Claim Detail

Bad motor. I hit the switch to run the awning out and it will make noise but not move. I used the manual override to run the awning out part way, hit the switch again and the awning ran out. I inspected the wiring and everything looks good. I hit the switch to run the awning in and the awning will go about half of a rotation, stop and just make noise. I used the manual override again to run it in and the nut just spins and the motor doesn't move. I slowed my drill down and I got the awning to go in very slowly and once in a while the nut would just spin and the awning wouldn't move and then it would catch and keep running in. We will need a new motor and the fabric will have to be adjusted after the motor is installed. Continued on page 3 PAGE 3 Work Order : 13388

partial-match • confidence 0.41

processor • May 7, 2026, 12:13 PM

@Michelle A Warranty Repair 1: we need a photo of the tag on the shade.

processor • May 7, 2026, 12:13 PM

PA 947899 in in draft status until we get the tag from the shade.

dealer_or_external • May 7, 2026, 8:09 PM

Alix Mongiat I WILL GET A PICTURE OF THE TAG TOMORROW. HOWEVER, THE CUSTOMER ASKED US IF WE WOULD SUBMIT LINE: 2 FOR WARRANTY PRE-AUTH. I DID WARN HIM THAT IT WILL MOST LIKELY BE DENIED AS IT IS DAMAGE CAUSED BY HIM.. BUT HE WANTS ME TO SUBMIT IT. PLEASE REQUEST: 1 HOUR OF LABOR.

processor • May 8, 2026, 10:20 AM

@Kaitlyn R I will need photos of the awning and the tags. Thanks!

dealer_or_external • May 8, 2026, 4:26 PM

@Alix M shade tagg added to folder. Thank you!

processor • May 11, 2026, 8:35 AM

PA 947899 has been submitted for approval. @Kaitlyn R This does not include the awning. We will need photos of the awning and tags before we can submit this for approval.

dealer_or_external • May 11, 2026, 10:22 AM

@Alix M ADDED PHOTOS OF THE AWNING FOR YOU. pLEASE LET ME KNOW IF YOU NEED MORE INFORMATION OR PHOTOS.

processor • May 11, 2026, 10:32 AM

PA 948471 has been submitted for approval for the awning.

dealer_or_external • May 12, 2026, 5:14 PM

Alix Mongiat uploaded awning tags

processor • May 13, 2026, 10:30 AM

@Kaitlyn R Job 2: approved for 1 hour to replace the motor and adjust the fabric. *please hold parts until 30 days after the claim is paid.

processor • May 13, 2026, 10:32 AM

@Kaitlyn R Warranty Repair 1: approved for 0.2 hour (requested 0.3 hour) Warranty Repair 2: approved for 0.2 hour (requested 0.4 hour) Warranty Repair 3: denied - NPF Warranty Repair 4: approved for 0.2 hour (requested 0.3 hour)

dealer_or_external • Jun 18, 2026, 3:52 PM

@Alix M so when this customer picked up the unit, the awning was still acting weird,. the awning fabric was stretched from the bad motore. DO i have to make a new work order for that or how should I proceed.

dealer_or_external • Jun 18, 2026, 4:19 PM

@Ashlee O so when this customer picked up the unit, the awning was still acting weird,. the awning fabric was stretched from the bad motor. DO i have to make a new work order for that or how should I proceed.

processor • Jun 18, 2026, 4:48 PM

@Michelle A Hi, yes, please make a new WO and I can get that submitted as soon as it's uploaded. Thanks!

dealer_or_external • Jul 2, 2026, 2:14 PM

@Alix M date in:4/21/2026 date started:5/6/2026 date completed:5/18/2026 parts: warr01 - 822092296 - SHADE 38 X 24 BLACK MANUAL ROLLER SHADE KEYHOLE HEMBAR NO DIALS - qty:1 - price:62.41 job#2 - 822010892 - AWNING 3000 SERIES DRIVE HEAD ASSY BLACK ONLY F/ V000540900 / V000431847 - qty:1 - price:519.14 invoices uploaded

processor • Jul 2, 2026, 3:27 PM

@Michelle A What was the delay in getting this to us after work was completed? This is over 30 days since work was done and GD most likely will not pay this. @Heidi H

dealer_or_external • Jul 2, 2026, 3:49 PM

@Alix M @Heidi H WE DID NOT GET THE SHADE RIGHT AWAY, THEN WE HAD TO WAIT ON THE CUSTOMER TO COME IN. i CAN NOT UPDATE THESE EVERYDAY BEING SHORT HANDED IN SERVICE.

processor • Jul 3, 2026, 9:08 AM

Claim 999913 has been submitted for payment for Job 2.

processor • Jul 3, 2026, 9:15 AM

Claim 999915 has been submitted for payment for other jobs aside from 2

processor • Jul 3, 2026, 9:24 AM

@Michelle A your comment above state that this repair was completed on 5/18, but it wasn't moved to ready to submit until 7/2. That's too long for a warranty claim to have no action. We understand you are short handed, manufacturers, don't care. They look for ways not to pay claims, this is an easy no for them. The claim has been submitted, let's see what Grand Design says. @Matt F as manufacturers become more and more stringent with policy and procedure you may want to reach out to IDS to see if there is a way to add the official completion date on your final invoices. Other manufacturers ask for that date in their claim submission already. Let's see how this one plays out. . Happy Friday everyone!

processor • Jul 6, 2026, 5:40 PM

These were both denied due to being submitted late.