Claim 13338

Claim explorer / evidence thread

Claim 13338

GRE 8220 • Alix • Approved / Unpaid • grand-design

Next Recommended Action

Await OEM Response

Overdue / escalation ready

Reason

OEM Response Deadline Exceeded

Deadline

Overdue / escalation ready

Estimated recovery

$875.00

Send Follow-Up

risk 0.70 deadline Overdue / escalation ready images 86 matched 5

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

Auto-Approved

Upcoming statutory deadline

71d elapsed • 0d remaining

Payment Due

Upcoming statutory deadline

71d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

71d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

71d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

$875.00

What this claim may still be worth based on current evidence.

Compliance Score

30/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Await OEM Response

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

47 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.70.

Claim Summary

Evidence summary

images=86; damage=0; unit=0; parts=0; doc=85; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Grand Design • VIN 573FS3621SAA21933

Path

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338_4/ii_19e744558724e5a44f61_image_260529_090602.jpeg.jpg

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo • damage signal without damage photo

Comment Intelligence

Thread depth

33 indexed side comments on this claim.

Latest visible thread signal

Jun 3, 2026, 8:38 AM • processor • @Kaitlyn R @Michelle A @Matt F GDRV will approve the Travl fi system and parts needed. 1 hour labor to install . You can get power from the panel that is below shelf where the router will be mounted Dealer can borrow pow

Role mix

Dealer 0 • OEM 0 • Processor 19

Decision cues

Denial signals 1 • info / missing-doc asks 28 • approval signals 6

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

WO_13338_JOB_WARR01_2026.04.17_10.14.44.jpeg

document-photo

WO_13338_JOB_WARR01_2026.04.20_08.21.59.jpeg

document-photo

WO_13338_JOB_WARR01_2026.04.20_08.21.42.jpeg

document-photo

Claim Lines

complaint

CUSTOMER STATES THAT THE KITCHEN SLIDE W 1020 GRAND IS NOT COMING OUT ALIGNED- CUSTOMER STATES THAT DURING THE SHOWTHRU THEY SHOWED THE TECHNICIAN- CUSTOMER ALSO STATES THAT THE BOTTOM METAL DOES NOT COME ALL THE WAY IN- THERE IS ABOUT A THREE INCH GAP- THE SEAL DOES NOT SEAL ABOUT TEN INCHES- CMR GOT ADJUSTED SLIGHTLY BUT ON BOTTOM LEFT CORNER OF THE ODS SLIDE THERE IS STILL GAPPING BETWEEN THE BOTTOM METAL AND SLIDE.

matched • confidence 0.81

cause

check ods slide for operation. customer unformilure with slide operation . slide operation is normal within peramiters.

partial-match • confidence 0.63

correction

slide works normal. npf. added aluminum braceing behind jwrap for added support. request: 1.5

partial-match • confidence 0.71

complaint

CUSTOMER STATES THAT THE BOTTOM DRAWER W 1020 GRAND IN THE KITCHEN ISLAND DOES NOT CLOSE PROPERLY- IT HAS THE SOFT CLOSE GLIDES AND YOU HAVE TO PUSH IT IN AND IT WILL "JAM UP" WHEN YOU DO THAT- CUSTOMER STATES THAT IT IS HARD TO OPEN- NEEDS TO BE LOOKED AT- there is 3 taped drawers - 1 LEFT, 2 RIGHT UNDER BED - RIGHT DRAWER UNDER FRIDGE , PET DRAWER, RIGHT ONE UNDER DRESSER

matched • confidence 0.81

cause

check drawer under fridge for operation.

partial-match • confidence 0.71

correction

.... request: 1.5 (.5 per handle)

partial-match • confidence 0.71

correction

.... request: 1.5 (.5 per handle)

unreviewed • confidence 0.00

correction

.... request: 1.5 (.5 per handle)

unreviewed • confidence 0.00

correction

.... request: 1.5 (.5 per handle)

unreviewed • confidence 0.00

correction

.... request: 1.5 (.5 per handle)

unreviewed • confidence 0.00

correction

.... request: 1.5 (.5 per handle)

unreviewed • confidence 0.00

complaint

WARRANTY REPAIR 1 - THE DOORS ARE WATER W 1020 GRAND LOGGED. BOTH PASS THROUGH DOORS, IN THE FRONT ARE LEAKING WATER FROM BY THE LOCKS. ITS NOT COMING FROM THE LOCKING MECHANISM, BUT FROMT THE TRIM AT THE TOP OF THE DOOR WHEN PUT UP.

matched • confidence 0.98

cause

check front pass threw storage doors for water saturation. water runs down the inside of door when opened. no tag available for warranty. need to order new storage door due to water intrusion.

matched • confidence 0.98

correction

.... REQUEST: 3.0 (1.5 per door)

partial-match • confidence 0.71

complaint

WARRANTY REPAIR 2 - THE TRAVLFI UNIT IS W 1020 GRAND MISSING FROM THE UNIT. WAS IN THERE WHEN THEY LOOKED AT THE UNIT, BUT IS NOT IN THERE NOW.

matched • confidence 0.85

cause

check unit for travelfi. it suppost to be prepped with it. there is no location marked in unit. travelfi is missing from the unit.

partial-match • confidence 0.75

correction

.... request: .2

partial-match • confidence 0.63

Evidence Thread

Michelle Antinoja

dealer_or_external • Apr 20, 2026, 3:50 PM

@Alix M I will need this submitted asap if possible, I also need information from GD on which travlfi was supposed to be in this unit. CMR needs completed before May 1st.

Alix Mongiat

processor • Apr 20, 2026, 7:52 PM

@Michelle A Warranty Repair 1: This states "need to order new storage door" but then you say 1.5 hours per door. Please confirm whether you are replacing 1 or 2 doors.

Alix Mongiat

processor • Apr 20, 2026, 7:53 PM

I entered the PA for 2 doors, but can change it if it's only one. I just wanted to get this moving.

Alix Mongiat

processor • Apr 20, 2026, 7:53 PM

PA 943628 has been submitted for approval.

Alix Mongiat

processor • Apr 22, 2026, 2:25 PM

@Kaitlyn R Warranty Repair 1: VENDOR REQUIRES A VIDEO SHOWING THE ACTUAL LEAK AND PHOTOS OF A STRAIGHT ON VIEW WITH THE DOORS OPEN AND CLOSED Warranty Repair 2: should be in closet as you the door

Michelle Antinoja

dealer_or_external • Apr 27, 2026, 4:16 PM

@Alix M I will get the video of the leak for you. warr02# we have literally checked every closet cabinet, and hiding spot in this unit. It is not in the unit anywhere. I have had 4 different people look through this unit more than once. This is not in the unit There is not antenna, bracket, or power cord for it in the unit. This unit was not built with it. CMR looked at many units before picking this one. We believe that the CMR was confused about seeing it in this unit and possibly saw it in another unit we had.

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 9:45 AM

@Alix M it would be for both doors.

Alix Mongiat

processor • Apr 28, 2026, 4:48 PM

Emailed video and added notes. Thanks.

Alix Mongiat

processor • May 1, 2026, 9:12 AM

@Kaitlyn R @Michelle A This is still pending, but did you get the photos of a straight on view with the doors open and closed as requested above for Warranty Repair 1? I don't see them added in here.

Alix Mongiat

processor • May 5, 2026, 8:48 AM

Following up on those photos they need. This is still in "Open" status so I assume they are waiting for the needed photos.

Alix Mongiat

processor • May 5, 2026, 10:09 AM

@Michelle A From GD: "This is where the travel fi should be located. If it is not in the cabinet, then get on the roof and search for a black hemisphere located somewhere in that area. Iyou do not find it then that unit does not have it. This should be Travel Fi On board WI Fi ready." I have added his email to the folder so you can see it.

Alix Mongiat

processor • May 6, 2026, 10:09 AM

@Michelle A @Kaitlyn R Have you looked at this at all for the Travel Fi? Job 1: approved for 0.3 hour (requested 1.5 hour Job 2: approved for 0.2 hour (requested 1.5 hour) - I am going to email James on this as the flat rate for one handle is 0.2 hour and you are replacing 3 and a latch. Warranty Repair 1: approved for 1.5 hours to replace both doors (requested 3 hours) Warranty Repair 2: NEED RESPONSE FROM GREENEWAY

Michelle Antinoja

dealer_or_external • May 6, 2026, 10:38 AM

@Alix M WE HAVE CHECKED THE UNIT. THERE IS NO ANTENNA ON TOP OR STICKERS IN THE UNIT FOR THE TRAVLFI. BUT IT IS LISTED IN THE PAPERWORK FOR FROM GD THAT THE UNIT HAS TRAVLFI. i CAN SCAN AND ATTACH IF NEEDED.

Alix Mongiat

processor • May 6, 2026, 11:01 AM

I have reached back out to James Hite with this information. I will let you know once I hear back.

Michelle Antinoja

dealer_or_external • May 6, 2026, 11:19 AM

@Alix M thANK YOU!

Michelle Antinoja

dealer_or_external • May 6, 2026, 12:10 PM

@Alix M THIS ONE IS OF THE DOOR .

Michelle Antinoja

dealer_or_external • May 6, 2026, 12:11 PM

@Alix M HERE IS THE OTHER ONE.

Alix Mongiat

processor • May 7, 2026, 8:34 AM

@Michelle A From Grand Design: Please send photos of the roof.

Michelle Antinoja

dealer_or_external • May 7, 2026, 9:59 AM

@Alix M cmr already picked up unit, I have sent email requesting him to take photos of the roof and send them over. I will update once i KNOW MORE.

Michelle Antinoja

dealer_or_external • May 7, 2026, 1:28 PM

@Alix M I have uploaded photos of the roof from cmr. please let me know if you need anything else.

Alix Mongiat

processor • May 7, 2026, 3:57 PM

Added. Thank you.

Kaitlyn Reinwand

dealer_or_external • May 13, 2026, 1:23 PM

@Michelle A @Alix M IS THERE ANY UPDATE ON THIS ONE?

Alix Mongiat

processor • May 14, 2026, 9:15 AM

@Kaitlyn R @Michelle A This is "Under Review" as of 5/12/26. If we do not hear back today, I will send James Hite an email.

Alix Mongiat

processor • May 14, 2026, 5:06 PM

Requested an update from Grand Design.

Alix Mongiat

processor • May 26, 2026, 9:29 AM

Requested another update.

Alix Mongiat

processor • May 28, 2026, 10:30 AM

@Michelle A @Kaitlyn R Job 1: approved for 0.3 hour (requested 1.5 hour) Job 2: approved for 0.4 hour (requested 1.5 hour) Warranty Repair 1: approved for 1.5 hour to replace both doors (requested 3 hours) Warranty Repair 2: denied - The unit is Travel fi prepped, there would be no equipment installed. A travel router would be able to plugged into any receptacle. *I have emailed James regarding Job 2 and Warranty Repair 1 as the flat rates should at least show 0.6 hour for job 2 and 2 hours for Warranty Repair 1.

Michelle Antinoja

dealer_or_external • May 28, 2026, 10:50 AM

@Matt F @Alix M The unit should have come with the travlfi router to plug in. The unit did not.

Matt Ferkey

dealer_or_external • May 28, 2026, 10:55 AM

@Alix M I went out and looked at other units on our lot and every one included a travelfi router, a 12v connection and an antenna installed on the roof of the camper. This unit did not have a router, a 12v connection or an antenna on the roof. The customer agreed to accept a bare router that plugs into a 110v outlet.

Alix Mongiat

processor • May 29, 2026, 8:43 AM

@Michelle A @Matt F From GD: can you please send a photo of the cabinet right as you walk in the door. Need doors open to see at the top of the cabinet. (This is in regards to the travlfi line)

Michelle Antinoja

dealer_or_external • May 29, 2026, 10:12 AM

@Alix M i WILL CHECK IN WITH CMR ABOUT A PHOTO. HES CURRENTLY USING THE UNIT.

Michelle Antinoja

dealer_or_external • May 29, 2026, 11:24 AM

@Alix M THIS IS THE CMRS PHOTO SENT. LET ME KNOW IF THERE IS MORE.

Alix Mongiat

processor • May 29, 2026, 1:34 PM

Added. Thank you.

Alix Mongiat

processor • Jun 3, 2026, 8:38 AM

@Kaitlyn R @Michelle A @Matt F GDRV will approve the Travl fi system and parts needed. 1 hour labor to install . You can get power from the panel that is below shelf where the router will be mounted Dealer can borrow power from the touchpad just under the cavity where the router will be installed. This is the 12V wire harness that Lippert uses. The TravlFi has a length of wire with a cartridge fuse inline (necessary). needed items: • router • router hardwire kit with fuse. • router bracket • Lippert 12V harness

Claim Files

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338_4/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13338/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13338_1/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13338_3/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338_3/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13338_2/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338_2/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13338_1/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13338/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338_1/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Integrity Management Advisors Mail - Fwd_ 943628.pdf

mail-artifact • May 5, 2026, 10:08 AM • 250,137 bytes

/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13338/Integrity Management Advisors Mail - Fwd_ 943628.pdf

Video Apr 27 2026, 3 29 27 PM.mov