Claim explorer / evidence thread
Claim 13204
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 37
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
37
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
31
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
8 docs / 17 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/Print Claim 979965.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
29 indexed side comments on this claim.
Latest visible thread signal
Apr 16, 2026, 11:49 AM • processor • Adjusted to standard shipping for ABS Controller assembly.
Role mix
Dealer 0 • OEM 0 • Processor 22
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Lippert electronic control module and connected wiring harness are visible; no clear damage shown.
Human interpretation • confidence 0.78
document-photo
Close-up of a Precision Circuits battery control center circuit board with residue near a terminal.
Human interpretation • confidence 0.90
document-photo
Close-up of Lippert LCI electronic module label with barcode and part number; no damage shown.
Human interpretation • confidence 0.93
document-photo
Front underside RV enclosure material appears sagging and wrinkled near the landing gear.
Human interpretation • confidence 0.82
document-photo
Reflection fifth-wheel exterior with open utility compartments; no clear damage visible.
Human interpretation • confidence 0.88
document-photo
Control-center circuit board with connected wiring; no visible damage.
Human interpretation • confidence 0.90
document-photo
Lippert anti-lock braking system control module with wiring and barcode labels visible.
Human interpretation • confidence 0.95
document-photo
RV exterior side with extended awning/slide-out hardware in a service bay; no clear damage visible.
Human interpretation • confidence 0.64
document-photo
Close-up of a trailer electrical control board with labelled J2/J3 terminal connections.
Human interpretation • confidence 0.64
document-photo
Lippert customer-label photo; no visible damage shown.
Human interpretation • confidence 0.94
document-photo
Close-up of an RV electrical control circuit board with labeled terminal connections.
Human interpretation • confidence 0.90
document-photo
Lippert electronic control unit label with barcode and device credentials; no visible damage.
Human interpretation • confidence 0.96
document-photo
Two red electrical wires are visibly cut/stripped with exposed copper ends.
Human interpretation • confidence 0.96
document-photo
Amber exterior marker light lens is visibly broken with a missing section.
Human interpretation • confidence 0.90
document-photo
Amber side marker light mounted on white RV exterior; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Photo shows a disconnected sealed multi-pin electrical harness connector.
Human interpretation • confidence 0.88
document-photo
Lippert anti-lock braking system identification label; no visible damage.
Human interpretation • confidence 0.89
Claim Lines
complaint
WARRANTY REPAIR 1 - BRAKE LIGHTS ARE NOT W 1020 GRAND WORKING. NEED DIAG FOR REPAIR.
needs-review • confidence 0.33
complaint
WARRANTY REPAIR 1 - BRAKE LIGHTS ARE NOT W 1020 GRAND WORKING. NEED DIAG FOR REPAIR.
needs-review • confidence 0.04
cause
pics taken lowered underbelly found clip for harness that goes towards front of camper broken also when testing lights the 7 way gets hot but all exterior lightd comr on when using left or right brake lights and lights flashing pics taken will need a new 7 way fromt control module board.....
partial-match • confidence 0.54
cause
pics taken lowered underbelly found clip for harness that goes towards front of camper broken also when testing lights the 7 way gets hot but all exterior lightd comr on when using left or right brake lights and lights flashing pics taken will need a new 7 way fromt control module board.....
needs-review • confidence 0.20
correction
will need new harness and abs control module....after replacing harness and abs control box was still having same issues will new a new 7bway control module board for front ... .for temporary fix we bypassed the lights derect to 7 way for lighting to work
needs-review • confidence 0.33
correction
will need new harness and abs control module....after replacing harness and abs control box was still having same issues will new a new 7bway control module board for front ... .for temporary fix we bypassed the lights derect to 7 way for lighting to work
needs-review • confidence 0.23
complaint
NEED TO REPLACE THE CONTROL BOX CIRCUIT W 1020 GRAND BOARD ONLY TO RESOLVE PREVIOUS CONCERN WITH THE BRAKE LIGHTS.
needs-review • confidence 0.33
complaint
NEED TO REPLACE THE CONTROL BOX CIRCUIT W 1020 GRAND BOARD ONLY TO RESOLVE PREVIOUS CONCERN WITH THE BRAKE LIGHTS.
needs-review • confidence 0.25
cause
after replacing the abs circuit board in front of unit the lights was doing the same exact thing the clearance lights would come on when using the right or left directionals stop dig some more digging and found that the left and right front directional lights/ camera options the trigger wire was wired Continued on page 2 PAGE 2 Work Order : 13204 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** direct to ground interfaces in the lighting system pic taken of what lights
partial-match • confidence 0.54
cause
after replacing the abs circuit board in front of unit the lights was doing the same exact thing the clearance lights would come on when using the right or left directionals stop dig some more digging and found that the left and right front directional lights/ camera options the trigger wire was wired Continued on page 2 PAGE 2 Work Order : 13204 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** direct to ground interfaces in the lighting system pic taken of what lights
needs-review • confidence 0.25
correction
wired both front directional lights correctly and test lights are now working correctly and used silicone to seal off lights PN: 430214 REQUESTED:4 APPROVED: 1.0 **HOLD ALL
partial-match • confidence 0.42
correction
wired both front directional lights correctly and test lights are now working correctly and used silicone to seal off lights PN: 430214 REQUESTED:4 APPROVED: 1.0 **HOLD ALL
needs-review • confidence 0.14
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 2 - UNDERBELLY HAS SOME OPENINGS THAT NEED TO BE SEALED UP.
needs-review • confidence 0.05
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 2 - UNDERBELLY HAS SOME OPENINGS THAT NEED TO BE SEALED UP.
needs-review • confidence 0.05
cause
pics taken before and after sealant was used
needs-review • confidence 0.00
cause
pics taken before and after sealant was used
needs-review • confidence 0.00
correction
used expanded black foam to seal area's on underbelly needed REQUEST: .5 WARR
needs-review • confidence 0.18
correction
used expanded black foam to seal area's on underbelly needed REQUEST: .5 WARR
needs-review • confidence 0.14
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 3 - IN BATHROOM THERE IS A MOTION LIGHT THAT IS FLICKERING. IT DOES NOT JUST STAY ON AS IT SHOULD CHECK FOR DIAG
needs-review • confidence 0.14
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 3 - IN BATHROOM THERE IS A MOTION LIGHT THAT IS FLICKERING. IT DOES NOT JUST STAY ON AS IT SHOULD CHECK FOR DIAG
partial-match • confidence 0.36
cause
there is good voltage going to the light. the sensor light is flickering and very dim pics taken
needs-review • confidence 0.14
cause
there is good voltage going to the light. the sensor light is flickering and very dim pics taken
needs-review • confidence 0.23
correction
will need a new motion sensor light ..... REQUEST: WARR
needs-review • confidence 0.14
correction
will need a new motion sensor light ..... REQUEST: WARR
needs-review • confidence 0.23
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 4 - DS DOG LEASH HOLDER PULLED OUT AND NEED REPAIR/REPLACE
needs-review • confidence 0.04
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 4 - DS DOG LEASH HOLDER PULLED OUT AND NEED REPAIR/REPLACE
needs-review • confidence 0.04
cause
they had two self tapping screws hold dog leash in place that came loose pic taken before and after
needs-review • confidence 0.19
cause
they had two self tapping screws hold dog leash in place that came loose pic taken before and after
needs-review • confidence 0.06
correction
i had add 3. 1/4 ich bolts with lock washer and secured bracket into place REQUEST: .9 WARR
needs-review • confidence 0.15
correction
i had add 3. 1/4 ich bolts with lock washer and secured bracket into place REQUEST: .9 WARR
needs-review • confidence 0.15
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 5 - WHEN FLUSHING TOILET, WATER IS BUBBLING UP LIKE THE VENT IS CLOGGED.
needs-review • confidence 0.13
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 5 - WHEN FLUSHING TOILET, WATER IS BUBBLING UP LIKE THE VENT IS CLOGGED.
needs-review • confidence 0.00
cause
what i found was the 3 ich pipe going to black tank was plugged with balls of toilet paper
needs-review • confidence 0.05
cause
what i found was the 3 ich pipe going to black tank was plugged with balls of toilet paper
needs-review • confidence 0.05
correction
flushed out the 3 ich pipe going to black tank and fill tank twice alot of toilet paper and debri make sure the customer is using rv toilet paper something that breaks down with ease Continued on page 3 PAGE 3 Work Order : 13204 REQUEST: 2.2 WARR
needs-review • confidence 0.10
correction
flushed out the 3 ich pipe going to black tank and fill tank twice alot of toilet paper and debri make sure the customer is using rv toilet paper something that breaks down with ease Continued on page 3 PAGE 3 Work Order : 13204 REQUEST: 2.2 WARR
needs-review • confidence 0.05
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 6 - ROOF IS LEAKING TO THE INSIDE. CMR SPOKE DIRECTLY WITH DUSTIN AND SHOWED HIM WEHRE LEAK WAS.
needs-review • confidence 0.13
complaint
Transferred to GRV*13204B on 11 APR 26 W 1020 GRAND Estimate amount was 0.00 WARRANTY REPAIR 6 - ROOF IS LEAKING TO THE INSIDE. CMR SPOKE DIRECTLY WITH DUSTIN AND SHOWED HIM WEHRE LEAK WAS.
needs-review • confidence 0.00
cause
inspection for water leaks
needs-review • confidence 0.13
cause
inspection for water leaks
needs-review • confidence 0.00
correction
roof inspection was done rubber membrane and all vents and sealants are ok i also checked screws in gutter track found no rust i also pulled light and vent shroud from inside ceiling couldn't find no sign of water intrusion i also used thermo image camera and a camera to look inside ceiling couldn't find leak maybe next time if if issues happens again have customer get photos
needs-review • confidence 0.27
correction
roof inspection was done rubber membrane and all vents and sealants are ok i also checked screws in gutter track found no rust i also pulled light and vent shroud from inside ceiling couldn't find no sign of water intrusion i also used thermo image camera and a camera to look inside ceiling couldn't find leak maybe next time if if issues happens again have customer get photos
partial-match • confidence 0.36
Evidence Thread
Alix Mongiat
processor • Feb 2, 2026, 8:59 AM
PA 926839 has been submitted for approval.
Michelle Antinoja
dealer_or_external • Feb 2, 2026, 12:23 PM
@Alix M Matt wanted me to let you know that this repair is very immediate. It needs to be done as soon as possible. CMR is completely down and needs unit up and running ASAP as they are missing a trip they had planned. We would like to get parts overnighted and such if possible.
Alix Mongiat
processor • Feb 2, 2026, 1:19 PM
I have reached out to Grand Design.
Alix Mongiat
processor • Feb 2, 2026, 7:16 PM
@Michelle A This has been approved for 4 hours *Please hold all parts for a minimum of 30 days after claim is paid*
Kaitlyn Reinwand
dealer_or_external • Mar 2, 2026, 1:36 PM
@Alix M WE NEED TO GO BACK AND REQUEST AN ADDITIONAL HOUR OF LABOR TO REPLACE THE CONTROL BOX CIRCUIT BOARD AS WELL. THIS WILL RECTIFY THE CONCERN. WE WERE ABLE TO BYPASS IT IN THE MEAN TIME SO THE CUSTOMER IS ABLE TO USE THE UNIT
Alix Mongiat
processor • Mar 2, 2026, 2:01 PM
I have reached out to Rodney at GD.
Alix Mongiat
processor • Mar 4, 2026, 8:41 AM
Sent follow up email.
Alix Mongiat
processor • Mar 5, 2026, 11:09 AM
I have entered PA 933444 for the control box circuit board since Grand Design is not responding to my emails.
Alix Mongiat
processor • Mar 6, 2026, 2:31 PM
@Michelle A I need the full 3 c's for the control box circuit board. I know you are asking to replace it, but we need to know what the complaint and cause are for needing to replace it.
Michelle Antinoja
dealer_or_external • Mar 6, 2026, 3:04 PM
@Alix M
cause: after replacing harness and abs control box was still having same issues will need a new 7bway control module board for front ... .for temporary fix we bypassed the lights direct to 7 way for lighting to work (because it was interfering with CMR's plan vacation. )
Alix Mongiat
processor • Mar 6, 2026, 3:42 PM
Thank you. Added.
Alix Mongiat
processor • Mar 9, 2026, 11:40 AM
I have entered PA 934065 for the control box circuit board since Grand Design is not responding to my emails.
Alix Mongiat
processor • Mar 10, 2026, 11:16 AM
@Michelle A @Matt F Grand Design is requesting photos of the 7way control module board you are requesting to replace.
Alix Mongiat
processor • Mar 10, 2026, 11:25 AM
PA 933444 has been put in pending status for the 7way control module board. This is pending photos of the part needing replaced.
Michelle Antinoja
dealer_or_external • Mar 10, 2026, 11:33 AM
@Alix M uploaded photos of the board
Alix Mongiat
processor • Mar 10, 2026, 12:20 PM
@Michelle A They also need to know what testing was done that made you decide the board was bad. Sorry, the email just stated the photos, not the other part.
Michelle Antinoja
dealer_or_external • Mar 10, 2026, 12:41 PM
@Alix M
lowered underbelly found clip for harness that goes towards front of camper broken also when testing lights the 7 way gets hot but all exterior lights come on when using left or right brake lights and lights flashing pics taken will need a new 7 way front control module board.....
DO THESE NOTES HELP AT ALL? IF NOT, @Matt F MIGHT BE ABLE TO PROVIDE MORE INFORMATION.
Alix Mongiat
processor • Mar 10, 2026, 1:35 PM
@Michelle A I will let you know if they come back asking for more information. Thanks!
Alix Mongiat
processor • Mar 13, 2026, 9:14 AM
@Michelle A The 7way control module board has now been approved for 1 hour. *Please hold all parts for a minimum of 30 days after claim is paid*
Michelle Antinoja
dealer_or_external • Apr 11, 2026, 12:52 PM
@Alix M
DAYE IN:1/30/2026
DATE STARTED: 1/30/2026
DATE COMPLETED: 4/10/2026
PART:
WARR01:822000308 - ABS CONTROLLER ASSEMBLY - QTY:1 - PRICE: 597.05
120376 - CONTROL BOX CIRCUTE BRD. ONLY - QTY:1 - PRICE:139.31
JOB#1: 8220430214 - CONTROL BOX CIRCUTE BRD. ONLY - QTY: 1 PRICE:71.92
Alix Mongiat
processor • Apr 13, 2026, 8:55 AM
@Michelle A @ANNA F I am looking at the freight charges, and it looks like you have full freight billed on invoice 1536699, I only am seeing one of those parts used so I can only claim half shipping/handling. Please confirm only one of those were used (120308 is the only one I see used)
Alix Mongiat
processor • Apr 13, 2026, 8:56 AM
Claim 979965 is in draft status for Warranty Repair 1 until we get clarification on freight.
Alix Mongiat
processor • Apr 13, 2026, 9:00 AM
Claim 979966 has been submitted for Job 1
ANNA FREEMAN
dealer_or_external • Apr 14, 2026, 7:55 AM
@Alix M @Michelle A Alix you are correct, we did not use harness 120309, we used harness # 120376. Frt on that invoice to claim is $69.49.
Alix Mongiat
processor • Apr 14, 2026, 8:04 AM
thank you!
Alix Mongiat
processor • Apr 14, 2026, 8:08 AM
Claim 979965 has been submitted for Warranty Repair 1
Alix Mongiat
processor • Apr 16, 2026, 11:47 AM
Claim 979966 paid on 4/15/26 on check 648332 for $228.23
Alix Mongiat
processor • Apr 16, 2026, 11:48 AM
Claim 979965 paid on 4/15/26 on check 648332 for $1,380.04
Alix Mongiat
processor • Apr 16, 2026, 11:49 AM
Adjusted to standard shipping for ABS Controller assembly.
Claim Files
Print Claim 979965.pdf
pdf • Apr 16, 2026, 11:50 AM • 16,119 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/Print Claim 979965.pdf
Print Claim 979966.pdf
pdf • Apr 16, 2026, 11:47 AM • 16,294 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/Print Claim 979966.pdf
INVOICE#_26453473 - 13204.pdf
pdf • Apr 11, 2026, 12:52 PM • 42,032 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/INVOICE#_26453473 - 13204.pdf
INVOICE#_26439134 - 13204.pdf
pdf • Apr 11, 2026, 12:52 PM • 42,137 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/INVOICE#_26439134 - 13204.pdf
INVOICE#_26700871 - 13204.pdf
pdf • Apr 11, 2026, 12:52 PM • 42,057 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/INVOICE#_26700871 - 13204.pdf
ROKUS - 13204 - FINAL.pdf
pdf • Apr 11, 2026, 12:45 PM • 81,600 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/ROKUS - 13204 - FINAL.pdf
Integrity Management Advisors Mail - PA 926839 - no response.pdf
mail-artifact • Mar 9, 2026, 11:38 AM • 77,116 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/Integrity Management Advisors Mail - PA 926839 - no response.pdf
13204.pdf
main-pdf • Jan 30, 2026, 5:19 PM • 71,178 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13204/13204.pdf