Claim Detail

processor • Jan 28, 2026, 11:57 AM

PA 2563807 has been submitted for approval.

processor • Jan 28, 2026, 2:22 PM

@Michelle A Warranty Repair 3: hello, I am not seeing anything hanging down in the photos, please advise.

dealer_or_external • Jan 28, 2026, 3:07 PM

@Alix M We have pull the lights off already so they did not get caught up on anything or do damage to the outside of the unit.

processor • Jan 28, 2026, 3:57 PM

@Michelle A Thank you. When you provide responses with information we needed, please don't forget to move to the correct folder.

processor • Jan 29, 2026, 8:42 AM

@Michelle A @Matt F Hello, we would need to see pictures showing the issue with the light. Without those we are unable to authorize this line. I did explain to them that they were taken off upon delivery, so they did not get caught on anything or do damage to the outside of the unit, this is still their response.

dealer_or_external • Jan 30, 2026, 10:50 AM

@Alix M @Michelle A Unfortunately, in this situation we do not have a photo. When the unit arrived our sales team checked in the unit and pulled off what was left of the lights without taking a photo. We are hopeful that this honesty and transparency will allow you to make an exception to the requirement for a photo.

processor • Jan 30, 2026, 10:58 AM

Thank you. I have reached back out to Gretchen at Forest River.

processor • Jan 30, 2026, 12:13 PM

@Michelle A Warranty repair 1: approved for 0.3 hour (requested 0.5 hour) Warranty repair 2: approved for 0.3 hour Warranty Repair 3: denied; Respectfully denied at this time as there are no photos showing the issue. Thank you for understanding.

dealer_or_external • Feb 5, 2026, 1:44 PM

@Alix M @Matt F I have entered photos of the awning lights from the unit. I know its not on the unit but we are hoping for coverage by proving that the awning lights were damaged. Please let me know if there is any update.

processor • Feb 5, 2026, 1:57 PM

@Michelle A I have sent FR an email on this along with the photos you uploaded. I will let you know their response. Thanks!

processor • Feb 5, 2026, 2:17 PM

@Michelle A @Matt F From FR: Good afternoon, Alix   Respectfully the denial will stand. We need to see pictures showing the issue, which was that the lights came off the unit and were hanging loose. Neither the pictures on the claim or these ones show that.   Thank you for reaching out and have a great day!

processor • Feb 5, 2026, 2:18 PM

@Michelle A @Matt F From FR: Good afternoon, Alix   Respectfully the denial will stand. We need to see pictures showing the issue, which was that the lights came off the unit and were hanging loose. Neither the pictures on the claim or these ones show that.   Thank you for reaching out and have a great day! @Chris B

dealer_or_external • Feb 5, 2026, 2:28 PM

@Alix M @Matt F wELL NOW THERE IS FURTHER PHOTOS OF THE STRIP THAT NOT EVEN HALF LIGHTS UP ON IT. SO REGARDLESS IF THE PHOTO OF IT HANGING OF THE UNIT, IT STILL IS NOT FUNCTIONING AS IT SHOULD. sTILL REQUESTING COVERAGE.

processor • Feb 5, 2026, 3:00 PM

@Michelle A I have sent the additional photos and information to Forest River. I will keep you posted. Thanks!

processor • Feb 5, 2026, 5:24 PM

@Michelle A @Matt F From FR: Good afternoon Alix,   Upon reviewing the claim again, it would appear that on the DAF the awning light strip was noted as stuck in the entry door. The transport company provided a DAF for when the unit was picked up from our yard, this did not mention anything of the sort and should have been clear from one look at the outside of the unit. Because of this and the fact there are no pictures showing that this was not installed into the light track we would be willing to cover 50% the part cost of the new light strip and no labor time. Please advise that it is made clear on the DAF that serious issues are to be noted and photographed and addressed on a claim within 60 days of the delivery of the unit to the dealership. We feel as though the dealership failed to provide the proper information therefore, in good faith, we will cover half of the part cost.   If this is okay with you please let us know and we will update the claim accordingly. If this does not work, unfortunately our denial will stand.

dealer_or_external • Feb 6, 2026, 10:12 AM

@Chris B @Matt F Matt and I have been working on this claim, and Matt is requesting that this possibly be sent to Mike Pedue.

processor • Feb 12, 2026, 12:39 PM

@Matt F @Chris B Should I be letting FR know that we will accept the "goodwill" half price part with zero labor for Warranty Repair 3?

processor • Feb 12, 2026, 12:41 PM

Yes

processor • Feb 12, 2026, 12:45 PM

Thank you! Moving to PA approved

dealer_or_external • Feb 12, 2026, 1:11 PM

@Alix M have you been noticing Chris getting soft in his old age? :) @Chris B

processor • Feb 12, 2026, 1:47 PM

So it’s going to be like that I see?

dealer_or_external • Feb 12, 2026, 3:16 PM

@Chris B ...it is right here, timestamped, documented proof.

dealer_or_external • Mar 4, 2026, 10:40 AM

@Alix M DATE IN: 1/8/2026 DATE COMPLETED: 3/3/2026 PART: JOB#1: 822039412 - AWNING PART - VDS: LED LIGHT TUBE W/ SAE CONNECTOR - BLACK PLASTIC, WHITE LIGHT - 21' - V# 2020044663 - QTY:1 - PRICE:302.34 @Bonnie K

processor • Mar 4, 2026, 7:39 PM

I have added the invoice. I will submit for payment once I get clarification from FR on the freight for this.

processor • Mar 5, 2026, 11:36 AM

This has been submitted for payment.

processor • Mar 11, 2026, 1:35 PM

This paid on check 3121330 for $403.66