Claim Detail

Customer states pinholes in fabric of W 1021 FORES shade at front on unit on left side of couch

partial-match • confidence 0.71

remove and install the smaller shade is correct and tested ok

partial-match • confidence 0.71

CUSTOMER STATES PINHOLES IN FRONT W 1021 FORES MOTORIZED SHADE BEHIND COUCH

partial-match • confidence 0.71

mfg sent a non motorized shade I need one with motorized pics should already be in work order this shade is in very front of unit it's the bigger size one

partial-match • confidence 0.71

need correct shade motorized

partial-match • confidence 0.71

CUSTOMER STATES SEAM IN GUTTERS LEAKS W 1021 FORES ICE COMING DOWN OVER WINTER CRACKED FENDER SKIRTS

partial-match • confidence 0.63

pics taken of both fender skirts will need to be replaced due to cracking also took pics of awning the tube is sagging in middle and fabric is all bunched up new awning fabric and tube

partial-match • confidence 0.63

I did seal off gutters tracks seams with non leveling black dicor

partial-match • confidence 0.71

processor • Nov 14, 2025, 8:28 AM

PA 2499995 has been submitted for approval.

processor • Nov 14, 2025, 11:47 AM

@Kaitlyn R Job 1: did LCI provide a CASE# (based off the "has been in contact with lippert")

dealer_or_external • Nov 14, 2025, 12:03 PM

@Alix M WE DID NOT RECEIVE A CASE NUMBER AS IT WAS THE CUSTOMER THAT WAS IN CONTACT WITH LIPPERT, NOT US .

processor • Nov 14, 2025, 12:29 PM

Added notes. Thank you.

processor • Nov 14, 2025, 4:32 PM

@Kaitlyn R Job 1: required diagnostic form sent via email (added to folder) Job 2: where are the pin holes?

dealer_or_external • Nov 17, 2025, 9:37 AM

@Alix M UPLOADED DIAGNOSTIC SHEET AS WELL AS CIRCLED PIN HOLE PICTURES.

processor • Nov 17, 2025, 9:58 AM

@Kaitlyn R Can you label the shade photos with the Job's they go to? That is part of the problem here as they are all labeled Job 1. I need to know which goes with Job 2 and which goes with Job 3.

dealer_or_external • Nov 18, 2025, 8:50 AM

@Alix M LABELED ALL PHOTOS

processor • Nov 18, 2025, 9:13 AM

Thank you! Added everything to claim

processor • Nov 19, 2025, 11:44 AM

@Kaitlyn R Job 1: We will approve up to 1.0 for labor. This is pre-auth for the R/R of the GAS VALVE 2022107554. Pre-authorization is information only and will not result in Lippert issuing the replacement. Lippert will defer to the RV Manufacturer for your next steps regarding replacement. The pre-authorization team does not have access to submit orders. Mobile fees are not covered under the Lippert warranty for this product. Please provide pictures of the complete serial number tag with your claim submission as this product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit.  This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case.Please kindly reply directly to this email ONLY. Replying directly to this email will ensure your reply is properly routed to your case history. We appreciate your business! Job 2: approved for 0.4 hour Job 3: approved for 0.4 hour

processor • May 5, 2026, 9:35 AM

@Dustin L Please provide an update as this has been approved since November 2025. Thank you!!

processor • May 20, 2026, 4:10 PM

@Dustin L Please provide requested labor times. Thank you.

processor • May 20, 2026, 4:14 PM

@Michelle A This was already entered and approved. Please make sure you are checking the folders before uploading duplicates. Thank you. It looks like a line was added so I will submit for re-approval and add that line once the work is completed.