Claim Detail

The manufacturer didn't seal around the shower properly. I poured water down the edge and it started leaking right away. I sealed around the problem area and I let it dry. After the sealant dried I poured water on it and the leak stopped.

partial-match • confidence 0.45

dealer_or_external • Oct 9, 2025, 3:43 PM

@Alix M LINE WARR05- PLEASE REQUEST 3 HOURS OF LABOR

processor • Oct 10, 2025, 8:24 AM

PA 903049 has been submitted for approval.

processor • Oct 14, 2025, 8:57 AM

@Kaitlyn R Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: approved for 0.1 hour (requested 0.2 hour) Warranty Repair 3: approved for 0.4 hour Warranty Repair 4: approved for 0.5 hour Warranty Repair 5: approved for 2.5 hour (requested 3 hours) *Please hold all parts for a minimum of 30 days after claim is paid

dealer_or_external • Oct 31, 2025, 11:49 AM

@Alix M WE NEED TO GO BACK AGAIN FOR LINE WARR05- THE RESOLUTION THAT WE TRIED TO FIX THE SQUEEK DID NOT WORK. THE NEW RESOLUTION IS: "We will have to see how the manufacturer wants us to proceed further to fix the squeak. I put floor jacks in the middle of the frame to see if that will help the squeek and it does but its still not 100% gone. The only other option is to remove the bedroom and bathroom doors, cut the ceiling panel along both walls and remove the panel completely and we can see whats going on. We will have to get some of the molding that hides the wall and ceiling seam. 6-8 hours depending on what will have to get fixed in the ceiling." PER MATT AND THE TECHNICIAN.

processor • Oct 31, 2025, 1:12 PM

I have sent this information to Grand Design.

processor • Nov 4, 2025, 9:33 AM

@Kaitlyn R @Michelle A @Matt F From GD:   As you know squeaks will happen in a trailer as this is normal. The time given on line 5 will stay.

dealer_or_external • Nov 4, 2025, 10:26 AM

@Alix M @Kaitlyn R @Chris B So, this guys demeanor is on a hair trigger. It needs to be communicated to GD that he has requested a new trailer or a buyback because of the squeak. He has threatened suit. I have talked him off of the ledge, but am not too excited to have the conversation again. This isn't a threat, it is open communication of the situation. I think we can resolve the squeak by screwing the rafters together, but we need to get into the ceiling to do it. The other option is it going to the factory or bracing for a lawsuit. Truthfully, I would like the communication to be taken over by GD if the decision is anything less than auth to repair the issue. I don't want to be in the middle of a suit.

processor • Nov 4, 2025, 11:21 AM

Alix Mongiat Email GD back and state that the customer wants the unit to go back to GD to have it fixed. I want their answer to this request on record.

processor • Nov 4, 2025, 11:21 AM

Alix Mongiat Email GD back and state that the customer wants the unit to go back to GD to have it fixed. I want their answer to this request on record.

processor • Nov 4, 2025, 11:21 AM

Alix Mongiat Email GD back and state that the customer wants the unit to go back to GD to have it fixed. I want their answer to this request on record.

processor • Nov 4, 2025, 11:45 AM

Sent email.

processor • Nov 5, 2025, 10:08 AM

@Chris B Rodney responded to the email - "Hello Alix,   I reviewed it again and with mgmt, and the 2.5 is all that will be given on the auth." Please let me know how you would like to proceed with this based off of Matt's comment above. Thank you! @Matt F Just a FYI so you are in the loop.

dealer_or_external • Nov 5, 2025, 12:52 PM

@Alix M Can you ask for some sort of a reference number the customer can refer to when calling GD to discuss why we aren't being authed to repair his unit?

processor • Nov 5, 2025, 1:06 PM

I have sent an email to Rodney, I will keep you posted.

processor • Nov 5, 2025, 1:11 PM

@Matt F @Chris B Rodney said they can just reference their VIN if they call any retail service number

dealer_or_external • Nov 6, 2025, 12:48 PM

@Alix M @Chris B I spoke with the customer today regarding the ongoing squeak concern. I explained that Grand Design has stated squeaks are considered normal and that no additional time was authorized for further correction. I also advised the customer to contact Grand Design directly if he wished to discuss the matter further. He declined and indicated he will be filing suit. Please ensure Grand Design is notified of this development so they can take appropriate action under their indemnification obligations to Greeneway RV.

dealer_or_external • Nov 7, 2025, 2:09 PM

@Alix M Dan Kussow is going to approve 6hrs, but needs a seperate opperation added by the end of the day. Here is his message: this has been put back in pending so you can add the additional operations to make the repair. You only have until end of business today to add this operation or it might go back to the original status on us.  Add a separate operation to the pre-auth request the 6 hrs. I’ll approve that, and if it runs to 8, let me know, and we can adjust it. Sound fair? I’ll have to put the pre-auth back in pending so you can ad d the operation if this works for you.

processor • Nov 7, 2025, 3:20 PM

Crazy how this guy can just approve things magically.......

processor • Nov 7, 2025, 3:20 PM

@Ashlee O @Stephanie K

processor • Nov 7, 2025, 3:57 PM

Requested job line has been added

processor • Nov 10, 2025, 3:24 PM

@Matt F @Kaitlyn R @Chris B This has been approved for the 6 hours now.

dealer_or_external • Nov 11, 2025, 1:00 PM

I have attached the Final invoice @Alix M Parts: warr03 - 019079613745 - SPRAY PORT-BK SA-PORT BLK - qty:1 - cost:10.18 price: 13.23 @Bonnie K

processor • Nov 11, 2025, 1:49 PM

@Michelle A If this work is completed, I need to know the dates the work was done and this folder needs to be moved to ready to submit. Thank you.

dealer_or_external • Nov 11, 2025, 2:12 PM

@Alix M WAS COMPLETED TODAY. i'M SORRY I'M THE ONLY ONE IN SERVICE TODAY AND i'M TRYING TO KEEP UP WITH EVERYTHING.

processor • Nov 11, 2025, 4:47 PM

@Michelle A No worries! Just don't want things to get missed. When did the work start? Thank you!

dealer_or_external • Nov 11, 2025, 5:13 PM

@Alix M work started 10/09

dealer_or_external • Nov 12, 2025, 9:03 AM

@Alix M SORRY ABOUT THAT IT WAS COMPLETED 11/11/25

processor • Nov 12, 2025, 9:54 AM

@Michelle A @Bonnie K I am not sure how the spray port goes with Warranty Repair 3. Please advise. I do not have anything on this WO that needed a spray port.

processor • Nov 12, 2025, 9:55 AM

Claim 945735 is in draft status.

dealer_or_external • Nov 12, 2025, 3:52 PM

@Alix M THE TECH DID REPLACE THE SPRAY PORT THEN SEALED AROUND IT. HE JUST FORGOT TO PUT THAT IN THE NOTES.

processor • Nov 12, 2025, 4:08 PM

@Bonnie K @Michelle A @Kaitlyn R I need to know what was wrong with the spray port then so I can get approval to replace it. All I am seeing is the shower wasn't sealed properly. I need the 3 C's for the spray port as it will need to be a separate line at this point.

dealer_or_external • Nov 14, 2025, 12:21 PM

@Alix M DISREGARD THE SPRAY PORT. THE SPRAY PORT WAS SUBMITTED ON RO:12845B AND HAS ALREADY BEEN PROCESSED FOR PAYMENT ON YOUR END. IT WAS SPLIT OFF OF THIS WORK ORDER AND NEEDS TO BE DISREGARDED SO WE ARENT TRYING TO DOUBLE CLAIM IT.

processor • Nov 14, 2025, 12:44 PM

Thank you!

processor • Nov 14, 2025, 12:46 PM

Claim 945735 has been submitted for payment.

processor • Nov 20, 2025, 10:28 AM

This paid on 11/19/25 on check 629660 for $1,358