Claim explorer / evidence thread
Claim 12831B
GRE 8220 • Alix • Paid • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 9 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/Claim Sheet - C3885448.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Dec 18, 2025, 9:03 AM • processor • This paid on check 157050 for $626.32
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
No claim lines loaded
Evidence Thread
Alix Mongiat
processor • Oct 14, 2025, 1:23 PM
PREAUTH30690 has been submitted for approval.
Kaitlyn Reinwand
dealer_or_external • Oct 16, 2025, 10:54 AM
@Alix M IS THERE ANY MOVEMENT ON THIS ONE? IM NOT SEEING IT ON THE WEBSITE..
Alix Mongiat
processor • Oct 16, 2025, 11:12 AM
@Kaitlyn R No, and Keystone has been behind for months now. They typically take about 4-5 business days to approve due to staffing issues. I will follow up with them.
Alix Mongiat
processor • Oct 17, 2025, 11:07 AM
@Kaitlyn R
Warranty Repair 1: approved as part only goodwill, non-warranty
Warranty Repair 2: approved for 0.5 hour
Alix Mongiat
processor • Oct 17, 2025, 11:09 AM
@Kaitlyn R @Michelle A Do you know how the copper line on the water heater became broken? I can try and go back to Keystone to get labor covered if I have more information.
Moving to PA's approved for now.
Kaitlyn Reinwand
dealer_or_external • Oct 21, 2025, 2:23 PM
@Alix M WE DO NOT KNOW HOW THE COPPER LINE WAS DAMAGED... THE ONLY THING THAT WE HAVE DONE TO THIS UNIT PRIOR TO THIS WORK ORDER IS WINTERIZE IT FOR THE LOT. ALL THAT THAT ENTAILS IS BYPASSING THE WATER HEATER. THE FIRST TIME THAT WE APPLIED WATER TO THE UNIT AND TESTED IT WAS THIS WORK ORDER. IT HAD TO HAVE COME FROM THE MANUFACTURER THIS WAY.
Alix Mongiat
processor • Oct 21, 2025, 4:55 PM
I will reach out to them once the Keystone site is back up and running.
Kaitlyn Reinwand
dealer_or_external • Nov 6, 2025, 5:05 PM
@Alix M were you able to get anywhere with Keystone regarding the copper line?
Alix Mongiat
processor • Nov 6, 2025, 9:04 PM
I just sent an email, I apologize, this slipped through the cracks. I am moving to PA pending until I hear back.
Alix Mongiat
processor • Nov 10, 2025, 8:22 AM
@Kaitlyn R @Michelle A From Keystone:
Good morning,
I hope this email finds you well. This unit has been on dealer lot since 2024 (a year) per the pictures provided the defect/damage is due to freeze damage. All of our units leave the factory winterized. Due to this reason, we have approved for part only as goodwill.
Thank you.
Alix Mongiat
processor • Nov 10, 2025, 8:22 AM
Moving to PA approved
Kaitlyn Reinwand
dealer_or_external • Nov 18, 2025, 10:19 AM
@Alix M DATE OF COMPLETION:
10/24
PARTS USED:
WARR01:
742979298421- MALE ADAPTOR
COST: .73
QTY: 2
82209736- WATER HEATER
COST: 399.00
QTY: 1
WARR02:
742979298421- MALE ADAPTOR
COST: .73
QTY: 2
742979298162- SWIVEL ELBOW
COST: 1.47
QTY: 2
@Bonnie K PLEASE UPLOAD INVOICES.
Bonnie Korte
dealer_or_external • Nov 18, 2025, 11:18 AM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Nov 18, 2025, 11:35 AM
CLAIM42197 has been submitted for payment.
Alix Mongiat
processor • Dec 18, 2025, 9:03 AM
This paid on check 157050 for $626.32
Claim Files
Claim Sheet - C3885448.pdf
pdf • Dec 18, 2025, 9:06 AM • 143,519 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/Claim Sheet - C3885448.pdf
A000592106.pdf
main-pdf • Nov 18, 2025, 11:17 AM • 75,780 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/A000592106.pdf
I5066180.pdf
main-pdf • Nov 18, 2025, 11:12 AM • 48,977 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/I5066180.pdf
12831B FINAL.pdf
pdf • Nov 18, 2025, 10:19 AM • 72,386 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/12831B FINAL.pdf
Integrity Management Advisors Mail - PA03924412.pdf
mail-artifact • Nov 10, 2025, 8:22 AM • 96,970 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/Integrity Management Advisors Mail - PA03924412.pdf
12831B.pdf
main-pdf • Oct 14, 2025, 12:45 PM • 73,071 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12831B/12831B.pdf