Claim Detail

The quick connect is leaking, assuming that the seals are bad in it

partial-match • confidence 0.38

Put a new exterior shower valve with quick connect REQUEST: .5

partial-match • confidence 0.38

processor • Dec 1, 2025, 2:27 PM

PA 915028 has been submitted for approval.

processor • Dec 3, 2025, 12:08 PM

@Kaitlyn R This was approved for 0.3 hours (requested 0.5 hour) *Please hold all parts for a minimum of 30 days after claim is paid*

dealer_or_external • Dec 4, 2025, 9:20 AM

@Alix M DATE OF COMPLETION: 11/26/25 PARTS USED: 019079636577- FAUCET 4"2 HANDLE WITH QUICK CONNECT COST: 28.67 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES. FINAL RO IS THE RO ALREADY UPLOADED.

dealer_or_external • Dec 4, 2025, 12:00 PM

@Alix M INVOICE UPLOADED

processor • Dec 4, 2025, 1:42 PM

Claim 951546 has been submitted for payment.

processor • Dec 9, 2025, 9:30 AM

@Kaitlyn R @Bonnie K This is pending part return. Please add tracking and shipping info when available. When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed. Return to the VCB address: Grand Design RV 5200 Hoffman St

dealer_or_external • Dec 9, 2025, 9:53 AM

@Alix M 9400130109355128542219

processor • Dec 9, 2025, 12:04 PM

Added tracking information. Thank you.

processor • Dec 22, 2025, 8:15 AM

@Kaitlyn R @Matt F @Bonnie K This was denied- Grand Design Notes 12.18 the faucet returned is not familiar to us just because of the unfamiliar faucet stamp (see picture). It turns out the dealer replaced this faucet on CLAIM #921989 and did not get faucet from GDRV, therefore, this faucet is not under OUR warranty since we did not supply nor install it. IF you would like this faucet returned, please supply a return label to vcb@granddesignrv.com. We hold parts for 10 business days. THIS CLAIM IS DENIED. sm ==           A copy of claim #921989 / DEALER WORK ORDER  12036

dealer_or_external • Dec 22, 2025, 5:26 PM

@Alix M we are off until Jan 5 do you think they can wait for a response til then

processor • Dec 23, 2025, 9:31 AM

@Bonnie K I know you are closed right now, so I wouldn't worry about it. I am trying to find the exact dates for appeal, but I cannot find it in the P&P. I will make a comment once I know, but typically we have 30 days to appeal a denied claim so that's more than enough time here. Happy Holidays!! Enjoy your time off!

processor • Dec 23, 2025, 9:37 AM

I am sending an email to Grand Design to be proactive stating you are closed until after the New Year and will provide a response to the denial then.

dealer_or_external • Jan 21, 2026, 12:18 PM

@Alix M COULD YOU POSSIBLY ATTACH THE EMAIL THAT YOU HAD SENT GRAND DESIGN NOTIFYING THEM THAT WE WERE CLOSED FOR CHRISTMAS BREAK?

dealer_or_external • Jan 21, 2026, 12:37 PM

@Matt F

processor • Jan 21, 2026, 12:45 PM

@Kaitlyn R @Matt F Added!

dealer_or_external • Jan 21, 2026, 12:55 PM

@Alix M THANK YOU!

processor • Oct 19, 2026, 11:51 PM

TESTING AND LEARNING — GRE 8220 / Write Off / WO 12818, Grand Design claim 951546 (PA 915028). WO 12818 reports a recurring exterior-shower quick-connect leak, with $112.10 billed to warranty; claim 951546 sought $79.90 ($37.90 parts and $42.00 labor). Grand Design expressly denied the claim in December 2025 because the returned replacement faucet was not supplied/installed by Grand Design and the same faucet issue had been paid previously under WO 12036 / claim 921989. The independently checked prior claim is marked Paid ($168.25 for multiple repair lines), and it concerns the same VIN. The Dropbox discussion records earlier labor authorization, submission, part return, denial and an intended post-holiday appeal, but no final appeal disposition or accounting write-off posting is established. The three supplied photos show the Nautilus quick-connect area, not an independently demonstrated seal failure. ASSESSMENT: The written OEM denial has a documented basis; a second OEM payment is not established. Before accepting the write-off, reconcile whether the repeated failure is of the dealer-sourced replacement, confirm what Grand Design authorized on the original job, obtain the promised appeal response and any failed-part test, and pursue the component supplier warranty if supported. Verify the $79.90 denied balance against the dealer ledger; the RO total is different. Do not double-claim the earlier paid work. Internal evidence review and recovery recommendation only, not a final legal adjudication or proof of payment. @Chris B @Heidi H @Tricia H