Claim explorer / evidence thread
Claim 12818
GRE 8220 • Alix • Write Off • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
118d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
5 docs / 3 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/Integrity Management Advisors Mail - Claim 951546 - Email stating dealership was closed.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
16 indexed side comments on this claim.
Latest visible thread signal
Jan 21, 2026, 12:55 PM • dealer_or_external • @Alix M THANK YOU!
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 3 • info / missing-doc asks 8 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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Claim Lines
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Evidence Thread
Alix Mongiat
processor • Dec 1, 2025, 2:27 PM
PA 915028 has been submitted for approval.
Alix Mongiat
processor • Dec 3, 2025, 12:08 PM
@Kaitlyn R This was approved for 0.3 hours (requested 0.5 hour) *Please hold all parts for a minimum of 30 days after claim is paid*
Kaitlyn Reinwand
dealer_or_external • Dec 4, 2025, 9:20 AM
@Alix M DATE OF COMPLETION: 11/26/25
PARTS USED: 019079636577- FAUCET 4"2 HANDLE WITH QUICK CONNECT
COST: 28.67
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
FINAL RO IS THE RO ALREADY UPLOADED.
Bonnie Korte
dealer_or_external • Dec 4, 2025, 12:00 PM
@Alix M INVOICE UPLOADED
Alix Mongiat
processor • Dec 4, 2025, 1:42 PM
Claim 951546 has been submitted for payment.
Alix Mongiat
processor • Dec 9, 2025, 9:30 AM
@Kaitlyn R @Bonnie K This is pending part return. Please add tracking and shipping info when available. When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed.
Return to the VCB address:
Grand Design RV
5200 Hoffman St
Bonnie Korte
dealer_or_external • Dec 9, 2025, 9:53 AM
@Alix M 9400130109355128542219
Alix Mongiat
processor • Dec 9, 2025, 12:04 PM
Added tracking information. Thank you.
Alix Mongiat
processor • Dec 22, 2025, 8:15 AM
@Kaitlyn R @Matt F @Bonnie K This was denied-
Grand Design Notes 12.18 the faucet returned is not familiar to us just because of the unfamiliar faucet stamp (see picture). It turns out the dealer replaced this faucet on CLAIM #921989 and did not get faucet from GDRV, therefore, this faucet is not under OUR warranty since we did not supply nor install it. IF you would like this faucet returned, please supply a return label to vcb@granddesignrv.com. We hold parts for 10 business days. THIS CLAIM IS DENIED. sm ==
A copy of claim #921989 / DEALER WORK ORDER 12036
Bonnie Korte
dealer_or_external • Dec 22, 2025, 5:26 PM
@Alix M we are off until Jan 5 do you think they can wait for a response til then
Alix Mongiat
processor • Dec 23, 2025, 9:31 AM
@Bonnie K I know you are closed right now, so I wouldn't worry about it. I am trying to find the exact dates for appeal, but I cannot find it in the P&P. I will make a comment once I know, but typically we have 30 days to appeal a denied claim so that's more than enough time here. Happy Holidays!! Enjoy your time off!
Alix Mongiat
processor • Dec 23, 2025, 9:37 AM
I am sending an email to Grand Design to be proactive stating you are closed until after the New Year and will provide a response to the denial then.
Kaitlyn Reinwand
dealer_or_external • Jan 21, 2026, 12:18 PM
@Alix M COULD YOU POSSIBLY ATTACH THE EMAIL THAT YOU HAD SENT GRAND DESIGN NOTIFYING THEM THAT WE WERE CLOSED FOR CHRISTMAS BREAK?
Kaitlyn Reinwand
dealer_or_external • Jan 21, 2026, 12:37 PM
@Matt F
Alix Mongiat
processor • Jan 21, 2026, 12:45 PM
@Kaitlyn R @Matt F Added!
Kaitlyn Reinwand
dealer_or_external • Jan 21, 2026, 12:55 PM
@Alix M THANK YOU!
Claim Files
Integrity Management Advisors Mail - Claim 951546 - Email stating dealership was closed.pdf
mail-artifact • Jan 21, 2026, 12:45 PM • 112,884 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/Integrity Management Advisors Mail - Claim 951546 - Email stating dealership was closed.pdf
Print Claim 951546.pdf
pdf • Dec 22, 2025, 8:16 AM • 15,701 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/Print Claim 951546.pdf
Integrity Management Advisors Mail - Fwd_ claim 951546 - denied - not a GDRV part - drl WO 12818.pdf
mail-artifact • Dec 22, 2025, 8:15 AM • 380,999 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/Integrity Management Advisors Mail - Fwd_ claim 951546 - denied - not a GDRV part - drl WO 12818.pdf
A004198133.pdf
main-pdf • Dec 4, 2025, 11:59 AM • 72,475 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/A004198133.pdf
12818.pdf
main-pdf • Dec 1, 2025, 12:59 PM • 71,184 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/12818/12818.pdf