Claim explorer / evidence thread
Claim 12514
GRE 8220 • Alix • Paid • grand-design
risk 0.90
deadline Overdue / escalation ready
images 78
matched 15
review 62
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Completed stage
191d elapsed • 0d remaining
Escalation Eligible
Completed stage
191d elapsed • 0d remaining
Resolved
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$3,625.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
62
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
71
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 27, 2026, 2:55 AM.
Indexed evidence
39 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=78; damage=0; unit=0; parts=0; doc=78; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2024 Grand Design Solitude 2930RL • VIN 573FS3524RAA16351
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/Print Claim 983874.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 27, 2026, 2:55 AM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Apr 30, 2026, 11:04 AM • processor • This paid on 4/29/26 on check 650007 for $560.72
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Undercarriage view shows suspension components and loose/dangling wires near wheel well.
Human interpretation • confidence 0.72
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Undercarriage suspension area shown; loose/dangling wiring or fabric visible near axle.
Human interpretation • confidence 0.73
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Photo shows CURT hitch label with part and serial identifiers; no clear damage visible.
Human interpretation • confidence 0.86
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Undercarriage view showing RV suspension, axles, tires, and shock absorbers.
Human interpretation • confidence 0.66
document-photo
Photo shows CURT axle/beam identification label; no visible damage shown.
Human interpretation • confidence 0.89
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
Claim Lines
complaint
REFER IS NOT WORKING. THE FREEZER IS E 17762 WILLI COLD, BUT REFER DOES NOT GET COLD. GD CLAIM# 00867056
partial-match • confidence 0.71
complaint
REFER IS NOT WORKING. THE FREEZER IS E 17762 WILLI COLD, BUT REFER DOES NOT GET COLD. GD CLAIM# 00867056
needs-review • confidence 0.00
complaint
REFER IS NOT WORKING. THE FREEZER IS E 17762 WILLI COLD, BUT REFER DOES NOT GET COLD. GD CLAIM# 00867056
needs-review • confidence 0.00
cause
NPF. I put a thermometer in a glass of water, set it inside the fridge and I let the fridge run for two days and the temperature stayed at 38 degrees.
matched • confidence 0.81
cause
NPF. I put a thermometer in a glass of water, set it inside the fridge and I let the fridge run for two days and the temperature stayed at 38 degrees.
needs-review • confidence 0.11
cause
NPF. I put a thermometer in a glass of water, set it inside the fridge and I let the fridge run for two days and the temperature stayed at 38 degrees.
needs-review • confidence 0.11
correction
Done.
partial-match • confidence 0.63
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
RECALL ON THE SOLITUDE INTERIOR STEPS W 1020 GRAND RECALL #: 25V-061-2025-077
matched • confidence 0.81
complaint
RECALL ON THE SOLITUDE INTERIOR STEPS W 1020 GRAND RECALL #: 25V-061-2025-077
partial-match • confidence 0.43
complaint
RECALL ON THE SOLITUDE INTERIOR STEPS W 1020 GRAND RECALL #: 25V-061-2025-077
partial-match • confidence 0.43
cause
I didn't know what the recall was for so after we figured it out i took pictures to get the kit ordered for it. Step recall.
matched • confidence 0.81
cause
I didn't know what the recall was for so after we figured it out i took pictures to get the kit ordered for it. Step recall.
partial-match • confidence 0.41
cause
I didn't know what the recall was for so after we figured it out i took pictures to get the kit ordered for it. Step recall.
partial-match • confidence 0.41
correction
... Installed provided 2 Step bracket kit per warranty. See picture.
matched • confidence 0.81
correction
... Installed provided 2 Step bracket kit per warranty. See picture.
partial-match • confidence 0.41
correction
... Installed provided 2 Step bracket kit per warranty. See picture.
partial-match • confidence 0.41
complaint
WINDOW ON THE REAR OF THE CAMPER IS E 17762 WILLI LEAKING.
partial-match • confidence 0.63
complaint
WINDOW ON THE REAR OF THE CAMPER IS E 17762 WILLI LEAKING.
needs-review • confidence 0.00
complaint
WINDOW ON THE REAR OF THE CAMPER IS E 17762 WILLI LEAKING.
needs-review • confidence 0.00
cause
Bad window seals. From the notes, I thought it was the very rear window so I blew out the weep holes, sprayed it with water, went inside and I don't see any leaks. I noticed a window on the DS rear of the unit, ds rear of the slide and the front DS window on the slideout had tape on them. We contacted the customer and he said those were the problem windows so I blew the weep holes out and
matched • confidence 0.91
cause
Bad window seals. From the notes, I thought it was the very rear window so I blew out the weep holes, sprayed it with water, went inside and I don't see any leaks. I noticed a window on the DS rear of the unit, ds rear of the slide and the front DS window on the slideout had tape on them. We contacted the customer and he said those were the problem windows so I blew the weep holes out and Continued on page 2 PAGE 2 Work Order : 12514 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** sprayed all three of them with water and all three leaked into the unit. I noticed that the seal on the bottom of the windows isn't touching the glass and it's allowing more water in than the weep holes can handle which is causing the leak inside. I removed all three of the seals, cleaned out the tracks, installed new seals and sprayed them with water and the leaks stopped.
needs-review • confidence 0.27
cause
Bad window seals. From the notes, I thought it was the very rear window so I blew out the weep holes, sprayed it with water, went inside and I don't see any leaks. I noticed a window on the DS rear of the unit, ds rear of the slide and the front DS window on the slideout had tape on them. We contacted the customer and he said those were the problem windows so I blew the weep holes out and Continued on page 2 PAGE 2 Work Order : 12514 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** sprayed all three of them with water and all three leaked into the unit. I noticed that the seal on the bottom of the windows isn't touching the glass and it's allowing more water in than the weep holes can handle which is causing the leak inside. I removed all three of the seals, cleaned out the tracks, installed new seals and sprayed them with water and the leaks stopped.
needs-review • confidence 0.27
correction
Done.
partial-match • confidence 0.63
correction
Done.
unreviewed • confidence 0.00
correction
Done.
unreviewed • confidence 0.00
correction
Done.
unreviewed • confidence 0.00
correction
Done.
unreviewed • confidence 0.00
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
FRONT AWNING IS PULLING AWAY THE CAMPER E 17762 WILLI WHERE THE DOOR IS. MOUNTING STRIP THAT HOLDS FABRIC IS PULLING AWAY.
partial-match • confidence 0.71
complaint
FRONT AWNING IS PULLING AWAY THE CAMPER E 17762 WILLI WHERE THE DOOR IS. MOUNTING STRIP THAT HOLDS FABRIC IS PULLING AWAY.
needs-review • confidence 0.04
complaint
FRONT AWNING IS PULLING AWAY THE CAMPER E 17762 WILLI WHERE THE DOOR IS. MOUNTING STRIP THAT HOLDS FABRIC IS PULLING AWAY.
needs-review • confidence 0.04
cause
The screws in the awning screw track are pulling out of the wall. I pulled the screw cover molding out and i ran more screws into the track to hold it in place. When the track separated from the wall it ripped the decal above it. I had to trim the ripped pieces so I could seal the track properly. There are also a few rips in the awning fabric. I took pics of the tag.
matched • confidence 0.81
cause
The screws in the awning screw track are pulling out of the wall. I pulled the screw cover molding out and i ran more screws into the track to hold it in place. When the track separated from the wall it ripped the decal above it. I had to trim the ripped pieces so I could seal the track properly. There are also a few rips in the awning fabric. I took pics of the tag.
needs-review • confidence 0.12
cause
The screws in the awning screw track are pulling out of the wall. I pulled the screw cover molding out and i ran more screws into the track to hold it in place. When the track separated from the wall it ripped the decal above it. I had to trim the ripped pieces so I could seal the track properly. There are also a few rips in the awning fabric. I took pics of the tag.
needs-review • confidence 0.12
correction
... REF LINE: 13
partial-match • confidence 0.63
correction
... REF LINE: 13
needs-review • confidence 0.00
correction
... REF LINE: 13
needs-review • confidence 0.00
complaint
THERE IS A BOLT TRYING TO COME THROUGH E 17762 WILLI BY THE VANITY ON THE BATHROOM.
partial-match • confidence 0.71
complaint
THERE IS A BOLT TRYING TO COME THROUGH E 17762 WILLI BY THE VANITY ON THE BATHROOM.
needs-review • confidence 0.00
complaint
THERE IS A BOLT TRYING TO COME THROUGH E 17762 WILLI BY THE VANITY ON THE BATHROOM.
needs-review • confidence 0.00
cause
There is a screw head popping up underneath the vynel in front of the bathroom vanity. The only option is to cut the plank, peel the vynel back, remove the screw and glue it back down. 1.5 - 2.0 to complete Screw pushed up through floor. Floor repair required. Jesse advised what is the course of action to use.
matched • confidence 0.81
cause
There is a screw head popping up underneath the vynel in front of the bathroom vanity. The only option is to cut the plank, peel the vynel back, remove the screw and glue it back down. 1.5 - 2.0 to complete Screw pushed up through floor. Floor repair required. Jesse advised what is the course of action to use.
needs-review • confidence 0.15
cause
There is a screw head popping up underneath the vynel in front of the bathroom vanity. The only option is to cut the plank, peel the vynel back, remove the screw and glue it back down. 1.5 - 2.0 to complete Screw pushed up through floor. Floor repair required. Jesse advised what is the course of action to use.
needs-review • confidence 0.15
correction
... Cut around pattern where affected area exists. Fixed protruding screw and wood floor inconsistency. Vacuumed debris. Prepped for glue and vinyl bond&seal. Laid flooring back down after glue had a chance to tack up. Applied bond&seal the following weekday and let cure for 4hrs as recommended. MPI COMPLAINT: MULTI POINT INSPECTION E 17762 WILLI
matched • confidence 0.81
correction
... Cut around pattern where affected area exists. Fixed protruding screw and wood floor inconsistency. Vacuumed debris. Prepped for glue and vinyl bond&seal. Laid flooring back down after glue had a chance to tack up. Applied bond&seal the following weekday and let cure for 4hrs as recommended. MPI
needs-review • confidence 0.19
correction
... Cut around pattern where affected area exists. Fixed protruding screw and wood floor inconsistency. Vacuumed debris. Prepped for glue and vinyl bond&seal. Laid flooring back down after glue had a chance to tack up. Applied bond&seal the following weekday and let cure for 4hrs as recommended. MPI
needs-review • confidence 0.19
cause
1001 CUSTOMER REQUESTED. 1. The roof needs a complete reseal. 12-14 tubes of Dicor. 2. There is a small puncture in the roof membrane by the solar panel. I
matched • confidence 0.81
complaint
MULTI POINT INSPECTION E 17762 WILLI
needs-review • confidence 0.30
complaint
MULTI POINT INSPECTION E 17762 WILLI
needs-review • confidence 0.30
correction
...
partial-match • confidence 0.63
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
cause
1001 CUSTOMER REQUESTED. 1. The roof needs a complete reseal. 12-14 tubes of Dicor. 2. There is a small puncture in the roof membrane by the solar panel. I Continued on page 3 PAGE 3 Work Order : 12514 can cover it with eturnabon tape otherwise it's a new roof membrane. 3. The front docking LED strip has some burnt-out bulbs. .8 to complete and a white light strip. 4. Both of the main slides have broken screws on the bottom tracks. I will have to drill them out or put a screw right next to it and silicone the holes. .6 to complete. 5. The DS bedroom window seal is coming out. I can try to put it back in place or replace it. .8 to complete. 6. The LED strips on the front cap have some burnt-out bulbs. 1.5 to complete and two light strips.
partial-match • confidence 0.49
cause
1001 CUSTOMER REQUESTED. 1. The roof needs a complete reseal. 12-14 tubes of Dicor. 2. There is a small puncture in the roof membrane by the solar panel. I Continued on page 3 PAGE 3 Work Order : 12514 can cover it with eturnabon tape otherwise it's a new roof membrane. 3. The front docking LED strip has some burnt-out bulbs. .8 to complete and a white light strip. 4. Both of the main slides have broken screws on the bottom tracks. I will have to drill them out or put a screw right next to it and silicone the holes. .6 to complete. 5. The DS bedroom window seal is coming out. I can try to put it back in place or replace it. .8 to complete. 6. The LED strips on the front cap have some burnt-out bulbs. 1.5 to complete and two light strips.
partial-match • confidence 0.49
complaint
WARRANTY RECALL FOR U-BOLT CONCERN W 1020 GRAND RECALL #: 24V-193
matched • confidence 0.81
correction
...
needs-review • confidence 0.30
correction
...
needs-review • confidence 0.30
cause
Recall. I took pictures of the tags. The customer has aftermarket shocks installed on the u-bolt plate Warranty Recall ubolt(s)
partial-match • confidence 0.71
complaint
WARRANTY RECALL FOR U-BOLT CONCERN W 1020 GRAND RECALL #: 24V-193
needs-review • confidence 0.30
complaint
WARRANTY RECALL FOR U-BOLT CONCERN W 1020 GRAND RECALL #: 24V-193
needs-review • confidence 0.30
correction
... Removed and replaced U-bolts and nuts per recall instructions, torqued to 90ft lbs in a crossing pattern. Could not replace plates as CMR had already done an aftermarket upgrade by adding shocks and replacing plates themselves.
matched • confidence 0.81
cause
Recall. I took pictures of the tags. The customer has aftermarket shocks installed on the u-bolt plate Warranty Recall ubolt(s)
needs-review • confidence 0.30
cause
Recall. I took pictures of the tags. The customer has aftermarket shocks installed on the u-bolt plate Warranty Recall ubolt(s)
needs-review • confidence 0.30
complaint
ROOF RESEAL E 17762 WILLI
partial-match • confidence 0.73
correction
... Removed and replaced U-bolts and nuts per recall instructions, torqued to 90ft lbs in a crossing pattern. Could not replace plates as CMR had already done an aftermarket upgrade by adding shocks and replacing plates themselves.
partial-match • confidence 0.36
correction
... Removed and replaced U-bolts and nuts per recall instructions, torqued to 90ft lbs in a crossing pattern. Could not replace plates as CMR had already done an aftermarket upgrade by adding shocks and replacing plates themselves.
partial-match • confidence 0.36
cause
Request roof reseal
partial-match • confidence 0.73
complaint
ROOF RESEAL E 17762 WILLI
needs-review • confidence 0.00
complaint
ROOF RESEAL E 17762 WILLI
needs-review • confidence 0.00
correction
Throughly cleaned sealants on roof and resealed problematic areas. Identified some small drag marks and sealed a couple blemishes in the roof membrane also. Good to go.
partial-match • confidence 0.73
cause
Request roof reseal
needs-review • confidence 0.00
cause
Request roof reseal
needs-review • confidence 0.00
complaint
COVER HOLE IN MEMBRANE FOR QUICK FIX E 17762 WILLI
partial-match • confidence 0.63
correction
Throughly cleaned sealants on roof and resealed problematic areas. Identified some small drag marks and sealed a couple blemishes in the roof membrane also. Good to go.
needs-review • confidence 0.00
correction
Throughly cleaned sealants on roof and resealed problematic areas. Identified some small drag marks and sealed a couple blemishes in the roof membrane also. Good to go.
needs-review • confidence 0.00
cause
Multiple small spots in membrane. Looks like drag marks.
partial-match • confidence 0.63
complaint
COVER HOLE IN MEMBRANE FOR QUICK FIX E 17762 WILLI
needs-review • confidence 0.00
complaint
COVER HOLE IN MEMBRANE FOR QUICK FIX E 17762 WILLI
needs-review • confidence 0.00
correction
Sealed small issues with a combination of eternabond tape and dicore. 9 SWAP OUT LED LIGHTS ON FRONT DOCKING E 17762 WILLI
partial-match • confidence 0.63
cause
Multiple small spots in membrane. Looks like drag marks.
needs-review • confidence 0.04
cause
Multiple small spots in membrane. Looks like drag marks.
needs-review • confidence 0.04
complaint
Both of the main slides have broken E 17762 WILLI screws on the bottom tracks.
matched • confidence 0.81
correction
Sealed small issues with a combination of eternabond tape and dicore. 9 SWAP OUT LED LIGHTS ON FRONT DOCKING E 17762 WILLI
needs-review • confidence 0.04
correction
Sealed small issues with a combination of eternabond tape and dicore. 9 SWAP OUT LED LIGHTS ON FRONT DOCKING E 17762 WILLI
needs-review • confidence 0.04
cause
Broken screws on bottom screwtrack, both main slides.
matched • confidence 0.81
complaint
Both of the main slides have broken E 17762 WILLI screws on the bottom tracks.
needs-review • confidence 0.15
complaint
Both of the main slides have broken E 17762 WILLI screws on the bottom tracks.
needs-review • confidence 0.15
correction
Replaced broken screws, instead of drilling, removed screwtrack and extracted broken pieces, reinstalled and resealed screwtracks. Looks good.
matched • confidence 0.91
cause
Broken screws on bottom screwtrack, both main slides.
needs-review • confidence 0.15
cause
Broken screws on bottom screwtrack, both main slides.
needs-review • confidence 0.15
complaint
DS BEDROOM WINDOW, SEAL IS COMING OUT. E 17762 WILLI
partial-match • confidence 0.63
correction
Replaced broken screws, instead of drilling, removed screwtrack and extracted broken pieces, reinstalled and resealed screwtracks. Looks good.
needs-review • confidence 0.15
correction
Replaced broken screws, instead of drilling, removed screwtrack and extracted broken pieces, reinstalled and resealed screwtracks. Looks good.
needs-review • confidence 0.15
cause
Glazing on bedroom window was gapped slightly allowing for extra water
partial-match • confidence 0.73
complaint
DS BEDROOM WINDOW, SEAL IS COMING OUT. E 17762 WILLI
needs-review • confidence 0.09
complaint
DS BEDROOM WINDOW, SEAL IS COMING OUT. E 17762 WILLI
needs-review • confidence 0.09
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005 COMPLAINT: Followup on Refrigerator issue E 17762 WILLI
partial-match • confidence 0.71
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005 COMPLAINT: Followup on Refrigerator issue E 17762 WILLI
unreviewed • confidence 0.00
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005 COMPLAINT: Followup on Refrigerator issue E 17762 WILLI
unreviewed • confidence 0.00
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005 COMPLAINT: Followup on Refrigerator issue E 17762 WILLI
unreviewed • confidence 0.00
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005 COMPLAINT: Followup on Refrigerator issue E 17762 WILLI
unreviewed • confidence 0.00
cause
Glazing on bedroom window was gapped slightly allowing for extra water Continued on page 4 PAGE 4 Work Order : 12514 collection, possibly causing a leak.
needs-review • confidence 0.16
cause
Glazing on bedroom window was gapped slightly allowing for extra water Continued on page 4 PAGE 4 Work Order : 12514 collection, possibly causing a leak.
needs-review • confidence 0.16
cause
While finishing up on R/Os on this work order Jesse started, noticed the refrigerator continuously beeping. Noticed bottom freezer droor is slightly ajar. When i push it in tight, beeping stops. Looks like the factory bracket might be the cause for freezer droor not closing all the way.
partial-match • confidence 0.71
cause
While finishing up on R/Os on this work order Jesse started, noticed the refrigerator continuously beeping. Noticed bottom freezer droor is slightly ajar. When i push it in tight, beeping stops. Looks like the factory bracket might be the cause for freezer droor not closing all the way.
unreviewed • confidence 0.00
cause
While finishing up on R/Os on this work order Jesse started, noticed the refrigerator continuously beeping. Noticed bottom freezer droor is slightly ajar. When i push it in tight, beeping stops. Looks like the factory bracket might be the cause for freezer droor not closing all the way.
unreviewed • confidence 0.00
cause
While finishing up on R/Os on this work order Jesse started, noticed the refrigerator continuously beeping. Noticed bottom freezer droor is slightly ajar. When i push it in tight, beeping stops. Looks like the factory bracket might be the cause for freezer droor not closing all the way.
unreviewed • confidence 0.00
cause
While finishing up on R/Os on this work order Jesse started, noticed the refrigerator continuously beeping. Noticed bottom freezer droor is slightly ajar. When i push it in tight, beeping stops. Looks like the factory bracket might be the cause for freezer droor not closing all the way.
unreviewed • confidence 0.00
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005
needs-review • confidence 0.04
correction
Replaced glazing on bedroom window. 12 LED STRIPS ON THE FRONT CAP REPLACE E 17762 WILLI 13 AWNING REPLACEMENT, FABRIC ONLY E 17762 WILLI 1005
needs-review • confidence 0.04
correction
I ended up grinding the top and bottom of the nut on this bracket down so it would more appropriately fit in the channel between both freezer doors. I then had to tweak one side to get the placement more exact. It now fits accurately and the seal closes. Also the hardware is lined up better woth the screw locks.
matched • confidence 0.81
correction
I ended up grinding the top and bottom of the nut on this bracket down so it would more appropriately fit in the channel between both freezer doors. I then had to tweak one side to get the placement more exact. It now fits accurately and the seal closes. Also the hardware is lined up better woth the screw locks.
unreviewed • confidence 0.00
correction
I ended up grinding the top and bottom of the nut on this bracket down so it would more appropriately fit in the channel between both freezer doors. I then had to tweak one side to get the placement more exact. It now fits accurately and the seal closes. Also the hardware is lined up better woth the screw locks.
unreviewed • confidence 0.00
correction
I ended up grinding the top and bottom of the nut on this bracket down so it would more appropriately fit in the channel between both freezer doors. I then had to tweak one side to get the placement more exact. It now fits accurately and the seal closes. Also the hardware is lined up better woth the screw locks.
unreviewed • confidence 0.00
correction
I ended up grinding the top and bottom of the nut on this bracket down so it would more appropriately fit in the channel between both freezer doors. I then had to tweak one side to get the placement more exact. It now fits accurately and the seal closes. Also the hardware is lined up better woth the screw locks.
unreviewed • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Apr 8, 2026, 4:09 PM
PA 940961 is in draft status. I have reached out to Grand Design as I cannot pull up a labor code for job 6.
Alix Mongiat
processor • Apr 8, 2026, 4:53 PM
@Michelle A Just a heads up, this may sit here for a little bit. I guess Grand Design is updating the recall for Job 6 and I don't have a labor code available to select until they add one.
Alix Mongiat
processor • Apr 8, 2026, 4:55 PM
I just uploaded the email from them if you want to review. I am not sure if it will change what needed to be done for a correction or not.
Michelle Antinoja
dealer_or_external • Apr 8, 2026, 4:56 PM
@Alix M this repair had been done back in August, we were waiting to submit until work was done, and now CMR is refusing remaining work to be done. So that will be fine, we did what was requested of us at the time, but I don't foresee him bringing it back if the stuff changes.
Alix Mongiat
processor • Apr 27, 2026, 10:07 AM
Sent a follow up email to Grand Design on this to see where they are at with the recall. I did mention again that the work was already done base off of the previous recall instructions.
Alix Mongiat
processor • Apr 27, 2026, 12:21 PM
PA 940961 has been submitted for approval.
Grand Design instructed me to enter Job 6 under a U-bolt labor code (130001) since the recall work has already been done and there is still no update on the new recall instructions.
Michelle Antinoja
dealer_or_external • Apr 27, 2026, 12:23 PM
@Alix M thank you!
Alix Mongiat
processor • Apr 27, 2026, 2:52 PM
@Michelle A
Job 2: approved for 0.5 hour
Job 6: approved for 1.8 hours
Alix Mongiat
processor • Apr 27, 2026, 2:53 PM
*Please hold all parts for a minimum of 30 days after the claim is paid*
Michelle Antinoja
dealer_or_external • Apr 27, 2026, 3:16 PM
@Alix M ok this has been completed. do you just need dates? this has been done since 9/8/2025
Alix Mongiat
processor • Apr 28, 2026, 9:34 AM
That's fine. I will get this submitted for payment.
Alix Mongiat
processor • Apr 28, 2026, 11:09 AM
@Michelle A @ANNA F I need the final RO for this actually. Please make sure it reflects the correct parts as I see the plates are listed on the parts however, the correction for Job 6 states they were not replaced.
Alix Mongiat
processor • Apr 28, 2026, 11:11 AM
Claim 983874 is in draft status until we get correct final RO
Michelle Antinoja
dealer_or_external • Apr 28, 2026, 11:26 AM
@Alix M UPLOADED UPDATED WO WITH PART REMOVED.
Alix Mongiat
processor • Apr 28, 2026, 12:28 PM
@Michelle A Sorry- shouldn't there be 36 screws for the step brackets and not just 18?
Michelle Antinoja
dealer_or_external • Apr 28, 2026, 12:36 PM
@Alix M THERE IS ONLY 2 BRACKETS AND EACH BRACKET TAKES 9 SCREWS.
Alix Mongiat
processor • Apr 28, 2026, 12:39 PM
@Michelle A Okay, I thought I remembered typically 36 screws. Thanks for the clarification!
Alix Mongiat
processor • Apr 28, 2026, 12:43 PM
Claim 983874 has been submitted for payment.
Michelle Antinoja
dealer_or_external • Apr 28, 2026, 1:00 PM
@Alix M NO WORRIES! i HAD TO DOUBLE CHECK AS WELL.
Alix Mongiat
processor • Apr 30, 2026, 11:04 AM
This paid on 4/29/26 on check 650007 for $560.72
Claim Files
Print Claim 983874.pdf
pdf • Apr 30, 2026, 11:05 AM • 17,344 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/Print Claim 983874.pdf
Print Claim 983874.pdf
pdf • Apr 30, 2026, 11:05 AM • 17,344 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/Print Claim 983874.pdf
WILLIAMS UPDATED FINAL.pdf
updated-packet • Apr 28, 2026, 11:26 AM • 90,167 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/WILLIAMS UPDATED FINAL.pdf
WILLIAMS UPDATED FINAL.pdf
updated-packet • Apr 28, 2026, 11:26 AM • 90,167 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/WILLIAMS UPDATED FINAL.pdf
WILLIAMS UPDATED FINAL.pdf
updated-packet • Apr 28, 2026, 11:26 AM • 90,167 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/WILLIAMS UPDATED FINAL.pdf
WILLIAMS UPDATED FINAL.pdf
updated-packet • Apr 28, 2026, 11:26 AM • 90,167 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/WILLIAMS UPDATED FINAL.pdf
INVOICE#_25321392.pdf
pdf • Apr 28, 2026, 11:06 AM • 42,406 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/INVOICE#_25321392.pdf
INVOICE#_25321392.pdf
pdf • Apr 28, 2026, 11:06 AM • 42,406 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25321392.pdf
INVOICE#_25321392.pdf
pdf • Apr 28, 2026, 11:06 AM • 42,406 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25321392.pdf
INVOICE#_25321392.pdf
pdf • Apr 28, 2026, 11:06 AM • 42,406 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/INVOICE#_25321392.pdf
INVOICE#_25307503.pdf
pdf • Apr 28, 2026, 11:06 AM • 43,036 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/INVOICE#_25307503.pdf
INVOICE#_25307503.pdf
pdf • Apr 28, 2026, 11:06 AM • 43,036 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25307503.pdf
INVOICE#_25307503.pdf
pdf • Apr 28, 2026, 11:06 AM • 43,036 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25307503.pdf
INVOICE#_25307503.pdf
pdf • Apr 28, 2026, 11:06 AM • 43,036 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/INVOICE#_25307503.pdf
INVOICE#_25304725.pdf
pdf • Apr 28, 2026, 11:05 AM • 42,571 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/INVOICE#_25304725.pdf
INVOICE#_25304725.pdf
pdf • Apr 28, 2026, 11:05 AM • 42,571 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25304725.pdf
INVOICE#_25304725.pdf
pdf • Apr 28, 2026, 11:05 AM • 42,571 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/INVOICE#_25304725.pdf
INVOICE#_25304725.pdf
pdf • Apr 28, 2026, 11:05 AM • 42,571 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/INVOICE#_25304725.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
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Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
mail-artifact • Apr 27, 2026, 12:21 PM • 262,809 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
Integrity Management Advisors Mail - VIN 573FS3524RAA16351 - labor code 130001.pdf
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Integrity Management Advisors Mail - VIN 573FS3524RAA16351.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12514/Integrity Management Advisors Mail - VIN 573FS3524RAA16351.pdf
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