Claim explorer / evidence thread
Claim 12510
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 14 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/Print Claim 945907.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
25 indexed side comments on this claim.
Latest visible thread signal
Nov 20, 2025, 10:22 AM • processor • This paid on 11/19/25 on check 629660 for $965.27
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 14 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Samsung refrigerator identification label; no damage visible.
Human interpretation • confidence 0.98
supporting-image
RV bedroom ceiling air-conditioner intake/vent assembly above bed.
Human interpretation • confidence 0.86
supporting-image
Furrion air conditioner wall control is powered on in COOL mode, set to 63°F.
Human interpretation • confidence 0.92
supporting-image
Close-up of an air conditioner component label with barcode, serial number, hardware version, and China origin.
Human interpretation • confidence 0.88
supporting-image
Air-conditioner component label showing model and serial number.
Human interpretation • confidence 0.96
supporting-image
Furrion Chill HE 15K RV roof air conditioner identification label.
Human interpretation • confidence 0.93
supporting-image
Close-up of an air-conditioner component label and barcode; no damage is visible.
Human interpretation • confidence 0.78
supporting-image
Close-up of air conditioner label barcode; barcode number appears 489709321651.
Human interpretation • confidence 0.92
supporting-image
Close-up of air-conditioner equipment labels; barcode 489709321651 is visible.
Human interpretation • confidence 0.91
supporting-image
Label identifies a Furrion Chill HE 13.5K RV roof air conditioner; no damage is visible.
Human interpretation • confidence 0.92
supporting-image
AC unit label shows FACR15HESA-PS and serial 100011722040422000032.
Human interpretation • confidence 0.97
supporting-image
Interior ceiling-mounted air-conditioner intake and vent assembly; no visible damage.
Human interpretation • confidence 0.88
supporting-image
Close-up of an air-conditioner component label with barcode and readable model FAC12CA-PS.
Human interpretation • confidence 0.72
supporting-image
Ceiling-mounted air-conditioner interior assembly is open with a component hanging and wiring exposed.
Human interpretation • confidence 0.94
Claim Lines
complaint
CUSTOMER STATES LIVING ROOM AC UNIT IS W 1020 GRAND SHORT CYCLING BEDROOM HASNT TURNED ON
needs-review • confidence 0.33
complaint
CUSTOMER STATES LIVING ROOM AC UNIT IS W 1020 GRAND SHORT CYCLING BEDROOM HASNT TURNED ON
needs-review • confidence 0.05
cause
will need to talk with furrion to find out if there's a control board room sensor replacement for both ac's pics taken of both ac's the ac in living short cycle due to room sensor and second ac in bedroom reading cold in bedroom and ac will not come on until your turn ac temp way down
needs-review • confidence 0.33
cause
will need to talk with furrion to find out if there's a control board room sensor replacement for both ac's pics taken of both ac's the ac in living short cycle due to room sensor and second ac in bedroom reading cold in bedroom and ac will not come on until your turn ac temp way down
needs-review • confidence 0.20
correction
will need to figure out temp issue with furrion fot short cycling
needs-review • confidence 0.33
correction
will need to figure out temp issue with furrion fot short cycling
needs-review • confidence 0.06
complaint
CUSTOMER STATES BEDROOM AC IS NOT W 1020 GRAND FUNCTIONING AS IT SHOULD COOLS MORE THAN THE BEDROOM AC
needs-review • confidence 0.05
complaint
CUSTOMER STATES BEDROOM AC IS NOT W 1020 GRAND FUNCTIONING AS IT SHOULD COOLS MORE THAN THE BEDROOM AC
needs-review • confidence 0.05
cause
second ac in bedroom reading cold in bedroom and ac will not come on until your turn ac temp way down
needs-review • confidence 0.05
cause
second ac in bedroom reading cold in bedroom and ac will not come on until your turn ac temp way down
needs-review • confidence 0.05
correction
will need to figure out temp issue with furrion fot short cycling- WILL NEED A NEW THERMOSTAT AND CONTROL BOARD TO REMEDY THE ISSUE. REQUEST: 2.50 HOURS OF
needs-review • confidence 0.20
correction
will need to figure out temp issue with furrion fot short cycling- WILL NEED A NEW THERMOSTAT AND CONTROL BOARD TO REMEDY THE ISSUE. REQUEST: 2.50 HOURS OF
needs-review • confidence 0.20
complaint
WARRANTY REPAIR - Labor for R&R A/C W 1020 GRAND component Continued on page 2 PAGE 2 Work Order : 12510 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.16
complaint
WARRANTY REPAIR - Labor for R&R A/C W 1020 GRAND component Continued on page 2 PAGE 2 Work Order : 12510 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.06
cause
Received Thermostats and control boxes for both a/c's from warranty.
needs-review • confidence 0.15
cause
Received Thermostats and control boxes for both a/c's from warranty.
needs-review • confidence 0.15
correction
R&R per warranty for provided components. Warmed the coach to 75F and then tested each A/C individually. Both A/C's ran for a long duration without short cycling, got the coach down to a chilly 60F. Working well.
needs-review • confidence 0.00
correction
R&R per warranty for provided components. Warmed the coach to 75F and then tested each A/C individually. Both A/C's ran for a long duration without short cycling, got the coach down to a chilly 60F. Working well.
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Aug 18, 2025, 5:01 PM
PA 889057 has been submitted for approval.
Alix Mongiat
processor • Aug 19, 2025, 3:37 PM
@Kaitlyn R From GD: did lci tell you to install longer sensors, and if so, what was the case number when you call ed them
Kaitlyn Reinwand
dealer_or_external • Aug 19, 2025, 4:02 PM
@Alix M WE DID NOT TALK TO LCI. THE TECHNICIAN IS THE ONE THAT RECOMMENDED THE LONGER SENSOR.
Alix Mongiat
processor • Aug 19, 2025, 4:48 PM
Added notes. Thank you.
Alix Mongiat
processor • Aug 21, 2025, 9:18 AM
@Kaitlyn R from GD: you are going to have to split the line for each a/c and use the correct pictures for both a/c
Alix Mongiat
processor • Aug 21, 2025, 9:18 AM
Can you please update the RO and label the photos accordingly and I will get this entered the way they want it? Thank you!
Kaitlyn Reinwand
dealer_or_external • Aug 21, 2025, 10:38 AM
@Alix M THE MOBILE ADVISOR IS GOING TO GET WITH THE TECHNICIAN TO SEPERATE THE LINES AND THE PICTURES.
Alix Mongiat
processor • Aug 22, 2025, 8:50 AM
Thank you!
Kaitlyn Reinwand
dealer_or_external • Aug 25, 2025, 2:19 PM
@Alix M ADDED UPDATED WORK ORDER WITH THE LINES SPLIT UP
Alix Mongiat
processor • Aug 25, 2025, 5:53 PM
@Kaitlyn R I need photos labeled for each separate job. Also confirming you are requesting 1.25 hours for each line separately.
Kaitlyn Reinwand
dealer_or_external • Aug 28, 2025, 10:17 AM
@Alix M UPDATED THE PICTURES.
YES. 1.25 PER LINE.
Alix Mongiat
processor • Aug 28, 2025, 10:50 AM
Thank you!
Alix Mongiat
processor • Sep 3, 2025, 10:59 AM
@Kaitlyn R
This was approved for 1.25 hours each. (2.5 hours total)
Kaitlyn Reinwand
dealer_or_external • Sep 8, 2025, 11:21 AM
@Alix M JUST A HEADS UP... I JUST GOT OFF THE PHONE WITH GRAND DESIGN REGARDING THIS UNIT. THE AUTHORIZATION ON THIS UNIT MAY BE CHANGING TO A CONTROLLER AND THERMOSTAT SWAP ON BOTH AIR CONDITIONERS. THEY ARE GOING TO NOTIFY US EITHER LATER TODAY OR TOMORROW.
ANNA FREEMAN
dealer_or_external • Sep 18, 2025, 12:19 PM
@Alix M @Kaitlyn R I just spoke with Rodney @ GD he is going to approve both Ac's for replacement control boards and thermostats. He needs us to resubmit an updated correction before he can approve it. I have uploaded an updated R.O and moved it to corrected. He will be doing the same for R.O # 12499, I will update and resubmit that R.O as well.
Alix Mongiat
processor • Sep 18, 2025, 12:56 PM
@ANNA F @Kaitlyn R Should I be requesting 2.5 hours for each line? Thanks.
ANNA FREEMAN
dealer_or_external • Sep 18, 2025, 1:25 PM
@Alix M YES, 2.5. THANK YOU!
Alix Mongiat
processor • Sep 18, 2025, 2:32 PM
Sounds good. I tried to save this and it sent over to GD without me updating this. I have asked Rodney to revise it back to me. Once he does I will correct this.
Alix Mongiat
processor • Sep 19, 2025, 9:38 AM
This has been updated and submitted for approval.
Alix Mongiat
processor • Sep 19, 2025, 10:55 AM
@ANNA F @Kaitlyn R This has now been approved at 2.5 hours each.
Kaitlyn Reinwand
dealer_or_external • Nov 6, 2025, 6:32 PM
@Alix M date of completion: 10/16
parts used:
line 1:
8220710547 - ac thermostat
cost: 36.11
qty: 1
822010548- ac controller
cost: 45.41
qty: 1
line 2:
8220710547- ac thermostat
cost: 36.11
qty: 1
822010548- ac controller
cost: 45.41
qty: 1
@Bonnie K please upload invoices and a copy of the final RO. Thank you!
Stephanie Kendziorski
processor • Nov 7, 2025, 12:13 PM
Bonnie, I uploaded copies of the invoices, but we'll still need the final copy.
Bonnie Korte
dealer_or_external • Nov 10, 2025, 10:40 AM
@Alix M FINAL HAS BEEN UPLOADED
Alix Mongiat
processor • Nov 12, 2025, 4:04 PM
Claim 945907 has been submitted for payment.
Alix Mongiat
processor • Nov 20, 2025, 10:22 AM
This paid on 11/19/25 on check 629660 for $965.27
Claim Files
Print Claim 945907.pdf
pdf • Nov 20, 2025, 10:23 AM • 17,661 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/Print Claim 945907.pdf
FINAL 12510.pdf
pdf • Nov 10, 2025, 10:40 AM • 75,465 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/FINAL 12510.pdf
INVOICE#_25582057.pdf
pdf • Nov 7, 2025, 12:13 PM • 12,026 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/INVOICE#_25582057.pdf
INVOICE#_25591377.pdf
pdf • Nov 7, 2025, 12:13 PM • 11,961 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/INVOICE#_25591377.pdf
12510U.pdf
main-pdf • Sep 18, 2025, 12:09 PM • 73,695 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510U.pdf
12510 UPDATED.pdf
updated-packet • Aug 25, 2025, 2:18 PM • 72,938 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12510/12510 UPDATED.pdf