Claim explorer / evidence thread
Claim 12497B
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.70
deadline Overdue / escalation ready
images 5
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
Payment Due
Upcoming statutory deadline
71d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
71d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 5 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=5; damage=0; unit=0; parts=0; doc=5; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2024 Grand Design • VIN 573TE3622R6650072
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/WO_12497_JOB_WARR03_2025.09.12_14.31.53.jpeg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Jun 29, 2026, 1:09 PM • dealer_or_external • @Alix M excellent. Please let me know if there is anything else I can provide or help with,.
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 1 • info / missing-doc asks 3 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Claim Lines
complaint
CUSTOMER STATES THAT THE DEADBOLT ON THE W 1020 GRAND ENTRY DOOR DOES LOCK- PER THE CUSTOMER IT JUST SPINS. CUSTOMER WOULD LIKE TO HAVE THE PART DROP SHIPPED TO HIM DIRECTLY IF POSSIBLE.
partial-match • confidence 0.63
cause
Entrance door dead bolt is broken. Just spins around. Need to order new one.
partial-match • confidence 0.73
correction
... REQUEST .20 HOUR OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 3 - the drawer unthe W 1020 GRAND stove is damaged and needs replaCING.
partial-match • confidence 0.63
cause
Drawer latch under stove is broken.
partial-match • confidence 0.73
correction
Install new drawer latch. REQUEST .25 HOURS OF LABOR
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Sep 19, 2025, 2:17 PM
PA 898014 has been submitted for approval.
Alix Mongiat
processor • Sep 23, 2025, 8:44 AM
@Kaitlyn R
Job 1: approved for 0.3 hour
Warranty Repair 3: approved for 0.2 hour
Alix Mongiat
processor • May 5, 2026, 5:03 PM
@Kaitlyn R Has this work been completed? It has been approved since September. Thanks!
Michelle Antinoja
dealer_or_external • Jun 15, 2026, 3:31 PM
@Alix M We had been reaching out to this customer repeatedly to get the lock installed. He responded today stating that they do not want the lock repaired. The other item has already been repaired.
Michelle Antinoja
dealer_or_external • Jun 26, 2026, 4:53 PM
@Alix M HOW SHOULD WE PROCEED WITH THAT.
Alix Mongiat
processor • Jun 26, 2026, 4:55 PM
@Michelle A When was the other item repaired? If it's past 30 days, Grand Design won't pay it. When some jobs are completed on WO's but you are waiting for others and you're unsure if it will be a while, we should do partial claims on WOs.
Michelle Antinoja
dealer_or_external • Jun 26, 2026, 5:09 PM
PROBABLY IN 2025
Michelle Antinoja
dealer_or_external • Jun 26, 2026, 5:10 PM
@Alix M PROBABLY IN 2025
Alix Mongiat
processor • Jun 29, 2026, 9:24 AM
@Chris B @Heidi H Do we attempt to submit this? I don't see Grand Design paying this.
Heidi Huntley
processor • Jun 29, 2026, 9:59 AM
@Alix M I would give it a try. Maybe add a note in the comments that the customer declined the other approved repair once dealer was able to get in touch with customer.
Alix Mongiat
processor • Jun 29, 2026, 11:22 AM
@Michelle A I am going to move this to ready to submit. Please provide the dates work was completed, final WO and the invoice.
Michelle Antinoja
dealer_or_external • Jun 29, 2026, 11:58 AM
@Alix M
DATE IN:9/12/2025
DATE STARTED 9/15/2025
COMPLETED: 9/15/2025
PARTS: WARR03 - 756815704359 - PUSH OPEN CABINET CATCH - QTY:1 - PRICE:12.69
@ANNA F PLEASE UPLOAD INVOICES.
Alix Mongiat
processor • Jun 29, 2026, 12:08 PM
I have emailed Dan Kussow on this because I now see that it has expired in the system. He will ask why it's such a late submit so I just included all the information in the mail, hoping he will approve it and let us submit for payment.
Michelle Antinoja
dealer_or_external • Jun 29, 2026, 1:09 PM
@Alix M excellent. Please let me know if there is anything else I can provide or help with,.
Claim Files
12497B.pdf
main-pdf • Sep 19, 2025, 2:01 PM • 71,525 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12497B/12497B.pdf