Claim explorer / evidence thread
Claim 12462
GRE 8220 • Alix • Paid • 12462
risk 0.90
deadline Overdue / escalation ready
images 24
matched 4
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,625.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
26
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Apr 27, 2026, 11:54 PM.
Indexed evidence
7 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=24; damage=0; unit=0; parts=0; doc=12; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2024 Imagine 22MLE • VIN 573TE2621R3439537
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/schaub5.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Apr 27, 2026, 11:54 PM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Oct 23, 2025, 9:48 AM • processor • This paid on 10/22/25 on check 625937 for $660.80
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - BATHROOM SINK IS W 1020 GRAND LEAKING FROM THE HOT WATER SIDE
matched • confidence 0.91
cause
The faucet is leaking from the head. The faucet will need replacement.
partial-match • confidence 0.71
correction
... REQUEST .60 HOURS OF LABOR
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 2 - DRAWER IN KITCHEN W 1020 GRAND REAR BOTTOM, DRAWER WILL NOT STAY IN PLACE.
partial-match • confidence 0.71
cause
The drawer glide fell apart. I replaced it
partial-match • confidence 0.71
correction
Done. REQUEST .40 HOURS OF LABOR
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 3 - WHEN NOT CONNECTED W 1020 GRAND TO SHOREPOWER, SLIDES WILL NOT WORK.
partial-match • confidence 0.71
cause
NPF. I turned the battery disconnect off, ran the slide in and out and everything is working. I checked the voltage at the battery before and after being plugged in and the voltage is good.
partial-match • confidence 0.63
correction
Done.
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 4 - refer doors are not W 1020 GRAND remaining open.when storing the unit and leaving the doors open to prevent mold freezer door is not latching in that.
matched • confidence 0.81
cause
The freezer door latch won't hook into the plastic block that keeps the doors open when the unit is stored. The fridge door will latch to the block. I tried
matched • confidence 0.81
correction
... NEED MANUFACTURER ADVISEMENT
partial-match • confidence 0.63
correction
... NEED MANUFACTURER ADVISEMENT
unreviewed • confidence 0.00
correction
... NEED MANUFACTURER ADVISEMENT
unreviewed • confidence 0.00
correction
... NEED MANUFACTURER ADVISEMENT
unreviewed • confidence 0.00
correction
... NEED MANUFACTURER ADVISEMENT
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 5 - MATRESS HAS A DIP IN W 1020 GRAND THE MIDDLE OF IT. SIDES ARE NORMAL.
partial-match • confidence 0.71
cause
Faulty mattress. We have to see what the manufacturer wants to do
matched • confidence 0.81
correction
... REQUEST .30 HOURS OF LABOR CEU COMPLAINT: CLEAN EXTERIOR- USED E 3060 SCHAU
partial-match • confidence 0.63
cause
1001 CUSTOMER REQUESTED. I washed the exterior including the awning and slide out.
partial-match • confidence 0.71
correction
Done.
partial-match • confidence 0.63
Evidence Thread
Alix Mongiat
processor • Aug 4, 2025, 9:26 PM
@Kaitlyn R I need to know the brand of the faucet for Warranty Repair 1. Thank you!
Alix Mongiat
processor • Aug 4, 2025, 9:27 PM
Please include vendor tag. Thanks!!
Kaitlyn Reinwand
dealer_or_external • Aug 6, 2025, 2:20 PM
Alix Mongiat added photos of the bathroom sink. There is no vendor tag or brand on the faucet.
Alix Mongiat
processor • Aug 6, 2025, 5:01 PM
PA 885969 has been submitted for approval.
Alix Mongiat
processor • Aug 8, 2025, 10:14 AM
@Kaitlyn R
Warranty Repair 1: approved for 0.5 hour
Warranty Repair 2: approved for 0.4 hour
Warranty Repair 4: approved for 0.5 hour *NO NOTES- emailing GD to see what they want you to do.
Warranty Repair 5: approved for 0.2 hour *NO NOTES- emailing GD to see what they want you to do.
Alix Mongiat
processor • Aug 11, 2025, 8:46 AM
@Kaitlyn R From GD:
You are our eyes in the field.
Warranty Repair 5: If a mattress is failing, you would need to replace as approved.
Warranty Repair 4: you would need to adjust the door or change out the handle.
Kaitlyn Reinwand
dealer_or_external • Sep 19, 2025, 3:10 PM
@Alix M DATE OF COMPLETION: 09/16/2025
PARTS USED:
WARR02 - 822057300 - BEARING DRWR GLIDE 18"
COST: 5.43
QTY: 2.00
WARR05 - 82201952 - MATTRESS 60X80 QUEEN
COST: 154.81
QTY: 1
WARR01- 82200500 - FAUCET LAV PLASTIC
COST: 22.84
QTY: 1
WARR04 - 822020979 - REFER DOOR CATCH
COST: 3.51
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
Bonnie Korte
dealer_or_external • Sep 19, 2025, 3:44 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Sep 22, 2025, 9:15 AM
Claim 931998 has been submitted for payment.
Alix Mongiat
processor • Sep 30, 2025, 4:28 PM
@Kaitlyn R @Bonnie K @ANNA F
Warranty Repair 1: pending part return, When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed.
Return to the VCB address:
Grand Design RV
5200 Hoffman St
Warranty Repair 5: please provide picture of the data tag on the mattress.
Bonnie Korte
dealer_or_external • Sep 30, 2025, 4:37 PM
@Alix M 9400130109355108155095
Bonnie Korte
dealer_or_external • Sep 30, 2025, 5:10 PM
@Alix M the photos that have been requested have been uploaded
Alix Mongiat
processor • Oct 1, 2025, 9:35 AM
Uploaded tracking and photos. Thanks!
Alix Mongiat
processor • Oct 23, 2025, 9:48 AM
This paid on 10/22/25 on check 625937 for $660.80
Claim Files
Print Claim 931998.pdf
pdf • Oct 23, 2025, 9:49 AM • 19,224 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/Print Claim 931998.pdf
13699165.pdf
main-pdf • Sep 19, 2025, 3:43 PM • 177,486 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/13699165.pdf
1466569.pdf
main-pdf • Sep 19, 2025, 3:42 PM • 13,230 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/1466569.pdf
1474111.pdf
main-pdf • Sep 19, 2025, 3:41 PM • 13,046 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/1474111.pdf
12462 FINAL.pdf
pdf • Sep 19, 2025, 3:11 PM • 78,534 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462 FINAL.pdf
Integrity Management Advisors Mail - Pre-Auth #885969.pdf
mail-artifact • Aug 11, 2025, 8:47 AM • 122,734 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/Integrity Management Advisors Mail - Pre-Auth #885969.pdf
12462.pdf
main-pdf • Aug 4, 2025, 11:32 AM • 74,667 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12462/12462.pdf