Claim explorer / evidence thread
Claim 12273
GRE 8220 • Alix • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 61
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
61
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
33
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/job#3 sensor tag.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
25 indexed side comments on this claim.
Latest visible thread signal
Jan 15, 2026, 9:25 AM • processor • price reduced to GD price on part - dicor self leveling lap sealant.
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 1 • info / missing-doc asks 13 • approval signals 8
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Close-up shows a mesh screen and black rubber seal with exposed foam-like material.
Human interpretation • confidence 0.78
document-photo
Interior electrical wiring and a 12V accessory outlet shown under diagnostic test leads.
Human interpretation • confidence 0.86
document-photo
Roof view shows solar panels, rooftop units, vents, and a covered opening; no clear damage visible.
Human interpretation • confidence 0.86
document-photo
RV entry door and screen appear intact; interior and model decal are visible.
Human interpretation • confidence 0.86
document-photo
Trailer roof with multiple sealed vents/skylights and a solar panel; no clear damage visible.
Human interpretation • confidence 0.86
parts-photo
Label identifies a PIR sensor switch, model TDL-2023.
Human interpretation • confidence 0.96
document-photo
Norcold compressor refrigerator identification label; model N20DCSS, serial SE244ABDW00860056.
Human interpretation • confidence 0.99
document-photo
Trailer front corner and stabilizer jack shown; small marked area near lower trim.
Human interpretation • confidence 0.83
document-photo
Interior roof ventilation fan with mesh guard and control panel; no obvious damage visible.
Human interpretation • confidence 0.92
document-photo
Close-up of trailer hatch/door area with a taped surface mark and warning label.
Human interpretation • confidence 0.62
document-photo
Stainless French-door refrigerator installed in cabinetry; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Photo shows a stainless French-door refrigerator installed in a camper kitchen; no clear damage visible.
Human interpretation • confidence 0.72
document-photo
Close-up shows a damaged black trim/seal area with visible separation near a window or hatch edge.
Human interpretation • confidence 0.62
document-photo
Exterior RV access hatch and latch shown; no clear damage visible.
Human interpretation • confidence 0.62
document-photo
Photo shows RV front/underside area with a brake warning label and marked panel.
Human interpretation • confidence 0.70
document-photo
Imperial penetrating lube with PTFE shown beside a trailer door latch.
Human interpretation • confidence 0.88
document-photo
Handheld remote control with rain-sensor and fan controls; no damage visible.
Human interpretation • confidence 0.94
document-photo
Close-up of trailer lower side near stabilizer jack; minor surface marks visible.
Human interpretation • confidence 0.78
document-photo
Close-up shows a cracked or separated white exterior trim seam marked with tape.
Human interpretation • confidence 0.83
document-photo
Roof-mounted ventilation fan shown with handheld remote displaying 72°F; no visible damage.
Human interpretation • confidence 0.86
document-photo
Close-up of white trailer exterior near black wheel arch; no clear damage is visible.
Human interpretation • confidence 0.43
document-photo
Clamp meter and test leads show a 14.09 reading during electrical testing.
Human interpretation • confidence 0.91
document-photo
Close-up of a white exterior compartment door with a chrome latch/lock and green tape marker.
Human interpretation • confidence 0.83
document-photo
Stainless refrigerator control panel displays E4 error code.
Human interpretation • confidence 0.86
Claim Lines
complaint
WARRANTY REPAIR 1 - CMR STATES THAT W 1020 GRAND THERE IS A WATER LEAK SHE BELILEVES. IT IS COMING UP UNDER THE FW HITCH. WHEN LOOKED UP CLOSE SAW THERE WAS SOME CAULKING THAT LOOKED TO BE MISSING.
needs-review • confidence 0.17
complaint
WARRANTY REPAIR 1 - CMR STATES THAT W 1020 GRAND THERE IS A WATER LEAK SHE BELILEVES. IT IS COMING UP UNDER THE FW HITCH. WHEN LOOKED UP CLOSE SAW THERE WAS SOME CAULKING THAT LOOKED TO BE MISSING.
needs-review • confidence 0.05
cause
Screwtrack ODS of fifthwheel pinbox is gapped. Looks like a broken screw. Need to remove trim piece clean up old sealant. Remove broken screw, refasten and reseal trimpiece. (30min)
needs-review • confidence 0.17
cause
Screwtrack ODS of fifthwheel pinbox is gapped. Looks like a broken screw. Need to remove trim piece clean up old sealant. Remove broken screw, refasten and reseal trimpiece. (30min)
needs-review • confidence 0.05
correction
Removed trim, removed broken screw, added an extra screw, refastned trim and resealed with clear nova-flex. looks good. WARR
needs-review • confidence 0.17
correction
Removed trim, removed broken screw, added an extra screw, refastned trim and resealed with clear nova-flex. looks good. WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 2 - THERE IS MOLDING AT W 1020 GRAND THE BASE OF THE UNIT THAT IS DRIPPING AND LOOKS TO HAVE WATER GETTING BETWEEN THE WALL AND SIDING AND DRIPPING OUT AT THE BOTTOM.
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 2 - THERE IS MOLDING AT W 1020 GRAND THE BASE OF THE UNIT THAT IS DRIPPING AND LOOKS TO HAVE WATER GETTING BETWEEN THE WALL AND SIDING AND DRIPPING OUT AT THE BOTTOM.
needs-review • confidence 0.04
cause
States Molding needs some resealing. (20min)
needs-review • confidence 0.00
cause
States Molding needs some resealing. (20min)
needs-review • confidence 0.00
correction
Cleaned and resealed molding around front bottom corner of coach. WARR
needs-review • confidence 0.10
correction
Cleaned and resealed molding around front bottom corner of coach. WARR
needs-review • confidence 0.10
complaint
WARRANTY REPAIR 3 - PANTRY LIGHT DOES W 1020 GRAND NOT WORK. WILL NOT COME ON.
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 3 - PANTRY LIGHT DOES W 1020 GRAND NOT WORK. WILL NOT COME ON.
needs-review • confidence 0.00
cause
Bad motion switch. There is power to the switch, the lights work. No power going through switch. Needs replacement. Continued on page 2 PAGE 2 Work Order : 12273 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** (30min)
needs-review • confidence 0.08
cause
Bad motion switch. There is power to the switch, the lights work. No power going through switch. Needs replacement. Continued on page 2 PAGE 2 Work Order : 12273 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** (30min)
needs-review • confidence 0.06
correction
. WARR
needs-review • confidence 0.00
correction
. WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 4 - OVEN IS NOT WORKING. W 1020 GRAND TRIED TO LIGHT BUT DID NOT HAVE A LONG ENOUGH LIGHTER TO LITE PILOT.
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 4 - OVEN IS NOT WORKING. W 1020 GRAND TRIED TO LIGHT BUT DID NOT HAVE A LONG ENOUGH LIGHTER TO LITE PILOT.
needs-review • confidence 0.00
cause
States oven is not lighting. (5min)
needs-review • confidence 0.00
cause
States oven is not lighting. (5min)
needs-review • confidence 0.00
correction
Oven light right away. Working well. The oven knob is the ignighter, just press it in when turning to light. NPF WARR
needs-review • confidence 0.00
correction
Oven light right away. Working well. The oven knob is the ignighter, just press it in when turning to light. NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 5 - THE FAN IN THE W 1020 GRAND CEILING WITH THE RAIN SENSOR IS NOT WORKING. WORKED THE FIRST TIME THEYT USED IT BUT ONCE TURNED OFF IT WOULD NOT COME BACK ON.
needs-review • confidence 0.17
complaint
WARRANTY REPAIR 5 - THE FAN IN THE W 1020 GRAND CEILING WITH THE RAIN SENSOR IS NOT WORKING. WORKED THE FIRST TIME THEYT USED IT BUT ONCE TURNED OFF IT WOULD NOT COME BACK ON.
needs-review • confidence 0.17
cause
Kitchen fan not functioning with remote. Seems to be a remote connectivity issue. (1hr) RVLOVENT RE2025.
needs-review • confidence 0.19
cause
Kitchen fan not functioning with remote. Seems to be a remote connectivity issue. (1hr) RVLOVENT RE2025.
needs-review • confidence 0.19
correction
Tried reprogramming as stated on fixture multiple times, not working. WARR
needs-review • confidence 0.05
correction
Tried reprogramming as stated on fixture multiple times, not working. WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 6 - THE SCREEN DOOR DOES W 1020 GRAND NOT SHUT PROPERLY. SOMETIMES FEELS LIKE IT WILL NOT OPEN AT ALL.
needs-review • confidence 0.20
complaint
WARRANTY REPAIR 6 - THE SCREEN DOOR DOES W 1020 GRAND NOT SHUT PROPERLY. SOMETIMES FEELS LIKE IT WILL NOT OPEN AT ALL.
needs-review • confidence 0.23
cause
Screen door making contact with doorframe on top corner and at latch. Door was not installed correctly on hinges.
needs-review • confidence 0.28
cause
Screen door making contact with doorframe on top corner and at latch. Door was not installed correctly on hinges.
partial-match • confidence 0.37
correction
Moved screws and adjusted two hinges on screen door. Closes well now WARR
needs-review • confidence 0.20
correction
Moved screws and adjusted two hinges on screen door. Closes well now WARR
needs-review • confidence 0.24
complaint
WARRANTY REPAIR 7 -REFER DOESN'T STAY W 1020 GRAND COLD BECAUSE THE SEALS ARE NOT SEALING PROPERLY. REFER GOES OFF ALL THE TIME AND IS HARD TO SHUT.
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 7 -REFER DOESN'T STAY W 1020 GRAND COLD BECAUSE THE SEALS ARE NOT SEALING PROPERLY. REFER GOES OFF ALL THE TIME AND IS HARD TO SHUT.
needs-review • confidence 0.00
cause
Turned on Refrigerator to test, getting an E4 error code right away, is constantly beeping alerting to the error. Norcold French door style stainless finish refrigerator, see pictures. Doors are clearly shut. Norcold Manual for refrigerator says E4 error code means (door open longer than 2 minutes) The magnet for the freezer door is missing, making refrigerator think a door is stuck open.
needs-review • confidence 0.29
cause
Turned on Refrigerator to test, getting an E4 error code right away, is constantly beeping alerting to the error. Norcold French door style stainless finish refrigerator, see pictures. Doors are clearly shut. Norcold Manual for refrigerator says E4 error code means (door open longer than 2 minutes) The magnet for the freezer door is missing, making refrigerator think a door is stuck open.
partial-match • confidence 0.38
correction
... RI
needs-review • confidence 0.00
correction
... RI
needs-review • confidence 0.00
complaint
PREFORM ROOF INSPECTION AND ADVISE IF I PD GOODW REPAIR IS NEEDED.
needs-review • confidence 0.06
complaint
PREFORM ROOF INSPECTION AND ADVISE IF I PD GOODW REPAIR IS NEEDED.
needs-review • confidence 0.06
cause
Request roof inspection
needs-review • confidence 0.06
cause
Request roof inspection
needs-review • confidence 0.06
correction
Inspected roof, roof membrane is fully intact and clean, free of damage, Continued on page 3 PAGE 3 Work Order : 12273 sealants are adiquate and fully intact. No further action necessary. WARR
needs-review • confidence 0.17
correction
Inspected roof, roof membrane is fully intact and clean, free of damage, Continued on page 3 PAGE 3 Work Order : 12273 sealants are adiquate and fully intact. No further action necessary. WARR
needs-review • confidence 0.11
complaint
WARRANTY REPAIR 8 - WIRING HARNESS ON W 1020 GRAND THE CAMPER SHOWS FAULT ON TRUCK. CMR PUSHED PLUG TO TOGETHER HARDER AND WENT AWAY. CHECK PLUG FOR ISSUE.
needs-review • confidence 0.15
complaint
WARRANTY REPAIR 8 - WIRING HARNESS ON W 1020 GRAND THE CAMPER SHOWS FAULT ON TRUCK. CMR PUSHED PLUG TO TOGETHER HARDER AND WENT AWAY. CHECK PLUG FOR ISSUE.
needs-review • confidence 0.15
cause
Are we talking about the 7way plug? Doesn't seem to be an issue with the 7way plug, tested ok.
needs-review • confidence 0.00
cause
Are we talking about the 7way plug? Doesn't seem to be an issue with the 7way plug, tested ok.
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 9 - MAIN OUTIDE DOOR W 1020 GRAND FROM INSIDE IS HARD TO CLOSE, FEELS LIKE THEY ARE GOING TO BREAK IT.
needs-review • confidence 0.16
complaint
WARRANTY REPAIR 9 - MAIN OUTIDE DOOR W 1020 GRAND FROM INSIDE IS HARD TO CLOSE, FEELS LIKE THEY ARE GOING TO BREAK IT.
needs-review • confidence 0.23
cause
States entrance door is not operating smoothly. (10min)
needs-review • confidence 0.14
cause
States entrance door is not operating smoothly. (10min)
needs-review • confidence 0.23
correction
Lubricated door latch and striker plate, working fine. No further action necessary. WARR
needs-review • confidence 0.28
correction
Lubricated door latch and striker plate, working fine. No further action necessary. WARR
partial-match • confidence 0.37
complaint
WARRANTY REPAIR 10 - LATCH ON THE FRONT W 1020 GRAND DOOR TO BATTERY DOESN'T WELL WELL.
needs-review • confidence 0.28
complaint
WARRANTY REPAIR 10 - LATCH ON THE FRONT W 1020 GRAND DOOR TO BATTERY DOESN'T WELL WELL.
partial-match • confidence 0.37
cause
Front compartment door not closing tight, needs adjustment. (45min)
needs-review • confidence 0.14
cause
Front compartment door not closing tight, needs adjustment. (45min)
needs-review • confidence 0.23
correction
Removed latches on both sides of door. Added a slight bend to the latch, now holds door tighter to door frame. Center latch is almost too tight. Made adjustments to all three latches.
needs-review • confidence 0.28
correction
Removed latches on both sides of door. Added a slight bend to the latch, now holds door tighter to door frame. Center latch is almost too tight. Made adjustments to all three latches.
partial-match • confidence 0.37
Evidence Thread
Alix Mongiat
processor • Jun 30, 2025, 3:44 PM
@Kaitlyn R @Michelle A
Please provide correction for Warranty Repair 5, Warranty Repair 7,
Labor time for Warranty Repair 6 and Warranty Repair 7
Alix Mongiat
processor • Jul 7, 2025, 5:48 PM
Following up on this. Thank you!
Kaitlyn Reinwand
dealer_or_external • Jul 8, 2025, 10:16 AM
REPAIR 5: R&R FAN
REPAIR 6: REQUEST .60 HOURS OF LABOR
REPAIR 7: R&R REFER DOOR MAGNET
REQUEST .75 HOURS OF LABOR
Kaitlyn Reinwand
dealer_or_external • Jul 8, 2025, 10:17 AM
@Alix M
Alix Mongiat
processor • Jul 8, 2025, 11:12 AM
PA 877399 has been submitted for approval.
Alix Mongiat
processor • Jul 11, 2025, 10:07 AM
@Kaitlyn R @Michelle A
Warranty Repair 5: Need photo of vendor tag from fan
Kaitlyn Reinwand
dealer_or_external • Jul 11, 2025, 10:11 AM
@Alix M the customers have the unit again as they are on a two week vacation. I will attempt to see when they will be back and if they will be willing to bring it in for us to get the pictures as they will not be able to get the pictures themselves.
Alix Mongiat
processor • Jul 14, 2025, 1:51 PM
Thank you.
Alix Mongiat
processor • Jul 29, 2025, 8:50 AM
Any luck on this? Thanks!!
Alix Mongiat
processor • Aug 12, 2025, 10:10 AM
Following up on this.
Kaitlyn Reinwand
dealer_or_external • Aug 12, 2025, 3:52 PM
@Alix M I JUST VERIFIED WITH MY TECHNICIAN AND THE CUSTOMER- THERE ARE NO TAGS ON THIS FAN- THERE IS NO WAY FOR US TO PROVIDE THE REQUESTED PICTURE.
Alix Mongiat
processor • Aug 13, 2025, 10:56 AM
Added notes. Thank you.
Alix Mongiat
processor • Aug 13, 2025, 2:41 PM
@Kaitlyn R Warranty Repair 7: Vendor asking which door needs the magnet?
Kaitlyn Reinwand
dealer_or_external • Aug 14, 2025, 11:37 AM
@Alix M THE FREEZER DOOR IS THE DOOR MISSING THE MAGNET
Alix Mongiat
processor • Aug 14, 2025, 12:37 PM
Added notes. Thank you.
Alix Mongiat
processor • Aug 15, 2025, 9:25 AM
@Kaitlyn R
Warranty Repair 1: approved for 0.2 hour
Warranty Repair 2: approved for 0.2 hour
Warranty Repair 3: approved for 0.3 hour
Warranty Repair 4: denied
Warranty Repair 5: approved for 1 hour
Warranty Repair 6: approved for 0.4 hour
Warranty Repair 7: approved for 1 hour Vendor is authorizing Grand Design to replace part number 640988 Door Sensor Freezer.
Warranty Repair 9: approved for 0.1 hour
Warranty Repair 10: approved for 0.3 hour
Kaitlyn Reinwand
dealer_or_external • Nov 18, 2025, 9:35 AM
@Alix M DATE OF COMPLETION:
11/15
PARTS USED:
WARR03:
82201147- LIGHT MOTION
COST: 10.56
QTY: 1
WARR05:
677917000333- DICOR
COST: 6.79
QTY: 2
822010671- FAN
COST: 151.72
QTY: 1
WARR07: 82201358- FREEZER DOOR PLASTIC HOUSING
COST: 2.74
QTY: 1.00
@Bonnie K PLEASE UPLOAD INVOICES.
Bonnie Korte
dealer_or_external • Nov 18, 2025, 10:33 AM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Dec 9, 2025, 2:23 PM
Claim 952600 has been submitted for payment.
Alix Mongiat
processor • Dec 11, 2025, 11:54 AM
@Kaitlyn R @Bonnie K Job 3- Please provide a photo of the defective part off the unit showing vendor stamping or tags
Alix Mongiat
processor • Jan 9, 2026, 9:23 AM
@Michelle A @Kaitlyn R Following up on this, before Grand Design denies this. Thanks!!
Michelle Antinoja
dealer_or_external • Jan 9, 2026, 11:57 AM
@Alix M I added the photo of the vendor tag
Alix Mongiat
processor • Jan 9, 2026, 12:22 PM
Added. Thank you!
Alix Mongiat
processor • Jan 15, 2026, 9:24 AM
This paid on 1/14/26 on check 635559 for $754.62
Alix Mongiat
processor • Jan 15, 2026, 9:25 AM
price reduced to GD price on part - dicor self leveling lap sealant.
Claim Files
Print Claim 952600.pdf
pdf • Jan 15, 2026, 9:26 AM • 21,545 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/Print Claim 952600.pdf
A004398885.pdf
main-pdf • Nov 18, 2025, 10:32 AM • 72,720 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/A004398885.pdf
1466520.pdf
main-pdf • Nov 18, 2025, 10:29 AM • 13,043 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/1466520.pdf
12273 FINAL.pdf
pdf • Nov 18, 2025, 10:00 AM • 81,522 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273 FINAL.pdf
12273.pdf
main-pdf • Jun 30, 2025, 10:28 AM • 82,387 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12273/12273.pdf