Claim Detail

processor • Jun 18, 2025, 10:38 AM

@Kaitlyn R @Michelle A @ANNA F I need corrections listed for both of these. Thanks.

processor • Jun 18, 2025, 10:38 AM

Along with requested labor amounts.

processor • Jun 18, 2025, 10:40 AM

PA 2337881 is in draft status until we get corrections and labor time.

dealer_or_external • Jun 18, 2025, 4:40 PM

@Alix M WARR01 - NEEDS REPLACMENT CIRCUT BOARD REQUEST 1.5 HR WARR02 - THERE WAS A MISSING SCREW THAT CAUSED THE OVERRIDE ROD TO NOT BE ATTACHED, NEEDED TO GET BACK IN PLACE AND ADD SCREW TO REPAIR. REQUEST 1HR

dealer_or_external • Jun 18, 2025, 4:40 PM

@Alix M WARR01 - NEEDS REPLACEMENT CONTROL BOARD REQUEST 1.5 HR WARR02 - THERE WAS A MISSING SCREW THAT CAUSED THE OVERRIDE ROD TO NOT BE ATTACHED, NEEDED TO GET BACK IN PLACE AND ADD SCREW TO REPAIR. REQUEST 1HR

processor • Jun 19, 2025, 11:16 AM

2337881 has been submitted for approval.

processor • Jun 19, 2025, 2:39 PM

@Kaitlyn R @Michelle A Job 1: FR/Vendor needs more information- I am waiting on the email to see what they are asking. We have 2 business days to respond once I get it. Job 2: hello, due to the labor being requested and the code used is for the slide out, can you please provide a photo?

processor • Jun 19, 2025, 2:43 PM

@Kaitlyn R @Michelle A @ANNA F @Matt F **We have 2 business days to get this information** Job 1: Every single retract pin does not supply voltage? What does work on the board? Sounds kind of odd that all of the REV outputs. What is the voltage going to the Unity board on BATTERY ONLY, and if we swap the wires for the functions, does the EXT outputs work?

dealer_or_external • Jun 19, 2025, 2:46 PM

I diagnosed this. We have 13.4v at the board. All of the lights, pump, water heater, etc work. All three of the slides and the awning do not work. when attempting to run any of the reversing circuits, they will attempt to run for a fraction of a second then the control panel will flash all of the back lights for all of the switches. Switching functions has no bearing - all of them are not working.

dealer_or_external • Jun 19, 2025, 2:50 PM

@Alix M I diagnosed this. We have 13.4v at the board. All of the lights, pump, water heater, etc work. All three of the slides and the awning do not work. when attempting to run any of the reversing circuits, they will attempt to run for a fraction of a second then the control panel will flash all of the back lights for all of the switches. Switching functions has no bearing - all of them are not working.

dealer_or_external • Jun 19, 2025, 3:12 PM

@Matt F COULD YOU POSSIBLY PROVIDE ALIX A PHOTO OF THE SLIDE CONCERN?

processor • Jun 19, 2025, 3:34 PM

I have emailed the vendor for Job 1 with Matt's response. Thank you! Still need a photo for Job 2 as Kaitlyn stated.

dealer_or_external • Jun 19, 2025, 4:03 PM

@Alix M I JUST UPLOADED THE PHOTO FOR JOB 2

processor • Jun 19, 2025, 4:45 PM

@Matt F From the vendor: Our system runs directly off the battery. Are these Lithium batteries? 13.4v sounds like we have assisted power hooked up. The reverse polarity is the biggest draw on the board. Curious what the voltage is on battery only to the Unity and the on the RET/EXT pins. Does it spike and drop? Could we get a photo of the back of the panel to ensure the floorplan matches up? Just weird that all of the reverse polarity is not working.

dealer_or_external • Jun 19, 2025, 4:55 PM

@Alix M With all due respect, I do not need help diagnosing the problem. We ordered a replacement board, installed it and the issue is resolved. To answer the questions; Yes, it is lithium. Assisted power is solar. Battery voltage at the unity board is 13.4v. As soon as ext/ret is pressed, the output spikes to 13ish then back to 0v nearly immediately. The control panel flashes all of the backlights and resets. It has been working properly since our dealership took delivery and the unit has been in our control the entire time. Do they want a picture of the back of the control panel or unity board?

processor • Jun 19, 2025, 7:22 PM

I have asked the vendor for clarification on what they want a photo of. I will let you know once they respond. Thank you.

processor • Jun 20, 2025, 9:12 AM

Matt Ferkey Kaitlyn Reinwand Case Number: 5965451 VIN: P1905024 Hello Warranty Authorizations, Thank you for contacting Lippert Customer Care Center. We have reviewed your request with the information provided and Lippert will Authorize warranty replacement of Unity X270 PN-2022108250, .5 hours labor, pending part return and testing. Please return the parts to: Lippert Attn: WARRANTY 2020 Blakesley Pkwy Bristol, IN 46507 Please ensure the case number is referenced on the package. Fill out the attached Warranty Parts Return form and include it with the returned product for testing. The replacement will need to be ordered as normal. This can be done through our parts department by calling 432-LIPPERT or through the Lippert online store. Please reference the case number if you choose to order through the parts department. Once the part has been tested, if found to be defective, Lippert will reimburse the cost of the part, plus markup, and shipping costs associated with this authorization. Please complete the attached Warranty form to submit for payment. If the part is not found to be defective, Lippert will not be responsible for the repair.

processor • Jun 20, 2025, 9:15 AM

I have added the form to the folder.

processor • Jun 20, 2025, 9:15 AM

We are still waiting on approval for job 2

processor • Jun 20, 2025, 10:50 AM

Job 2 was approved for 1 hour.

processor • Jun 20, 2025, 10:50 AM

@Kaitlyn R @Michelle A Job 2 was approved for 1 hour.

dealer_or_external • Jun 20, 2025, 11:17 AM

@Alix M @Kaitlyn R @Michelle A We will need to add .5 for diagnosis and .5 for R&I of interior of cabinet to gain access to the board in addition to the .5 authed to replace the board.

processor • Jun 20, 2025, 12:39 PM

I have emailed FR to request 1.5 hours total with your notes as to what the time is for. I will let you know how they respond.

dealer_or_external • Jun 24, 2025, 1:50 PM

@Alix M SHIPPED BACK DEFECTIVE PART. 9434630109355058600142

processor • Jun 24, 2025, 2:00 PM

Thank you! @Kaitlyn R @Michelle A @Bonnie K If this work was done, please provide invoice and date of completion and move to ready to submit. Thanks!!

dealer_or_external • Jun 24, 2025, 2:45 PM

@Alix M WE ARE WAITING FOR MATT TO PUT THE NOTES IN.

processor • Jun 24, 2025, 3:23 PM

Sounds good! Just wanted to double check since we have the return part tracking already. Thanks!

processor • Jun 25, 2025, 8:39 AM

@Matt F @Chris B From FR: Alix, this portion of diagnosis does not have anything to do with the WI state law this is something Forest River covers regularly when there is a clear warranty concern as Lippert does not participate in diagnostic time at any point.   We review each claim on a case by case basis taking into account where the item needing replaced is located and what is needed to do the repair.   We have consulted with our corporate team many times on the WI state law that your dealership continues to reference.   I will update the claim for the 1.5 hours labor, Forest River covering the additional labor time. The typical labor paid to our dealer partners for the unity board replacement is .5 for the flat rate. Thank you and please let me know if you have any questions. I will again connect your email with our corporate team to provide more clarity for myself and my team members.

dealer_or_external • Jun 26, 2025, 11:24 AM

@Alix M DATE OF COMPLETION: 06/23/2025 PARTS USED: 822035673- MONITOR PANEL PART - 3H-2: CONTROL BOARD, UNITY X270 - V# 2022108250 | X QTY: 1 PRICE: 311.03 @Bonnie K PLEASE UPLOAD INVOICES

dealer_or_external • Jun 26, 2025, 6:07 PM

@Alix M INVOICES UPLOADED

processor • Jun 27, 2025, 10:26 AM

This has been submitted for payment.

processor • Jul 2, 2025, 3:08 PM

@Kaitlyn R @Michelle A @Bonnie K Job 1: Hello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.

dealer_or_external • Jul 2, 2025, 3:27 PM

@Alix M IT WAS SHIPPED BACK ON 6/24- PER BONNIES COMMENT. TRACKING NUMBER: 9434630109355058600142

processor • Jul 2, 2025, 3:28 PM

Thank you! I overlooked that once I submitted due to her commenting that before I had dates and such. Sorry.

dealer_or_external • Jul 2, 2025, 3:29 PM

@Alix M NO WORRIES! ALL GOOD! ITS EASY TO DO!

processor • Jul 9, 2025, 9:08 AM

@Kaitlyn R @Bonnie K From FR: Hello, was the tracking from the claim not created? I do not see that the tracking number is attached to claim.

dealer_or_external • Jul 9, 2025, 9:55 AM

@Alix M it was sent back to lippert per the return goods form. USPS Ground Advantage® Cubic 4204654430129434630109355058600142Scheduled delivery date: 06/28/2025 Shipped To: LIPPERT COMPONENTS, INC 408 S BYRKIT ST PLANT 39B MISHAWAKA IN 46544-3012 US $6.93

processor • Jul 9, 2025, 10:34 AM

Added notes to claim. Thank you!

processor • Jul 14, 2025, 4:50 PM

@Bonnie K From FR: Hello the process is to return the parts to Forest River and then the vendor would get from us. I will need the form attached of the shipping as well I will need to reach out to lippert to see if the part has arrived before the claim can be completed. Please attach form. Thank you

dealer_or_external • Jul 22, 2025, 11:50 AM

@Bonnie K ANY UPDATE ON THIS? I GAVE YOU THIS FORM LAST WEEK.

processor • Jul 29, 2025, 8:55 AM

Following up on this.

dealer_or_external • Jul 29, 2025, 11:31 AM

@Alix M I ATTACHED WHAT WAS SENT TO LIPPERT

processor • Jul 29, 2025, 1:05 PM

Added information. Thank you.

processor • Aug 1, 2025, 9:28 AM

@Bonnie K This is from FR: 1Z4E80759093493868- eta 8/4 to Forest River dealer had first stated it was being returned to LCI tracking shows it is coming to Forest River. *can you confirm where you sent this part? The other tracking number above states it was delivered back in June, so I don't understand.

processor • Aug 1, 2025, 10:15 AM

You can ignore that comment- I sent FR an email and they made a mistake.

processor • Aug 7, 2025, 10:55 AM

@Kaitlyn R @Bonnie K Lippert has responded back and states they did not recieve/locate the part stating to be returned. Lippert has advised that the part was incorrectly sent to the wrong return address as they provided it in the email you are copied on. For feature claims please be sure that the correct address is being used if not sending back to Forest River. Lippert has authorized this as a goodwill gesture and 0.50 labor. With your acknowledgement the labor will be corrected to 0.50

processor • Aug 7, 2025, 10:59 AM

I have went back to FR for this as FR was covering the extra labor time, not lippert. I will let you know what they say.

processor • Aug 27, 2025, 11:26 AM

This paid on 8/26/25 on check 3025296 for $696.87