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Claim 12205C
GRE 8220 • Alix • Approved / Unpaid • forest-river
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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85 days open in the visible workflow.
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Evidence packet check
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Estimated pack size
34
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Chronology
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Visible span: Jun 8, 2026, 7:49 PM to Aug 28, 2026, 2:57 AM.
Indexed evidence
9 docs / 24 images
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85 days open in the visible workflow; risk score 0.00.
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Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12205C/Claim 2779947.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Aug 28, 2026, 2:57 AM
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Comment Intelligence
Thread depth
52 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2026, 1:49 PM • processor • Claim 2779947 paid on check 3216368 for $495.98
Role mix
Dealer 0 • OEM 0 • Processor 34
Decision cues
Denial signals 5 • info / missing-doc asks 20 • approval signals 7
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Evidence Thread
Alix Mongiat
processor • Nov 17, 2025, 10:38 AM
PA 2501607 has been submitted for approval.
Alix Mongiat
processor • Nov 17, 2025, 12:42 PM
@Kaitlyn R
Warranty Repair 5:
Hello, are there any etchings of the vendor logo on the back of the base of the faucet head? Thank you
Alix Mongiat
processor • Nov 18, 2025, 10:19 AM
@Kaitlyn R
From FR:
Please share the video link below with the Tech working on this pocket door.
https://youtu.be/R1Etphj3LSo?si=uKzpdXOftQ6thhYw
Alix Mongiat
processor • Nov 21, 2025, 9:43 AM
@Kaitlyn R From FR:
So they don’t want to simply get a longer bit to address this issue?
Alix Mongiat
processor • Nov 21, 2025, 10:25 AM
@Kaitlyn R From FR:
When your techs are able to get the unit in for what was detailed in the video, can you please also have them attach a picture of the measurements of the door? I am more looking for the width because the door shouldn’t be difficult to get out of the pocket wall. I am wondering if there was an incorrect door installed and this is why we are having the issues with the sliding, why the additional screws were added to the locks for the track, and why the door won’t easily pop out of the pocket wall.
I thank you and your techs for being so patient and working with us to remedy this issue. If you have any questions or concerns when the unit is back in the bay, please do not hesitate to contact either us or Chuck and we will do our best to assis
Alix Mongiat
processor • Nov 21, 2025, 10:25 AM
Sorry for the overload of comments, but they keep sending me emails. haha.
Kaitlyn Reinwand
dealer_or_external • Nov 21, 2025, 10:38 AM
@Alix M WHEN THE UNIT COMES BACK IN I WILL HAVE THEM VERIFY THAT. THE ISSUE WITH THE BIT IS WE HAVE USED THE LONGEST BIT THAT WE CAN... WITHOUT DECONSTRUCTING EVERYTHING WE CANT ACCESS IT. I WILL GET THE MEASUREMENTS AS SOON AS WE ARE ABLE .
Kaitlyn Reinwand
dealer_or_external • Dec 1, 2025, 4:59 PM
@Alix M THIS CUSTOMER HAS PICKED UP THEIR UNIT FOR THE WINTER AND IS GOING TO BRING IT BACK IN THE SPRING. WILL GET THE MEASUREMENTS OF THE DOOR AT THAT TIME.
Alix Mongiat
processor • Dec 1, 2025, 5:19 PM
I have let FR know. Thank you!
Alix Mongiat
processor • Dec 2, 2025, 12:54 PM
@Kaitlyn R FR is going to deny this for now and I will need to re-enter it when we get all the information. We will leave in info needed until spring. Thank you!
Kaitlyn Reinwand
dealer_or_external • Apr 23, 2026, 11:23 AM
@Alix M THIS CUSTOMER IS SCHEDULED TO BRING UNIT IN ON 5/7
Alix Mongiat
processor • May 26, 2026, 7:32 PM
@Kaitlyn R Any update on this?
Kaitlyn Reinwand
dealer_or_external • Jun 4, 2026, 1:06 PM
@Alix M THE DOOR MEASUREMENTS ARE:
The door is 36x80. The opening is 33 1/2.
Alix Mongiat
processor • Jun 4, 2026, 1:45 PM
@Kaitlyn R I have sent this to FR.
Alix Mongiat
processor • Jun 8, 2026, 9:45 AM
@Kaitlyn R @Michelle A From FR:
Please see attached. Is that the door you have? Was the wrong door ordered, or sent to you?
I am adding the photos to the folder.
Alix Mongiat
processor • Jun 8, 2026, 9:47 AM
They also stated "I show that the bigger sized door is on the washer/dryer-bunk room - F100411037"
Kaitlyn Reinwand
dealer_or_external • Jun 8, 2026, 10:09 AM
@Alix M WE DID NOT ORDER ANY DOORS FOR THE POCKET DOOR. THE POCKET DOOR THAT IS IN THERE IS THE ONE THAT CAME FROM FACTORY.
Alix Mongiat
processor • Jun 8, 2026, 1:00 PM
Thank you.
Alix Mongiat
processor • Jun 8, 2026, 2:17 PM
PA 2702339 has been submitted for approval (previous PA expired)
Alix Mongiat
processor • Jun 10, 2026, 8:56 AM
@Kaitlyn R From FR:
Job 4:
Placing this back on the dealers side as you're working with our technical rep Angie and she is waiting for the tech to provide some more information.
I assume they called you yesterday as they called me. Please keep us updated on this.
Alix Mongiat
processor • Jun 23, 2026, 9:10 AM
@Michelle A Is there any update on this?
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 11:42 AM
@Alix M I DON'T KNOW WHAT THEY NEED OR WHAT THEY ARE ASKING FOR. i DID NOT SPEAK WITH THESE PEOPLE,
Alix Mongiat
processor • Jun 23, 2026, 12:12 PM
@Michelle A I have reached out to see if Angie will give you a call so everyone knows what is needed.
Alix Mongiat
processor • Jul 2, 2026, 9:06 AM
@Michelle A Have you heard from Angie? She was supposed to call you. This was now denied and will need to be re-entered once you get the information Angie requested.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 9:53 AM
@Alix M I emailed her back yesterday asking how she wanted me to proceed and I have yet to hear back from her. I did explain that the CMR is not currently here and is using the unit.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 12:18 PM
@Alix M I don't know how to proceed on this as they have now are not responding to any questions. I'm also wondering if there is answers on jobs4,9,12 and warr03 and what the approvals for labors are? CMR doesn't want to bring the unit in until everything is here to avoid multiple trips.
Alix Mongiat
processor • Jul 8, 2026, 1:14 PM
@Michelle A
Job 1: approved for 1 hour
Job 2: approved for 0.5 hour
Job 3: approved for 0.75 hour
Job 4: denied
Job 5: denied as they needed etchings of the vendor logo that were never provided.
Job 6: approved for 0.2 hour
Job 7: approved for 0.3 hour
Job 18: approved for 0.5 hour
Alix Mongiat
processor • Jul 8, 2026, 1:17 PM
@Michelle A I do not have a WO that has jobs 4,9,12 and warr03 and therefore these were never entered.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 1:37 PM
@Alix M JOB 4 IS ON HERE. .
i'M NOT SURE HOW THESE OTHER JOBS AREN'T ON HERE. i AM ASSUMING i WILL NEED TO TRANSFER THEM OFF NOW AND SUBMIT FOR A NEW PA?
Alix Mongiat
processor • Jul 8, 2026, 2:01 PM
Sorry, I didn't mean to type job 4 as I stated above it was denied. Yes, we will need to enter a new PA for the other lines as this was re-entered on the expired PA and I cannot add lines to it since it is directly related to an expired PA. Thank you!
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 3:16 PM
Ok, I will transfer off the other items and make a new folder with the other items on here. at that point I think we could swp this one and move on the the other one.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 3:19 PM
@Alix M WE CAN SUBMIT YET AS #4 IS WHAT ANGIE REACHED OUT TO ME ABOUT FOR THE REPAIR DIRECTION. tHAT IS THE SLIDING DOOR THEY ARE QUESTIONING FOR IT NOT STAYING ON THE TRACK.
Alix Mongiat
processor • Jul 8, 2026, 3:29 PM
@Michelle A I also reached out to FR stating that Angie has not been getting back to you, so I will let you know what I hear on that.
Alix Mongiat
processor • Jul 15, 2026, 12:32 PM
@Michelle A @ANNA F @Dustin L I just forwarded you the email from Angie on how to repair Job 4. I am also adding to this folder.
ANNA FREEMAN
dealer_or_external • Jul 15, 2026, 12:56 PM
@Alix M @Michelle A @Dustin L I also uploaded this into our RO.
ANNA FREEMAN
dealer_or_external • Jul 17, 2026, 10:20 AM
@Alix M i WAS ABLE TO GET WITH THE TECH ON THE SHOWER HEAD ON LINE 5, IF HE IS ABLE TO LOCATE IT IS IT TO LATE TO SUBMIT THE PIC REQUESTED?
Alix Mongiat
processor • Jul 17, 2026, 10:40 AM
@ANNA F I can create a new PA for Job 5 if you get me the photos and reference the old PA they denied it on and see what they say. Just let me know when you upload the photos. Thanks!
Michelle Antinoja
dealer_or_external • Jul 17, 2026, 12:47 PM
@Alix M ADDED PHOTO OF THE SHOWERT HEAD.
Alix Mongiat
processor • Jul 17, 2026, 12:53 PM
I have submitted PA 2747111 for approval for Job 5.
Alix Mongiat
processor • Jul 24, 2026, 8:45 AM
@Matt F @Dustin L @ANNA F
Job 5 was approved for 0.1 hour
Alix Mongiat
processor • Jul 24, 2026, 8:47 AM
We still don't have approval for anything for Job 4, let me know how you plan to proceed with that.
Randall Boggs
dealer_or_external • Jul 29, 2026, 11:36 AM
Has there been any comments at all on Job 4? Do we need to contact the manufacturer to get a response?
Randall Boggs
dealer_or_external • Jul 29, 2026, 11:36 AM
@Alix M sorry forgot to tag you
Randall Boggs
dealer_or_external • Jul 29, 2026, 11:36 AM
@Alix M sorry forgot to tag you
Randall Boggs
dealer_or_external • Jul 29, 2026, 11:37 AM
@Alix M Has there been any comments at all on Job 4? Do we need to contact the manufacturer to get a response?
Alix Mongiat
processor • Jul 29, 2026, 11:59 AM
Randall Boggs this is for job 4
Alix Mongiat
processor • Jul 29, 2026, 11:59 AM
I just tagged you in the email with instructions on how to fix.
Alix Mongiat
processor • Jul 29, 2026, 12:40 PM
@Randall B I just tagged you in the email with instructions on how to fix.
Alix Mongiat
processor • Jul 29, 2026, 12:41 PM
They allowed 1 hour for this repair.
Alix Mongiat
processor • Jul 29, 2026, 12:42 PM
@Randall B this is for job 4
Alix Mongiat
processor • Aug 18, 2026, 11:00 AM
I have submitted Jobs 1, 2, 3, 6, 7 and 18 for payment as these jobs are listed as completed on this WO. This is on claim 2779947.
Alix Mongiat
processor • Aug 27, 2026, 1:49 PM
Claim 2779947 paid on check 3216368 for $495.98
Claim Files
Integrity Management Advisors Mail - Claim 2702339 - Labor Line 4 - how to fix.pdf
mail-artifact • Jul 15, 2026, 12:32 PM • 827,905 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12205C/Integrity Management Advisors Mail - Claim 2702339 - Labor Line 4 - how to fix.pdf
Integrity Management Advisors Mail - Claim 2702339 - Labor Line 4 - how to fix.pdf
mail-artifact • Jul 15, 2026, 12:32 PM • 827,905 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/12205C/Integrity Management Advisors Mail - Claim 2702339 - Labor Line 4 - how to fix.pdf
Integrity Management Advisors Mail - Fwd_ FW_ Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC - door.pdf
mail-artifact • Jun 8, 2026, 2:13 PM • 381,853 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/12205C/Integrity Management Advisors Mail - Fwd_ FW_ Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC - door.pdf
Integrity Management Advisors Mail - Fwd_ FW_ Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC - door.pdf
mail-artifact • Jun 8, 2026, 2:13 PM • 381,853 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/12205C/Integrity Management Advisors Mail - Fwd_ FW_ Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC - door.pdf
Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC.eml
eml • Jun 8, 2026, 9:45 AM • 821,487 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/12205C/Tech Assistance For 2501607 _ 4X4FFLN22S1908672 - GREENEWAY INC.eml
12205C.pdf
main-pdf • Nov 17, 2025, 9:52 AM • 85,522 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/12205C/12205C.pdf
12205C.pdf
main-pdf • Nov 17, 2025, 9:52 AM • 85,522 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/12205C/12205C.pdf
12205C.pdf
main-pdf • Nov 17, 2025, 9:52 AM • 85,522 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/12205C/12205C.pdf
12205C.pdf
main-pdf • Nov 17, 2025, 9:52 AM • 85,522 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/12205C/12205C.pdf