Claim Detail

processor • Jun 10, 2025, 12:08 PM

PA 2328540 has been submitted for approval @Kaitlyn R @Michelle A Warranty on this unit expired on 6/1/25.

dealer_or_external • Jun 10, 2025, 12:29 PM

@Alix M complaint was reported 5/19/25 Could not get out to unit before that.

processor • Jun 10, 2025, 12:39 PM

@Kaitlyn R @Michelle A @ANNA F From FR: Job 1- warranty GE form sent via email must be completed for vendor review too proceed

dealer_or_external • Jun 10, 2025, 1:01 PM

@Alix M LET ME KNOW WHEN YOU UPLOAD THE FORM AND I WILL GET IT FILLED OUT.

processor • Jun 10, 2025, 3:15 PM

@Kaitlyn R Uploading form now. Thank you!

dealer_or_external • Jun 10, 2025, 5:05 PM

@Alix M UPLOADED FILLED OUT GE SHEET.

processor • Jun 11, 2025, 7:48 AM

Added to claim and resubmitted for approval. Thank you!

processor • Jun 11, 2025, 11:38 AM

@Kaitlyn R @Michelle A @ANNA F Please provide the control part# it will be one of the following RARMC2A, RAREC1A, RAREC2A or RAREC3A. 

processor • Jun 11, 2025, 11:38 AM

@Kaitlyn R @Michelle A @ANNA F Job 1: Please provide the control part# it will be one of the following RARMC2A, RAREC1A, RAREC2A or RAREC3A. 

processor • Jun 19, 2025, 11:55 AM

Following up on this. Thank you.

dealer_or_external • Jun 19, 2025, 1:57 PM

@Alix M @Kaitlyn R @Michelle A PIC UPLOADED AND MOVED TO CORRECTED FOLDER IT IS A RARC3A2.

processor • Jun 19, 2025, 2:51 PM

Added. Thank you!

processor • Jun 20, 2025, 10:52 AM

Job 1: approved for 3 hours **READ NOTES** Case Number: 00241547 thread::Oywdeh0Yd3STcJocV-I4iwY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery Recreational Living approves R/R of GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) Control (RGREC3A) and Black Thermostat (RGRWT2B and 3 hours for labor. No charge replacement parts will be sent to the address provided on the diag form below Greenway RV REF 2328540 - PO 12064 8220 STATE HWY 13 S WISCONSIN RAPIDS, WI 54494 (715) 325-5170 This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed. **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INC Dealer: Date of Purchase: 6/10/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Eve Barnes Senior Warranty Coordinator Recreational Living RecreationalLiving-Warranty@geappliances.com 1-800-772-7262 A no charge warranty replacement order for GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) Control (RGREC3A) and Thermostat (RGRWT2B), has been placed and will ship to the address provided. Please allow 5-7 business for transit. **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INC Date of Purchase: 6/10/2024 Case #: 00241547 ERP Order#: 25.11380 Address: Greenway RV REF 2328540 - PO 12064 8220 STATE HWY 13 S WISCONSIN RAPIDS, WI 54494 (715) 325-5170 Thank you, Eve Barnes Senior Warranty Coordinator Job 2: approved for 0.5 hour as goodwill.

processor • Jun 20, 2025, 10:53 AM

@Kaitlyn R @Michelle A @ANNA F Job 1: approved for 3 hours **READ NOTES** Case Number: 00241547 thread::Oywdeh0Yd3STcJocV-I4iwY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery Recreational Living approves R/R of GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) Control (RGREC3A) and Black Thermostat (RGRWT2B and 3 hours for labor. No charge replacement parts will be sent to the address provided on the diag form below Greenway RV REF 2328540 - PO 12064 8220 STATE HWY 13 S WISCONSIN RAPIDS, WI 54494 (715) 325-5170 This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted. All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed. **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INC Dealer: Date of Purchase: 6/10/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Eve Barnes Senior Warranty Coordinator Recreational Living RecreationalLiving-Warranty@geappliances.com 1-800-772-7262 A no charge warranty replacement order for GE RVAC Deluxe Plus 15 -Black (GRCS15XAHB) Control (RGREC3A) and Thermostat (RGRWT2B), has been placed and will ship to the address provided. Please allow 5-7 business for transit. **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INC Date of Purchase: 6/10/2024 Case #: 00241547 ERP Order#: 25.11380 Address: Greenway RV REF 2328540 - PO 12064 8220 STATE HWY 13 S WISCONSIN RAPIDS, WI 54494 (715) 325-5170 Thank you, Eve Barnes Senior Warranty Coordinator Job 2: approved for 0.5 hour as goodwill.

processor • Jul 8, 2025, 3:19 PM

@Kaitlyn R @Michelle A This is already in approvals.

dealer_or_external • Jul 8, 2025, 3:41 PM

@Alix M DATE OF COMPLETION: 07/01/2025 PARTS USED: GRCS15XAHB COST: 0.00 QTY: 1 **PART WAS SENT NO CHARGE** @Bonnie K PLEASE UPLOAD THE INVOICE.

processor • Jul 8, 2025, 3:53 PM

This has been submitted for payment.

processor • Jul 9, 2025, 9:15 AM

@Kaitlyn R @Bonnie K @Michelle A From FR: **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. *Please make sure model and serial number matches* *Please take picture of the COMPLETE data tag*

dealer_or_external • Jul 9, 2025, 10:22 AM

@Alix M added photos of the ac tags being removed .

processor • Jul 9, 2025, 10:34 AM

Added photo to claim. Thank you.

processor • Jul 16, 2025, 12:36 PM

This paid on 7/9/25 on check 3000958 for $490