Claim explorer / evidence thread
Claim 11996B
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 83
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
83
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
27
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996B/Print Claim 922887.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
5 indexed side comments on this claim.
Latest visible thread signal
Sep 3, 2025, 1:38 PM • processor • This paid on 9/3/25 on check 618990 for $546
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 11
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Small tear or snag visible in brown upholstered wall panel.
Human interpretation • confidence 0.82
document-photo
Close-up shows a small tear or abrasion on gray upholstered seating near a seam.
Human interpretation • confidence 0.90
document-photo
Close-up of a textured interior panel with minor wear/scuffing at the upper edge.
Human interpretation • confidence 0.62
document-photo
No human-level description yet.
document-photo
Upholstered seat back shows a localized dark stain/scuff near the center.
Human interpretation • confidence 0.94
document-photo
Interior wall covering shows a small discolored stain near upper trim.
Human interpretation • confidence 0.78
document-photo
Close-up of a window lower edge with a loose or damaged seal/trim area.
Human interpretation • confidence 0.82
document-photo
Close-up of a screened window frame with a loose or damaged fastener/retainer.
Human interpretation • confidence 0.78
document-photo
Close-up of window screen and lower black frame with a loose or protruding fastener.
Human interpretation • confidence 0.78
document-photo
Close-up shows damaged black window-frame trim with chipped finish.
Human interpretation • confidence 0.86
document-photo
Close-up of gray cabinet trim/panel with a visible crack near the upper left edge.
Human interpretation • confidence 0.91
document-photo
Close-up of brown interior panel below textured wall covering; minor surface marks visible.
Human interpretation • confidence 0.58
document-photo
Close-up of brushed metal panel with small surface marks and seams.
Human interpretation • confidence 0.66
document-photo
Close-up of a dark vertical gap beside a gray textured panel; no clear defect visible.
Human interpretation • confidence 0.55
document-photo
Photo shows pull-out waste-bin drawer and slide hardware; no clear damage is visible.
Human interpretation • confidence 0.86
document-photo
Close-up shows a gray panel edge with small chips along its lower edge.
Human interpretation • confidence 0.82
document-photo
Gray wood-finish lower panel shows minor scuffs and small surface chips near its bottom edge.
Human interpretation • confidence 0.88
document-photo
Woodgrain-finish panel has small chips and uneven damage along its lower edge.
Human interpretation • confidence 0.78
document-photo
Wood-grain furniture panel shows a lifted/misaligned top edge trim with an exposed gap.
Human interpretation • confidence 0.82
document-photo
Lower edge of a gray cabinet/panel shows chipped or peeling finish near a small caster.
Human interpretation • confidence 0.68
document-photo
Close-up shows a small gouge/scuff in dark wood-look flooring beside carpet.
Human interpretation • confidence 0.91
document-photo
Interior wall panel with trim joints and a mounted clear plastic bracket.
Human interpretation • confidence 0.72
document-photo
Underside cabinet area with exposed retaining clips beside a black vented component.
Human interpretation • confidence 0.62
document-photo
Close-up of a black metal rail/trim with visible fasteners; no clear damage shown.
Human interpretation • confidence 0.78
Claim Lines
complaint
DAF-WARRANTY REPAIRS- 1- WALLS DIRTY 2- I PDI PRE-D GARBAGE DRAWER WON'T SHUT 3- STAIN ON COUCH 4- VALANCES HAVE PUTTY ON THEM
needs-review • confidence 0.06
complaint
DAF-WARRANTY REPAIRS- 1- WALLS DIRTY 2- I PDI PRE-D GARBAGE DRAWER WON'T SHUT 3- STAIN ON COUCH 4- VALANCES HAVE PUTTY ON THEM
needs-review • confidence 0.06
cause
Daf
needs-review • confidence 0.00
cause
Daf
needs-review • confidence 0.00
correction
On own warranty lines if issue WARR
needs-review • confidence 0.00
correction
On own warranty lines if issue WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 1 - THERE IS PUTTY AND W 1020 GRAND SILICONE ON MULTIPLE WALL PANELS THROUGHOUT THE UNIT
needs-review • confidence 0.09
complaint
WARRANTY REPAIR 1 - THERE IS PUTTY AND W 1020 GRAND SILICONE ON MULTIPLE WALL PANELS THROUGHOUT THE UNIT
needs-review • confidence 0.09
cause
Daf REQUEST .5
needs-review • confidence 0.00
cause
Daf REQUEST .5
needs-review • confidence 0.00
correction
Wiped away some putty cleaner will get it while cleaning on the rest WARR
needs-review • confidence 0.00
correction
Wiped away some putty cleaner will get it while cleaning on the rest WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 2 - GARBAGE DRAWER WILL W 1020 GRAND NOT CLOSE AFTER OPENING
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 2 - GARBAGE DRAWER WILL W 1020 GRAND NOT CLOSE AFTER OPENING
needs-review • confidence 0.05
cause
Improper install REQUEST .5
needs-review • confidence 0.00
cause
Improper install REQUEST .5
needs-review • confidence 0.00
correction
Pulled 2nd glide on drawer forward until it clicked into place it now operates as it should WARR
needs-review • confidence 0.05
correction
Pulled 2nd glide on drawer forward until it clicked into place it now operates as it should WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 3 - COUCH IN THE DINETTE W 1020 GRAND HAS A LARGE BLACK MARK GOING ACROSS ONE OF THE CHAIR ARMS
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 3 - COUCH IN THE DINETTE W 1020 GRAND HAS A LARGE BLACK MARK GOING ACROSS ONE OF THE CHAIR ARMS
needs-review • confidence 0.05
cause
Npf
needs-review • confidence 0.00
cause
Npf
needs-review • confidence 0.00
correction
Npf no mark visa le WARR
needs-review • confidence 0.00
correction
Npf no mark visa le WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 4 - MULTIPLE VALANCES W 1020 GRAND THROUGH OUT THE UNIT HAVE BIG GOBS OF PUTTY ON THEM
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 4 - MULTIPLE VALANCES W 1020 GRAND THROUGH OUT THE UNIT HAVE BIG GOBS OF PUTTY ON THEM
needs-review • confidence 0.05
cause
Putty smeared on a couple of valances REQUEST 1.0
needs-review • confidence 0.00
cause
Putty smeared on a couple of valances REQUEST 1.0
needs-review • confidence 0.00
correction
I used a cloth wiped away on a couple of Continued on page 2 PAGE 2 Work Order : 11996B
needs-review • confidence 0.00
correction
I used a cloth wiped away on a couple of Continued on page 2 PAGE 2 Work Order : 11996B
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 5 - THE BOTTOM OF THE W 1020 GRAND BED IS STARTING TO PEEL AWAY
needs-review • confidence 0.18
complaint
WARRANTY REPAIR 5 - THE BOTTOM OF THE W 1020 GRAND BED IS STARTING TO PEEL AWAY
needs-review • confidence 0.05
cause
Peeling REQUEST .5
needs-review • confidence 0.04
cause
Peeling REQUEST .5
needs-review • confidence 0.04
correction
Used marker to cover where the loose paper was WARR
needs-review • confidence 0.16
correction
Used marker to cover where the loose paper was WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 7 - BACKSPLASH HAS A LOT W 1020 GRAND OF LEFTOVER PLASTIC IN THE GAPS BETWEEN THE TILES
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 7 - BACKSPLASH HAS A LOT W 1020 GRAND OF LEFTOVER PLASTIC IN THE GAPS BETWEEN THE TILES
needs-review • confidence 0.05
cause
Left debri from install REQUEST .1
needs-review • confidence 0.05
cause
Left debri from install REQUEST .1
needs-review • confidence 0.05
correction
Easily wiped off with a rag WARR
needs-review • confidence 0.00
correction
Easily wiped off with a rag WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 8 - FASCIA BY THE FRIDGE W 1020 GRAND HAS A CRACK IN THE WOOD. THIS IS TO THE RIGHT OF THE FRIDGE
needs-review • confidence 0.18
complaint
WARRANTY REPAIR 8 - FASCIA BY THE FRIDGE W 1020 GRAND HAS A CRACK IN THE WOOD. THIS IS TO THE RIGHT OF THE FRIDGE
needs-review • confidence 0.05
cause
It's the woods finish REQUEST .5
needs-review • confidence 0.12
cause
It's the woods finish REQUEST .5
needs-review • confidence 0.12
correction
I put some putty over it to blend the wood better WARR
needs-review • confidence 0.05
correction
I put some putty over it to blend the wood better WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 9 - NOTICED WATER ON THE W 1020 GRAND FRAME OF THE WINDOW BY THE COUCH
needs-review • confidence 0.31
complaint
WARRANTY REPAIR 9 - NOTICED WATER ON THE W 1020 GRAND FRAME OF THE WINDOW BY THE COUCH
partial-match • confidence 0.40
cause
NPF
needs-review • confidence 0.00
cause
NPF
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 10 - THE BED DOES NOT W 1020 GRAND CLOSE ALL THE WAY IN THE MASTER BEDROOM
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 10 - THE BED DOES NOT W 1020 GRAND CLOSE ALL THE WAY IN THE MASTER BEDROOM
needs-review • confidence 0.05
cause
Too strong of pistons installed to hold bed up PLEASE ORDER 60 POUND STRUTS THE 80 pound are too strong and bed will not stay down Fully extended strut is 21" long Pic taken of strut currently on bed REQUEST .5
needs-review • confidence 0.10
cause
Too strong of pistons installed to hold bed up PLEASE ORDER 60 POUND STRUTS THE 80 pound are too strong and bed will not stay down Fully extended strut is 21" long Pic taken of strut currently on bed REQUEST .5
needs-review • confidence 0.10
correction
.......... WARR
needs-review • confidence 0.00
correction
.......... WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 11 - the slide trim at W 1020 GRAND base of bed is unfiished
needs-review • confidence 0.14
complaint
WARRANTY REPAIR 11 - the slide trim at W 1020 GRAND base of bed is unfiished
needs-review • confidence 0.14
cause
Unfinished from mfh REQUEST .5
needs-review • confidence 0.05
cause
Unfinished from mfh REQUEST .5
needs-review • confidence 0.05
correction
Used black paint pen to cover the unfinished areas of trim WARR
needs-review • confidence 0.21
correction
Used black paint pen to cover the unfinished areas of trim WARR
needs-review • confidence 0.21
complaint
WARRANTY REPAIR 12 - wall to left of W 1020 GRAND ench seat the finish is peeling up
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 12 - wall to left of W 1020 GRAND ench seat the finish is peeling up
needs-review • confidence 0.12
cause
Peeling wall ppanel REQUEST .5
needs-review • confidence 0.05
cause
Peeling wall ppanel REQUEST .5
needs-review • confidence 0.05
correction
I used some putty to cover the small area where the finish peeled off of the wall oard WARR
needs-review • confidence 0.16
correction
I used some putty to cover the small area where the finish peeled off of the wall oard WARR
needs-review • confidence 0.16
complaint
WARRANTY REPAIR 13 -storage beneath bed W 1020 GRAND the wood has very rough cut edges
needs-review • confidence 0.09
complaint
WARRANTY REPAIR 13 -storage beneath bed W 1020 GRAND the wood has very rough cut edges
needs-review • confidence 0.09
cause
Rough cut panel under bed REQUEST .5
needs-review • confidence 0.17
cause
Rough cut panel under bed REQUEST .5
needs-review • confidence 0.17
correction
All I could do is vacuum up the loose jagged edges no longer will someone get a sliver from it WARR
needs-review • confidence 0.16
correction
All I could do is vacuum up the loose jagged edges no longer will someone get a sliver from it WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 14 - staples coming from W 1020 GRAND bottom of island and protruding from ohc Continued on page 3 PAGE 3 Work Order : 11996B next to stove
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 14 - staples coming from W 1020 GRAND bottom of island and protruding from ohc Continued on page 3 PAGE 3 Work Order : 11996B next to stove
needs-review • confidence 0.05
cause
Improper install REQUEST .5
needs-review • confidence 0.00
cause
Improper install REQUEST .5
needs-review • confidence 0.00
correction
Removed staples coming from the bottom of island and hammered the one from bottom of the ohc
needs-review • confidence 0.05
correction
Removed staples coming from the bottom of island and hammered the one from bottom of the ohc
needs-review • confidence 0.05
Evidence Thread
Alix Mongiat
processor • May 13, 2025, 11:39 AM
PA 862574 has been submitted for approval.
Alix Mongiat
processor • May 13, 2025, 4:22 PM
@Kaitlyn R @Michelle A
Job 1: approved for 0.5 hour
Job 2: approved for 0.2 hour
Job 4: approved for 1 hour
Job 5: approved for 0.3 hour
Job 7: approved for 0.1 hour
Job 8: approved for 0.3 hour
Job 10: approved for 0.4 hour
Job 11: approved for 0.2 hour
Job 12: approved for 0.3 hour
Job 13: approved for 0.3 hour
Job 14: approved for 0.3 hour
Kaitlyn Reinwand
dealer_or_external • Aug 19, 2025, 10:56 AM
@Alix M DATE OF COMPLETION:
05/09/2025
PARTS USED: THERE ARE NO PARTS USED ON THIS WORK ORDER.
UPLOADED RO IS FINAL RO.
**WE WERE WAITING TO SEE IF THE CUSTOMER NOTICED ANY WATER ON THE WINDOW FRAME FROM LINE WARR09 TO FINALIZE THE WORK ORDER. CUSTOMER HAS NOT REPORTED ANY ISSUES.***
Alix Mongiat
processor • Aug 20, 2025, 11:32 AM
Claim 922887 has been submitted for payment.
Alix Mongiat
processor • Sep 3, 2025, 1:38 PM
This paid on 9/3/25 on check 618990 for $546
Claim Files
Print Claim 922887.pdf
pdf • Sep 3, 2025, 1:39 PM • 19,088 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996B/Print Claim 922887.pdf
CZAPPA.pdf
main-pdf • May 13, 2025, 11:13 AM • 79,186 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996B/CZAPPA.pdf