Claim Detail

processor • Mar 3, 2025, 7:06 AM

@Kaitlyn R @Morgan Z Warranty repair 10: I will need sublet information before entering this. Warranty Repair 12: When did this happen? When the customer had it? I need more information on this as if it was caused by the customer and not on the DAF- this would be customer pay, also need correction. And that will affect Warranty Repair 13 and Warranty Repair 15. Warranty repair 18: I need an actual cause. If this came from manufacturer this way, the WO need to state that. Please read through and make sure I have actual causes for all lines. Thanks.

dealer_or_external • Mar 3, 2025, 9:11 AM

warranty repair 12 was a manufacturer issue. When the unit was on its way to us from the manufacturer, the window blew out. This was in fact noted on the DAF as I was one of the 2 people who checked the unit in. This is a manufacturer fault. Warranty Repair 18 is from manufacturer. I can get that put into the work order. Warranty Repair 10 I am working on getting the estimate from the subket and should hopefully have an answer today

processor • Mar 3, 2025, 12:25 PM

Thank you. Once you upload the new WO and the estimate I can get this entered.

processor • Mar 11, 2025, 8:49 AM

Following up on this. Thank you.

dealer_or_external • Mar 11, 2025, 9:07 AM

calling again about estimate. will update when i know

dealer_or_external • Mar 12, 2025, 2:56 PM

sublet quoted us $420 for the front window replacement

dealer_or_external • Mar 12, 2025, 2:58 PM

also requesting 3 hours of labor to R&I the trim in the bedroom around the window

processor • Mar 12, 2025, 4:18 PM

@Morgan Z I need a copy of the quote/invoice from the sublet company to upload to the PA.

dealer_or_external • Mar 12, 2025, 4:24 PM

working on that with the sublet. I was just speaking with them and the estimate might be higher as this is a larger piece of glass they are replacing

processor • Mar 12, 2025, 4:35 PM

Sounds good. I have entered everything and just need the sublet invoice to submit for approval.

processor • Mar 12, 2025, 4:35 PM

PA 2227907 is in draft status until we get the sublet invoice and verify the amount.

dealer_or_external • Mar 12, 2025, 4:46 PM

I should have that either tomorrow or friday

dealer_or_external • Mar 13, 2025, 9:33 AM

i HAVE UPLOADED A PICTURE OF WHAT THE SUBLET GLASS COMPANY SENT ME. HOPEFULLY THIS IS ENOUGH.

processor • Mar 13, 2025, 10:07 AM

PA 2227907 has been submitted for approval.

processor • Mar 13, 2025, 12:22 PM

@Morgan Z @Kaitlyn R @michelle g Job 10: THIS LINE IS DENIED AS CRACKS AND CHIPS ARE DEEMED AS DAMAGE AND NOT DEFECT. Please let me know if you accept as I need to acknowledge this in order to get the rest approved.

dealer_or_external • Mar 13, 2025, 12:29 PM

we accept this

processor • Mar 13, 2025, 1:08 PM

Warranty Repair 5: approved 0.2 6- approved 0.2 7- approved 0.1 8- approved 0.1 9- noted 10- denied 12- approved 1 hours 13- approved 3 hours 14- approved 0.3 15- approved 1.6 hours 16- approved 0.1 17- approved 0.4 18- approved 0.2 18- approved 0.2

dealer_or_external • Apr 8, 2025, 2:52 PM

@Alix M WORK COMPLETED ON 4/7/25 PARTS USED WARR 12 82203948-WINDOW 36"X22" EXIT, FRAMED/V000585299 COST: 70.92 PRICE: 92.20 QTY: 1 146878-NOVAFLEX SEALANT TRANSLUCENT COST: 6.93 PRICE: 11.23 QTY: 1 FREIGHT COST: 65.00 QTY: 1 WARR 15 10-14874A-MOLDING EXTERIOR GUTTER/AWING 16 BLACK COST: 14.50 PRICE: 18.85 QTY: 1 WARR 17 82208268-CABINET DOOR, ASH, CS, 20 5/8" X 29", SHORTLINE-BEACHWOOD, MIRROR CURIO COST: 38.91 PRICE: 50.58 QTY: 1 82205461-MIRROR, 17 1/8" X 25 1/2", 1/8" PLAIN GLASS MIRROR W/SAFETY BACK COST: 15.10 PRICE: 19.63 QTY: 1 FREIGHT COST: 42.38 QTY: 1 FINAL RO UPLOADED @Bonnie K NEED INVOICES

dealer_or_external • Apr 9, 2025, 6:41 PM

@Alix M INVOICES UPLOADED. I COULD NOT FIND AN INVOICE FOR THE MOLDING

processor • Apr 10, 2025, 9:40 AM

@Morgan Z @Bonnie K What about the sublet for Warranty Repair 10? Was this done?

processor • Apr 10, 2025, 1:11 PM

@Morgan Z @Bonnie K @Kaitlyn R What about the sublet for Warranty Repair 10? Was this done?

processor • Apr 11, 2025, 8:51 AM

@Morgan Z @Bonnie K @Kaitlyn R Following up on the sublet line. I cannot submit this for payment without that information. I will need an invoice for it. If it wasn't done, please let me know so we can get the rest submitted. Thanks!

dealer_or_external • Apr 11, 2025, 8:55 AM

This was denied by warranty. The line is maked external on the final RO. Do not worry about the sublet.

processor • Apr 11, 2025, 8:58 AM

I'm sorry- I even commented that above and didn't realize on the claim in the system as I was adding parts. Thank goodness it's Friday.

dealer_or_external • Apr 11, 2025, 8:59 AM

I totally feel that.

processor • Apr 11, 2025, 8:59 AM

This has been submitted for payment.

processor • Apr 24, 2025, 10:12 AM

This paid on 4/16/25 on check 2953622 for $1,148.57