Claim Detail

Grease fire got out of control, burned through linoleum floor and into subfloor. Microwave is also compromised. Melted plastics on door panel and under control board. Highly recommend replacement of Microwave, along with exterior vent attached to microwave hood vent feature. Floor sheathing will need to be heavily sanded and patch compound applied in affected area requiring a large amount of time removing island, hyperextension of both opposing slides, pulling trim and any fixtures in contact with floor. Reassmebly of flooring, trims, slides and island. A very big job if done correctly. Recommend complete floor linoleum replacement. If we were to just patch the spot we would need a very large amount of the original linoleum, which we don't have and can't get. 55-65hrs. Reference part # 724190 for floor Microwave: Highpoint Model Continued on page 2 PAGE 2 Work Order : 11615 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** EC942K6BE stainless color. Exterior vent fixture is 11-3/4" x 5-1/4"

partial-match • confidence 0.46

Grease fire got out of control, burned through linoleum floor and into subfloor. Microwave is also compromised. Melted plastics on door panel and under control board. Highly recommend replacement of Microwave, along with exterior vent attached to microwave hood vent feature. Floor sheathing will need to be heavily sanded and patch compound applied in affected area requiring a large amount of time removing island, hyperextension of both opposing slides, pulling trim and any fixtures in contact with floor. Reassmebly of flooring, trims, slides and island. A very big job if done correctly. Recommend complete floor linoleum replacement. If we were to just patch the spot we would need a very large amount of the original linoleum, which we don't have and can't get. 55-65hrs. Reference part # 724190 for floor Microwave: Highpoint Model Continued on page 2 PAGE 2 Work Order : 11615 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** EC942K6BE stainless color. Exterior vent fixture is 11-3/4" x 5-1/4"

partial-match • confidence 0.41

frame issue. frame is bent looking for W 1025 KEYST possible recommendations on repair and some jack issue. - cmr put a level on the floor and there is an obvious bow in the floor between the frame rails. but floor is soild. CMR STATES THAT THE UNIT IS NOT AN ISSUE FRONT TO BACK BUT THERE IS ISSUE FOR THE SIDE TO SIDE CAUSING THE FLOOR TO BUCKLE IN THE MIDDLE. THERE IS CRACKING IN THE FRONT COMPARTMENT AS WELL BELIEVES it is from the frame flex. would like further pictures taken to add to the warranty claim.

partial-match • confidence 0.38

Frames on all larger RV's are chambered. Which means the frame is made with a bow in it. While performing Lippert's camber measurement procedure, no obvious signs of damaged frame were observed. According to the worksheet, the measurements and Lipperts tolerances, the frame of this RV is within the limits set by the manufacturer. 4 NOTING : UNIT IS BLOWN OUT WITH ANTIFREEZE IN TRAPS. E 10811 JOHNS CMR DOES NOT WANT ANYTHING FURTHER DONE WITH WINTERIZING THE UNIT. 5 COMPLAINT: ODS SIDE HAS PUNCTURE IN JWRAP. UNDER E 10811 JOHNS THE CONNECTIONS FOR WATER. AFTER TWO COMPARTMENT DOORS. QUOTE J WRAP FOR INSURANCE. WHILE J WRAP IS OFF CHECK OVER THE FLOOR UNDER UNIT FOR WHERE IT IS BOWING IN THE UNIT. CAUSE: J-wrap damaged Silver in color. Measures 31-1/4" tall x 184" long. One rounded bend. Has a small diamond texture

partial-match • confidence 0.52

dealer_or_external • Feb 3, 2025, 2:48 PM

@Alix M i HAVE UPLOADED THE INFORMATION WE CURRENTLY HAVE. cmr STATES THAT IS WANTS THIS ENTERED. WE ALSO WOULD LIKE TO SEE WHAT THEY WANT TO DO MOVING FORWARD OR IF THERE IS OTHER TEST. cONCERN IS THE BOW IBN THE FLOOR WHICH CMR IS THAT THE FLOOR IS BUCKLING IN THE MIDDLE.

dealer_or_external • Feb 3, 2025, 2:49 PM

@Alix M IT IS LINE 3, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.

dealer_or_external • Feb 3, 2025, 2:49 PM

@Alix M IT IS LINE 34, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.

processor • Feb 4, 2025, 8:33 AM

@Morgan Z @michelle g @Kaitlyn R Federal Law prohibits the retail sale of a unit with an "OPEN" recall. CAMPAIGN: 24-452

processor • Feb 4, 2025, 8:41 AM

PA03805076 was submitted with 0 labor hours.

dealer_or_external • Feb 4, 2025, 9:05 AM

We did not sell this unit to this customer. They are bringing it to us for service but we can look into this recall

dealer_or_external • Feb 4, 2025, 9:11 AM

Also what is the recall you are referring to? Is it the 24-452?

processor • Feb 4, 2025, 9:12 AM

Yes, that what they state the campaign number is. I just copy and pasted what the notification stated when I was entering the PA.

processor • Feb 5, 2025, 9:17 AM

@Morgan Z @michelle g @Kaitlyn R From Keystone: please attach picture of what is cracking?

dealer_or_external • Feb 5, 2025, 10:21 AM

@Alix M I will add the photos once I can get back out to the unit.

dealer_or_external • Feb 6, 2025, 9:58 AM

photos uploaded

processor • Feb 6, 2025, 10:31 AM

I was able to add one of the photos to the claim, but not the other. I have resubmitted for approval with a note that if they want the other one, I have it.

dealer_or_external • Feb 6, 2025, 10:47 AM

Sounds good. Thank you

processor • Feb 7, 2025, 12:10 PM

@Morgan Z @Kaitlyn R @Jesse K @michelle g please attach picture of complete front, back and both sides of unit

dealer_or_external • Feb 7, 2025, 12:16 PM

I WILL WORK ON GETTING THESE. THANK YOU

dealer_or_external • Feb 7, 2025, 1:50 PM

PHOTOS UPLOADED

processor • Feb 10, 2025, 10:42 AM

Photos have been sent to Keystone.

processor • Feb 12, 2025, 8:33 AM

@michelle g @Kaitlyn R @Morgan Z From Keystone: if the floor has a crown side to side then i would look at the outriggers in the slide area to see if they are broken

dealer_or_external • Feb 12, 2025, 10:43 AM

Okay. We are waiting to hear from insurance on this too as we have found out it might go to another dealership for the lino repair

dealer_or_external • Feb 14, 2025, 12:34 PM

WE WILL NOT BE GOING AHEAD WITH THE SIDEWALL REPAIR OR THE FRAME FLEX TEST AS WE ARE NOT A KEYSTONE DEALER

dealer_or_external • Feb 18, 2025, 9:58 AM

@Alix M WHERE WOULD YOU LIKE ME TO MOVE THIS AS WE ARE NOT GOING TO BE DOING THIS WARRANTY REPAIR

processor • Feb 18, 2025, 10:22 AM

Chris Balderrama Heidi Huntley I am not sure on this as it’s not a write off and that’s the only folder Greeneway has. Let us know regarding Morgan’s question. Thanks!

processor • Feb 18, 2025, 2:06 PM

I have moved this to the write off folder as the dealership has cancelled repairs. Thank you.

processor • Oct 20, 2026, 6:06 PM

TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11615. WHY UNPAID: the February 18, 2025 sidebar records dealership-cancelled repairs and even questions whether this was a write-off. It does not document a final Keystone denial. PA03805076 was submitted February 4 with zero labor. Keystone requested cracking photos and whole-unit views; those were supplied or resubmitted, although one crack photo could not be attached. Its February 12 request to inspect slide-area outriggers for the side-to-side floor crown has no completed response in this packet. The RO reports camber within limits, but that does not answer the separate outrigger question. Photos show wall cracking, floor gaps beneath a level and camber measurement setup; they do not establish a broken outrigger or its cause. WHAT COULD HAVE BEEN DONE DIFFERENTLY: complete that targeted diagnosis, document measurements and the applicable OEM limits, verify receipt of both crack photos, and obtain written authorization for diagnostic labor. Record who cancelled the work and why, plus the final manufacturer disposition. The grease-fire floor/microwave and punctured J-wrap estimates need separate insurer/customer authorization. MONEY: $105 is warranty-coded diagnosis; $317.56 customer-coded charges bring the RO to $422.56. The major floor and microwave replacements remain estimates with zero billed quantities, not completed repair losses. Per the owner this claim is unpaid and written off; the itemized ledger loss and recoverability remain unverified. The separate campaign 24-452 notice needs its own completion record and does not explain this cancellation. @Chris B @Heidi H @Tricia H