Claim explorer / evidence thread
Claim 11615
GRE 8220 • Alix • Write Off • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
58d elapsed • 0d remaining
Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Completed stage
58d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
58d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
29
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
15 docs / 16 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 57 PM.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Feb 18, 2025, 2:06 PM • processor • I have moved this to the write off folder as the dealership has cancelled repairs. Thank you.
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 12 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
No claim lines loaded
Evidence Thread
michelle gray
dealer_or_external • Feb 3, 2025, 2:48 PM
@Alix M i HAVE UPLOADED THE INFORMATION WE CURRENTLY HAVE. cmr STATES THAT IS WANTS THIS ENTERED. WE ALSO WOULD LIKE TO SEE WHAT THEY WANT TO DO MOVING FORWARD OR IF THERE IS OTHER TEST. cONCERN IS THE BOW IBN THE FLOOR WHICH CMR IS THAT THE FLOOR IS BUCKLING IN THE MIDDLE.
michelle gray
dealer_or_external • Feb 3, 2025, 2:49 PM
@Alix M IT IS LINE 3, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.
michelle gray
dealer_or_external • Feb 3, 2025, 2:49 PM
@Alix M IT IS LINE 34, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.
Alix Mongiat
processor • Feb 4, 2025, 8:33 AM
@Morgan Z @michelle g @Kaitlyn R Federal Law prohibits the retail sale of a unit with an "OPEN" recall. CAMPAIGN: 24-452
Alix Mongiat
processor • Feb 4, 2025, 8:41 AM
PA03805076 was submitted with 0 labor hours.
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 9:05 AM
We did not sell this unit to this customer. They are bringing it to us for service but we can look into this recall
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 9:11 AM
Also what is the recall you are referring to? Is it the 24-452?
Alix Mongiat
processor • Feb 4, 2025, 9:12 AM
Yes, that what they state the campaign number is. I just copy and pasted what the notification stated when I was entering the PA.
Alix Mongiat
processor • Feb 5, 2025, 9:17 AM
@Morgan Z @michelle g @Kaitlyn R From Keystone:
please attach picture of what is cracking?
michelle gray
dealer_or_external • Feb 5, 2025, 10:21 AM
@Alix M I will add the photos once I can get back out to the unit.
Morgan Zywicki
dealer_or_external • Feb 6, 2025, 9:58 AM
photos uploaded
Alix Mongiat
processor • Feb 6, 2025, 10:31 AM
I was able to add one of the photos to the claim, but not the other. I have resubmitted for approval with a note that if they want the other one, I have it.
Morgan Zywicki
dealer_or_external • Feb 6, 2025, 10:47 AM
Sounds good. Thank you
Alix Mongiat
processor • Feb 7, 2025, 12:10 PM
@Morgan Z @Kaitlyn R @Jesse K @michelle g
please attach picture of complete front, back and both sides of unit
Morgan Zywicki
dealer_or_external • Feb 7, 2025, 12:16 PM
I WILL WORK ON GETTING THESE. THANK YOU
Morgan Zywicki
dealer_or_external • Feb 7, 2025, 1:50 PM
PHOTOS UPLOADED
Alix Mongiat
processor • Feb 10, 2025, 10:42 AM
Photos have been sent to Keystone.
Alix Mongiat
processor • Feb 12, 2025, 8:33 AM
@michelle g @Kaitlyn R @Morgan Z From Keystone:
if the floor has a crown side to side then i would look at the outriggers in the slide area to see if they are broken
Morgan Zywicki
dealer_or_external • Feb 12, 2025, 10:43 AM
Okay. We are waiting to hear from insurance on this too as we have found out it might go to another dealership for the lino repair
Morgan Zywicki
dealer_or_external • Feb 14, 2025, 12:34 PM
WE WILL NOT BE GOING AHEAD WITH THE SIDEWALL REPAIR OR THE FRAME FLEX TEST AS WE ARE NOT A KEYSTONE DEALER
Morgan Zywicki
dealer_or_external • Feb 18, 2025, 9:58 AM
@Alix M WHERE WOULD YOU LIKE ME TO MOVE THIS AS WE ARE NOT GOING TO BE DOING THIS WARRANTY REPAIR
Alix Mongiat
processor • Feb 18, 2025, 10:22 AM
Chris Balderrama Heidi Huntley I am not sure on this as it’s not a write off and that’s the only folder Greeneway has. Let us know regarding Morgan’s question. Thanks!
Alix Mongiat
processor • Feb 18, 2025, 2:06 PM
I have moved this to the write off folder as the dealership has cancelled repairs. Thank you.
Claim Files
Photo Feb 07 2025, 12 46 57 PM.pdf
pdf • Feb 7, 2025, 3:33 PM • 1,108,441 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 57 PM.pdf
Photo Feb 07 2025, 12 47 07 PM.pdf
pdf • Feb 7, 2025, 3:33 PM • 1,211,401 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 47 07 PM.pdf
Photo Feb 07 2025, 12 46 48 PM.pdf
pdf • Feb 7, 2025, 3:33 PM • 1,210,852 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 48 PM.pdf
Photo Feb 07 2025, 12 46 03 PM.pdf
pdf • Feb 7, 2025, 3:32 PM • 1,564,318 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 03 PM.pdf
Photo Feb 07 2025, 12 46 28 PM.pdf
pdf • Feb 7, 2025, 3:32 PM • 2,330,222 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 28 PM.pdf
Photo Feb 07 2025, 12 46 14 PM.pdf
pdf • Feb 7, 2025, 3:32 PM • 1,895,472 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 07 2025, 12 46 14 PM.pdf
Photo Feb 06 2025, 8 50 23 AM.pdf
pdf • Feb 6, 2025, 10:29 AM • 1,663,996 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 06 2025, 8 50 23 AM.pdf
Photo Feb 06 2025, 8 50 17 AM.pdf
pdf • Feb 6, 2025, 10:29 AM • 1,119,686 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/Photo Feb 06 2025, 8 50 17 AM.pdf
WO_11615_JOB_3_2024.12.16_13.48.52.pdf
work-order-image • Feb 4, 2025, 8:39 AM • 256,640 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/WO_11615_JOB_3_2024.12.16_13.48.52.pdf
WO_11615_JOB_3_2024.12.16_13.48.33.pdf
work-order-image • Feb 4, 2025, 8:39 AM • 270,768 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/WO_11615_JOB_3_2024.12.16_13.48.33.pdf
WO_11615_JOB_1_2024.12.16_11.27.39.pdf
work-order-image • Feb 4, 2025, 8:39 AM • 367,522 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/WO_11615_JOB_1_2024.12.16_11.27.39.pdf
johnson - 7.pdf
pdf • Feb 4, 2025, 8:39 AM • 364,833 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/johnson - 7.pdf
johnson - 4.pdf
pdf • Feb 4, 2025, 8:39 AM • 197,275 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/johnson - 4.pdf
johnson - 3.pdf
pdf • Feb 4, 2025, 8:38 AM • 192,738 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/johnson - 3.pdf
JOHNSON.pdf
main-pdf • Feb 3, 2025, 2:41 PM • 80,518 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf