Claim explorer / evidence thread
Claim 11539
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Resolved
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58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
41
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Full evidence packet
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Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
12 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Print Claim 896824.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
67 indexed side comments on this claim.
Latest visible thread signal
Jun 2, 2025, 2:20 PM • processor • This paid on 05/28/25 on check 604621 for $1,088.56
Role mix
Dealer 0 • OEM 0 • Processor 37
Decision cues
Denial signals 0 • info / missing-doc asks 34 • approval signals 10
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Claim Lines
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Evidence Thread
Alix Mongiat
processor • Nov 5, 2024, 12:51 PM
@Kaitlyn R Please provide requested labor times for the lines that do not have it listed on the WO. (Warranty Repair 02, Warranty Repair 08, Warranty Repair 11)
Alix Mongiat
processor • Nov 5, 2024, 1:14 PM
PA 821173 is in draft status until I get requested labor times.
Alix Mongiat
processor • Nov 5, 2024, 1:15 PM
@Kaitlyn R @michelle g Please provide requested labor times for the lines that do not have it listed on the WO. (Warranty Repair 02, Warranty Repair 08, Warranty Repair 11)
michelle gray
dealer_or_external • Nov 5, 2024, 2:37 PM
@Alix M
WARR02 - 2HR
WARR08 - .5HR
WARR11 - 1.HR
Alix Mongiat
processor • Nov 5, 2024, 2:49 PM
PA 821173 has been submitted for approval.
Alix Mongiat
processor • Nov 6, 2024, 2:02 PM
@Kaitlyn R @michelle g @Jesse K
Warranty Repair 9: Has the slide been properly adjusted?
michelle gray
dealer_or_external • Nov 6, 2024, 3:23 PM
@Alix M wE HAVE ADJUSTED THE SLIDE, BUT THE ADJUSTMENT DID NOT HELP AND NEEDS FURTHER REPAIR. ASKING FOR gd TO TELL US HOW TO PROCEED AND WHAT TO TRY NEXT.
Alix Mongiat
processor • Nov 6, 2024, 3:57 PM
Added notes and resubmitted. Thanks.
Alix Mongiat
processor • Nov 6, 2024, 3:59 PM
@michelle g @Kaitlyn R When you provide the requested information, please move this to the PA's Information Corrected folder. Thank you. @Heidi H
Alix Mongiat
processor • Nov 8, 2024, 8:36 AM
@Kaitlyn R @Jesse K
Warranty Repair 2: Our engineer reviewed this one, from the photos provided he can’t see any issues. There’s no way to tell if the TV is mounted square, if the TV lift itself is crooked. If the TV is crooked they can loosen & adjust the TV plate. If it is the lift itself we do have a repair for that but we would need a little more information/better photos if we could please.
Warranty Repair 9: Has slide been properly adjusted?
Kaitlyn Reinwand
dealer_or_external • Nov 8, 2024, 9:31 AM
@Alix M I WILL HAVE THE TECHNICIAN GET BETTER PICTURES OR A VIDEO IF ABLE FOR WARR 02.
REGARDING WARR09- YES, WE MADE THE ADJUSTMENT THAT WE COULD AND IT DID NOT RECTIFY THE CONCERN.
Kaitlyn Reinwand
dealer_or_external • Nov 11, 2024, 9:58 AM
@Alix M IS THERE ANY UPDATE ON THE SLIDE OUT? CUSTOMER SPOKE TO GRAND DESIGN ABOUT THE UNIT ON FRIDAY AND GRAND DESIGN TOLD THEM THAT THEY STILL NEEDED INFORMATION FROM US REGARDING THE REPAIR.. HOWEVER, I DONT SEE ANYTHING IN THE CLAIM FOR THE REQUESTING MORE INFO AFTER WE TOLD THEM THAT WE MADE AND ADJUSTMENT AND IT DID NOT WORK. I AM WORKING ON THE PICTURES FOR THE TV..
Alix Mongiat
processor • Nov 11, 2024, 10:21 AM
I have sent the claim back asking for an update, I haven't received anything from them.
Kaitlyn Reinwand
dealer_or_external • Nov 11, 2024, 11:55 AM
@Alix M THANK YOU!
I HAVE THE UNIT PULLED INTO THE SHOP TO GET PICTURES OF THE TV... IS THERE SPECIFIC PICTURES THAT THEY ARE NEEDING?
Alix Mongiat
processor • Nov 11, 2024, 12:08 PM
@Kaitlyn R All they said was this
Warranty Repair 2: Our engineer reviewed this one, from the photos provided he can’t see any issues. There’s no way to tell if the TV is mounted square, if the TV lift itself is crooked. If the TV is crooked they can loosen & adjust the TV plate. If it is the lift itself we do have a repair for that but we would need a little more information/better photos if we could please.
*So anything that helps show the issue you are saying it has, if that's possible.
Kaitlyn Reinwand
dealer_or_external • Nov 11, 2024, 12:12 PM
@Alix M I WILL SEE WHAT I CAN DO.
Kaitlyn Reinwand
dealer_or_external • Nov 11, 2024, 12:29 PM
@Alix M UPLOADED A VIDEO OF LIFT MECHANISM AND GAP SHOWING UNLEVEL. ALSO ADDED PHOTOS OF LIFT MECHANISM WITH A FLAT EDGE LEVEL TO SHOW IT IS UNLEVEL.
Alix Mongiat
processor • Nov 11, 2024, 12:51 PM
Sent the photos to GD, the video is too large so I will try and send later if they ask for it.
Kaitlyn Reinwand
dealer_or_external • Nov 11, 2024, 12:53 PM
@Alix M WHEN I TRY TO MOVE THIS FOLDER IT IS SAYING THAT ITS TOO LARGE. JUST A HEADS UP!
Alix Mongiat
processor • Nov 12, 2024, 10:39 AM
@Kaitlyn R From GD:
Warranty Repair 9: please check the rollers under the slide. Also, looks as if the slide is adjusted down when the slide needs to be adjusted upward to avoid the rubbing on the floor.
Kaitlyn Reinwand
dealer_or_external • Nov 14, 2024, 5:02 PM
@Alix M per the technician, the adjustment was already completed. The rollers are not doing anything... The rollers are not contacting the floor causing the slide skis to dig into the lino in the inside bottom corners where the slide skis are.
Alix Mongiat
processor • Nov 14, 2024, 5:34 PM
Added notes and resubmitted for approval. Thank you.
Alix Mongiat
processor • Nov 19, 2024, 8:27 AM
@Kaitlyn R @Jesse K @Morgan Z Warranty Repair 9: Please have tech shim the slide rollers so they are touching the bottom of the slide floor to bare the weight and guide the box. When slide is adjusted it should only be adjusted a little at a time. Please have tech call in and ask to speak to Sight Call tech if he still needs help with the adjustments.
Alix Mongiat
processor • Nov 19, 2024, 8:28 AM
Still waiting on approval for Warranty repair 2.
Kaitlyn Reinwand
dealer_or_external • Nov 19, 2024, 8:57 AM
@Alix M unit is no longer here. Customer picked it up to put into storage. Unit will not be back until April when it is out of storage.
Alix Mongiat
processor • Nov 21, 2024, 8:48 AM
@Kaitlyn R @Morgan Z @Bonnie K
This has been approved- see notes
Warranty Repair 2: approved his is approved on RGA #11212024004 for .50 hours to add brackets to straighten the lift, they will need (1) TV209-117 brackets & (4) UO115-305 screws. To help hold the TV more square when fully extended we can send a few brackets they can install on the side of the extrusion to adjust that. It might still travel crooked but square up when it gets fully extended.
Warranty Repair 3: approved for 0.6 hour
Warranty Repair 4: approved for 0.3 hour
Warranty Repair 5: approved for 1 hour
Warranty Repair 6: approved for 0.2 hour
Warranty Repair 8: approved for 0.2 hour
Warranty Repair 9: approved for 2.5 hours
Warranty Repair 11: approved for 0.6 hour
Kaitlyn Reinwand
dealer_or_external • Nov 21, 2024, 9:40 AM
@Alix M CAN YOU FOLLOW UP WITH WHERE WE ARE TO GET THOSE PARTS FROM? I HAVE SEARCHED GRANDE DESIGN FOR THE PARTS AND CANNOT FIND THEM.
Alix Mongiat
processor • Nov 21, 2024, 10:06 AM
@Kaitlyn R I have sent GD an email, once I get a response I will let you know. Thank you!
Alix Mongiat
processor • Nov 21, 2024, 10:25 AM
@Kaitlyn R I have provided the dealership address and phone number and it sounds like GD will get that to the vendor and the vendor will send them directly to the dealership.
Morgan Zywicki
dealer_or_external • Apr 21, 2025, 9:26 AM
@Alix M FOR WARR09, THERE ARE NO ROLLERS ON THIS SLIDE. tHERE IS A PLASTIC WAREBAR ON THIS SLIDE. pLEASE ADVISE WHAT TO DO
Alix Mongiat
processor • Apr 21, 2025, 10:46 AM
@Morgan Z Notes from GD: Please have tech shim the slide rollers so they are touching the bottom of the slide floor to bare the weight and guide the box. When slide is adjusted it should only be adjusted a little at a time. Please have tech call in and ask to speak to Sight Call tech if he still needs help with the adjustments.
Morgan Zywicki
dealer_or_external • Apr 21, 2025, 11:23 AM
OKAY WELL THERE ARE NO ROLLERS SAYS MY TECH. GUESS I WILL HAVE HIM CALL
Alix Mongiat
processor • Apr 21, 2025, 11:28 AM
I can reach out to them, but just wanted to let you know GD’s instructions. I can go tell them there aren’t any rollers and let you know if they have any more questions or advice.
Morgan Zywicki
dealer_or_external • Apr 21, 2025, 11:29 AM
I SAW THE INSTRUCTS AND SO DID MY TECH. THATS WHAT I PUT THE COMMENT IN THERE TO ADVISE WHAT TO DO SINCE THERE ARE NO ROLLERS
Alix Mongiat
processor • Apr 21, 2025, 11:30 AM
I have reached out to them, I will let you know what they say when I hear back.
Alix Mongiat
processor • Apr 22, 2025, 8:55 AM
@Morgan Z @Kaitlyn R From GD:
This would need the vertical and horizontal adjustments on the slides were both completed ?
Morgan Zywicki
dealer_or_external • Apr 22, 2025, 9:03 AM
Yes, both of those adjustments were made
Morgan Zywicki
dealer_or_external • Apr 22, 2025, 9:03 AM
issue still persists
Alix Mongiat
processor • Apr 22, 2025, 9:23 AM
I have let GD know. I will keep you posted. Thank you!
Morgan Zywicki
dealer_or_external • Apr 22, 2025, 10:00 AM
Thank you
Morgan Zywicki
dealer_or_external • Apr 24, 2025, 2:26 PM
@Alix M Any updates?
Alix Mongiat
processor • Apr 24, 2025, 2:34 PM
Morgan Zywicki no, they haven’t responded to my last email. I will follow up.
Morgan Zywicki
dealer_or_external • Apr 24, 2025, 3:15 PM
Thank you
Alix Mongiat
processor • Apr 25, 2025, 8:53 AM
@Morgan Z From GD:
Please have your technician reach out to our Sight Call Team on guidance on how to repair – They will need to be at the unit so they can video conference in to see what the issues are
*Added email to folder.
Alix Mongiat
processor • Apr 25, 2025, 8:54 AM
Moving to PA info needed until I hear back from Greeneway on how they are instructed to proceed with the repair.
Morgan Zywicki
dealer_or_external • Apr 25, 2025, 9:35 AM
THANK YOU
Morgan Zywicki
dealer_or_external • Apr 25, 2025, 9:37 AM
DO WE HAVE A NUMBER FOR THIS SIGHT CALL TECH? i DIDN'T SEE ONE IN THE EMAIL. UNLESS I MISSED IT
Alix Mongiat
processor • Apr 25, 2025, 10:46 AM
I do not, I will ask. I will let you know.
Morgan Zywicki
dealer_or_external • Apr 25, 2025, 11:12 AM
Thank you
Alix Mongiat
processor • Apr 30, 2025, 10:03 AM
Sent another email to get the phone number for you.
Alix Mongiat
processor • Apr 30, 2025, 1:42 PM
@Morgan Z
1-855-879-4746 ask for the sight call team when calling
Kaitlyn Reinwand
dealer_or_external • May 6, 2025, 12:32 PM
@Alix M the srt team (mobile service grand design team) just stopped in and is going to come back on thursday to repair the slide out for the customer.
Alix Mongiat
processor • May 12, 2025, 1:20 PM
@Kaitlyn R @ANNA F Is this work done ? I need date(s) of work and part information if so. Thanks!
Bonnie Korte
dealer_or_external • May 13, 2025, 10:13 AM
@Alix M I MOVED THEM TO THE CORRECT FOLDER
Bonnie Korte
dealer_or_external • May 13, 2025, 10:13 AM
@Alix M DONE
Bonnie Korte
dealer_or_external • May 13, 2025, 10:14 AM
@Alix M MOVED TO CORRECT FOLDER
Alix Mongiat
processor • May 13, 2025, 12:08 PM
Following up on this. @Michelle A
Alix Mongiat
processor • May 13, 2025, 12:09 PM
I need the dates the work was done. Thanks.
Michelle Antinoja
dealer_or_external • May 13, 2025, 2:11 PM
@Alix M
WORK WAS DONE FROM 11/1/24 - 4/25.25. WORK HAS NOW BEEN COMPLETED.
Alix Mongiat
processor • May 13, 2025, 2:56 PM
Claim #896824 has been submitted for payment.
Alix Mongiat
processor • May 16, 2025, 9:34 AM
@Kaitlyn R @Michelle A @Bonnie K From GD: Do you want to claim a part for Warranty Repair 6?
Michelle Antinoja
dealer_or_external • May 16, 2025, 10:21 AM
@Alix M - yes just need to get which part was used from my techs/parts. i WILL SEND IT OVER ONCE THEY GET IT FOR ME. THANK YOU!
Alix Mongiat
processor • May 21, 2025, 9:49 AM
Following up on this. Thanks!
Bonnie Korte
dealer_or_external • May 24, 2025, 10:42 AM
@Alix M
UNDERCABINET LED LIGHT 4"DIA
159069
COST 14.14
PRICE 18.38
QTY 1
INVOICE UPLOADED
Bonnie Korte
dealer_or_external • May 24, 2025, 10:42 AM
@Alix M
UNDERCABINET LED LIGHT 4"DIA
159069
COST 14.14
PRICE 24.04
QTY 1
INVOICE UPLOADED
Alix Mongiat
processor • May 27, 2025, 11:00 AM
Added part and resubmitted. Thanks!
Alix Mongiat
processor • Jun 2, 2025, 2:20 PM
This paid on 05/28/25 on check 604621 for $1,088.56
Claim Files
Print Claim 896824.pdf
pdf • Jun 2, 2025, 2:20 PM • 23,411 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Print Claim 896824.pdf
5266785.pdf
main-pdf • May 24, 2025, 10:32 AM • 72,528 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/5266785.pdf
122590.pdf
main-pdf • May 12, 2025, 1:53 PM • 12,989 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/122590.pdf
1224371.pdf
main-pdf • May 12, 2025, 1:53 PM • 13,037 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/1224371.pdf
122437.pdf
main-pdf • May 12, 2025, 1:53 PM • 13,157 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/122437.pdf
11539F.pdf
main-pdf • May 12, 2025, 8:57 AM • 97,485 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/11539F.pdf
Integrity Management Advisors Mail - PA 821173 - 4-25-25.pdf
mail-artifact • Apr 25, 2025, 8:54 AM • 223,144 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Integrity Management Advisors Mail - PA 821173 - 4-25-25.pdf
Integrity Management Advisors Mail - PA 821173 - No Rollers GD question 4-22-25.pdf
mail-artifact • Apr 22, 2025, 8:56 AM • 198,835 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Integrity Management Advisors Mail - PA 821173 - No Rollers GD question 4-22-25.pdf
Integrity Management Advisors Mail - Pre-Auth #821173.pdf
mail-artifact • Nov 21, 2024, 8:48 AM • 301,612 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Integrity Management Advisors Mail - Pre-Auth #821173.pdf
Video Nov 11 2024, 11 16 03 AM.mp4
mp4 • Nov 11, 2024, 12:49 PM • 60,765,473 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Video Nov 11 2024, 11 16 03 AM.mp4
Video Nov 11 2024, 11 16 03 AM.mov
mov • Nov 11, 2024, 12:28 PM • 61,025,299 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/Video Nov 11 2024, 11 16 03 AM.mov
dohner.pdf
main-pdf • Nov 5, 2024, 12:24 PM • 89,363 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf