Claim explorer / evidence thread
Claim 11510
GRE 8220 • Alix • Paid • 11510
risk 0.90
deadline Overdue / escalation ready
images 40
matched 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$2,250.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
36
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Apr 27, 2026, 11:54 PM.
Indexed evidence
10 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=40; damage=0; unit=0; parts=0; doc=37; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2022 • VIN 5ZT2PUPB7N4016293
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/WO_11510_JOB_WARR10_2024.10.31_10.51.40.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Apr 27, 2026, 11:54 PM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Mar 28, 2025, 9:48 AM • processor • This paid on 3/17/25 on check 2937531
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 16 • approval signals 9
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - CAULKING ON TOP OF W 1021 FORES SHOWER INSERT, IT IS NOT SEALED. WHERE THE PLASTIC PANEL METS THE PANELING THERE IS A GAP INSTEAD OF BEING SEALED TO THE WALL.
matched • confidence 0.81
cause
Shower surround not seal around the top.
partial-match • confidence 0.71
correction
Recaulked shower surround. REQUESTING .50 HOURS FOR LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 2 - SLIDE OUT HAS SEALS W 1021 FORES THAT ARE NOT PROPERLY SEALING.INTERIOR OF THE UNIT. ONCE LOOKED AT WITH CMR IT IS THE TRIM BETWEEN THE CEILING AND THE WALL PANEL. MAIN SLIDE DINNETTE REFER SLIDE
matched • confidence 0.81
cause
Not properly sealing because slide out is out of square.
partial-match • confidence 0.63
correction
Will be fixed with the repair on WO 10827 WARR Repair 20
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 3 - delamination going W 1021 FORES on.THE WALL IN THE BATHROOM HAS A SPOT THAT IS PULLING AWAY FROM THE STRUCTURE. ALSO A SPOT IN THE MAIN BEDROOM RIGHT INSIDE THE DOOR TO THE LEFT. will be taped on the unit..
matched • confidence 0.81
cause
Paneling seams are seperating from wall studs.
partial-match • confidence 0.71
correction
Renailed paneling REQUESTING .50 HOURS OF LABOR
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 4 - OVEN DOOR SEAL IS W 1021 FORES NOT ATTACHED. SEALS ON THE SIDE OF THE STOVE ARE TAPED DOWN BECAUSE THEY ARE NOT ATTACHED PROPERLY.
matched • confidence 0.81
cause
Check oven door seal. Maybe coming off.
matched • confidence 0.81
correction
REQUESTING 1 HOUR OF LABOR TO R&R SEAL
matched • confidence 0.81
complaint
WARRANTY REPAIR 5 - 2 OF THREE USB W 1021 FORES OUTLETS WE FIXED ARE STILL NOT WORKING.
partial-match • confidence 0.71
cause
Customer states that the USB charging ports don't work.
partial-match • confidence 0.63
correction
Tested charging ports and they all work. Suggest they use different cords.
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 6 - DOOR FOR BEDROOM W 1021 FORES HINGE IS BROKEN AND CAME OFF TRACK.
matched • confidence 0.91
cause
Check bedroom sliding pocket door for operation. Customer states it came off track and the lower guide fell apart. The track got damaged and one set of rollers is damaged. Track is 8' long,white.
matched • confidence 0.81
correction
REQUESTING 1 HOUR OF LABOR TO R&R DOOR TRACK AND ROLLER WS COMPLAINT: WINTERIZE WATER SYSTEM & TRAPS -SELF E 17385 WILLI CONTAINED - TOWABLE
matched • confidence 0.91
cause
Winterize unit.
partial-match • confidence 0.63
correction
Unit winterize.
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 7 - PORCH LIGHT/SPEAKER W 1021 FORES IN THE REAR LIGHTS UP AND WORKS, BUT THE LIGHT UP FRONT DOES NOT WORK.
partial-match • confidence 0.63
cause
Test lights on outdoor speakers. The rear speaker porch light is on a separate switch than the front light comes on with awning.
partial-match • confidence 0.71
correction
Npf.
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 8 - TRIM ON THE DINNETTE W 1021 FORES SEATING ARE PULLING UP. THE BLACK PIECES, AND THEY ARE TAPED DOWN
matched • confidence 0.81
cause
Trim on dinette ends is pealing up. Customer has taped them down with duck tape. Tried taking tape off but it peaces the finish off. Will have to replace styles or put wide seam tape on. 3" wide. 8' in length.
matched • confidence 0.81
correction
REQUESTING 6 HOURS OF LABOR FOR R&R STYLES
partial-match • confidence 0.71
complaint
WARRANTY REPAIR 9 - foot panel on the W 1021 FORES dinnette seating closest to the bathroom is loose and needs to be reattached
partial-match • confidence 0.63
cause
Panel under dinette seat came loose.
partial-match • confidence 0.71
correction
Reattached panel under dinette seat. REQUESTING .10 FOR LABOR
partial-match • confidence 0.71
correction
Reattached panel under dinette seat. REQUESTING .10 FOR LABOR
unreviewed • confidence 0.00
correction
Reattached panel under dinette seat. REQUESTING .10 FOR LABOR
unreviewed • confidence 0.00
correction
Reattached panel under dinette seat. REQUESTING .10 FOR LABOR
unreviewed • confidence 0.00
correction
Reattached panel under dinette seat. REQUESTING .10 FOR LABOR
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 10 - BOTTOM BUNK/PULL W 1021 FORES OUT BED IN THE BUNK HOUSE IS BENT IN THE MIDDLE CAUSING A GAP. BED HAS ONLY BEEN USED FEW TIMES.
matched • confidence 0.81
cause
Lower jack knife bed in ods rear slide is bent. Needs to be replaced. Pics uploaded.
matched • confidence 0.81
correction
REQUESTING 1 HOUR OF LABOR TO R&R SOFA
matched • confidence 0.81
Evidence Thread
Alix Mongiat
processor • Jan 15, 2025, 1:03 PM
@Morgan Z confirming the cause of the sofa being bent was from the bed collapsing on WO 10827.
Alix Mongiat
processor • Jan 15, 2025, 1:20 PM
PA 2172933 has been submitted for approval.
Alix Mongiat
processor • Jan 15, 2025, 4:00 PM
@Morgan Z @Kaitlyn R @Jesse K
Warranty Repair 4: attach a photo showing the defect
Warranty Repair 10: attach a photo of the data tag for vendor review to proceed (I added everything you have in the folder already- they are asking for more)
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:42 AM
the sofa could have been bent or weakened during the collapse and then it was then used after the top bunk collapsed
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 9:47 AM
the technician and I were talking about WARR04 and he stated that there was no visible sign of defect
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 10:01 AM
I am unsure what other data tags we would get a picture of as I went out to the unit and only saw the ones that we already submitted
Alix Mongiat
processor • Jan 16, 2025, 10:26 AM
@Morgan Z So are we removing Warranty Repair 4? Otherwise, they will still need photos and then we can provide an explanation of how you found the seal was not working.
Morgan Zywicki
dealer_or_external • Jan 16, 2025, 10:27 AM
WE WILL BE TAKING IT OFF
Alix Mongiat
processor • Jan 16, 2025, 10:32 AM
Thank you!
Alix Mongiat
processor • Jan 16, 2025, 10:32 AM
I have removed that line and resubmitted for approval. Thank you.
Alix Mongiat
processor • Jan 22, 2025, 11:03 AM
Is someone at the dealership logged in to FR and on this claim? They are trying to update but said someone else is in it. Thanks.
Alix Mongiat
processor • Jan 22, 2025, 4:43 PM
warranty repair 1: approved for 0.3 hour
warranty repair 3: approved for 0.3 hour
warranty repair 6: approved for 0.4 hour
warranty repair 8: approved for 0.75 hour flat rate /customer goodwill to r/r trim and over lay stile only
warranty repair 9: approved for 0.1 hour
warranty repair 10: approved for 1 hour Lippert will authorize the replacement of the COMPLETE JACKNIFE and 1.00 labor. The part number authorized is: 20201024593 - JACKNIFE 68" W/ FOLD-DOWN (FRENCH SEAMS) 2021 FR PUMA CASE: 5573639
Morgan Zywicki
dealer_or_external • Jan 24, 2025, 10:57 AM
@Alix M FOR WARRANTY REPAIR 8, WHEN YOU SAY OVER LAY STILES DO YOU MEAN WITH SEAM TAPE?
Alix Mongiat
processor • Jan 24, 2025, 11:02 AM
I will send FR an email as that was the only instructions they gave.
Morgan Zywicki
dealer_or_external • Jan 24, 2025, 11:02 AM
SOUNDS GOOD. THE TECH AND I WERE JUST WONDERING WHAT THEY MEANT
Alix Mongiat
processor • Jan 24, 2025, 12:22 PM
@Morgan Z From FR:
This will be over layed with color matching seam tape
Morgan Zywicki
dealer_or_external • Feb 3, 2025, 3:59 PM
@Alix M the part number for the jackknife sofa is not coming up under the vin for this unit. this is the part number and description we find under that vin
F100209186
SOFA, 62" JACKKNIFE, WALL MOUNT, SLATE DECOR, LINCOLN SLATE, T270 SILVER 2021
Alix Mongiat
processor • Feb 4, 2025, 8:51 AM
I have sent GD an email, I will let you know what they say.
Alix Mongiat
processor • Feb 4, 2025, 9:07 AM
Email added to folder.
Alix Mongiat
processor • Feb 4, 2025, 9:07 AM
@Morgan Z
From GD:
Lippert stated that the sofa authorized is 20201024593 – our part number for this is F100209099, SOFA, 68" JACKNIFE, CAFE LATTE DECOR, WYATT STEERHIDE 2021 – this is the part number you need to order, it’s the correct décor for this unit. Thank you.
Alix Mongiat
processor • Feb 4, 2025, 9:08 AM
@Morgan Z
From FR:
Lippert stated that the sofa authorized is 20201024593 – our part number for this is F100209099, SOFA, 68" JACKNIFE, CAFE LATTE DECOR, WYATT STEERHIDE 2021 – this is the part number you need to order, it’s the correct décor for this unit. Thank you.
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 9:31 AM
Okay thank you
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 9:59 AM
We are having issues pulling up this part in the forest river site
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 10:14 AM
This is also not listed on the lippert site
Alix Mongiat
processor • Feb 4, 2025, 10:47 AM
I have emailed FR again. I will let you know what they say. You may just need to call their parts department to get this ordered. Thanks.
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 10:48 AM
Okay thank you. We just wanted to be sure we were doing everything correctly
Alix Mongiat
processor • Feb 4, 2025, 10:50 AM
Morgan Zywicki from FR Please enter your order as a user part and put the part number I gave you into the description. Once the order comes to me, I can fix it. Thank you
Morgan Zywicki
dealer_or_external • Feb 4, 2025, 10:50 AM
Sounds good. Thank you
Morgan Zywicki
dealer_or_external • Mar 14, 2025, 4:38 PM
@Alix M WORK COMPLETED ON 3/1/25
PARTS USED
WARR06
82203497-POCKET DOOR ROLLER W/TRIGGER
COST: 2.00
PRICE: 2.60
QTY: 1
8220612A-POCKET DOOR GUIDE, BROWN
COST: 0.76
PRICE: 0.99
QTY: 1
82202697-TRACK 96" WHITE STEEL POCKET DOOR
COST: 10.80
PRICE: 14.04
QTY: 1
82203274-HINGE, CABINET DOOR BLACK
COST: 0.30
PRICE: 0.39
QTY: 1
FREIGHT
COST: 18.31
QTY: 1
FREIGHT
COST: 118.69
QTY: 1
WARR08
82208352-SEAM TAPE, 6" X 150' CHILLOUT DRIFT
COST: 0.66
PRICE: 0.86
QTY: 3
WARR10
82209099-JACKKNIFE BED 68'
COST: 377.70
PRICE: 491.01
QTY: 1
FREIGHT
COST: 107.52
QTY: 1
FINAL RO UPLOADED
Alix Mongiat
processor • Mar 14, 2025, 6:46 PM
@Bonnie K Please upload invoices. Thank you!
Bonnie Korte
dealer_or_external • Mar 15, 2025, 4:28 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Mar 17, 2025, 9:51 AM
This has been submitted for payment.
Alix Mongiat
processor • Mar 28, 2025, 9:48 AM
This paid on 3/17/25 on check 2937531
Claim Files
Claim Sheet.pdf
pdf • Mar 28, 2025, 9:49 AM • 35,105 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/Claim Sheet.pdf
14029129.pdf
main-pdf • Mar 15, 2025, 4:28 PM • 175,594 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/14029129.pdf
14047701.pdf
main-pdf • Mar 15, 2025, 4:27 PM • 175,607 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/14047701.pdf
13880706.pdf
main-pdf • Mar 15, 2025, 4:26 PM • 174,623 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/13880706.pdf
1381201.pdf
main-pdf • Mar 15, 2025, 4:26 PM • 12,510 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/1381201.pdf
14027134.pdf
main-pdf • Mar 15, 2025, 4:24 PM • 175,386 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/14027134.pdf
11510 FINAL.pdf
pdf • Mar 14, 2025, 4:38 PM • 83,351 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510 FINAL.pdf
Integrity Management Advisors Mail - Fwd_ 2172933 _ 5ZT2PUPB7N4016293 - GREENEWAY INC [ thread__cK6qa5p6fEOQPNrChZKItR8__ ].pdf
mail-artifact • Feb 4, 2025, 9:08 AM • 184,065 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/Integrity Management Advisors Mail - Fwd_ 2172933 _ 5ZT2PUPB7N4016293 - GREENEWAY INC [ thread__cK6qa5p6fEOQPNrChZKItR8__ ].pdf
Integrity Management Advisors Mail - Claim 2172933.pdf
mail-artifact • Jan 24, 2025, 12:22 PM • 167,469 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/Integrity Management Advisors Mail - Claim 2172933.pdf
11510.pdf
main-pdf • Jan 15, 2025, 12:29 PM • 81,186 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf