Claim Detail

processor • Jan 2, 2025, 2:43 PM

PA 832549 was submitted for approval.

processor • Jan 6, 2025, 7:30 AM

This is pending GD management review.

processor • Jan 8, 2025, 8:16 AM

Sent GD an email requesting an update.

processor • Jan 9, 2025, 9:15 AM

@Kaitlyn R @michelle g @Morgan Z This was approved for 42 hours (requested 56)

dealer_or_external • Jan 9, 2025, 11:48 AM

Looking into our service management guide I had found that in the roof key fast formulas there is a rubber roofs, replacement complete and that quotes 1.50 hours per foot. The unit is 37 ft in length and when multiplying that by the 1.50 we end up with 55.5 for hours it would take to do a complete R&R of this roof. The 42 hours would not be enough. We will need the 56 hours

processor • Jan 9, 2025, 12:05 PM

I have emailed GD with this information. I will keep you updated. Moving back to PA's pending for now.

dealer_or_external • Jan 9, 2025, 12:06 PM

Thank you!

dealer_or_external • Jan 9, 2025, 1:02 PM

There is also roof decking that we need to replace. I forgot to mention that in the last comment

dealer_or_external • Jan 9, 2025, 1:11 PM

its 2 hours of labor for the roof decking and we need to install 1 sheet. sorry for not adding this before

processor • Jan 9, 2025, 2:05 PM

Added comments to email. Thank you.

dealer_or_external • Jan 9, 2025, 2:15 PM

Thank you and sorry for that confusion

processor • Jan 10, 2025, 10:20 AM

@Morgan Z From GD: For this unit is  for roof membrane—38 ft. x 1 hr. per ft. And you added in the pre auth. 2 decking boards which I give you 2 hrs. each total 4 hrs. which comes to 42 hrs. which management approved.

processor • Jan 10, 2025, 10:21 AM

Moving back to PA's approved.

dealer_or_external • Jan 10, 2025, 11:36 AM

Is this just for the rubber membrane or does this also include the R&I for the solar panel, ac unit, and the mushroom vents on top of the roof? The estimate that I had given includes the R&I of all the vents, ac, and solar panel along with the roof membrane. Could you please verify that this is correct with GD as well?

processor • Jan 10, 2025, 11:41 AM

@Morgan Z The R&I for the solar panel, ac unit, and mushroom vents were not on the work order that I can see so that wasn't put in the PA. I will email them this information and see if they will give extra time for that. Thank you.

dealer_or_external • Jan 10, 2025, 11:53 AM

Sounds good. Thank you

processor • Jan 15, 2025, 8:28 AM

@Morgan Z From GD: Yes, that includes all the R&I of the roof attachments. Email added to folder, moving to PA approved.

dealer_or_external • Jan 15, 2025, 8:56 AM

I have included the labor code from the service management guide that we have and it would state that we would need 56 hours for the roof repair itself and then with two sheets of decking being at 2 hours per sheet it would put us at 60 hours for the whole roof R&R

processor • Jan 15, 2025, 10:43 AM

@Morgan Z I don't see what flat rate codes you are talking about. Please advise.

dealer_or_external • Jan 15, 2025, 10:47 AM

I UPLOADED A NEW PHOTO WHERE THE RATE IS CIRCLED

dealer_or_external • Jan 15, 2025, 10:47 AM

THE ORIGINAL PHOTOS DID NOT UPLOAD

processor • Jan 15, 2025, 10:57 AM

Sent GD an email with this information. I will keep you posted once I hear back.

dealer_or_external • Jan 15, 2025, 10:59 AM

THANK YOU

dealer_or_external • Jan 17, 2025, 9:16 AM

@Alix M any update on this

processor • Jan 17, 2025, 9:30 AM

No, I sent a follow up email again earlier this morning. I will update as soon as I hear back from them. Thanks.

dealer_or_external • Jan 17, 2025, 9:53 AM

Thanks

processor • Jan 17, 2025, 11:21 AM

From GD: Our GD labor rate is 1 hr. per ft. which include the membrane and the luan

processor • Jan 17, 2025, 11:21 AM

Moving back to PA’s approved.

dealer_or_external • Jan 17, 2025, 11:23 AM

OKAY

dealer_or_external • Feb 20, 2025, 3:05 PM

WORK COMPLETED ON 2/19/25 REQUESTING AN ADDITIONAL 4 HOURS ON THIS AS 2 MORE SHEETS OF DECKING NEEDED TO BE USED IN THIS REPAIR PARTS USED 677917012251-EPDM PLUS 96 X 40 WHITE COST:834.07 PRICE:1,076.26 QTY:1 756815008754-MUSHROOM STYLE PLUMBING VENT / WHT COST:7.60 PRICE: 17.00 QTY:2 82201118-BUTYL TAPE 1/8"X1"X30' BLACK COST: 6.53 PRICE: 14.82 QTY: 4 822070447-TRIM NON-INSERT 108" BLACK LG J MOLD COST: 13.65 PRICE: 17.75 QTY:1 146878-NOVAFLEX SEALANT TRANSLUCENT COST: 6.93 PRICE: 8.98 QTY: 1 677917000661-10.3oz LAP SEALANT WHITE COST: 6.86 PRICE: 9.05 QTY: 13 51704751-MAXXFAN, OEM MODEL ELECT( COST: 319.15 PRICE: 414.90 822020945-SOLAR ROOF TOP ELECTRICAL BOX GEN2 MC4 BLK FSEB30JWO2-BL COST: 25.83 PRICE: 33.58 QTY: 1

dealer_or_external • Feb 20, 2025, 3:12 PM

INSULATION COST: 10.00 PRICE: 20.00 QTY:1 HOME DEPOT OSB COST: 16.54 PRICE: 20.00 QTY:4 FREIGHT FOR NON-INSERT TRIM COST:15.15 PRICE:15.15 QTY:1

dealer_or_external • Feb 20, 2025, 3:13 PM

I AM ADDING A COPY OF THE TECHS NOTES FROM THE R&R OF THE ROOF

dealer_or_external • Feb 20, 2025, 3:13 PM

1001 CUSTOMER REQUESTED. The manufacturer couldn't hit the pre-drilled holes in two pancake vents and one solar plug-in, and it caused all three to crack and let moisture in damaging four pieces of decking. The manufacturer also missed the pre-drilled holes on the rear power vent, causing it to crack. Their are a few small holes in the sealant that I cleaned and sealed. The previous year that I did a roof inspection, i noticed and noted an area by the a/c that didn't look right, but it isn't soft. This year their is a 32x48 section that is soft. There are no punctures in the fabric, and the only thing mounted in the roof in that area is a pancake vent, and all the sealant looks good around it. The only thing i can see that could possibly let water in is the back side of the vent has a cut out and water/snow could have got in there over the winter and somehow got underneath the alpha sealant causing the wood to rot. Two other areas are starting to do the same thing as what happened by the rear a/c. Im willing to bet by spring both sections will be soft as well. I'm recommending a complete roof replacement with two sheets of decking. I went inside and disconnected the a/cs. I cut the sealant around all the roof fixtures, and i can see that two pancake vents, one solar plug-in, and one power vent are cracked because the manufacturer couldn't hit the existing holes I removed all the screws and removed everything on the roof. I removed the front, rear, and side screw tracks, cut the membrane into strips, and peeled the membrane off. I removed the screws that I could in the damaged decking and used a pry bar to take the four pieces of decking off. I pulled all the remaining screws that will get in the way of the new decking, peeled the thermal barrier back, removed any damaged insulation, and let the roof dry out. While the roof was drying out, i used the old decking as templates and cut out the new decking. I put new insulation in the roof, stapled the thermal barrier back in place, and put the new sheets of decking in place. I screwed the decking down and went around the edges and seams with fiba-tape. I grabbed Jo and Cody, and we rolled out the new fabric. I cleaned the sealant and putty off of all the roof fixtures and screw tracks and re puttied everything. The new vent has a different color lid so i swapped the lids. I put all the screw tracks back on, and the roof membrane won't tuck under the front cap very far, so I added a secondary screw track. I taped off the side tracks and sealed along the top edge with non leveling dicor and used silicone along the bottom edges. I put everything back on the roof and sealed around everything with dicor.

dealer_or_external • Feb 20, 2025, 3:15 PM

PHOTOS HAVE ALSO BEEN UPLOADED FOR THE CRACKED MUSHROOM VENTS, SOLAR MOUNT, AND FAN COVER. THE TECH NOTES HAVE BEEN ADDED IN SO WHEN REQUESTING THE ADDITIONAL 4 HOURS YOU HAVE SOMETHING ELSE TO SEND IN HELPING TO JUSTIFY THE ADDITIONAL HOURS

dealer_or_external • Feb 20, 2025, 3:16 PM

@Alix M

processor • Feb 20, 2025, 3:34 PM

I have sent an email to GD requesting the additional 4 hours. I am moving this to ready to submit.

dealer_or_external • Feb 20, 2025, 3:48 PM

OKAY I WASN'T SURE IF I HAD TO MOVE IT THERE OR IF YOU WOULD HAVE TO MOVE IT TO PENDING APPROVAL WITH REQUESTING MORE TIME

processor • Feb 21, 2025, 1:29 PM

@Morgan Z This was approved for an additional 2 hours.

processor • Feb 21, 2025, 1:30 PM

Let me know if you are okay with that and I will submit for payment.

processor • Feb 21, 2025, 4:16 PM

@Bonnie K @Morgan Z Please upload invoices as well. Thank you!

dealer_or_external • Feb 21, 2025, 5:14 PM

@Alix M INVOICES HAVE BEEN UPLOADED

processor • Feb 21, 2025, 6:02 PM

@Bonnie K @Morgan Z Thank you! Are you okay with them only approving an additional 2 hours rather than the 4 you requested? I will submit once I get approval from you.

processor • Feb 21, 2025, 6:26 PM

Claim 875870 is in draft status until I get the go ahead from Greeneway regarding the 2 additional hours approved.

dealer_or_external • Feb 24, 2025, 9:44 AM

@Alix M IF THAT IS ALL THEY WILL GIVE US THEN GO AHEAD WITH THE ADDITIONAL 2 HOURS

processor • Feb 25, 2025, 8:12 AM

Claim 875870 has been submitted for payment.

processor • Mar 4, 2025, 9:49 AM

@Morgan Z @Bonnie K From GD: ***pending for home depot receipt - i do not find it attached -

dealer_or_external • Mar 4, 2025, 9:55 AM

@Alix M THE RECEIPT HAS BEEN UPLOADED

processor • Mar 4, 2025, 1:28 PM

Uploaded receipt to claim. @Morgan Z @Bonnie K Don't forget to move these to folder 7.3 "Claims Corrected" once you provide the requested information. Thank you!

processor • Mar 13, 2025, 8:31 AM

This paid on 3/12/25 on check 593380