Claim 11394

Claim explorer / evidence thread

Claim 11394

GRE 8220 • Alix • Paid • forest-river

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$500.00

Generate OEM Demand Letter

risk 0.35 deadline Overdue / escalation ready images 185 matched 5

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Completed stage

71d elapsed • 0d remaining

Auto-Approved

Completed stage

71d elapsed • 0d remaining

Payment Due

Completed stage

71d elapsed • 0d remaining

Escalation Eligible

Completed stage

71d elapsed • 0d remaining

Resolved

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$500.00

What this claim may still be worth based on current evidence.

Compliance Score

65/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

missing_unit_id_photo

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jul 3, 2026, 3:42 AM.

Indexed evidence

21 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.35.

Claim Summary

Evidence summary

images=185; damage=0; unit=0; parts=0; doc=92; gaps=missing_unit_id_photo • Unit 2023 Forest River • VIN 4X4FPUA21PP098156

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11394

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jul 3, 2026, 3:42 AM

Evidence flags

missing unit id photo

Comment Intelligence

Thread depth

68 indexed side comments on this claim.

Latest visible thread signal

Jun 11, 2026, 12:34 PM • processor • This paid on check 3173336 for $861.90

Role mix

Dealer 0 • OEM 0 • Processor 46

Decision cues

Denial signals 0 • info / missing-doc asks 52 • approval signals 9

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

supporting-image

supporting-image

supporting-image

Claim Lines

complaint

CUSTOMER STATES THAT THEY ARE HAVING A W 1021 FORES HARD TIME LATCHING THEIR DOOR FROM THE INSIDE. WOULD LIKE TO TRY AND ADJUST DOOR STRIKER. ground on the strike plate to help close but now really thin.

matched • confidence 0.81

cause

Entrance door adjustment. Latching hard to close. Customer ground down Striker. Made it thin. Need to install new striker. NEED .80 FOR REPAIR.

matched • confidence 0.81

correction

Installed new Striker plate. Then adjusted for better closure also lubricated .

partial-match • confidence 0.71

complaint

WARRANTY REPAIR 1 - DECALS ARE CRACKING W 1021 FORES AND NEED REPLACEMENT. IN THE SEAMS THEY ARE BUBBLING.

matched • confidence 0.81

cause

All the decals are bubbling. Need new ones. Both sides and the rear. Pics uploaded. WILL NEED 12 HRS TO REPLACE 24 DECALS.

matched • confidence 0.81

correction

....

partial-match • confidence 0.63

complaint

WARRANTY REPAIR 2 - SHOWER IS LEAKING. W 1021 FORES NEEDS DIAG FOR REPAIR. WHERE THE TUBE COMES UP WITH THE HOSE IS LEAKING.

partial-match • confidence 0.71

cause

Test faucet in shower for leaks . Faucet leaks out of the pressure weep hole all the time. Not suppose to do that. Need to order new one . Pics uploaded. WILL NEED 1 HR FOR REPAIR.

matched • confidence 0.81

correction

....

partial-match • confidence 0.63

correction

....

unreviewed • confidence 0.00

correction

....

unreviewed • confidence 0.00

correction

....

unreviewed • confidence 0.00

correction

....

unreviewed • confidence 0.00

Evidence Thread

Alix Mongiat

processor • May 7, 2025, 1:12 PM

@Kaitlyn R There is an open recall for this unit: 24V395, 2024-316 - BARGMEN CHARGELINE OVERCURRENT PROTECTION

Alix Mongiat

processor • May 7, 2025, 1:25 PM

PA 2290600 has been submitted for approval.

Alix Mongiat

processor • May 7, 2025, 4:15 PM

@Kaitlyn R From FR: 12 hours is excessive i will need photos of all decals *I have uploaded all photos in the folder already, so please provide more.

Kaitlyn Reinwand

dealer_or_external • May 8, 2025, 10:48 AM

@Alix M getting work order back to technician to get pictures. There are 24 affected decals (24 decals@ .5 hours per = 12 hours) and to do the recall. Will report back once he is able to cycle it in.

Alix Mongiat

processor • May 8, 2025, 12:46 PM

Thank you. I will respond back to FR stating this and let them know we are waiting on photos of each decal still.

Alix Mongiat

processor • May 9, 2025, 11:36 AM

@Kaitlyn R @Michelle A from FR: when photos obtained please attach as some of these decals are not all single Let me know when you get the pictures uploaded and I will add them to the claim.

Kaitlyn Reinwand

dealer_or_external • May 9, 2025, 11:37 AM

@Alix M WE ATTACHED A BUNCH OF PHOTOS THIS MORNING

Alix Mongiat

processor • May 9, 2025, 11:38 AM

Thank you. I will get those uploaded now.

Alix Mongiat

processor • May 12, 2025, 6:01 PM

@Kaitlyn R @Michelle A @ANNA F From FR: from the photos provided these decals appear they can be repaired advise ??

Michelle Antinoja

dealer_or_external • May 14, 2025, 8:29 AM

@Alix M HOW DO THEY WANT US TO REPAIR THEM?

Alix Mongiat

processor • May 14, 2025, 9:32 AM

I have responded back to FR with that question, I will let you know once I get a response.

Alix Mongiat

processor • May 14, 2025, 3:59 PM

@Michelle A @Kaitlyn R From FR: can tech pin hole and smooth decals out??

Michelle Antinoja

dealer_or_external • May 15, 2025, 9:03 AM

@Alix M i WAS DISCUSSING WITH MY TECH. HE SAID WE CAN DO THAT BUT HE FEARS THAT BECAUSE THE DECAL HAS ALREADY BEEN STRETCHED OUT WITH THE AIR BUBBLES IN THERE ONCE WE POKE THE HOLES AND TRY TO LAY IT DOWN PROPERLY, IT WILL WRINKLE CAUSING FURTHER NEED FOR REPLACEMENT. iF ITS STILL THE DIRECTION THEY WANT US TO GO WE CAN TRY THAT, BUT THEY NEED TO BE UNDERSTANDING IF WE COME BACK WITH FURTHER NEED OF REPLACEMENT.

Alix Mongiat

processor • May 15, 2025, 9:19 AM

I have added notes, I will let you know what they say. Thanks!

Alix Mongiat

processor • May 15, 2025, 1:05 PM

@Michelle A @Kaitlyn R Job 1: approved for 0.3 hour per flat rate Warranty Repair 1: approved for 4.8 hours flat rate to repair .20 X 24 after further review with production poke a small pin hole in the decal and push air out and smooth to surface Warranty Repair 2: approved for 0.4 hour per flat rate , pending photos for final payment The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet

Kaitlyn Reinwand

dealer_or_external • Aug 19, 2025, 10:09 AM

@Alix M TECHNICIAN TOOK THE 4.8 HOURS TO POKE A SMALL HOLE IN ALL OF THE DECALS. AFTER DOING SO, LET THE UNIT SIT FOR A WHILE. THE DECALS POPPED BACK OUT WITH BUBBLES. POKING HOLES IN THE DECALS DID NOT WORK. REQUESTING TO REPLACE ALL OF THE DECALS AS ORIGINALLY REQUESTED.

Alix Mongiat

processor • Aug 19, 2025, 11:16 AM

I have emailed this information to FR. I will let you know their response.

Alix Mongiat

processor • Aug 19, 2025, 11:32 AM

@Kaitlyn R They are requesting after photos of the decals showing them bubbling again.

Kaitlyn Reinwand

dealer_or_external • Aug 19, 2025, 11:51 AM

@Alix M uploaded a folder of after photos.

Alix Mongiat

processor • Aug 19, 2025, 12:03 PM

Sent. Thank you!

Alix Mongiat

processor • Aug 20, 2025, 9:51 AM

@Kaitlyn R From FR: how many decals need r/r ? per the photos i counted 5 that need replaced there are duplicate photos

Kaitlyn Reinwand

dealer_or_external • Aug 25, 2025, 1:00 PM

@Alix M per the technician, 24 decals need to be replaced.

Alix Mongiat

processor • Aug 25, 2025, 5:48 PM

Added notes. Thank you.

Alix Mongiat

processor • Aug 26, 2025, 8:54 AM

@Kaitlyn R FR is requesting photos of all 24 decals after the repair that was made and failed. From the photos they already added they only see 5 decals.

Alix Mongiat

processor • Sep 4, 2025, 8:42 AM

Following up on this. Thanks!

Kaitlyn Reinwand

dealer_or_external • Sep 6, 2025, 2:14 PM

@Alix M CUSTOMER HAS GOTTEN BACK TO US. THE CUSTOMER IS GOING TO CALL FOREST RIVER AS THEY ARE VERY FRUSTRATED THAT THEY ARE NOW REQUESTING ADDITIONAL PHOTOS. I WILL KEEP YOU UPDATED.

Kaitlyn Reinwand

dealer_or_external • Sep 8, 2025, 12:02 PM

@Alix M UPLOADED SOME OF THE REQUESTED PICTURES.

Alix Mongiat

processor • Sep 8, 2025, 4:36 PM

@Kaitlyn R From FR: so with the after photos i counted 2 decals that cannot be repaired ?

Alix Mongiat

processor • Sep 12, 2025, 11:03 AM

Following up on this. Thank you!

Alix Mongiat

processor • Oct 6, 2025, 2:03 PM

@Kaitlyn R @ANNA F Following up on this. Thanks!

Kaitlyn Reinwand

dealer_or_external • Oct 8, 2025, 7:44 PM

@Alix M This customer does not want to send us further pictures besides what he already has. Let's proceed with the two decals that Forest River is seeing. Thank you!

Alix Mongiat

processor • Oct 9, 2025, 8:29 AM

Added notes. Thank you!

Alix Mongiat

processor • Oct 9, 2025, 11:45 AM

@Kaitlyn R This has now been approved for 4.8 hours

Alix Mongiat

processor • Oct 9, 2025, 11:47 AM

@Kaitlyn R Job 1: approved for 0.3 hour per flat rate Warranty Repair 1: approved for 4.8 hours for repair and 2 decals replaced. Warranty Repair 2: approved for 0.4 hour flat rate , pending photos for final payment The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet

Kaitlyn Reinwand

dealer_or_external • Oct 29, 2025, 12:40 PM

@Alix M CUSTOMER IS WAITING UNTIL SPRING TO COMPLETE REPAIR

Alix Mongiat

processor • Oct 29, 2025, 2:21 PM

Thank you!

Alix Mongiat

processor • Dec 1, 2025, 9:28 AM

@Kaitlyn R I wanted to follow up on this as this is a 2024 WO. Please provide an update. Thanks!

Kaitlyn Reinwand

dealer_or_external • Dec 1, 2025, 11:05 AM

@Alix M NO, THIS CUSTOMER IS WAITING UNTIL SPRING. I DID COMMENT ON THIS THREAD ON 10/29 THAT HE WAS WAITING UNTIL... DO YOU WANT ME TO START A WHOLE THREAD RATHER THAN REPLYING WHEN I NOTE THAT?

Alix Mongiat

processor • Dec 2, 2025, 11:36 AM

Sorry- I missed that comment! It will be more noticeable if you start a new thread, but don't worry about it if you don't. That was my oversight.

Michelle Antinoja

dealer_or_external • Apr 27, 2026, 3:23 PM

@Alix M CMR has apt for unit to be brought in 5/14. Can I get an idea of which two decals they are approving replacement for?

Alix Mongiat

processor • Apr 28, 2026, 8:42 AM

@Michelle A I have sent FR an email asking. This PA has expired, I will need to re-enter.

Alix Mongiat

processor • Apr 28, 2026, 9:31 AM

@Michelle A Adding photos of the 2 decals they state need to be replaced. I will tag you in them as well.

Alix Mongiat

processor • Apr 28, 2026, 9:31 AM

@Michelle A Here is 1 decal they state needs to be replaced.

Alix Mongiat

processor • Apr 28, 2026, 9:32 AM

@Michelle A Here is the 2nd decal they state to replace.

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 9:51 AM

@Alix M is there anyway they could make our life easier and just tell us the part numbers?

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 9:54 AM

@Alix M what side of the unit is this?

Alix Mongiat

processor • Apr 28, 2026, 10:16 AM

@Michelle A I have asked for part numbers, I will let you know Annette's response. Hopefully she is able to provide those.

Alix Mongiat

processor • Apr 28, 2026, 10:51 AM

@Michelle A You will have to get with the Tech and figure out exactly what decals these are. I am adding into the folder a sheet they provided.

Michelle Antinoja

dealer_or_external • Apr 28, 2026, 10:57 AM

@Alix M well I am ordering the two I think they are for but if they are wrong I feel like that should be on gd. I don't understand why they can't just tell me which ones they approved with part numbers. If they don't know then we can replace any two that kinda look like the photos. It's a little irritating.

Alix Mongiat

processor • Apr 28, 2026, 11:02 AM

PA 2656620 has been submitted for approval due to previous PA expiring.

Alix Mongiat

processor • Apr 28, 2026, 11:41 AM

This has been approved.

Alix Mongiat

processor • May 5, 2026, 9:08 AM

@Kaitlyn R Has this been put on the schedule for this Spring? Thanks!

Kaitlyn Reinwand

dealer_or_external • May 27, 2026, 12:32 PM

@Alix M DATE IN: 10/08/2025 DATE COMPLETED: 5/21/26 PARTS USED: WARR01: 822051382- DECAL, 10RH COST: 5.00 QTY: 1 82201401- DECAL 12RH COST: 8.33 QTY: 1 WARR02: 82201117- FAUCET COST: 8.32 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

Alix Mongiat

processor • May 27, 2026, 4:07 PM

@ANNA F I found the invoices for this.

Alix Mongiat

processor • May 27, 2026, 4:20 PM

@Kaitlyn R What about the striker plate that was replaced for Job 1? Any part information for that? Thanks!

Alix Mongiat

processor • May 28, 2026, 2:29 PM

@Kaitlyn R @Michelle A Should I use shop supplies for the striker plate or do you have a part number/price? Thanks!

Alix Mongiat

processor • May 29, 2026, 8:58 AM

Following up on this. Thank you!

ANNA FREEMAN

dealer_or_external • May 29, 2026, 9:57 AM

@Alix M THE TECH USED ONE THAT WAS EXTRA FROM ANOTHER PART- NO COST.

Alix Mongiat

processor • May 29, 2026, 11:01 AM

This has been submitted for payment.

Alix Mongiat

processor • Jun 2, 2026, 8:45 AM

@Michelle A @Kaitlyn R From Forest River: attach a photo of the tag underneath the shower faucet for final payment

Michelle Antinoja

dealer_or_external • Jun 2, 2026, 9:23 AM

@Alix M this unit has been picked up by the CMR. I will try to get photos from him, but after the last 45 photos warranty requested from him he's unlikely to provide them.

Alix Mongiat

processor • Jun 2, 2026, 9:27 AM

@Michelle A I am not sure why you would need to ask the customer for a photo of a tag on a part you replaced? We need the tag from the part you removed from the unit.

Michelle Antinoja

dealer_or_external • Jun 2, 2026, 9:45 AM

@Alix M you did not specify that so I thought you were talking about the part we installed. I will see what I can find.

Michelle Antinoja

dealer_or_external • Jun 2, 2026, 9:57 AM

@Alix M We don't have the part any more, we changed it last May.

Alix Mongiat

processor • Jun 2, 2026, 10:20 AM

@Michelle A You stated above the work was done May of this year. You are supposed to hold on to parts for 30 days after claims pay at least. Did you not provide us with the correct dates? @Heidi H

Michelle Antinoja

dealer_or_external • Jun 2, 2026, 10:42 AM

@Alix M The decal items were completed this May. Because we could not get through to warranty that what they were requesting would not work. The work order was started last year, that's when we changed the shower faucet. We have had a bit of turn over and previously the person who was going through the warranty locker and removing items before they had been paid. They were just going by date. So I assume is that it was tossed before the unit had been completed.

Alix Mongiat

processor • Jun 2, 2026, 11:19 AM

@Michelle A I will let them know, but you most likely will not be paid for this due to not holding the parts for the correct amount of time. Please remember that if some items are done but you know others will take longer, we can submit partial claims for work completed. This will eliminate some of this issue.

Alix Mongiat

processor • Jun 11, 2026, 12:34 PM

This paid on check 3173336 for $861.90

Claim Files

Claim Sheet.pdf

pdf • Jun 11, 2026, 12:34 PM • 27,904 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/Claim Sheet.pdf

Claim Sheet.pdf

pdf • Jun 11, 2026, 12:34 PM • 27,904 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11394/Claim Sheet.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/Invoice 14210705.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11394/Invoice 14210705.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/11394/Invoice 14210705.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/Invoice 14210705.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/Invoice 14210705.pdf

Invoice 14210705.pdf

pdf • May 27, 2026, 4:07 PM • 61,093 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/11394/Invoice 14210705.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/Invoice 14740722.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11394/Invoice 14740722.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/11394/Invoice 14740722.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/Invoice 14740722.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/Invoice 14740722.pdf

Invoice 14740722.pdf

pdf • May 27, 2026, 4:06 PM • 61,141 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/11394/Invoice 14740722.pdf

11394 FINAL.pdf