Claim Detail

processor • Jul 26, 2024, 8:41 AM

PA 794393 has been submitted for approval.

processor • Jul 26, 2024, 2:51 PM

This was approved for the following: line 6: 0.5 hour line 1: denied; damage not a factory defect. line 2: 0.8 hour line 4: 0.3 hour

dealer_or_external • Jul 26, 2024, 3:53 PM

@Alix M WORK COMPLETED 07/16 INVOICE FOR PART UPLOADED + $2.66 FRT. (IT IS A FR INVOICE BUT IT WAS A STOCK PART WE USED,. MOVED TO SUBMIT FOLDER.

processor • Jul 26, 2024, 4:09 PM

This has been submitted for payment Claim #821841

dealer_or_external • Jul 30, 2024, 5:21 PM

@Alix M WHEN I WAS LOOKING AT THE CLAIMED THAT HAVE BEEN AUTHORIZED I NOTICED THIS ONE DID NOT HAVE THE SUBLET ADDED. i ADDED THE INVOICE AND HOPEFULLY WE CAN GET PAID FOR IT. IT IS FOR THE CHAINS

processor • Jul 31, 2024, 8:48 AM

I emailed GD to see what we can do as this is now marked as paid in the GD system. This was approved for 0.5 hours, not sublet so I am not sure how this will work out. It was paid out as 0.5 hours to fix the chains per the WO. @Heidi H @Chris B

processor • Jul 31, 2024, 1:32 PM

This paid on 7/31/24 on check 564455. *emailed GD regarding sublet- still waiting to hear back. Moving to claims returned until I hear back.

processor • Jul 31, 2024, 2:39 PM

PA 795920 has been submitted requested sublet amount (minus the 0.5 hour that was paid on previous claim)

processor • Aug 5, 2024, 9:18 AM

@ANNA F @Bonnie K Since submitted the sublet for the chain, this is what the vendor needs: Thank you for contacting Lippert. Your case number is 5184519. In effort to best assist you and review your claim, we will need to capture all the information listed below. Please provide us the following: Unit Information:- Retail owner information-Name, address, phone number Pictures requested to review the claim:- Picture of the Frame serial tag Support document: https://lci-support-doc.s3.amazonaws.com/quickreferences/ccd_0001839.pdf- Issue/concern (prior to repair)- Full front view, rear view, and side views of the trailer Once all the information above is obtained, we’ll review and provide you with next steps. To ensure all information is received, please reply all this this email. If by chance you are unsuccessful in sending the information via email, please try limiting the number of attachments you’ve included in the email. Multiple emails are acceptable and will be received if you reply all back.

processor • Aug 12, 2024, 9:45 AM

@ANNA F @michelle g @Bonnie K Following up on this so we can get this approved and paid for what is still owed. Thanks!

processor • Aug 19, 2024, 8:15 AM

Following up on this. Are you able to get me the requested information so I can submit to GD? Thanks!

dealer_or_external • Aug 19, 2024, 2:39 PM

@Alix M @ANNA F I have attached the photos requested for you. Please let me know if there is anything else needed. CMR is at unit currently.

processor • Aug 19, 2024, 2:56 PM

@ANNA F @michelle g Do you have the Customer address and phone number like they are requesting?

processor • Aug 19, 2024, 2:56 PM

@ANNA F @michelle g Do you have the Customer address and phone number like they are requesting?

processor • Aug 19, 2024, 2:57 PM

Photos and information has been added to claim in GD. Thank you.

processor • Aug 20, 2024, 9:25 AM

@ANNA F @michelle g From vendor: Thank you for getting those images in. We still do not have the frame serial number sent in. What was sent in is the VIN plate on the A-frame. I'll link below a guide to locating the serial tag, or you could see if it is noted on the BOM for this unit.

dealer_or_external • Aug 21, 2024, 11:01 AM

@Alix M SENT TEXT TO CUSTOMER FOR PIC OF CORRECT TAG.

processor • Aug 26, 2024, 4:01 PM

Added tag and resubmitted. Thank you!

processor • Aug 27, 2024, 4:41 PM

The sublet has been approved. I am submitted for the difference.

processor • Aug 27, 2024, 4:41 PM

The sublet has been approved. I am submitted for the difference. "Thank you for sending that in. I'm authorizing, as a one time goodwill gesture, this repair. You can do a VCB and authorization is in case 5184519."

processor • Aug 27, 2024, 4:42 PM

Claim 830802 has been submitted for payment.

processor • Sep 12, 2024, 9:50 AM

This paid on 9/11/24 on check 570450