Claim explorer / evidence thread
Claim 10684B
GRE 8220 • Alix • Paid • 10684b
risk 0.90
deadline Overdue / escalation ready
images 22
matched 8
gaps 1
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
10/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
3
Parts Markup Short-Paid • OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
1
missing_unit_id_photo • missing_parts_evidence • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
37
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Apr 27, 2026, 11:54 PM.
Indexed evidence
10 docs / 22 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.90.
Claim Summary
Evidence summary
images=22; damage=0; unit=0; parts=0; doc=20; gaps=missing_unit_id_photo,missing_parts_evidence,damage_signal_without_damage_photo • Unit 2023 Momentum 30G • VIN 573TM3528P1219850
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WO_10684B_JOB_WARR03_2024.11.22_14.27.05.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Apr 27, 2026, 11:54 PM
Evidence flags
missing unit id photo • missing parts evidence • damage signal without damage photo
Comment Intelligence
Thread depth
51 indexed side comments on this claim.
Latest visible thread signal
Mar 28, 2025, 9:58 AM • processor • This paid on 3/26/25 on check 595101
Role mix
Dealer 0 • OEM 0 • Processor 27
Decision cues
Denial signals 0 • info / missing-doc asks 35 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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supporting-image
supporting-image
Claim Lines
complaint
CMR CALLED GD AND GOT CASE#00693710 - E 17156 WINTE STATED THAT: -WE RESEALED THE ROOF FOR THEM, BUT THE MAIN SEAL ON THE ROOF IS STILL CRACKED AND NOT SEALED PROPERLY. -THAT THE BEDROOM DOOR REPAIR WAS NOT DONE, THE DOOR IS STILL COMING OFF THE TRACK AND NOT FIXED. -WHERE THE LEAK IN THE UNIT WAS, THERE IS A CABINET AT THE BOTTOM OF THE UNIT THAT NEEDS TO BE REPLACED NOW BECAUSE WHEN IT WAS LEAKING WATER THE CABINET DOOR IS NOW SWOLLEN AND WATER LOGGED. CMR EXPRESSED FRUSTERATION AND WANTS GRAND DESIGN TO REPLACE HIS ENTIRE UNIT BECAUSE OF THE ISSUES WITH THE UNIT. I EXPLAINED TO THE CMR THAT WE AS A COMPANY CAN NOT APPROVE THAT AND HE WOULD HAVE TO DISCUSS WITH GRAND DESIGN. HE STATES THAT HE EXPRESSED THAT TO GRAND DESIGN, AN THEY INSTRUCTED HIM TO CALL US. I EXPLAINED THAT THEY WERE WANTING IT BROUGHT IN FOR THE REPAIRS. AT THIS TIME CMR DID NOT WANT THE REPAIRS, ONLY THE UNIT REPLACEMENT. CALLED OUT TO TERRY (WHO ORIGINALLY SPOKE WITH CMR) AT GRAND DESIGN AND SPOKE WITH ANOTHER GENTLEMAN ABOUT THE DISCUSSED MATTER WITH CMR. THEY STATED THAT PER THE LOGGED CALL, IT
matched • confidence 0.98
cause
window that leaked and ran in the wood side that comes down swelled up from the water damage.
matched • confidence 0.98
cause
window that leaked and ran in the wood side that comes down swelled up from the water damage.
unreviewed • confidence 0.00
cause
window that leaked and ran in the wood side that comes down swelled up from the water damage.
unreviewed • confidence 0.00
cause
window that leaked and ran in the wood side that comes down swelled up from the water damage.
unreviewed • confidence 0.00
cause
window that leaked and ran in the wood side that comes down swelled up from the water damage.
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 1 - WE HAD PREVIOUSLY W 1020 GRAND FIXED THE REAR LIGHTS, NOW THEY HAVE STARTED BLOWING THE FUSES AGAIN. BACK LIGHTS ABOVE THE RAMP DOOR.
matched • confidence 0.81
cause
Unknown, turned on rear patio light strip, working as expected, is this the light in question? Kept rear patio light on all night, still works fine in morning. Decided to hook up 7way tester to check all lights on exterior. Gave power to running lights, rear bottom corner red clearance lights not lighting up, but awning light on DS and scare light on ODS illuminated when given power to running lights. This should absolutely not happen. All other running lights working as expected, but also illuminating other incorrect lights. This issue points to incorrect wiring and will require further diagnostic time, starting with tracing power back from battery and figuring out where the distribution issue is. Was previously worked on at GeneralRV Wixom,MI This would have been caught at the selling dealership had they done a proper pre-delivery inspection. Submit to warranty for approval.
matched • confidence 0.81
correction
...
partial-match • confidence 0.63
complaint
WARRANTY REPAIR 2 - THE SLIDING DOOR WE W 1020 GRAND HAD FIXED, WHERE WE HAD PUT THE SCREWS HAS MADE IT HIT THE MAGENT AND NOW IT NEEDS TO PULLED BACK FURTHER TO GET IT TO CLOSE PROPERLY. WOULD LIKE THE PARTS NEEDED TO FIX PROPERLY SPUT IN THE UNIT FOR HIM TO REDO THE REPAIR HIMSELF. - CMR STATES "So he wants a completely new
matched • confidence 0.85
cause
Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
gap • confidence 0.93
cause
Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
unreviewed • confidence 0.00
cause
Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
unreviewed • confidence 0.00
cause
Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
unreviewed • confidence 0.00
cause
Needs a new strip? The door frame cover? It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
unreviewed • confidence 0.00
correction
...
partial-match • confidence 0.63
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
correction
...
unreviewed • confidence 0.00
complaint
WARRANTY REPAIR 3 - WHERE THE LEAK IN W 1020 GRAND THE UNIT WAS, THERE IS A CABINET AT THE BOTTOM OF THE UNIT THAT NEEDS TO BE REPLACED NOW BECAUSE WHEN IT WAS LEAKING WATER THE CABINET DOOR IS NOW SWOLLEN AND WATER LOGGED.
matched • confidence 0.98
cause
States cabinet door and cabinetry is water damaged and swollen.
matched • confidence 0.91
correction
Checked where previous water issue was happening on back side of countertop where meets slide. No signs of water damage. Some dirty calking at base that's about it. For good measure checked every cabinet door in coach for possible water damage. None. See pictures. Everything looked dry, despite the heavy rains we have seen this week.
matched • confidence 0.98
Evidence Thread
Alix Mongiat
processor • Nov 25, 2024, 11:51 AM
@Kaitlyn R @michelle g
Warranty Repair 1: We will need to know what the issue is and the correction, they will not approve anything until we have that.
michelle gray
dealer_or_external • Nov 25, 2024, 12:41 PM
@Alix M There is further diag needed to find what is needed to repair the issue. We need to know that the diagnostic time is going to be approved in order to find what is needed for the repair.
Alix Mongiat
processor • Nov 25, 2024, 1:27 PM
@michelle g @Kaitlyn R This Unit has an open notice:960534 Recalls/Field Campaign - Curt Axle Grease Zerk - 23V-455/2023-367
michelle gray
dealer_or_external • Nov 25, 2024, 1:29 PM
@Alix M I will get this back to my tech for further diag and add the recall line on there for more to be done.
Alix Mongiat
processor • Nov 25, 2024, 1:32 PM
@michelle g If you can provide some sort of idea how much time might be needed for Warranty Repair 1, I could enter a PA and see what GD says. Also need to know how much time you need for Warranty Repair 2.
michelle gray
dealer_or_external • Nov 25, 2024, 1:32 PM
@Alix M I will get with my tech when he is back from lunch to get an idea.
michelle gray
dealer_or_external • Nov 25, 2024, 3:13 PM
@Alix M my tech is requesting 3 hours for diagnosis on line 1, and is bring the unit back in to get the recall checked out.
Alix Mongiat
processor • Nov 26, 2024, 8:24 AM
@michelle g Please provide time for Warranty Repair 2 as well, I only see a response to Warranty repair 1. Thanks.
Alix Mongiat
processor • Nov 26, 2024, 8:35 AM
PA 826013 has been submitted for approval for Warranty Repair 1 and 2.
michelle gray
dealer_or_external • Nov 26, 2024, 1:15 PM
@Alix M i UPDATED THE WORK ORDER WITH THE NOTING FROM THE RECALL AS WELL AS ADDED THAT WE ADDED THE 3HOUR REQUEST FOR DIAGNOSIS ON THE WIRING.
Alix Mongiat
processor • Nov 26, 2024, 1:32 PM
@michelle g GD will need to know what the recall was torqued to Thanks.
michelle gray
dealer_or_external • Nov 26, 2024, 1:59 PM
It was torqued to the 90lbs per square inch as requested.
Alix Mongiat
processor • Nov 26, 2024, 4:48 PM
@michelle g inch or ft? The last few were ft, so I want to verify before I put that in.
Alix Mongiat
processor • Nov 29, 2024, 9:50 AM
@michelle g @Kaitlyn R @Morgan Z @Jesse K
Job Warranty Repair 1: This same repair has been sent in on several PAs. Please have you tech call in for technical support while in the unit so we can troubleshoot with him.
Morgan Zywicki
dealer_or_external • Dec 4, 2024, 12:25 PM
We did further testing to see what the issue was with the lights. The customer stated it was the rear awning/ramp lights that were blowing the fuse for the main lights(kitchen, bedroom, rear lights) but we were unable to replicate this when hooking the unit up to power. what we had found is that it is the side clearance lights do not work.
Would we need to make a different line to get those red clearance lights replaced or would we be able to use the same line for the replacement of the red clearance lights?
Alix Mongiat
processor • Dec 4, 2024, 12:33 PM
Following up on this @michelle g Did you mean to say ft and not inch?
Alix Mongiat
processor • Dec 4, 2024, 12:34 PM
I will update the current PA with this. Have you added photos to this? And please let me know what the cause is.
Alix Mongiat
processor • Dec 4, 2024, 12:36 PM
I will update the current PA with this. Have you added photos to this? And please let me know what the cause is will also need to know how much labor time you are requesting. Thank you.
Morgan Zywicki
dealer_or_external • Dec 4, 2024, 1:59 PM
We will need to do diagnostics on the light to see what the cause is because the clearance light wasn't directly related to the issue at hand. We were just wondering if it could be placed on the same line with the rear lights or have a seperate line made and if the diagnostics fee would be covered
Alix Mongiat
processor • Dec 4, 2024, 2:10 PM
Please send me the new 3 C's and I will add it to the current line. I am confused because you said you stated you couldn't replicate the issue and that it was the clearance lights not working, but you last comment states the rear lights are still an issue. Once I get all the correct 3C's I will get it taken care of.
Morgan Zywicki
dealer_or_external • Dec 4, 2024, 2:18 PM
There is no issue with the rear lights. I was just stating that we had found that the clearance lights were not working when trying to replicate the issue with the rear lights. There was no indication that the rear lights were causing a fuse to blow as all lights on the unit were on and stayed on except for the red clearance lights that did not turn on at all.
We would have to do some diagnostics for the clearance lights as they were not listed in the first complaint. We need to know if the diagnostics fee would be covered by warranty
Alix Mongiat
processor • Dec 4, 2024, 3:34 PM
Manufacturers don't typically cover diagnostic time. Please provide the correct 3 C's and we will see what they say. Thank you.
Morgan Zywicki
dealer_or_external • Dec 5, 2024, 12:43 PM
I was informed that back in october there was a law passed where manufactures will pay for a reasonable diagnostics time
Alix Mongiat
processor • Dec 5, 2024, 2:34 PM
I have submitted with what you have provided, and we will see what GD says.
Alix Mongiat
processor • Dec 5, 2024, 2:35 PM
Please let me know if you meant to say inch or foot- I need to get this answered before re-submitting for payment.
Morgan Zywicki
dealer_or_external • Dec 5, 2024, 2:40 PM
I can put in the updated work order with what we did to get to the conclusion that the clearance lights need to be fixed
Alix Mongiat
processor • Dec 5, 2024, 2:46 PM
That would be great and is what I have been asking for. I can get it added to the WO once I get that, and GD returns the PA back to me. Thank you! Also, can you share information with me about the law you are referring to? Email it to alix@dealer-advisors.com
Morgan Zywicki
dealer_or_external • Dec 5, 2024, 2:47 PM
sounds good
Alix Mongiat
processor • Dec 11, 2024, 9:35 AM
Following up on this. Thank you.
Morgan Zywicki
dealer_or_external • Dec 11, 2024, 10:02 AM
working on getting into the shop. the guys are currently working on roofs and floors right now
Morgan Zywicki
dealer_or_external • Jan 3, 2025, 2:06 PM
FOR THE CLEARANCE LIGHTS THEY WERE INSTALLED UPSIDE DOWN AND WATER GOT INTO THE LIGHTS. REQUESTING .50 HOURS FOR LABOR. WE HAVE REPLACEMENT LIGHTS HERE AS WELL. I WILL UPLOAD THE WORK ORDER WITH THE 3 C'S
Alix Mongiat
processor • Jan 3, 2025, 4:03 PM
Added clearance lights line and Recall line. @Morgan Z @Kaitlyn R Does the recall require photos of the axle tag? I tried finding the instructions but cannot seem to find them. Just want to bring that to your attention so you can look and have it if so before GD comes back asking. Thanks!
Morgan Zywicki
dealer_or_external • Jan 3, 2025, 4:31 PM
UPLOADING PHOTOS OF AXLE TAGS NOW
Alix Mongiat
processor • Jan 7, 2025, 8:57 AM
Warranty Repair 2: approved for 0.5 hour
Recall approved for 0.7 hour
Clearance lights approved for 0.5 hour
Morgan Zywicki
dealer_or_external • Mar 3, 2025, 12:56 PM
@Alix M In regards to Warranty Repair 2, we have found that we are going to need an additional 8 hours of labor added onto this repair in order to get it done properly. I will copy the tech notes into this comment so we can justify this and there will be pictures added to the folder for this as well.
Needs a new strip?
The door frame cover?
It's called a door casing. Can't find a part number for it through GD website, have to send in a parts inquiry, black plastic casing. Measures 3" x 78-1/4"
After careful consideration of previous work done in an attempt to repair doorjam, we should replace wood stud on DS of doorjam. This piece was modified in previous repair to make casing stay in place. Because the wood stud was not straight and flush it caused the door casing to constantly pop off, stud is twisted and also gorilla glue was used on previous casing, glue can not be removed for new casing to sit flush.
We will need to remove and reinstall the two pieces of header trim on the door, pop out the inside panelling to gain better access to the stud, removed the stud in the door frame and then instal a new stud that is straight and flush with the frame so the repair can be done properly.
let me know what GD says and if we need to break this off into a different work order. Thank you
Alix Mongiat
processor • Mar 3, 2025, 1:20 PM
I have sent GD an email and will let you know how they respond. Thank you! Moving back to PA's pending until we get a response.
Morgan Zywicki
dealer_or_external • Mar 3, 2025, 1:21 PM
THANK YOU
Alix Mongiat
processor • Mar 4, 2025, 9:57 AM
I have edited the PA to request a total of 8.5 hours for Warranty Repair 2. Originally approved for 0.5 hours, added the additional 8. I will let you know when they approve.
Morgan Zywicki
dealer_or_external • Mar 4, 2025, 9:59 AM
THANK YOU FOR THE UPDATE
Morgan Zywicki
dealer_or_external • Mar 6, 2025, 11:24 AM
thank you
Morgan Zywicki
dealer_or_external • Mar 20, 2025, 11:16 AM
@Alix M WORK COMPLETED ON 3/7/25
PARTS USED
WARR02
82201570-691570 - TRIM 2 7/8 CAP MOLDING EBONY RECON II (400LF/BOX) SOLD IN 8' STICKS
COST: 1.23
PRICE: 1.66
QTY: 1
82201026-611026 - SEAM TAPE 7/8 X 150' COMFORT COTTON W/MEGASTAR ADHESIVE
COST: 0.17
PRICE: 0.22
QTY: 10
FREIGHT
COST: 118.69
QTY: 1
WARR05
822071312-RED MARKER LIGHT
COST: 1.86
PRICE: 2.85
QTY: 2
JOB 1
677917000661-10.3oz LAP SEALANT WHITE
COST: 6.86
PRICE: 10.34
QTY:1
FINAL RO UPLOADED
Alix Mongiat
processor • Mar 20, 2025, 1:19 PM
@Bonnie K Please upload the invoices. Thank you!
Bonnie Korte
dealer_or_external • Mar 20, 2025, 2:02 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Mar 20, 2025, 4:25 PM
@Morgan Z @Bonnie K @Kaitlyn R Job 1 was never approved as it was just given to us on the final RO.
If something changes or gets added, we need to get a PA prior to the work being done.
@Heidi H
Alix Mongiat
processor • Mar 20, 2025, 4:33 PM
@Morgan Z The freight listed for warranty repair 02 is incorrect. The total freight for that invoice was 118, however you did not use all of it on this job. I had to only claim what we could. Thanks.
Alix Mongiat
processor • Mar 20, 2025, 4:33 PM
Claim 882760 has been submitted for payment.
Kaitlyn Reinwand
dealer_or_external • Mar 20, 2025, 4:42 PM
@Alix M @Heidi H JOB 1 IS AN INTERNAL POLICY CHARGE BILL TYPE AND NOT BEING SUBMITTED TO WARRANTY.
Kaitlyn Reinwand
dealer_or_external • Mar 20, 2025, 4:44 PM
@Alix M @Heidi H @Morgan Z JOB 1 IS AN INTERNAL POLICY CHARGE BILL TYPE AND NOT BEING SUBMITTED TO WARRANTY.
Alix Mongiat
processor • Mar 20, 2025, 5:04 PM
Kaitlyn Reinwand I didn’t catch the “I” on job type! Sorry. I saw the part was listed in the parts used. I entered it on the claim, so we will see what they say.
Morgan Zywicki
dealer_or_external • Mar 20, 2025, 5:17 PM
@Alix M SORRY I MISSED THAT. MY BAD
Alix Mongiat
processor • Mar 28, 2025, 9:58 AM
This paid on 3/26/25 on check 595101
Claim Files
Print Claim 882760.pdf
pdf • Mar 28, 2025, 9:59 AM • 18,545 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/Print Claim 882760.pdf
1375118.pdf
main-pdf • Mar 20, 2025, 2:01 PM • 12,943 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/1375118.pdf
13580590.pdf
main-pdf • Mar 20, 2025, 2:00 PM • 175,929 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/13580590.pdf
1389012.pdf
main-pdf • Mar 20, 2025, 1:58 PM • 12,909 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/1389012.pdf
1381450.pdf
main-pdf • Mar 20, 2025, 1:58 PM • 12,954 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/1381450.pdf
10684B FINAL.pdf
pdf • Mar 20, 2025, 11:16 AM • 85,260 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/10684B FINAL.pdf
WINTER 3.pdf
pdf • Jan 3, 2025, 2:09 PM • 85,512 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER 3.pdf
WINTER UPDATES.pdf
pdf • Dec 5, 2024, 2:53 PM • 80,904 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER UPDATES.pdf
WINTER UPDATED.pdf
updated-packet • Nov 26, 2024, 1:14 PM • 83,110 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER UPDATED.pdf
WINTER.pdf
main-pdf • Nov 25, 2024, 11:37 AM • 82,342 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10684B/WINTER.pdf