Claim explorer / evidence thread
Claim 10271
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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Resolved
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58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
33
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
7 docs / 24 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
55 indexed side comments on this claim.
Latest visible thread signal
Nov 14, 2024, 8:14 AM • processor • This paid on 10/9/24 on check 574799.
Role mix
Dealer 0 • OEM 0 • Processor 43
Decision cues
Denial signals 9 • info / missing-doc asks 21 • approval signals 17
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Images
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Claim Lines
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Evidence Thread
Ashlee Olsen
processor • Apr 16, 2024, 5:21 PM
submitted PA#767250
Alix Mongiat
processor • Apr 17, 2024, 1:49 PM
PA approved with the following modifications:
Line 2 denied - not a covered repair
Line 4 (fridge) denied - no repair made
Line 7 - approved for 0.2 (requested 0.5)
Alix Mongiat
processor • Apr 18, 2024, 8:37 AM
@Bonnie K @Kaitlyn R Please provide the requested labor times or let us know if you just want us to go by the what is listed in the labor section of the WO.
Kaitlyn Reinwand
dealer_or_external • Apr 18, 2024, 9:18 AM
The repairs that are needing further approval/could not be repaired have the requested labor time in the correction area. The line items that have been corrected will be the labor time that is in the work order.
Alix Mongiat
processor • Apr 18, 2024, 4:36 PM
PA 767250 was previously submitted.
Line 1- approved for 0.7 hour
Line 2- denied "not a covered repair"
Line 4- approved for 0.5 hour
Line 6- denied "no repair made"
Line 7- approved for 0.5 hour
Line 9- approved for 0.2 hour
Will submit a PA for line 8.
Alix Mongiat
processor • Apr 18, 2024, 4:40 PM
PA 767250 was previously submitted.
Line 1- approved for 0.7 hour
Line 2- denied "not a covered repair"
Line 4- approved for 0.5 hour
Line 5- denied "no repair made"
Line 6- approved for 0.5 hour
Line 8- approved for 0.2 hour
Will submit a PA for line 9.
Alix Mongiat
processor • Apr 18, 2024, 4:40 PM
PA 767250 was previously submitted.
Line 1- approved for 0.7 hour
Line 2- denied "not a covered repair"
Line 4- approved for 0.5 hour
Line 5- denied "no repair made"
Line 6- approved for 0.5 hour
Line 8- approved for 0.2 hour
Will submit a PA for line 7.
Alix Mongiat
processor • Apr 18, 2024, 4:57 PM
PA 767980 submitted for approval for lines 2 (damage to fridge door/shelf) and line 7.
Alix Mongiat
processor • Apr 22, 2024, 11:51 AM
@Bonnie K @Kaitlyn R Job 7 (rear compartment door) feedback from GD: as the camber on this door been adjusted ?
Bonnie Korte
dealer_or_external • Apr 23, 2024, 12:04 PM
Trying figure why the fridge was denied. There is a crack in the door. Can you please advise? I do have a picture of the cracked door.
Crystal Kemmerlin
processor • Apr 24, 2024, 8:50 AM
@Bonnie K following up to info needed for Grand Design.
ANNA FREEMAN
dealer_or_external • Apr 24, 2024, 1:01 PM
@Crystal K I am following up with tech today.
ANNA FREEMAN
dealer_or_external • Apr 29, 2024, 1:41 PM
YES THE TECHNICIAN DID ADJUST THE CAMBER ON THIS DOOR.
Alix Mongiat
processor • Apr 30, 2024, 8:11 AM
Looks like notes were added yesterday in GD system.
Alix Mongiat
processor • May 1, 2024, 8:06 AM
@ANNA F @Kaitlyn R @Bonnie K Job 7 from GD: we will need model and serial number on door for vendor approval
Alix Mongiat
processor • May 7, 2024, 8:42 AM
Following up on this. Thank you!
Kaitlyn Reinwand
dealer_or_external • May 7, 2024, 8:55 AM
I just added pictures. There are no labels or tags on the door.
Alix Mongiat
processor • May 7, 2024, 12:28 PM
Photos and comment have been added and resubmitted.
Alix Mongiat
processor • May 8, 2024, 9:12 AM
Line 7 is pending vendor review.
Alix Mongiat
processor • May 13, 2024, 8:25 AM
@Bonnie K @Kaitlyn R Line 7 from vendor:
Does this tore close tight at top and bottom -Door will have some camber in it ?
Kaitlyn Reinwand
dealer_or_external • May 14, 2024, 12:01 PM
I GOT NOTE TO THE TECHNICIAN TO VERIFY. WILL UPDATE UPON ANSWER FROM TECHNICIAN
Kaitlyn Reinwand
dealer_or_external • May 20, 2024, 2:33 PM
@Alix M THE DOOR DOES NOT CLOSE TIGHT ON THE BOTTOM CORNERS
Alix Mongiat
processor • May 20, 2024, 8:30 PM
Updated with notes and resubmitted.
Alix Mongiat
processor • May 21, 2024, 2:49 PM
@Bonnie K @ANNA F @Kaitlyn R From GD: we will still need variant tag on the door to submit to vendor
*This unit has open recalls and must be repaired according to Federal Law before customer takes delivery.910039 - Curt Axle U-Bolt Torque 23V-490/2023-395 910039*
Crystal Kemmerlin
processor • May 23, 2024, 10:58 AM
@ANNA F @Kaitlyn R @Bonnie K @michelle g We see this folder was moved to corrected folder, however I am not seeing the tag variant needed for the claim? Not seeing and corrections.
Alix Mongiat
processor • May 23, 2024, 10:39 PM
@ANNA F @Kaitlyn R @Bonnie K @michelle g This keeps getting moved to info corrected without any notes. If the photo has been added that is needed, please comment to let us know. Thank you!
Crystal Kemmerlin
processor • May 29, 2024, 8:59 AM
@ANNA F @Kaitlyn R @Bonnie K @michelle g We are needing this information to proceed.
Kaitlyn Reinwand
dealer_or_external • May 29, 2024, 9:18 AM
THIS IS IN ANNAS COURT. SHE WAS GOING TO CALL GRAND DESIGN. THERE IS NOT A TAG ON THE COMPARTMENT DOOR TO TAKE A PICTURE OF.
Crystal Kemmerlin
processor • May 30, 2024, 5:49 PM
@ANNA F
ANNA FREEMAN
dealer_or_external • Jun 4, 2024, 8:16 AM
@Crystal K I spoke to GD and added pics and a dealer note in the pre auth on their site as requested by them. I also uploaded them into this file to keep it complete. moved folder to corrected.
Alix Mongiat
processor • Jun 4, 2024, 9:07 AM
Thank you! Moving this to PA pending since Anna took care of the items in GD.
Alix Mongiat
processor • Jun 4, 2024, 12:34 PM
Line 7 was approved for 1 hour of labor time.
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
Line 6 was approved for 1 hour of labor time.
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
@Bonnie K @Kaitlyn R Line 6 from vendor:
Does this tore close tight at top and bottom -Door will have some camber in it ?
Alix Mongiat
processor • Jun 4, 2024, 12:36 PM
Line 6 is pending vendor review.
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
@ANNA F @Kaitlyn R @Bonnie K Job 6 from GD: we will need model and serial number on door for vendor approval
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
PA 767980 submitted for approval for lines 2 (damage to fridge door/shelf) and line 6.
Alix Mongiat
processor • Jun 4, 2024, 12:37 PM
@Bonnie K @Kaitlyn R Job 6 (rear compartment door) feedback from GD: as the camber on this door been adjusted ?
Ashlee Olsen
processor • Jun 5, 2024, 12:05 PM
@Bonnie K @Heidi H I looked into the denial, and this was the response I got back from GD:
Line 2- would not be a warranty issue, tech states refer was not turned to correct position setting.
Line warranty repair 1- No defect found , just tested.
Bonnie Korte
dealer_or_external • Jun 5, 2024, 12:08 PM
@Ashlee O Would we have to move the scratches to a different line since the line refers to temperature?
Heidi Huntley
processor • Jun 5, 2024, 12:09 PM
Maybe for the temperature issues, it wasn't turned to the correct setting, but what about the scratches on the doors?
Heidi Huntley
processor • Jun 5, 2024, 12:09 PM
Looks like Bonnie and I are on the same page. :)
Ashlee Olsen
processor • Jun 5, 2024, 12:10 PM
That's what I thought too. I've already messaged them back, so I will let you know.
Ashlee Olsen
processor • Jun 6, 2024, 11:39 AM
Hi Bonnie, do you have a better picture of the crack on the door? These look mostly like scratches to GD, can you maybe circle where the crack is? Also, were the scratches noted on the DAF? If they were, we may be able to get those approved as well, but GD has messaged me back and said scratches are not a warrantable issue unless noted on the DAF at time of delivery. Thank you!
Ashlee Olsen
processor • Jun 12, 2024, 1:06 PM
@Bonnie K
ANNA FREEMAN
dealer_or_external • Aug 31, 2024, 2:23 PM
@Alix M WORK COMPLETED 08/29/24. PART INVOICE UPLOADED. FRT $12.44. MOVING TO SUBMIT.
Alix Mongiat
processor • Sep 3, 2024, 11:07 AM
Claim #832526 has been submitted for payment.
Alix Mongiat
processor • Sep 6, 2024, 9:19 AM
@ANNA F @Bonnie K @Kaitlyn R From GD:
**Line 1- 910039- please verify what the U-bolts were torqued to
**Line 4-Please provide photos of the vendor tags on the headrails of ALL the defective shades
ANNA FREEMAN
dealer_or_external • Sep 6, 2024, 11:15 AM
@Alix M uploaded corrected ro, and pic for shades, moved to corrected folder.
Alix Mongiat
processor • Sep 6, 2024, 11:28 AM
Notes added and resubmitted. Thank you.
Alix Mongiat
processor • Sep 12, 2024, 9:48 AM
@ANNA F @Bonnie K
From GD-
Please advise why 5-691982 SHADE 26 X 52 BLACK W/REFLECTIVE BACK MAN ROLLER SHADE IMP-STRING- are being claimed when the photo attached show different shade sizes- please verify the parts that are being claimed and adjusted accordingly
Alix Mongiat
processor • Sep 25, 2024, 4:14 PM
Following up on this. Thank you!
Alix Mongiat
processor • Sep 30, 2024, 9:38 AM
@ANNA F @Bonnie K GD sent a final request for this. Adding email to the folder.
Alix Mongiat
processor • Oct 8, 2024, 7:45 AM
Following up on this again- since GD sent the final request over a week ago. Thanks!
Alix Mongiat
processor • Nov 14, 2024, 8:14 AM
This paid on 10/9/24 on check 574799.
Claim Files
Print Claim 832526.pdf
pdf • Nov 14, 2024, 8:14 AM • 17,423 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Print Claim 832526.pdf
Final Attempt Email.pdf
mail-artifact • Sep 30, 2024, 9:38 AM • 115,369 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/Final Attempt Email.pdf
10271fi.pdf
main-pdf • Sep 6, 2024, 11:12 AM • 85,212 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271fi.pdf
Print Claim 832528.pdf
pdf • Sep 6, 2024, 9:21 AM • 14,894 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271 (1)/Print Claim 832528.pdf
121551.pdf
main-pdf • Aug 31, 2024, 2:18 PM • 12,658 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/121551.pdf
10271F.pdf
main-pdf • Aug 31, 2024, 2:17 PM • 80,870 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271F.pdf
10271.pdf
main-pdf • Apr 16, 2024, 3:49 PM • 80,658 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10271/10271.pdf