Claim explorer / evidence thread
Claim 9747
GRE 8220 • Alix • Write Off • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
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Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 3 • RO lines 9 • human-described photos 2 • 3C yellow • reconciliation reconciled • linked side comments 2
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
1 docs / 2 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/6646337d23389.jpg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
4 indexed side comments on this claim.
Latest visible thread signal
Oct 20, 2026, 8:00 PM • processor • TESTING AND LEARNING — Testing/Learning claim 9747, GRE 8220 / Write Off, original OEHLER.pdf. The RO supports Alix's May 15 question: both warranty-coded concerns were recorded as no problem found. Filling the gray tank
Role mix
Dealer 0 • OEM 0 • Processor 2
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
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Images
Claim Lines
complaint
WATER LEAK. WHEN DRAINING THE TANKS FOR W 1020 GRAND WINTERIZE THERE WAS WATER COMING OUT OF THE PLUMBING UNDER SINK AND KITCHEN - WHEN YOU GO TO DUMP GRAY WATER, WATER COMES OUT FROM BETWEEN INSULATION AND DRAIN HOSE.
needs-review • confidence 0.00
complaint
WATER LEAK. WHEN DRAINING THE TANKS FOR W 1020 GRAND WINTERIZE THERE WAS WATER COMING OUT OF THE PLUMBING UNDER SINK AND KITCHEN - WHEN YOU GO TO DUMP GRAY WATER, WATER COMES OUT FROM BETWEEN INSULATION AND DRAIN HOSE.
needs-review • confidence 0.00
cause
NPF- FILLED TANK TO 1/3 AND OPENDED UNDERBELLY TO CHECK FOR ANY WATER- THERE WAS NO WATER IN THE UNDERBELLY-
needs-review • confidence 0.00
cause
NPF- FILLED TANK TO 1/3 AND OPENDED UNDERBELLY TO CHECK FOR ANY WATER- THERE WAS NO WATER IN THE UNDERBELLY-
needs-review • confidence 0.00
correction
WHAT CUSTOMER IS SEEING IS WEEPING OUT OF THE CORIGATED UNDERBELLY-
needs-review • confidence 0.00
correction
WHAT CUSTOMER IS SEEING IS WEEPING OUT OF THE CORIGATED UNDERBELLY-
needs-review • confidence 0.00
complaint
THE HEATER IS VERY LOUD, WORKS WELL BUT W 1020 GRAND LOUD. IS THAT NORMAL OR?
needs-review • confidence 0.00
complaint
THE HEATER IS VERY LOUD, WORKS WELL BUT W 1020 GRAND LOUD. IS THAT NORMAL OR?
needs-review • confidence 0.00
cause
Test furnace for operation. Customer says it's loud.
needs-review • confidence 0.00
cause
Test furnace for operation. Customer says it's loud.
needs-review • confidence 0.00
correction
Furnace is running normal. The exhaust noise they hear is normal for that model.
needs-review • confidence 0.00
correction
Furnace is running normal. The exhaust noise they hear is normal for that model.
needs-review • confidence 0.00
complaint
CMR BOUGHT THE BACK UP CAMERA THE PLUGS E 16732 OEHLE IN. WHEN HE HOOKS THE LIGHTS UP TO THE TRUCK. SIGNAL LIGHTS WORK BUT NO CAMERA. VIDEO SAYS NO SIGNAL. WHEN HOOKS 7-WAY ADAPTER UP CAMERA WILL WORK BUT RIGHT SIGNAL LIGHT WILL NOT.
needs-review • confidence 0.00
complaint
CMR BOUGHT THE BACK UP CAMERA THE PLUGS E 16732 OEHLE IN. WHEN HE HOOKS THE LIGHTS UP TO THE TRUCK. SIGNAL LIGHTS WORK BUT NO CAMERA. VIDEO SAYS NO SIGNAL. WHEN HOOKS 7-WAY ADAPTER UP CAMERA WILL WORK BUT RIGHT SIGNAL LIGHT WILL NOT.
needs-review • confidence 0.00
cause
Test all exterior clearance lights for operation. Right turn signal inop when using 7 way adaptor to vehicle.
needs-review • confidence 0.04
cause
Test all exterior clearance lights for operation. Right turn signal inop when using 7 way adaptor to vehicle.
needs-review • confidence 0.04
correction
Need vehicle and adaptor here to test... Continued on page 2 PAGE 2 Work Order : 9747
needs-review • confidence 0.04
correction
Need vehicle and adaptor here to test... Continued on page 2 PAGE 2 Work Order : 9747
needs-review • confidence 0.04
Evidence Thread
Alix Mongiat
processor • May 15, 2024, 4:03 PM
@Bonnie K It looks like the two warranty lines are NPF. Just confirming.
michelle gray
dealer_or_external • May 15, 2024, 4:14 PM
That is correct. @Alix M
michelle gray
dealer_or_external • May 16, 2024, 12:59 PM
@Alix M I added model and serial number, but I was looking at wrong one. I will get the correct ones and update you.
iClaims AI
processor • Oct 20, 2026, 8:00 PM
TESTING AND LEARNING — Testing/Learning claim 9747, GRE 8220 / Write Off, original OEHLER.pdf. The RO supports Alix's May 15 question: both warranty-coded concerns were recorded as no problem found. Filling the gray tank to one-third and opening the underbelly found no trapped water; the furnace operated normally and its exhaust noise was described as normal for the model. The two photos are furnace identification labels, not evidence of a failed component. The separate camera/turn-signal concern was traced to a vehicle-plug connection and billed to the customer.
WHY NO FACTORY PAYMENT IS ESTABLISHED: the packet contains diagnostic checks but no demonstrated manufacturing defect or completed covered repair. The sidebar asks for NPF confirmation; it does not document a manufacturer denial, an approved diagnostic allowance or even a submitted claim. The warranty-coded amount is $116.76 ($115 labor and $1.76 supplies), while the $141.46 total includes $24.70 customer billing.
WHAT COULD HAVE BEEN DIFFERENT: distinguish diagnosis/customer explanation from a covered repair, document the tested normal operation clearly, and establish the payer or an explicit manufacturer diagnostic allowance before treating the charge as a warranty receivable. Do not invent a failed part to support reimbursement. If the concern recurs, contemporaneous evidence of an actual defect would be needed for a different conclusion. Owner confirms unpaid/write-off status; exact accounting disposition and any diagnostic entitlement remain unverified. Retrospective learning only. @Chris B @Heidi H @Tricia H
Claim Files
OEHLER.pdf
main-pdf • May 15, 2024, 1:14 PM • 74,318 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/OEHLER.pdf