Claim explorer / evidence thread
Claim 73879
MYRV 12024 • Stephanie • Paid • prime-time
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
69d elapsed • 0d remaining
Analyzed
Completed stage
69d elapsed • 0d remaining
Awaiting OEM
Completed stage
69d elapsed • 0d remaining
Auto-Approved
Completed stage
69d elapsed • 0d remaining
Payment Due
Completed stage
69d elapsed • 0d remaining
Escalation Eligible
Completed stage
69d elapsed • 0d remaining
Resolved
Overdue / escalation ready
69d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
14
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
69 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 24, 2026, 9:09 AM to Oct 17, 2026, 3:01 AM.
Indexed evidence
7 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
69 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/October 2026/Prime Time/73879/Paid claim.pdf
Timeline
First seen Aug 24, 2026, 9:09 AM • last seen Oct 17, 2026, 3:01 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
41 indexed side comments on this claim.
Latest visible thread signal
Oct 16, 2026, 10:08 AM • processor • Paid $3675.09 check 3241476 10/13/2026
Role mix
Dealer 0 • OEM 0 • Processor 23
Decision cues
Denial signals 0 • info / missing-doc asks 44 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES REFER WILL NOT OPERATE ON BATTERY ONLY WORKS WHEN CONNCECTED TO SHOREPOWER HARRISON, BERRETT L Customer #: 61287
needs-review • confidence 0.33
complaint
CUSTOMER STATES REFER WILL NOT OPERATE ON BATTERY ONLY WORKS WHEN CONNCECTED TO SHOREPOWER HARRISON, BERRETT L Customer #: 61287
needs-review • confidence 0.33
complaint
CUSTOMER STATES REFER WILL NOT OPERATE ON BATTERY ONLY WORKS WHEN CONNCECTED TO SHOREPOWER HARRISON, BERRETT L Customer #: 61287
needs-review • confidence 0.33
complaint
CUSTOMER STATES REFER WILL NOT OPERATE ON BATTERY ONLY WORKS WHEN CONNCECTED TO SHOREPOWER HARRISON, BERRETT L Customer #: 61287
needs-review • confidence 0.33
cause
No resistance between defrost heater fridge does not cool
needs-review • confidence 0.33
cause
No resistance between defrost heater fridge does not cool
needs-review • confidence 0.33
cause
No resistance between defrost heater fridge does not cool
needs-review • confidence 0.33
cause
No resistance between defrost heater fridge does not cool
needs-review • confidence 0.33
correction
Talked to Elisha at Lippert and was sent over a troubleshooting guide for the exact fridge model. Upon going thru the troubleshooting guide I tested the defrost heater for resistance and it read ofl which means that the defrost heater is bad and needs to be replaced. Spoke with Elisha again at Lippert and she said theres no more troubleshooting to do that there going to have to send a whole new fridge due to the ofl reading on defrost heater. Requesting 2.0 to remove and install, additional
partial-match • confidence 0.39
correction
Talked to Elisha at Lippert and was sent over a troubleshooting guide for the exact fridge model. Upon going thru the troubleshooting guide I tested the defrost heater for resistance and it read ofl which means that the defrost heater is bad and needs to be replaced. Spoke with Elisha again at Lippert and she said theres no more troubleshooting to do that there going to have to send a whole new fridge due to the ofl reading on defrost heater. Requesting 2.0 to remove and install, additional
partial-match • confidence 0.39
correction
Talked to Elisha at Lippert and was sent over a troubleshooting guide for the exact fridge model. Upon going thru the troubleshooting guide I tested the defrost heater for resistance and it read ofl which means that the defrost heater is bad and needs to be replaced. Spoke with Elisha again at Lippert and she said that theres no more trouble- shooting to do that there going to have to send a whole new fridge due to the ofl reading on defrost heater. Requesting 2hours for removal and install of new fridge, additional
partial-match • confidence 0.39
correction
Talked to Elisha at Lippert and was sent over a troubleshooting guide for the exact fridge model. Upon going thru the troubleshooting guide I tested the defrost heater for resistance and it read ofl which means that the defrost heater is bad and needs to be replaced. Spoke with Elisha again at Lippert and she said that theres no more trouble- shooting to do that there going to have to send a whole new fridge due to the ofl reading on defrost heater. Requesting 2hours for removal and install of new fridge, additional
partial-match • confidence 0.39
complaint
REMOVE & REPLACE ISLAND TO REPLACE REFRIGERATOR Page 1 of 3 © 2026 Integrated Dealer Systems *73879* Promised Date: 02 OCT 26 W/O: 73879 CORRECTION: Upon measuring and trying to remove old fridge I noticed that there is not enough space to remove and install the new fridge without removing the kitchen island. In order to move the kitchen island, will need to remove the p-trap under the sink in order to disconnect the plumbing from the ground to the island so that it can be moved. Once plumbing is disconnected we need to remove all the securing screws on the bottom of the island securing it to the floor. Once screws and plumbing to trap are taken apart will need to move the island out of the way to give space to get the old fridge removed and the new one installed. See pics for more info regarding why the island has to be removed. Labor Job # Description Total 2 REMOVE & REPLACE REFRIGERATOR N/C Subtotal for Job #2: 0.00 *73879* Job #3 - Warranty COMPLAINT: CUST. ARRIVED TO PICK UP - TONGUE JACK WILL NOT RETRACT
needs-review • confidence 0.28
complaint
REMOVE & REPLACE ISLAND TO REPLACE REFRIGERATOR Page 1 of 3 © 2026 Integrated Dealer Systems *73879* Promised Date: 07 OCT 26 W/O: 73879 CORRECTION: Upon measuring and trying to remove old fridge I noticed that there is not enough space to remove and install the new fridge without removing the kitchen island. In order to move the kitchen island, will need to remove the p-trap under the sink in order to disconnect the plumbing from the ground to the island so that it can be moved. Once plumbing is disconnected we need to remove all the securing screws on the bottom of the island securing it to the floor. Once screws and plumbing to trap are taken apart will need to move the island out of the way to give space to get the old fridge removed and the new one installed. See pics for more info regarding why the island has to be removed. Labor Job # Description Total 2 REMOVE & REPLACE REFRIGERATOR 780.00 Subtotal for Job #2: 780.00 *73879* Job #3 - Warranty COMPLAINT: CUST. ARRIVED TO PICK UP - TONGUE JACK WILL NOT RETRACT
needs-review • confidence 0.28
cause
Internal failure in the tongue jack
needs-review • confidence 0.11
cause
Internal failure in the tongue jack
needs-review • confidence 0.11
correction
Replace jack. Requesting .75
needs-review • confidence 0.06
correction
Replace jack. Requesting .75
needs-review • confidence 0.06
Evidence Thread
Stephanie Kendziorski
processor • Aug 24, 2026, 9:09 AM
@Brian P Hey, I know this is one for @Jeannette B, but I was wondering if you might have time to snap a picture of the serial number for the fridge? I have the model, but I went through all the pics, and don't see a serial tag. If not, that's ok. I can send a reminder to her tomorrow.
Stephanie Kendziorski
processor • Aug 25, 2026, 3:48 PM
@Jeannette B I need the serial number please. I have the model, but not the serial.
Jeannette Britton
dealer_or_external • Aug 25, 2026, 3:55 PM
@Stephanie K I took all the pictures that were in the refrigerator. At the bottom right corner where it shows the Model number there is another number. But I was not able to find any other tags. I even looked in the freezer
Stephanie Kendziorski
processor • Aug 25, 2026, 4:03 PM
The serial number is usually on a white sticker, with a barcode and is quite long. I will try this without it.
Stephanie Kendziorski
processor • Aug 25, 2026, 4:04 PM
Submitted PA 2785829
Jeannette Britton
dealer_or_external • Aug 25, 2026, 4:48 PM
@Stephanie K OMG I found it. I just uploaded it
Stephanie Kendziorski
processor • Aug 26, 2026, 12:13 PM
@Jeannette B Approved 2.0 hours - Case 7083037 VIN 5ZT2LC0B3TB012590 As a resolution to this case, we are approving up to 2.0 for labor. This serves as prior authorization for the removal and replacement of the REFER FCR16DCASA-BG : 2021123815 . This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing. This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Mobile service fees are not covered under the Lippert warranty for this product. VCB 2.00 to R&R the refer due to it not working properly. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp.
Jeannette Britton
dealer_or_external • Aug 26, 2026, 12:29 PM
@Stephanie K So I can submit the order request for new fridge? lol
Stephanie Kendziorski
processor • Aug 26, 2026, 12:44 PM
Yes
Stephanie Kendziorski
processor • Sep 2, 2026, 2:27 PM
@Brian P Here is an approved refrigerator replacement. This could be our test subject when it is time to submit if you're able to get an invoice for the disposal fee.
Brian Parrott
dealer_or_external • Sep 2, 2026, 2:36 PM
Yes, thank you.
Jeannette Britton
dealer_or_external • Sep 22, 2026, 3:28 PM
@Stephanie K The refrigerator has been received BUT, the island will need to be removed in order to get the old refrigerator out and the new one in. Please advise on how Forest River would like us to proceed.
Stephanie Kendziorski
processor • Sep 23, 2026, 12:04 PM
Hey Jeannette. Dennis Plank will need photos of the entire area in order to review it. He said he isn't able to pull up the floor plans.
Jeannette Britton
dealer_or_external • Sep 25, 2026, 10:08 AM
@Stephanie K Good morning! I have uploaded a new folder labeled additional photos. I know Mr. Harrison will be picking up today but I will not submit for payment till I hear from you. Tech is just shy of 6 hours total
Stephanie Kendziorski
processor • Sep 25, 2026, 10:32 AM
Thanks! I sent the pics off to Dennis. I'll keep you posted.
Stephanie Kendziorski
processor • Sep 25, 2026, 11:17 AM
@Jeannette Britton Hey! This is the email I got back from Dennis after sending the additional pictures to him.
I appreciate the pictures, but I am not real sure what the majority of these pictures are supposed to illustrate. I asked for pictures of the entire area, I got a half picture of the entire area. The pictures inside the cabinet do not illustrate anything to me. From the partial picture of what I requested looks like the refer will clear the island. I am not as to why the entry door would need to be removed when the refer can be tilted on its side to be removed. Can I get pictures of the entire area please? I will need to see evidence that the island does need to be moved to remove the refer.
Jeannette Britton
dealer_or_external • Sep 26, 2026, 11:39 AM
@Stephanie K The tech took measurements of the distance between the refrigerator and the island. If warranty looked up the dimensions they would see why the island needed to be removed.
Stephanie Kendziorski
processor • Sep 28, 2026, 11:00 AM
Hi Jeannette, I looked through all the pictures you sent me again, and I do not have a single photo with a measurement. Dennis had said he is not able to look up the measurements. Can you call me on this one when you have time? Thanks!
Jeannette Britton
dealer_or_external • Sep 29, 2026, 12:39 PM
@Stephanie K I have uploaded more pictures between the island and the refrigerator. Our Parts will get on the Forest River web site and get the measurements of the refrigerator
Jeannette Britton
dealer_or_external • Sep 29, 2026, 12:43 PM
@Stephanie K The measurements of the refrigerator is: 70 High, 32.87 Wide and 25 Deep. This is why the island and entry door needed to be removed.
Jeannette Britton
dealer_or_external • Sep 29, 2026, 3:04 PM
@Stephanie K I forgot to mention. When customers arrived to pick up their tongue jack would not lower, it would only go up. Should I open another WO for that or can it be added? We did replace it with one we had here since they were heading out on a trip
Stephanie Kendziorski
processor • Sep 29, 2026, 5:05 PM
You can add it to this and I can add the job to the current claim
Stephanie Kendziorski
processor • Sep 29, 2026, 5:05 PM
You can add it to this and I can add the job to the current claim
Jeannette Britton
dealer_or_external • Sep 30, 2026, 9:52 AM
@Stephanie K Good morning! Do I need to upload a new copy of the work order or would you like me to tell you here what the cause and correction is. Also our cost for the new jack is $142.62 the price jumps to $164.01. Part #142-62
Jeannette Britton
dealer_or_external • Sep 30, 2026, 9:53 AM
@Stephanie K Sorry on the box of the jack Part #15-0773 but in the system it changes to 142-62
Stephanie Kendziorski
processor • Sep 30, 2026, 11:23 AM
Whichever is easiest for you is fine with me!
Stephanie Kendziorski
processor • Oct 1, 2026, 10:17 AM
@Jeannette B 4.0 additional hours approved to remove kitchen island - this is job 2 in the portal. May have shop supplies if any fasteners or anything were used.
I still need to do the tongue jack - so let me know if you're sending me a new copy or just going to put the notes in here. Thanks!
Jeannette Britton
dealer_or_external • Oct 1, 2026, 10:45 AM
@Stephanie K For the tongue jack...which will be easier for you? a new copy of the wo or notes here
Stephanie Kendziorski
processor • Oct 1, 2026, 10:48 AM
Let's go with a fresh copy of the work order.
Jeannette Britton
dealer_or_external • Oct 1, 2026, 11:04 AM
@Stephanie K I will upload in a bit and let you know once complete
Jeannette Britton
dealer_or_external • Oct 1, 2026, 5:51 PM
@Stephanie K I finally uploaded a new copy of the work order and pictures of the tongue jack. The photos show it as job 2 but is now actually job 3. If you have any questions, please let me know.
Stephanie Kendziorski
processor • Oct 2, 2026, 3:43 PM
@Jeannette B Vendor approved .3 hours for the tongue jack. If we are doing off the shelf parts on this, can you send me an invoice or order slip or something that shows what you charge when it is ready to be submitted for payment? Thanks!
Stephanie Kendziorski
processor • Oct 7, 2026, 7:06 PM
@Jeannette B I need the final copy please with the pricing.
Jeannette Britton
dealer_or_external • Oct 8, 2026, 9:38 AM
@Stephanie K Good morning. Oops, sorry. I printed the wrong one for you and John M. It's on it's way
Jeannette Britton
dealer_or_external • Oct 8, 2026, 9:41 AM
@Stephanie K I just sent it :)
Stephanie Kendziorski
processor • Oct 8, 2026, 9:42 AM
I got it, but do you have an invoice for the tongue jack?
Jeannette Britton
dealer_or_external • Oct 8, 2026, 10:18 AM
@Stephanie K @Rhianna S I will tag Ree so she will see this.
Stephanie Kendziorski
processor • Oct 8, 2026, 5:45 PM
@Jeannette B Hey! Using the off the shelf parts claiming policy on this one, it looks like the potential part price for the tongue jack will be $230.97 + $20 handling fee.
It looks like the equivalent part number in FR is 10F10148A at a cost price of $174.65. Starting with the $174.65 you get a 15% markup on that cost price to expedite service to customer, plus your standard 15% markup. Then, an additional $20 shipping. Don't adjust anything yet, but I just wanted to let you know. I'll tag you and Sarah if there does end up needing to be an adjustment. I want to make sure I calculated properly and FR pays it.
Stephanie Kendziorski
processor • Oct 8, 2026, 6:01 PM
Submitted for payment
Stephanie Kendziorski
processor • Oct 9, 2026, 11:21 AM
@Jeannette B Hi! Using the off the shelf parts policy for the tongue jack, FR is paying a total of $200.85 for the part plus a $20 freight charge. We were able to get the cost ($174.65) price of the tongue jack from FR + 15% markup since you replaced with a tongue jack off your shelf to get the customer on their way. You'll need to get the part pricing adjusted for them to match.
Stephanie Kendziorski
processor • Oct 16, 2026, 10:08 AM
Paid $3675.09 check 3241476 10/13/2026
Claim Files
73879 REVISED F.pdf
pdf • Oct 8, 2026, 9:40 AM • 317,360 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73879/73879 REVISED F.pdf
73879 REVISED F.pdf
pdf • Oct 8, 2026, 9:40 AM • 317,360 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/73879/73879 REVISED F.pdf
73879F.pdf
main-pdf • Oct 7, 2026, 6:28 PM • 317,359 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879F.pdf
73879 REVISED.pdf
pdf • Oct 1, 2026, 5:49 PM • 316,333 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.2- Claims Returned iCS- MYRV/Prime Time/73879/73879 REVISED.pdf
73879 REVISED.pdf
pdf • Oct 1, 2026, 5:49 PM • 316,333 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73879/73879/73879 REVISED.pdf
73879.pdf
main-pdf • Aug 21, 2026, 6:07 PM • 308,473 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
73879.pdf
main-pdf • Aug 21, 2026, 6:07 PM • 308,473 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73879/73879.pdf