Claim explorer / evidence thread
Claim 73805
MYRV 12024 • Stephanie • Paid • newmar
risk 0.00
deadline Overdue / escalation ready
images 0
matched 2
review 8
Warranty deadline timeline
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Completed stage
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Completed stage
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Payment Due
Completed stage
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Escalation Eligible
Completed stage
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Resolved
Overdue / escalation ready
29d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
8
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
29 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 3, 2026, 3:40 PM to Aug 26, 2026, 3:08 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
29 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Newmar/73805/Paid claim.pdf
Timeline
First seen Aug 3, 2026, 3:40 PM • last seen Aug 26, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
27 indexed side comments on this claim.
Latest visible thread signal
Aug 25, 2026, 9:51 AM • processor • Paid $547.50
Role mix
Dealer 0 • OEM 0 • Processor 20
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 7
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES DRIVER SIDE MAIN SLIDE WILL NOT EXTEND
needs-review • confidence 0.00
cause
Slide will not move Lost extend and retract programming
needs-review • confidence 0.00
correction
Began by checking the actual rocker switch to ensure that it was operating correctly. The rocker switch was operating correctly. It did have power for both in and out. Went to the basement found the main slide control box found that there was an error code flashing error code was in teach mode got the cheat sheet for for reprogramming the slight control when it loses its programming *60491* Manually ran the slide all the way out, taught the controller. The full out ran the slide completely back in manually taught the slide control. The full in mode took it out of teach mode came back to the toggle switch ran the slide in and out several times the slide is operating correctly. The slide control is no longer in teach mode. This job is now complete. .80HRS
needs-review • confidence 0.00
complaint
CUSTOMER STATES INSTALL SHADE IN THE FRONT CAB OVER (PART INSIDE UNIT) / UNIT WAS MISSING UPON DELIVERY
needs-review • confidence 0.08
cause
MISSING / NOT EVER INSTALLED
needs-review • confidence 0.00
correction
Install of the shade complete new installation Found that it had to be installed on a lift lid for an overhead or over cab bunkbed Page 1 of 3 © 2026 Integrated Dealer Systems *73805* Remove the decorative buttons from the left lid by popping the cap, removing the button buttons with the Promised Date: 06 AUG 26 W/O: 73805 screws through the center Use the exact same holes for the shade brackets installed the shade brackets aligned the shade in the center of the hole so that it did not drag on either side when the lid was to be closed Tested the shade, pulled it down raised it back up. The installation is now complete. .60HRS
needs-review • confidence 0.24
complaint
CUSTOMER STATES SMALL TRIM IN BEDROOM NEEDS SECURED AT BOTTOM REAR OF DRIVER SIDE SLIDEOUT / CUSTOMER HAS TAPE ON IT
partial-match • confidence 0.36
cause
Trim came loose
partial-match • confidence 0.50
correction
Found that the oversized batten on the side of the rear slide fascia The rear slide is so close to the rear wall of the coach made it completely impossible to get a pneumatic, staple gun, or Brad nailer into that space to nail the batten back in place 3 inch piece of double sided 3M tape was used to re-secure the batten to the side of the slide room Work is now complete .25HRS
needs-review • confidence 0.24
complaint
CUSTOMER STATES THE DRIVER FENDER OVER THE LEFT REAR AXLE IS LOOSE AND NEEDS A NEW SCREW. / CUSTOMER INSTALLED ZIP TIE
partial-match • confidence 0.55
cause
Screw fell out the other was loose
partial-match • confidence 0.45
correction
Remove the customer applied zip tie Found the screw next to the zip tie was very loose Removed this self tapper screw Got another self tapper screw the same size and length *60491* Applied loc tight to both screws and reinstalled both screws until they were tight. Work completed .40HRS
partial-match • confidence 0.55
complaint
CUSTOMER STATES THE LATCH LOOSE AT ELECTRICAL PANEL DOOR WOULD CLOSE ALL THE WAY. (CUSTOMER TAPED)
matched • confidence 0.67
cause
Broken internally
partial-match • confidence 0.40
correction
Remove broken compartment door lock on the inside Installed the new lock Verified it was locking correctly Page 2 of 3 © 2026 Integrated Dealer Systems *73805* Replaced the trim cove on the inside Installed Promised Date: 06 AUG 26 W/O: 73805 .50HRS
partial-match • confidence 0.64
complaint
CUSTOMER STATES THE AWNING WIRES ARE LOOSE WHEN OUT COVERS LOOSE AT FRONT AWNING ARM *73805*
partial-match • confidence 0.62
cause
Wires taped to inside of aluminum guard fell off
needs-review • confidence 0.33
correction
Found the manufacturer used one side of a Velcro strip to tape the wires for the awning that run through the fabric to the outside all the adhesive for the Velcro had to come loose in the wire had fallen off Removed each section of the half of the Velcro used gorilla tape and re-taped the wires one at a time to each section of the guard until it was completely resecured. Job is now complete. .30HRS
matched • confidence 0.84
Evidence Thread
Stephanie Kendziorski
processor • Aug 3, 2026, 4:08 PM
Holding for PA until 8/4 to show Ashlee how to do Newmar.
Stephanie Kendziorski
processor • Aug 4, 2026, 12:30 PM
2664
Stephanie Kendziorski
processor • Aug 4, 2026, 12:32 PM
2664, 3225
Stephanie Kendziorski
processor • Aug 4, 2026, 12:36 PM
2664, 3225, 2739
Stephanie Kendziorski
processor • Aug 4, 2026, 12:46 PM
2664, 3225, 2739, 1962
Stephanie Kendziorski
processor • Aug 4, 2026, 12:48 PM
2664, 3225, 2739, 1962, 0942
Stephanie Kendziorski
processor • Aug 4, 2026, 12:50 PM
2664, 3225, 2739, 1962, 0942, 6239
Stephanie Kendziorski
processor • Aug 4, 2026, 1:36 PM
Submitted PA 73805
Ashlee Olsen
processor • Aug 11, 2026, 3:28 PM
@Brian P WO 73805 Newmar feedback:
COMMENT ENTERED ON 08/11/2026 AT 9:10:45 AM BY JMTRAXLER
UNIT WAS DELIVERED 2/25/26. NO DIQIR SUBMITTED NOTING SHADE MISSING AT TIME OF
DELIVERY. DO YOU HAVE DOCUMENTATION NOTING THIS WAS MISSING AT DELIVERY YOU CAN SEND
ME?
Ashlee Olsen
processor • Aug 11, 2026, 3:29 PM
@Brian P WO 73805 Newmar feedback: job 2
COMMENT ENTERED ON 08/11/2026 AT 9:10:45 AM BY JMTRAXLER
UNIT WAS DELIVERED 2/25/26. NO DIQIR SUBMITTED NOTING SHADE MISSING AT TIME OF
DELIVERY. DO YOU HAVE DOCUMENTATION NOTING THIS WAS MISSING AT
DELIVERY YOU CAN SEND
ME?
job 5:
COMMENT ENTERED ON 08/11/2026 AT 9:57:14 AM BY JMTRAXLER
PLEASE SEND PICS OF BROKEN PART.
Brian Parrott
dealer_or_external • Aug 11, 2026, 3:48 PM
The shade was completly missing. The customer called in while on a long trip and Newmar sent out a shade.
Ashlee Olsen
processor • Aug 11, 2026, 5:08 PM
@Brian P Hey! Do you have a DAF or anything notating the shade was missing from delivery? Also, I will need pictures of the broke part from job 5. Thank you!
Brian Parrott
dealer_or_external • Aug 11, 2026, 5:31 PM
It was not noted. This was never caught or installed from Newmar. The customer lowered the front portion for night time. The upper portion has the shade, the lower did not. The customer called customer service and was sent out to the customer at no charge. On job 5, the top rivet is missing.
Stephanie Kendziorski
processor • Aug 17, 2026, 1:10 PM
@Brian P Job 1 approved .8
Job 2 approved .6
Job 3 - approved .25
Job 4 approved .4
job 5 approved .5
Job 6 approved .3
Stephanie Kendziorski
processor • Aug 18, 2026, 10:10 AM
@Brian P @Rhianna S For job 2 - no shade is billed out? Is part 162715 on invoice 220585 order 8539948 the shade for this unit?
Brian Parrott
dealer_or_external • Aug 18, 2026, 10:30 AM
Newmar sent the shade no charge to the customer.
Stephanie Kendziorski
processor • Aug 18, 2026, 10:38 AM
Submitted for payment
Stephanie Kendziorski
processor • Aug 18, 2026, 1:54 PM
@Rhianna S The invoice that I can find for the latch on job 5 shows a cost price of $6.79, with the 30% markup, the price should be $8.83.
Stephanie Kendziorski
processor • Aug 18, 2026, 1:55 PM
Invoice 216193, PO 51713, Order 8538252
Rhianna Szczesiul
dealer_or_external • Aug 18, 2026, 2:19 PM
I ordered that latch over the counter for the customer, when it got billed to a warranty line it should have overridden the pricing.
Stephanie Kendziorski
processor • Aug 18, 2026, 4:07 PM
So am I ok to use the pricing from the invoice?
Rhianna Szczesiul
dealer_or_external • Aug 18, 2026, 5:14 PM
Yes, I will get the paperwork adjusted on our end. Thank you!
Stephanie Kendziorski
processor • Aug 24, 2026, 9:25 AM
@Brian P It looks like when I submitted this for payment, Newmar adjusted the approved labor on line 5 down from .5 to .2 hours. It was adjusted after adding the part and PO number, so I'm not sure if it's because it's a "mini" latch that the time was changed. I will email them to find out, but just wanted you to know.
Brian Parrott
dealer_or_external • Aug 24, 2026, 12:27 PM
Ok, not fair they changed it after.
Stephanie Kendziorski
processor • Aug 24, 2026, 1:33 PM
It's corrected and back to the .5
Brian Parrott
dealer_or_external • Aug 24, 2026, 2:12 PM
Thank you
Stephanie Kendziorski
processor • Aug 25, 2026, 9:51 AM
Paid $547.50
Claim Files
73805F.pdf
main-pdf • Aug 17, 2026, 1:51 PM • 318,372 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/August 2026/Newmar/73805/73805F.pdf
73805.pdf
main-pdf • Aug 3, 2026, 3:37 PM • 318,136 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/73805/73805.pdf
73805.pdf
main-pdf • Aug 3, 2026, 3:37 PM • 318,136 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Newmar/73805/73805.pdf