Claim explorer / evidence thread
Claim 73187-2
MYRV 12024 • Stephanie • Parts Returns • r-pod
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
97 days open in the visible workflow.
Recommended Action
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 28, 2026, 5:48 AM to Jul 26, 2026, 3:09 AM.
Indexed evidence
3 docs / 4 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
97 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/Part Returns/73187-2
Timeline
First seen May 28, 2026, 5:48 AM • last seen Jul 26, 2026, 3:09 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
16 indexed side comments on this claim.
Latest visible thread signal
May 28, 2026, 10:30 AM • processor • Paid $446.93 check 3165606
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 3
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Claim Lines
complaint
HIGH VOLTAGE ALARM ON SOLAR DISPLAY
needs-review • confidence 0.06
cause
Converter surges to 18V MONTOYA, ADAM D Customer #: 41705 Replaced converter
needs-review • confidence 0.03
correction
I used a multimeter and checked at the converter lugs on the fuse panel. What the voltage is and found that it goes up to 18 V for a matter of 5 to 8 seconds before it starts dropping back down. So the display on the solar controller from a high voltage and then resetting. I did talk to WFCO. They advised that the highest voltage you should ever get out of one of the converters is 14.6 V. So I checked the solar controller. So I pulled the controller and pulled the positive off the back of the solar controller from the solar panel and I was still getting an over voltage error at 18 V on the controller. The auto detect converter is gonna have to be replaced. Completed. Turned in old converter to Rhi. Job completed. Request 2.20
needs-review • confidence 0.15
Evidence Thread
Stephanie Kendziorski
processor • Apr 17, 2026, 11:50 AM
Submitted PA 2645675
Stephanie Kendziorski
processor • Apr 20, 2026, 9:17 AM
@Jeannette B Approved .75 - note from FR: excessive time requested. Time reduced based on photos, description and flat rate. Authorized - Replace as stated
Jeannette Britton
dealer_or_external • May 2, 2026, 2:22 PM
@Stephanie K
I have been asked to see if there is any way we can get more time for this WO.
Stephanie Kendziorski
processor • May 4, 2026, 10:28 AM
I emailed Andrea at FR to see if we can get the time increased. I CC'd you on the email.
Stephanie Kendziorski
processor • May 5, 2026, 10:10 AM
Andrea said she could up it .5, to give you 1.25 hours total. Will that work?
Jeannette Britton
dealer_or_external • May 8, 2026, 10:41 AM
@Stephanie K Good morning. It will have to work. Thank you for all you do
Stephanie Kendziorski
processor • May 8, 2026, 11:00 AM
No problem, it's what I am here for. :) I'll email her back and let her know. Thank you!
Stephanie Kendziorski
processor • May 8, 2026, 4:09 PM
@Jeannette B @Rhianna S Can you please send the invoice for the part? Thank you!
Stephanie Kendziorski
processor • May 12, 2026, 9:48 AM
@Brian P
Rhianna Szczesiul
dealer_or_external • May 12, 2026, 3:19 PM
Done!
Stephanie Kendziorski
processor • May 12, 2026, 8:44 PM
@Jeannette B Part cost on invoice is $182.11, with 15% markup total is $209.43, part will be off. Labor was only approved for .75 at $142.50. Total submitted for payment is $351.93. Not sure if you can still adjust this, but just wanted to let you know. @Sarah C
Stephanie Kendziorski
processor • May 12, 2026, 8:47 PM
Actually, this was supposed to have been updated to 1.25 hours. FR has not updated the labor yet. I'll get that straightened out, but your part is still off a bit.
Stephanie Kendziorski
processor • May 12, 2026, 8:51 PM
Thank you!
Stephanie Kendziorski
processor • May 14, 2026, 9:59 AM
@Jeannette B Part needs to be returned. Please let me know when the label has been created.
Jeannette Britton
dealer_or_external • May 14, 2026, 11:04 AM
@Stephanie K
Good morning. I just uploaded the shipping label, it should be picked up today.
Stephanie Kendziorski
processor • May 28, 2026, 10:30 AM
Paid $446.93 check 3165606
Claim Files
49556.pdf
main-pdf • May 12, 2026, 3:13 PM • 78,618 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/Part Returns/73187-2/49556.pdf
73187-2F.pdf
main-pdf • May 8, 2026, 10:57 AM • 418,579 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/Part Returns/73187-2/73187-2F.pdf
73187-2.pdf
main-pdf • Apr 17, 2026, 11:35 AM • 417,987 bytes
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/Part Returns/73187-2/73187-2.pdf