Claim Detail

dealer_or_external • May 11, 2026, 10:26 AM

@Jeannette B

processor • May 11, 2026, 10:48 AM

Good morning! Can you send pictures of the model/serial number tags for the TV and the stop top cover?

processor • May 11, 2026, 10:52 AM

Submitted PA 2670668 to get started with the two larger jobs, still need model/serial numbers for TV and stove.

processor • May 12, 2026, 9:26 AM

@Jeannette B Job A - DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 4 - Need additional pictures showing what is to the left of this TV that the TV may have been in contact with that could have scratched this TV. Also need serial/model numbers. Job 5 - Need additional pictures, and pictures of the model/serial number.

dealer_or_external • May 16, 2026, 3:07 PM

@Stephanie K I put the WO to be re-dispatched to tech for pictures of the TV & stove.

processor • May 18, 2026, 9:39 AM

Ok, there were also pictures needed for the fascia on job 3. Also, what kind of feedback do you want me to tell FR for the work on job A/1?

processor • May 18, 2026, 9:42 AM

For the awning - it is recommended that the tech reaches out to Primetime to get further instruction on this.

processor • May 20, 2026, 10:50 AM

Just sending a reminder on this one. For job 3 need additional pictures showing entire cabinet as well as what may have caused the stile damage. For job 4 need pictures showing what is left of the TV that may have been in contact with TV to cause damage, along with model/serial info. JOb 5 need pic of model serial info, pictures of the cooktop with the glass top hinges out of the way.

dealer_or_external • May 26, 2026, 10:57 AM

@Stephanie K Good morning. I just uploaded the pictures of the back of the TV and Stove.

processor • May 26, 2026, 11:49 AM

Ok, thank you. I am not seeing the other pictures that were requested though. For line 3 they wanted pictures of the entire cabinet. For the TV they wanted a picture of what was to the left that may have caused the damage. For the stove they wanted a picture of the cooktop with the hinges out of the way.

processor • May 28, 2026, 11:34 AM

@Jeannette B Hey Jeannette. This is one we talked about yesterday, so I know there is some revising that needs to happen, but Chris at FR needs some clarification on the repair for job 05. Tech mentioned the stove top glass cover is scratched, which is able to be seen in the photo. However, he also mentioned that the stove top needs to be removed and then replaced and the stove tested for leaks. Are you replacing the glass cover and the stove top, or one or the other? There are some knicks in the paint on the stove top, so can you get clarification on that as well when you starting looking into this one.

processor • May 28, 2026, 12:50 PM

@Jeannette B Hey Jeannette. This is one we talked about yesterday, so I know there is some revising that needs to happen, but Chris at FR needs some clarification on the repair for job 05. Tech mentioned the stove top glass cover is scratched, which is able to be seen in the photo. However, he also mentioned that the stove top needs to be removed and then replaced and the stove tested for leaks. Are you replacing the glass cover and the stove top, or one or the other? There are some knicks in the paint on the stove top, so can you get clarification on that as well when you starting looking into this one.

processor • Jun 10, 2026, 10:16 AM

@Jeannette B JOb 4 - approved .5 All other lines on this have now been denied because no feedback has been given. I will need to do a new PA/claim for lines 1, 3, and 5 - but I need the information requested before I can. Job 1 - note from FR: DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 5 - Need additional pictures. Of the model and serial number tag, pictures of this cooktop with the glass top hinges out of the way. What exactly is scratched and exactly what are you replacing? The glass folding cover or the black part because the right front cornet has a few nicks in it?

processor • Jun 10, 2026, 10:17 AM

@Jeannette B JOb 4 - approved .5 All other lines on this have now been denied because no feedback has been given. I will need to do a new PA/claim for lines 1, 3, and 5 - but I need the information requested before I can. Job 1 - note from FR: DEaler should have called in so that we could speak to the plant production manager and the electrical group leader to determine the likely cause. If the Dealer technician has not been able to identify the problem within 30 minutes, we recommend that they reach out to the Warranty Representative for that Forest River brand. This will help ensure that the time spent on the repair will more likely be authorized as additional direction can be given to eliminate wasted time. No way should this take nearly this amount of time. Job 3 - Need additional pictures showing this entire cabinet as well as what may have caused this stile damage. Job 5 - Need additional pictures. pictures of this cooktop with the glass top hinges out of the way. What exactly is scratched and exactly what are you replacing? The glass folding cover or the black part because the right front cornet has a few nicks in it?

dealer_or_external • Jun 11, 2026, 4:58 PM

Emailed Shop Foreman (Chris) info needed - he will get with the tech tomorrow.

dealer_or_external • Jun 12, 2026, 5:32 PM

@Stephanie K @Sarah C @Jeff M I believe this is one of the ones that was re-submitted. Duplicate lines were deleted and has gone back to the tech a couple times, mainly for Job A and 01, since they appear to be the same issue. I can transfer Jobs A and 01 and keep as 1 line item and Job 3 to WO 73090-2. Keep Job 4 on this WO, finalize it and submit for payment if that will work?

processor • Jun 16, 2026, 12:32 PM

Spoke to Jeannette today on this one. Job A is going to be removed. She is going to get with Chris about the other lines needing information.

processor • Jun 16, 2026, 1:21 PM

@Jeannette B

processor • Jun 16, 2026, 1:48 PM

@Jeannette B Job 4 - approved .5 - Claim 2670668 Job 5 approved .1 - claim 2711870 As discussed on the phone - I have not done anything with the remaining lines on this until you have time to work through the 73090-2 copy. I am moving this to PA approved since the other jobs will be on a new work order.

dealer_or_external • Jun 16, 2026, 1:59 PM

@Stephanie K That will work. I am creating the new WO today and there may be additional lines added at that time but I will hold off submitting till it gets pulled back in the bay. Thank you for being confused with me...it made me feel better :)

processor • Jun 16, 2026, 2:03 PM

Sounds good! Thank you.