Claim Detail

Both sides of the barn door from the living area to the front bedroom facia fell off during transport. Was found that they were nailed to the board screwed to the ceiling with nails that were too short. Both facias were taken into the shop. All the remaining nails were removed. Measurements were taken of the width of the board, screwed to the ceiling, holes were drilled in the valances or facia inside the unit. Some of the nails that were still attached to the board on the ceiling were removed. Touchup was done with a putty stick on some of the old nail holes. Both the inner and outer valances were reattached with screws. The outer valance, due to its length, had a total of five screws, added the intervals because of a short piece, had two screws added, and it was attached to the ceiling. Then ensured that if there is ever another issue *1000* with the barn door the valances can be easily removed so the repairs to the door can be made. This job is now complete 08.20.26 Verified concern and inspected detached balance assembly, mounting structure, surrounding trim, and ceiling/wall attachment area for damage, loose hardware, and factory staple/bachelor failure time .3hr Remove remaining loose fasteners/staples/attachment material from mounting surface and backside of balance assembly. Inspected wood backing and trim structure for integrity prior to reinstall time. O.3hr Cleaned and prepped mounting surface to ensure proper adhesion and secure reinstallation. Removed loose debris/material from trim and attachment locations . time 0.2hr Test fit balance assembly above master bedroom entryway and perform alignment adjustments to obtain proper fitment across full doorway opening and adjoining trim pieces. Time 0.5 hour Reinforced and resecure valance assembly using proper fasteners and attachment methods to restore secure mounting and reduce likelihood of repeat separation during transit conditions. Time 0.5 HR Adjustment of income/corner alignment and corrected visible gaps between balance and surrounding trim components for improved cosmetic appearance. Time 0.3 HR Apply pressure hold/clamping as needed during securement process and recheck mountain stability after installation. Time 0.2hr Page 1 of 5 © 2026 Integrated Dealer Systems *72855-1* Promised Date: 28 AUG 26 W/O: 72855-1 Performed final inspection of repaired area, verified balance assembly is secure and properly aligned, and clean work area. Time 0.2 HR Time requsted 2.5 hours

partial-match • confidence 0.56

The snap lock ceiling trim in the bathroom, just inside the door. At one section, was approximately 4 inches had come unsnapped from the ceiling. Trim was pressed back into place. The ceiling is not bowed. No other issues suspected. It snapped back into place appropriately. The job is now complete. Inspect affected corner trim/surrounding wall panel, ceiling panel and attachment points determine extensive separation and verify no additional hidden damage or loose mounting structures present. Time 0.3 HR Page 2 of 5 © 2026 Integrated Dealer Systems *72855-1* Remove affected trim/molding carefully to prevent damage to surrounding wall panels, ceiling material, and Promised Date: 28 AUG 26 W/O: 72855-1 adjacent finish trim components. Remove loose staples fasteners and inspect backside of molding for damage of warping. Time 0.4 HR Inspected repair mounting surfaces by cleaning debris, adhesive residue, and loose material from ceiling and wall transition area to ensure proper reinstallation of the region. Time 0.2 HR Realign molding and trim assembly to factory fitment position and test fit entire section to verify proper contour and blush contact against wall and ceiling surfaces. Time 0.3 HR Re-secure trim assembly using proper fasteners/adhesive methods as needed to be insured secure attachment and reduce likelihood of repeat separation during transport vibration and normal unit movement . time 0.4 HR Adjust corner fitment and finish alignment to minimize visible gaps insure proper cosmetic appearance with *72855-1* adjoining trim components ,time 0.2 hr Allow securement material to set and performed final inspection to verify trim remain secure and properly aligned after repair completion clean affected work area . Time 0.2 hr Total 2.0 hrs

partial-match • confidence 0.61

Found entry screen door difficult to operate with binding/sticking present during opening and closing operation. Inspection indicate screen door latch/catch-up alignment and door fitment require adjustment to restore proper operation INC., MYERS "RV" CENTER, Customer #: 1000

partial-match • confidence 0.42

Removed the two roundhead screws on the striker plate. Took the Striker plate to the anvil flattened striker played out, so it was no longer in a raised position Got two flathead Phillips screws put the striker plate back in place reattached with flathead screws Tested the screen door. The screen door is no longer hanging on the screws or the striker bike. Tested the entry door. The entry door is closing and latching properly and easily. With the screen door clipped to the entry door, both open and close without hanging and separating The door is operational working correctly. The job is now complete. Found the center hinge was bent outward Straightened the hinge door work correctly Job complete *1000*

partial-match • confidence 0.45

Inspect window area surrounding trim, mounting brackets, and attachment locations to verify Missy balance condition and confirm no additional damage the wall or mounting structure time 0.2 HR Obtain and prepare replacement balance assembly and verify correct fitment, finish, and hardware prior to installation. Time 0.2to HR Page 3 of 5 © 2026 Integrated Dealer Systems *72855-1* Promised Date: 28 AUG 26 W/O: 72855-1 Install mounting hardware/brackets as needed and align balance assembly to factory position above window opening. Time 0.4 HR Adjust balance alignment and spacing to ensure proper fitment with Rounding wall panels, window frame, and rollerskate assembly, times 0.2 HR Secure valance assembly and verify stability during operation of shade and slide movement conditions. Time 0.1 hr Perform final cosmetic inspection clean work area after installation complete. Times 0.1 HR Total 1.3hr Subtotal for

partial-match • confidence 0.38

dealer_or_external • May 18, 2026, 12:13 PM

@Jeannette B

processor • May 18, 2026, 1:48 PM

@Jeannette B Please send the model/serial numbers for line 7. Tech doesn't actually have that he is replacing it..is that what is needing to be done or does he want a recommendation from FR to see if there is something else that should be replaced?

processor • May 18, 2026, 1:48 PM

Draft 2679134

processor • May 20, 2026, 10:45 AM

Just a reminder, I still need the above information.

dealer_or_external • May 22, 2026, 10:32 AM

@Stephanie K I gave this back to the tech this morning.

processor • Jun 10, 2026, 10:18 AM

Has tech returned info to you yet?

dealer_or_external • Jun 11, 2026, 1:09 PM

@Jeannette B @Jeff M I spoke with the tech and he stated that the water pump got hot and shut off. He is requesting replacement. I have added a photo of the part that shows the model/serial number.

processor • Jun 11, 2026, 2:19 PM

Submitted PA

processor • Jun 12, 2026, 9:57 AM

@Jeannette B For line 2 - FR is asking what caused the damage. I had thought maybe that upper piece falling down, but I'm not sure if that would explain all the damage shown in the picture. For line 6 - FR needs a picture of where the leak is coming from. I'm going to email you a picture that I have selected an area that looks like it is where the leak is coming from - can you just confirm it once I send it to you?

processor • Jun 16, 2026, 10:45 AM

Hey Jeannette. Did you get the email I sent of the picture for the leak on line 6? If so, can you just let me know if the area I highlighted is where the leak is originating from. Still need info for line 2 as well. See my note above.

processor • Jun 17, 2026, 11:52 AM

Hey Jeannette. Can you let me know if you got the email I sent you on this one? It should have been a picture of the area highlighted that was leaking. I still need info for line 2 as well. Please see my note above from June 12.

processor • Jun 24, 2026, 9:27 AM

@Jeannette B Job 1 - approved 1.0 - excessive labor, FR reduced Job 2 - approved 1.0 - excessive labor, FR reduced Job 3 - approved .2 - excessive labor, FR reduced to flat rate Job 4 - approved .2 - excessive labor - FR reduced to flat rate Job 5 - denied - From FR - with the information and pictures provided, the unit reflects the standard appearance/specs at time of production. Job 6 - approved .4 - excessive labor, FR reduced. Job 7 - approved .5 to replace water pump - excessive time, FR reduced.

dealer_or_external • Jul 1, 2026, 4:52 PM

@Stephanie K Just letting you know I submitted the order request for the Water Pump today

dealer_or_external • Jul 30, 2026, 1:03 PM

@Stephanie K So apparently I need to order a door for job 2. This WO was given to a different tech. Is it approved for me to order It?

processor • Jul 30, 2026, 1:09 PM

The door replacement is authorized for 1.0 hour.

dealer_or_external • Jul 30, 2026, 6:27 PM

@Stephanie K Awesome! I will place the order request right now. Thank you

processor • Aug 25, 2026, 10:31 AM

Hey @Jeannette B Just checking in on this one. Work order is dated May 18th, so it's more than 3 months old. Haven't had approval for 3 months yet, but just want to see what the status was. Is the work still incomplete?

dealer_or_external • Aug 25, 2026, 11:37 AM

@Stephanie K I should be finalizing and submitting for payment today. I had the WO on my desk this morning when I came in

processor • Aug 25, 2026, 12:52 PM

Submitted for payment - cost price did not populate correctly, keep an eye out. May need to do small claim for difference.

processor • Aug 26, 2026, 7:58 AM

@Jeannette B FR is asking for a picture of the stamped serial number on the black part of the part. Can you please get it? Thank you!

dealer_or_external • Aug 26, 2026, 10:55 AM

@Stephanie K Good morning! What job #?

processor • Aug 26, 2026, 10:56 AM

Oh jeeze, my apologies! Line 7 for the water pump.

processor • Aug 27, 2026, 4:45 PM

@Jeannette B It is for the old/faulty water pump.

processor • Sep 1, 2026, 12:59 PM

Still need this picture on the old water pump of the stamped serial number.

dealer_or_external • Sep 1, 2026, 6:43 PM

@Stephanie K I just emailed you the only other number I was able to find. Let me know if that works

processor • Sep 1, 2026, 6:44 PM

I got it, added it to the claim and resubmitted. Thank you!

processor • Sep 10, 2026, 8:39 AM

Paid $928.69 check 3224121 9/9/2026