Claim Detail

dealer_or_external • May 18, 2026, 12:13 PM

@Jeannette B

processor • May 18, 2026, 1:48 PM

@Jeannette B Please send the model/serial numbers for line 7. Tech doesn't actually have that he is replacing it..is that what is needing to be done or does he want a recommendation from FR to see if there is something else that should be replaced?

processor • May 18, 2026, 1:48 PM

Draft 2679134

processor • May 20, 2026, 10:45 AM

Just a reminder, I still need the above information.

dealer_or_external • May 22, 2026, 10:32 AM

@Stephanie K I gave this back to the tech this morning.

processor • Jun 10, 2026, 10:18 AM

Has tech returned info to you yet?

dealer_or_external • Jun 11, 2026, 1:09 PM

@Jeannette B @Jeff M I spoke with the tech and he stated that the water pump got hot and shut off. He is requesting replacement. I have added a photo of the part that shows the model/serial number.

processor • Jun 11, 2026, 2:19 PM

Submitted PA

processor • Jun 12, 2026, 9:57 AM

@Jeannette B For line 2 - FR is asking what caused the damage. I had thought maybe that upper piece falling down, but I'm not sure if that would explain all the damage shown in the picture. For line 6 - FR needs a picture of where the leak is coming from. I'm going to email you a picture that I have selected an area that looks like it is where the leak is coming from - can you just confirm it once I send it to you?

processor • Jun 16, 2026, 10:45 AM

Hey Jeannette. Did you get the email I sent of the picture for the leak on line 6? If so, can you just let me know if the area I highlighted is where the leak is originating from. Still need info for line 2 as well. See my note above.

processor • Jun 17, 2026, 11:52 AM

Hey Jeannette. Can you let me know if you got the email I sent you on this one? It should have been a picture of the area highlighted that was leaking. I still need info for line 2 as well. Please see my note above from June 12.

processor • Jun 24, 2026, 9:27 AM

@Jeannette B Job 1 - approved 1.0 - excessive labor, FR reduced Job 2 - approved 1.0 - excessive labor, FR reduced Job 3 - approved .2 - excessive labor, FR reduced to flat rate Job 4 - approved .2 - excessive labor - FR reduced to flat rate Job 5 - denied - From FR - with the information and pictures provided, the unit reflects the standard appearance/specs at time of production. Job 6 - approved .4 - excessive labor, FR reduced. Job 7 - approved .5 to replace water pump - excessive time, FR reduced.

dealer_or_external • Jul 1, 2026, 4:52 PM

@Stephanie K Just letting you know I submitted the order request for the Water Pump today

dealer_or_external • Jul 30, 2026, 1:03 PM

@Stephanie K So apparently I need to order a door for job 2. This WO was given to a different tech. Is it approved for me to order It?

processor • Jul 30, 2026, 1:09 PM

The door replacement is authorized for 1.0 hour.

dealer_or_external • Jul 30, 2026, 6:27 PM

@Stephanie K Awesome! I will place the order request right now. Thank you

processor • Aug 25, 2026, 10:31 AM

Hey @Jeannette B Just checking in on this one. Work order is dated May 18th, so it's more than 3 months old. Haven't had approval for 3 months yet, but just want to see what the status was. Is the work still incomplete?

dealer_or_external • Aug 25, 2026, 11:37 AM

@Stephanie K I should be finalizing and submitting for payment today. I had the WO on my desk this morning when I came in

processor • Aug 25, 2026, 12:52 PM

Submitted for payment - cost price did not populate correctly, keep an eye out. May need to do small claim for difference.

processor • Aug 26, 2026, 7:58 AM

@Jeannette B FR is asking for a picture of the stamped serial number on the black part of the part. Can you please get it? Thank you!

dealer_or_external • Aug 26, 2026, 10:55 AM

@Stephanie K Good morning! What job #?

processor • Aug 26, 2026, 10:56 AM

Oh jeeze, my apologies! Line 7 for the water pump.

processor • Aug 27, 2026, 4:45 PM

@Jeannette B It is for the old/faulty water pump.

processor • Sep 1, 2026, 12:59 PM

Still need this picture on the old water pump of the stamped serial number.