Claim Detail

dealer_or_external • Dec 15, 2025, 8:57 PM

@Stephanie K @Brian P Brian's sticky note reads: tech to KOA - give .50 for travel time if not all time

processor • Dec 22, 2025, 3:24 PM

For job 1 - there is already a claim against a window shade at the sofa for relocating brackets. Is this a different shade? The notes don't have a specific location, so I want to make sure it isn't the same one. For labor line 2 - do you want that submitted to Newmar? I see you have a lot of diagnostic time involved at this point, but it doesn't look like a repair was made.

dealer_or_external • Dec 22, 2025, 3:53 PM

For job 1 we can use a bedroom location Job 2: We looked all over the unit for a switch to turn off the light. We traced all wiring and called Newmar for wiring location. We finally traced and found the fuse powering the lights and pulled fuse. No repair was made as customer was leaving town.

processor • Dec 22, 2025, 5:11 PM

Submitted PA for line 1.

processor • Dec 23, 2025, 10:26 AM

@Brian P Line 1 approved .5

dealer_or_external • Dec 23, 2025, 2:32 PM

Did you submit Job 2?

processor • Dec 23, 2025, 2:37 PM

No, there wasn't a repair was made. Typically the manufacturers don't cover diag time, especially for no repair. I can try for it.

dealer_or_external • Dec 23, 2025, 2:39 PM

Newmar sometimes will pay diag, especially when we call in for tech service

processor • Dec 23, 2025, 2:40 PM

Ok, let me see what I can do!

processor • Dec 23, 2025, 4:11 PM

Brian, line 2 approved 3.0 hours.

dealer_or_external • Dec 23, 2025, 4:13 PM

Wow! Awesome!

dealer_or_external • Feb 18, 2026, 6:25 PM

@Brian P @Jeff M Claim 72708 was still not marked as complete. I just did that dated 01/02/26. Claim 72708A is still not marked complete. The WO is closed and there is an AR for it. Is there a reason why it is not completed on the Newmar portal?

dealer_or_external • Feb 23, 2026, 2:38 PM

What is the status on this @Brian P Claim 72708A shows "RETURNED" status, but there is an outstanding AR for $647.50.

processor • Feb 23, 2026, 2:59 PM

@Sarah C - Just trying to help out, here is what I've gathered on it. My answer might not be quite what you're looking for, so please @Brian P feel free to chime in. Newmar (CSTROZIER) just responded to this on Friday with this note for line 2 (see below). SO YOU RELEASED THE COACH WITH NO REPAIR AND ARE CHARGING 3 HOURS FOR SOMETHING YOU DO NOT KNOW HOW TO FIX AND DID NOT LOOK UP DOCUMENTATION OR COME UP WITH A FIX? I think when 72708 was marked complete, this one somehow got submitted for payment as well accidentally. Brian hasn't told me this one was ready to submit for payment, so I'm not quite sure how it was. Nevertheless, if job 2 is ready to submit for payment, I do need to respond to that comment from Newmar that is above. $92.50 is pending payment for the shade, but the remaining $555 is for job 2 that was returned with that note above.

processor • Feb 23, 2026, 3:00 PM

@Sarah C - Just trying to help out, here is what I've gathered on it. My answer might not be quite what you're looking for, so please @Brian P feel free to chime in. Newmar (CSTROZIER) just responded to this on Friday with this note for line 2 (see below). SO YOU RELEASED THE COACH WITH NO REPAIR AND ARE CHARGING 3 HOURS FOR SOMETHING YOU DO NOT KNOW HOW TO FIX AND DID NOT LOOK UP DOCUMENTATION OR COME UP WITH A FIX? I think when 72708 was marked complete, this one somehow got submitted for payment as well accidentally. Brian hasn't told me this one was ready to submit for payment, so I'm not quite sure how it was. Nevertheless, if job 2 is ready to submit for payment, I do need to respond to that comment from Newmar that is above. I know it's just for diag time. $92.50 is pending payment for the shade, but the remaining $555 is for job 2 that was returned with that note above.

dealer_or_external • Feb 23, 2026, 3:29 PM

I commented on the claim and sent it back to Leon.

processor • Feb 23, 2026, 4:13 PM

Dealer submitted

processor • Feb 24, 2026, 9:45 AM

@Brian P Newmar (JMTRAXLER) wants to know if you have a case number from your phone call with Newmar. I can see that "ALDUNNING" has a note that pictures are from case 01052022, but I can't tell if that is also for the phone calls or just the emailed pictures.

dealer_or_external • Feb 24, 2026, 10:06 AM

John (tech) did not get a case number. I know he was on the phone several times that afternoon. We went to the KOA, then the customer drove it here but could only leave it until 5.

processor • Feb 25, 2026, 9:18 AM

@Brian P Newmar reduced the time from 3.0 hours to 1.0 on this one with the following note: ENGINEERING ADVISED: THE STRIP LIGHT ON THE AWNING IS WIRED WITH THE PATIO LIGHT ABOVE THE GARAGE ENTRY DOOR. SWITCH SHOULD BE NEXT TO THIS ENTRY DOOR, NEAR THE AWNING IN/OUT SWITCH. AT THE SWITCH THERE SHOULD BE A PURPLE/WHITE STRIPE WIRE THAT THEN LOOPS AT THE PATIO LIGHT AND ENDS AT THE AWNING. APPROVED 1.0 HR LABOR TO CHECK / REPAIR BEST REGARDS LEON STROZIER

processor • Feb 25, 2026, 9:19 AM

@Brian P Newmar reduced the time from 3.0 hours to 1.0 on job 2 with the following note: ENGINEERING ADVISED: THE STRIP LIGHT ON THE AWNING IS WIRED WITH THE PATIO LIGHT ABOVE THE GARAGE ENTRY DOOR. SWITCH SHOULD BE NEXT TO THIS ENTRY DOOR, NEAR THE AWNING IN/OUT SWITCH. AT THE SWITCH THERE SHOULD BE A PURPLE/WHITE STRIPE WIRE THAT THEN LOOPS AT THE PATIO LIGHT AND ENDS AT THE AWNING. APPROVED 1.0 HR LABOR TO CHECK / REPAIR BEST REGARDS LEON STROZIER

dealer_or_external • Feb 25, 2026, 9:21 AM

The sad part in all of this is, they couldn't tell us this information that day when we called. In addition, the customer could not leave the unit to wait for engineering.

processor • Feb 25, 2026, 9:22 AM

Right? It took until it was being claimed that someone helped. Let me know if you are ok with this time. I could always talk to Phil and see if there is anything else we can do to get your time back up to the 3.0 hours you were initially approved for.

processor • Feb 25, 2026, 9:25 AM

Claim does need to be resubmitted, so before I do that, let me know if you want to move forward with the 1.0 or if you want me to try Phil.

dealer_or_external • Feb 25, 2026, 9:25 AM

I would appreciate if you would try again. This was not a fair situation we were in that day. This was also a brand new sold unit. The customer had taken delivery the day before. He was also on his way out of state.

processor • Feb 25, 2026, 9:26 AM

Ok, I will give Phil a call and see what he says.

processor • Mar 11, 2026, 11:54 AM

Job 2 paid $277.50 3/10/2026