Claim explorer / evidence thread
Claim 72673
MYRV 12024 • Stephanie • Paid • newmar
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
14
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72673/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Feb 25, 2026, 1:05 PM • processor • Paid $1025.68
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 1 • info / missing-doc asks 4 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Photo shows a dusty chassis battery compartment with cables and hold-down hardware.
Human interpretation • confidence 0.86
document-photo
Dusty battery compartment with two lead-acid batteries; no clear damage or repair evidence visible.
Human interpretation • confidence 0.88
document-photo
Open RV exterior storage compartment containing personal items and a Dometic cooler; no damage visible.
Human interpretation • confidence 0.91
document-photo
Label identifies an XSG3NA infotainment system; no visible damage.
Human interpretation • confidence 0.96
document-photo
Gloved hand shows a white-wired probe/sensor near an electrical compartment.
Human interpretation • confidence 0.82
document-photo
Close-up of RV utility compartment wiring, red fluid lines, connectors, and valve components.
Human interpretation • confidence 0.86
document-photo
Close-up shows a small tear or separation at the bottom edge of a dark panel.
Human interpretation • confidence 0.86
document-photo
Gas strut/cylinder with readable Gostonio marking; no visible damage apparent.
Human interpretation • confidence 0.88
document-photo
Dashboard-mounted display is powered off/blank; adjacent control buttons are visible.
Human interpretation • confidence 0.94
document-photo
Open electrical compartment showing solenoid, wiring, and a Facet electric fuel pump.
Human interpretation • confidence 0.68
document-photo
Compartment wiring and plumbing shown; standing water visible at lower left.
Human interpretation • confidence 0.78
document-photo
Engineering drawing for AP54025 hydraulic cylinder assembly; no damage is shown.
Human interpretation • confidence 0.90
document-photo
Engineering drawing for AP50024 cap assembly; no vehicle damage shown.
Human interpretation • confidence 0.94
supporting-image
Exterior view of motorhome passenger side with two intact retractable awnings.
Human interpretation • confidence 0.90
supporting-image
Exterior side view of a motorhome; no clear damage or repair condition is visible.
Human interpretation • confidence 0.93
supporting-image
Newmar vehicle certification label showing VIN and weight/tire specifications.
Human interpretation • confidence 0.95
supporting-image
Driver dashboard showing two powered-off display units and control switches.
Human interpretation • confidence 0.72
supporting-image
Exterior view of a Newmar Dutch Star motorhome; no clear damage visible.
Human interpretation • confidence 0.90
supporting-image
Exterior photo of motorhome entry side with deployed awning; no clear damage visible.
Human interpretation • confidence 0.84
supporting-image
Exterior side view of a Newmar Dutch Star motorhome; no clear damage visible.
Human interpretation • confidence 0.92
supporting-image
Motorhome exterior side view; no obvious damage visible.
Human interpretation • confidence 0.86
supporting-image
Newmar Dutch Star front-right corner shows abrasion and paint loss on the lower bumper.
Human interpretation • confidence 0.97
supporting-image
Motorhome side photo shows a damaged or detached awning support/component.
Human interpretation • confidence 0.82
supporting-image
Exterior view of a Newmar Dutch Star motorhome; no clear damage visible.
Human interpretation • confidence 0.92
Claim Lines
complaint
CUSTOMER STATES BACK UP CAMERA DESPLAY ON DASH IS NOT WORKING - CUSTOMER STATES THEY HAVE CALLED NEWMAR ABOUT THIS
needs-review • confidence 0.33
complaint
CUSTOMER STATES BACK UP CAMERA DESPLAY ON DASH IS NOT WORKING - CUSTOMER STATES THEY HAVE CALLED NEWMAR ABOUT THIS
needs-review • confidence 0.06
cause
Wiring was switched around on head unit for hdmi camera output. Monitor needed to be adjusted CHRISTOFFERSEN, DAN Customer #: 59142 on video settings.
needs-review • confidence 0.33
cause
Wiring was switched around on head unit for hdmi camera output. Monitor needed to be adjusted CHRISTOFFERSEN, DAN Customer #: 59142 on video settings.
needs-review • confidence 0.05
correction
Rewired head unit to correct hdmi outputs. Performed recalibration of monitor panel. Tested cameras for proper function. Completed
partial-match • confidence 0.42
correction
Rewired head unit to correct hdmi outputs. Performed recalibration of monitor panel. Tested cameras for proper function. Completed
needs-review • confidence 0.15
complaint
CUSTOMER STATES, BY KITCHEN TABLE WHERE THE SHADE IS, THE SEAM TAPE IS TORN
needs-review • confidence 0.21
cause
Adhesive failure/incorrect installation Repair
needs-review • confidence 0.00
correction
Removed old sea tape, clean surface area and installed new sink tape. Completed
needs-review • confidence 0.00
complaint
CUSTOMER STATES CHECK BIG SLIDE ON DRIVERS SIDE FOR HOLES WHERE MICE MAY BE GETTING IN. THEY ARE GETTING MICE IN UNIT & BELEIVE THEY ARE COMING IN FROM THAT SLIDE
needs-review • confidence 0.13
cause
Unknown Npf *59142*
needs-review • confidence 0.00
correction
Verified customer concern. When room is being operated on the extent cycle slide room does not complete cycle. Slide does not drop down flush. Called NewMar NewMar suggested testing pressures. Waiting on email from NewMar on testing procedures. December 10, 2025HWH called back with verification as installation and adjustment of pressure on pump. Gauge set up was installed however, this gauge leaked too much to get a correct reading. 12/11/2025 Installed new gauge and followed HWH online manual. Could not locate the issue. Called HWH Tech Support waiting for a return call. Instructions are as follows. Connect gauge to shuttle valve steel hose. Check pressure and share pressures above 3400 and below 3600. Pressure was at 2800. Following instructions on how to adjust pressure by loosening Jannett and adjusting screw 1/4 of a turn in increasing pressure to 3400 psi. Connected system in line with correct pressure and operated system. Slide room will not drop down flush at end of cycle. Verified correct make model. Serial number is being used to find Manuel and follow troubleshooting guide. Guide has you checking operation of all leveling legs and slide room with pressure gauge installed inline and ensure each jack leg works as designed. All jacks function as designed. Could not see any obvious obstruction and pressures are within range. Performance suggest waiting on instruction from HWH. December 12, 2025 10:28 AM received a call back from HWH advising to increase pressure to 3500. Gradually increased pressure by 50 psi while operating room room will operate at 3800 psi 200 above Page 2 of 5 © 2026 Integrated Dealer Systems *72673* manufacturers recommendation. Call HWH and waiting for your response. Promised Date: 21 FEB 26 W/O: 72673 Received a call from HWH at 11:10 spoke to representative and informed him that room operates at 3800 psi. He advised to back it off at 3500 psi and retest. Backed off to 3500 psi as advised slide room functions however it is very slow to drop. Tech Support advised that they would contact Engeneering and more than likely back off pressure to 3500 and remove a shim waiting for callback from HWH December 12, 2025 12:55 PM HWH returned call advised removing shim from equalizing cylinder and verifying operation, ensuring that slide room does not drop before full extension. December 12 2:41 PM performed adjustment as per HWH instructions by removing synchronizing cylinder orifice washer, reinstalling, and testing pressure. Action repaired symptom slide functions as designed. Note pump will not shut off automatically. If button is held on pump will run to 3500 psi. Called HWH for further instruction awaiting callback. Had to remove customers equipment out of Mi Bay storage to gain access to orifice on slide synchronization cylinder January 19, 2026 visual inspection of switch looks OK. No obvious cracks or brakes. Verified operation of both switches. Hydraulic pump stops operating when slide breaches fully retracted and dropped position. When retracting slightly has reached limit but pump still stays on. Will call NewMar January 20. *72673* Npf see story
needs-review • confidence 0.20
complaint
REMOVE & REPLACE COMPARTMENT STRUT
needs-review • confidence 0.06
cause
Replace
needs-review • confidence 0.00
correction
Completed
needs-review • confidence 0.00
Evidence Thread
Jeannette Britton
dealer_or_external • Feb 3, 2026, 11:21 AM
@Stephanie K I understand customer is out of Warranty. But I spoke with John at Newmar last month on this. Apparently customer has had a lot of issues. The labor times are not correct and I have left them as External for now. I would appreciate WO being submitted for Warranty Approval for all jobs, except 6 & 7
Stephanie Kendziorski
processor • Feb 3, 2026, 1:16 PM
Hey! No problem, but if the times aren't correct on this, I need to know the times you need requested for lines 1-5 and 8.
Stephanie Kendziorski
processor • Feb 3, 2026, 1:16 PM
Hey! No problem, but if the times aren't correct on this, I need to know the times you need requested for lines 1-5 and 8. @Sarah C @Jeff M
Jeannette Britton
dealer_or_external • Feb 3, 2026, 2:52 PM
@Stephanie K
Job #1 = 2.0
Job #2 = 2.0
Job #3 = 0.0
Job #4 = .10
Job #5 = 3.0
Job #6 = .10 - Replacement of Strut
Stephanie Kendziorski
processor • Feb 3, 2026, 4:45 PM
Submitted PA
Stephanie Kendziorski
processor • Feb 5, 2026, 8:58 AM
@Jeannette B
Job 1 approved 2.0
Job 2 denied - Newmar stated that this seems like a maintenance issue
Job 4 approved .2
Job 5 approved 3.0 (I did talk to Chad about this, explaining it took 19 hours, and he said he would talk to Phil, but it did only get approved for the 3.0. Is there anything else you want me to do to see if the time can be increased?)
Job 6 - approved .2
Jeannette Britton
dealer_or_external • Feb 5, 2026, 10:00 AM
@Stephanie K I'm confused about Job 6. I'll take it but mouse free is maintenance. Was that maybe for another job or can I add that time to another job?
Stephanie Kendziorski
processor • Feb 5, 2026, 10:01 AM
Job 6 you said was for the compartment strut.
Jeannette Britton
dealer_or_external • Feb 5, 2026, 10:01 AM
@Stephanie K Oops Sorry. That is for the strut. I will more than likely put that on a different line
Stephanie Kendziorski
processor • Feb 5, 2026, 10:03 AM
Are you ok with the times that were approved on the other lines, specifically the slide one - I know we talked about it taking 19 hours, and I did talk to Newmar about that, but they ended up doing the 3.0
Jeannette Britton
dealer_or_external • Feb 5, 2026, 10:06 AM
@Stephanie K I am OK with the 3.0 hours for the slide. I will put the strut for Job 6 as 6A if that is ok
Stephanie Kendziorski
processor • Feb 5, 2026, 10:08 AM
Yep, that's fine. Thanks!
Stephanie Kendziorski
processor • Feb 20, 2026, 2:23 PM
Submitted for payment
Stephanie Kendziorski
processor • Feb 25, 2026, 1:05 PM
Paid $1025.68
Claim Files
Paid claim.pdf
pdf • Feb 25, 2026, 1:07 PM • 68,807 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72673/Paid claim.pdf
72673F.pdf
main-pdf • Feb 20, 2026, 1:08 PM • 342,538 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72673/72673F.pdf
72673.pdf
main-pdf • Feb 3, 2026, 11:17 AM • 339,736 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Newmar/72673/72673.pdf