Claim Detail

dealer_or_external • Dec 16, 2025, 4:47 PM

@Stephanie K claim #2500852 Tech is requesting 8hours for Job #2. 1.5hours was approved

processor • Dec 18, 2025, 2:01 PM

Job 1 - approved .5 Job 2 - approved 1.5 - I have an email over to the manufacturer to see about getting more time for you on this. I will keep you posted. @Jeannette B Job 3 - approved .2 Job 4 - approved .2 Job 5 - approved .3 Job 6 - approved .4

processor • Dec 18, 2025, 4:11 PM

Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was: "Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD" If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know. I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system. Copy of email I sent Tony has also been added here in DB. @Jeff M

processor • Dec 18, 2025, 4:11 PM

Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was: "Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD" If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know. I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system. Copy of email I sent Tony has also been added here in DB. @Jeff M @Sarah C

dealer_or_external • Dec 19, 2025, 6:33 PM

I will give it back to the tech with the notes attached for him.

processor • Dec 22, 2025, 10:22 AM

Ok, keep me posted.

dealer_or_external • Jan 2, 2026, 12:52 PM

Has the tech given any input @Jeannette B @Jeff M

processor • Jan 8, 2026, 11:34 AM

@Jeannette B Has the tech given any feedback about the repair Tony provided?

processor • Jan 15, 2026, 12:06 PM

Just following up on this one - any feedback from the tech yet?

processor • Jan 19, 2026, 12:47 PM

Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback?

processor • Jan 19, 2026, 12:48 PM

Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback? FR has been gracious with giving us ample time on this, and I fear without a response soon it may just get approved for the 1.5 since we have not been able to provide any feedback to Tony.

processor • Jan 22, 2026, 11:30 AM

@Jeannette B Has the tech had a chance to review the repair procedure that Tony Dile suggested? If so, will it properly correct the issue? This is an older one, since November, we really should give Tony an update. As a reminder - here is what Tony suggested doing. Per your email from what I saw hinge can be removed wood glue applied in crack ,hole drilled from back side proper size screw used to close crack, let dry reinstall hinge. Please, provide pictures proving this would not work for further consideration.TD

dealer_or_external • Jan 23, 2026, 3:10 PM

@Stephanie K Tech has completed the job per Tonys instructions. I am hoping to close WO and submit for payment either today or Tuesday

processor • Jan 23, 2026, 3:25 PM

The 1.5 Tony authorized was enough for him to do the repair?

processor • Jan 28, 2026, 4:10 PM

@Jeannette B Job 1 approved .5- Excessive time requested for work to be done aproved time .50 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD. Job 2 - approved 2.0 to repair only - hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge. JOb 3 approved .2 - Excessive time requested for work to be done aproved time .20 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD. Job 4 - approved .2 - The time for this repair has been adjusted. Job 5 approved .3 -The time for this repair has been adjusted Job 6 approved .4

dealer_or_external • Jan 31, 2026, 1:42 PM

@Stephanie K Tech did the work as instructed for Job #2

dealer_or_external • Jan 31, 2026, 1:44 PM

@Stephanie K Tech is over on Job #1 since he did find two leaks.

dealer_or_external • Jan 31, 2026, 1:49 PM

@Stephanie K I closed this WO and will be submitting for payment. Per Brian he asked that shop supplies be added.

processor • Feb 2, 2026, 1:12 PM

Submitted for payment

processor • Feb 11, 2026, 9:34 AM

Claim 2500852 paid $709.16 check 3106765 2/10/2026

dealer_or_external • Feb 23, 2026, 1:20 PM

Job 1 was closed with 1.35 collectable but only .50 was approved. Please ensure the approved amount on the claim matches your WO prior to closing in the future. @Brian P @Jeff M

dealer_or_external • Feb 23, 2026, 1:28 PM

This was an old one, time was given before approval.

dealer_or_external • Feb 23, 2026, 2:28 PM

My apologies, I was looking at the promise date which read January.