Claim explorer / evidence thread
Claim 72661
MYRV 12024 • Stephanie • Paid • prime-time
risk 0.00
deadline Overdue / escalation ready
images 0
matched 10
review 24
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$2,500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
29
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:36 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:36 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
Feb 23, 2026, 2:28 PM • dealer_or_external • My apologies, I was looking at the promise date which read January.
Role mix
Dealer 0 • OEM 0 • Processor 13
Decision cues
Denial signals 0 • info / missing-doc asks 10 • approval signals 23
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Furrion audio unit installed in overhead cabinet; blue marker indicates the unit center.
Human interpretation • confidence 0.78
document-photo
Photo shows a black audio/video component with connected RCA cables in an overhead cabinet.
Human interpretation • confidence 0.87
document-photo
Photo shows RV electrical wiring with an inline blade-fuse holder and labeled connections.
Human interpretation • confidence 0.78
document-photo
Under-sink water plumbing shows a braided potable-water hose connected to red and blue PEX lines.
Human interpretation • confidence 0.84
document-photo
Photo shows a black canister and hose connection removed from a rust-stained exterior access opening.
Human interpretation • confidence 0.78
document-photo
Photo shows RV rear bumper and stabilizer/jack hardware; no clear failure is visible.
Human interpretation • confidence 0.72
document-photo
Photo shows two metal spring-loaded hinges installed on a cabinet panel.
Human interpretation • confidence 0.86
document-photo
Photo shows a labeled 24-inch PVC flexible water riser hose.
Human interpretation • confidence 0.88
document-photo
Photo shows damage and scraping at the RV’s lower entry-step/frame area.
Human interpretation • confidence 0.78
document-photo
RV interior cabinet door is detached and resting on the countertop.
Human interpretation • confidence 0.86
document-photo
Interior woodgrain cabinet door with two concealed hinges and Forest River service sticker.
Human interpretation • confidence 0.64
document-photo
Exterior black service-port assembly shown at circular wall opening; label identifies part SA184-BK.
Human interpretation • confidence 0.78
document-photo
Interior wall vent surround is cracked or missing and temporarily taped.
Human interpretation • confidence 0.88
document-photo
Corrosion is visible around a black exterior fixture mounting opening.
Human interpretation • confidence 0.83
document-photo
Cracked cabinet face-frame beside concealed door hinge mounting plate.
Human interpretation • confidence 0.93
document-photo
Open black exterior utility port above trailer hitch; connector shows possible corrosion.
Human interpretation • confidence 0.82
document-photo
Cabinet interior shows a marked upper edge with a visible fastener hole or surface defect.
Human interpretation • confidence 0.72
document-photo
Interior cabinet door with two visible hinges and a metal reinforcement strip at the lower edge.
Human interpretation • confidence 0.72
document-photo
Cabinet plumbing with braided supply hoses and red/blue PEX lines; no clear damage visible.
Human interpretation • confidence 0.74
document-photo
Close-up shows a cabinet door hinge with apparent damage at the mounting/adjustment area.
Human interpretation • confidence 0.88
document-photo
City water connection fitting removed, exposing hose and exterior port.
Human interpretation • confidence 0.86
document-photo
Interior photo shows a black floor-level HVAC vent/register beside seating; no clear damage visible.
Human interpretation • confidence 0.82
document-photo
RV overhead cabinet doors above window; no clear defect visible.
Human interpretation • confidence 0.78
document-photo
Interior cabinet opening with two exposed/empty fastener holes in upper wood trim.
Human interpretation • confidence 0.86
Claim Lines
complaint
CUSTOMER STATES LEAK INSIDE UNIT COMING UNDER STOVE AREA - CUST. BELEIVES IT MAY HAVE SOMETHING TO DO WITH THE CITY WATER CONNECTION SINCE ONLY LEAKS WHEN USING IT ANDREWS, SARAH M Customer #: 60809
matched • confidence 0.74
complaint
CUSTOMER STATES LEAK INSIDE UNIT COMING UNDER STOVE AREA - CUST. BELEIVES IT MAY HAVE SOMETHING TO DO WITH THE CITY WATER CONNECTION SINCE ONLY LEAKS WHEN USING IT ANDREWS, SARAH M Customer #: 60809
matched • confidence 0.74
complaint
CUSTOMER STATES LEAK INSIDE UNIT COMING UNDER STOVE AREA - CUST. BELEIVES IT MAY HAVE SOMETHING TO DO WITH THE CITY WATER CONNECTION SINCE ONLY LEAKS WHEN USING IT ANDREWS, SARAH M Customer #: 60809
needs-review • confidence 0.33
cause
Found leak at t-connection from outside city receptacle on supply hose. Replaced hose and tested on city water. Found second leak at quick connect receptacle for rear outside sprayer. Leak coming from elbow connector. Found pinched cone seal.
matched • confidence 0.88
cause
Found leak at t-connection from outside city receptacle on supply hose. Replaced hose and tested on city water. Found second leak at quick connect receptacle for rear outside sprayer. Leak coming from elbow connector. Found pinched cone seal.
matched • confidence 0.88
cause
Found leak at t-connection from outside city receptacle on supply hose. Replaced hose and tested on city water. Found second leak at quick connect receptacle for rear outside sprayer. Leak coming from elbow connector. Found pinched cone seal.
partial-match • confidence 0.38
correction
Replaced city water supply hose. Replaced cone seal and crimp ring on outside spray port. Pressure tested system on city water and pump. No leaks. Completed. Requesting 1.5hr
matched • confidence 0.79
correction
Replaced city water supply hose. Replaced cone seal and crimp ring on outside spray port. Pressure tested system on city water and pump. No leaks. Completed. Requesting 1.5hr
matched • confidence 0.79
correction
Replaced city water supply hose. Replaced cone seal and crimp ring on outside spray port. Pressure tested system on city water and pump. No leaks. Completed. Requesting 1.5hr
needs-review • confidence 0.29
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON LEFT SIDE THE FRAME IS CRACKED
matched • confidence 0.82
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON LEFT SIDE THE FRAME IS CRACKED
matched • confidence 0.82
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON LEFT SIDE THE FRAME IS CRACKED
partial-match • confidence 0.60
cause
Wood split
partial-match • confidence 0.43
cause
Wood split
partial-match • confidence 0.43
cause
Wood split
needs-review • confidence 0.11
correction
Repairs completed as requested by factory. Sanded and covered repair area with seam tape due to color variations between glue and veneer.
needs-review • confidence 0.32
correction
Repairs completed as requested by factory. Sanded and covered repair area with seam tape due to color variations between glue and veneer.
needs-review • confidence 0.32
correction
Repairs completed as requested by factory. Sanded and covered repair area with seam tape due to color variations between glue and veneer.
needs-review • confidence 0.07
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON RIGHT SIDE THE HINGE IS COMING APART
matched • confidence 0.72
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON RIGHT SIDE THE HINGE IS COMING APART
matched • confidence 0.72
complaint
CUSTOMER STATES CABINET DOOR, OVER KITCHEN SINK, ON RIGHT SIDE THE HINGE IS COMING APART
partial-match • confidence 0.54
cause
Hardware stripped
needs-review • confidence 0.32
cause
Hardware stripped
needs-review • confidence 0.32
cause
Hardware stripped
needs-review • confidence 0.14
correction
Replaced fasteners and retested. Completed
needs-review • confidence 0.30
correction
Replaced fasteners and retested. Completed
needs-review • confidence 0.30
correction
Replaced fasteners and retested. Completed
needs-review • confidence 0.05
complaint
CUSTOMER STATES CABINET DOOR OVER DINETTE HAS COME OFF
partial-match • confidence 0.57
complaint
CUSTOMER STATES CABINET DOOR OVER DINETTE HAS COME OFF
partial-match • confidence 0.57
complaint
CUSTOMER STATES CABINET DOOR OVER DINETTE HAS COME OFF
partial-match • confidence 0.39
cause
Hardware failure
partial-match • confidence 0.43
cause
Hardware failure
partial-match • confidence 0.43
cause
Hardware failure
needs-review • confidence 0.14
correction
Replaced fasteners and tested. Completed
needs-review • confidence 0.29
correction
Replaced fasteners and tested. Completed
needs-review • confidence 0.29
correction
Replaced fasteners and tested. Completed
needs-review • confidence 0.05
complaint
CUSTOMER STATE FURRION SOUND BAR IS NOT WORKING ANDREWS, SARAH M Customer #: 60809
partial-match • confidence 0.38
complaint
CUSTOMER STATE FURRION SOUND BAR IS NOT WORKING ANDREWS, SARAH M Customer #: 60809
partial-match • confidence 0.38
complaint
CUSTOMER STATE FURRION SOUND BAR IS NOT WORKING ANDREWS, SARAH M Customer #: 60809
needs-review • confidence 0.06
cause
Loose connection. Blown fuse
partial-match • confidence 0.51
cause
Loose connection. Blown fuse
partial-match • confidence 0.51
cause
Loose connection. Blown fuse
needs-review • confidence 0.25
correction
Removed speaker sound bar and secured molex connection. Replaced fuse. Tested. Completed
partial-match • confidence 0.51
correction
Removed speaker sound bar and secured molex connection. Replaced fuse. Tested. Completed
partial-match • confidence 0.51
correction
Removed speaker sound bar and secured molex connection. Replaced fuse. Tested. Completed
needs-review • confidence 0.25
complaint
CUSTOMER STATES, BY TOILET, VENT AT SHOWER AREA HAS DUCTING COMING OUT
partial-match • confidence 0.44
complaint
CUSTOMER STATES, BY TOILET, VENT AT SHOWER AREA HAS DUCTING COMING OUT
partial-match • confidence 0.44
complaint
CUSTOMER STATES, BY TOILET, VENT AT SHOWER AREA HAS DUCTING COMING OUT
needs-review • confidence 0.14
cause
Ductwork protrusion
needs-review • confidence 0.30
cause
Ductwork protrusion
needs-review • confidence 0.30
cause
Ductwork protrusion
needs-review • confidence 0.00
correction
Removed vent. Trimmed ductwork and reinstalled vent. Completed
partial-match • confidence 0.44
correction
Removed vent. Trimmed ductwork and reinstalled vent. Completed
partial-match • confidence 0.44
correction
Removed vent. Trimmed ductwork and reinstalled vent. Completed
needs-review • confidence 0.14
Evidence Thread
Jeannette Britton
dealer_or_external • Dec 16, 2025, 4:47 PM
@Stephanie K
claim #2500852
Tech is requesting 8hours for Job #2. 1.5hours was approved
Stephanie Kendziorski
processor • Dec 18, 2025, 2:01 PM
Job 1 - approved .5
Job 2 - approved 1.5 - I have an email over to the manufacturer to see about getting more time for you on this. I will keep you posted. @Jeannette B
Job 3 - approved .2
Job 4 - approved .2
Job 5 - approved .3
Job 6 - approved .4
Stephanie Kendziorski
processor • Dec 18, 2025, 4:11 PM
Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was:
"Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD"
If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know.
I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system.
Copy of email I sent Tony has also been added here in DB.
@Jeff M
Stephanie Kendziorski
processor • Dec 18, 2025, 4:11 PM
Jeannette, I had emailed Tony Dile in regard to line 2 only being approved for 1.5 hours instead of the 9 requested on the claim. His feedback was:
"Per your email from what I saw hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.Please,provide pictures proving this would not work for futher consideration.TD"
If the 9.0 still needs to be pursued, please send me the photos he requested. If the technician can properly do the repair with the suggestion Tony provided, please let me know.
I do also want to note here that the work order shows 8.0 hours being requested, but 9.0 hours were put into the system.
Copy of email I sent Tony has also been added here in DB.
@Jeff M @Sarah C
Jeannette Britton
dealer_or_external • Dec 19, 2025, 6:33 PM
I will give it back to the tech with the notes attached for him.
Stephanie Kendziorski
processor • Dec 22, 2025, 10:22 AM
Ok, keep me posted.
Sarah Caffrey
dealer_or_external • Jan 2, 2026, 12:52 PM
Has the tech given any input @Jeannette B
@Jeff M
Stephanie Kendziorski
processor • Jan 8, 2026, 11:34 AM
@Jeannette B Has the tech given any feedback about the repair Tony provided?
Stephanie Kendziorski
processor • Jan 15, 2026, 12:06 PM
Just following up on this one - any feedback from the tech yet?
Stephanie Kendziorski
processor • Jan 19, 2026, 12:47 PM
Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback?
Stephanie Kendziorski
processor • Jan 19, 2026, 12:48 PM
Are we joust moving forward with the 1.5 hour Tony approved with the repair he sent? Has tech provided any feedback? FR has been gracious with giving us ample time on this, and I fear without a response soon it may just get approved for the 1.5 since we have not been able to provide any feedback to Tony.
Stephanie Kendziorski
processor • Jan 22, 2026, 11:30 AM
@Jeannette B Has the tech had a chance to review the repair procedure that Tony Dile suggested? If so, will it properly correct the issue? This is an older one, since November, we really should give Tony an update.
As a reminder - here is what Tony suggested doing.
Per your email from what I saw hinge can be removed wood glue applied in crack ,hole drilled from back side proper size screw used to close crack, let dry reinstall hinge. Please, provide pictures proving this would not work for further consideration.TD
Jeannette Britton
dealer_or_external • Jan 23, 2026, 3:10 PM
@Stephanie K Tech has completed the job per Tonys instructions. I am hoping to close WO and submit for payment either today or Tuesday
Stephanie Kendziorski
processor • Jan 23, 2026, 3:25 PM
The 1.5 Tony authorized was enough for him to do the repair?
Stephanie Kendziorski
processor • Jan 28, 2026, 4:10 PM
@Jeannette B Job 1 approved .5-
Excessive time requested for work to be done aproved time .50 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD.
Job 2 - approved 2.0 to repair only -
hinge can be removed wood glue applyed in crack ,hole drilled from back side proper size screw used to close crack,let dry reinstall hinge.
JOb 3 approved .2 - Excessive time requested for work to be done aproved time .20 NVCB. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met.TD.
Job 4 - approved .2 - The time for this repair has been adjusted.
Job 5 approved .3 -The time for this repair has been adjusted
Job 6 approved .4
Jeannette Britton
dealer_or_external • Jan 31, 2026, 1:42 PM
@Stephanie K Tech did the work as instructed for Job #2
Jeannette Britton
dealer_or_external • Jan 31, 2026, 1:44 PM
@Stephanie K Tech is over on Job #1 since he did find two leaks.
Jeannette Britton
dealer_or_external • Jan 31, 2026, 1:49 PM
@Stephanie K I closed this WO and will be submitting for payment. Per Brian he asked that shop supplies be added.
Stephanie Kendziorski
processor • Feb 2, 2026, 1:12 PM
Submitted for payment
Stephanie Kendziorski
processor • Feb 11, 2026, 9:34 AM
Claim 2500852 paid $709.16 check 3106765 2/10/2026
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 1:20 PM
Job 1 was closed with 1.35 collectable but only .50 was approved. Please ensure the approved amount on the claim matches your WO prior to closing in the future.
@Brian P @Jeff M
Brian Parrott
dealer_or_external • Feb 23, 2026, 1:28 PM
This was an old one, time was given before approval.
Sarah Caffrey
dealer_or_external • Feb 23, 2026, 2:28 PM
My apologies, I was looking at the promise date which read January.
Claim Files
Paid claim.pdf
pdf • Feb 11, 2026, 9:34 AM • 36,449 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/Paid claim.pdf
72661F.pdf
main-pdf • Jan 31, 2026, 1:54 PM • 330,811 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661F.pdf
Integrity Management Advisors Mail - Re_ Claim 2500852 - line 2.pdf
mail-artifact • Dec 18, 2025, 4:10 PM • 227,339 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/Integrity Management Advisors Mail - Re_ Claim 2500852 - line 2.pdf
72661.pdf
main-pdf • Dec 16, 2025, 1:10 PM • 328,632 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/72661/72661.pdf