Claim explorer / evidence thread
Claim 72651
MYRV 12024 • Stephanie • Paid • heartland
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 19, 2026, 2:56 AM.
Indexed evidence
5 docs / 16 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651/72651F REVISED.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Mar 11, 2026, 11:17 AM • dealer_or_external • I uploaded the final copy
Role mix
Dealer 0 • OEM 0 • Processor 3
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
RV interior control panel; water pump and awning light switches are illuminated.
Human interpretation • confidence 0.96
document-photo
RV control panel with water pump and awning light switches illuminated.
Human interpretation • confidence 0.94
document-photo
Photo shows Thetford toilet base and readable unit barcode label.
Human interpretation • confidence 0.82
document-photo
Thetford toilet base with visible barcode label, serial E17ABVSBC693.
Human interpretation • confidence 0.91
document-photo
Close-up of a Thetford RV toilet base and water hose; no clear damage is visible.
Human interpretation • confidence 0.82
document-photo
Photo shows a Thetford RV toilet base and water supply connection; no clear damage is visible.
Human interpretation • confidence 0.82
document-photo
Thetford component label and connected hose/base are visible; no clear damage is confirmed.
Human interpretation • confidence 0.78
document-photo
Thetford toilet label and floor-mounted hose/base fitting are visible.
Human interpretation • confidence 0.88
document-photo
Close-up of toilet flush mechanism and clear water hose; no obvious damage visible.
Human interpretation • confidence 0.62
document-photo
Photo shows a white RV toilet base with a translucent water hose and fittings.
Human interpretation • confidence 0.78
document-photo
Interior wiring and reinforced hose shown; red insulated connector visible.
Human interpretation • confidence 0.78
document-photo
Close-up of RV underbody wiring and reinforced water hose; no obvious damage visible.
Human interpretation • confidence 0.78
supporting-image
Damaged potable-water fill opening with broken exterior panel around the hose fitting.
Human interpretation • confidence 0.94
supporting-image
Fresh-water fill opening surround is cracked and torn, leaving the inlet assembly exposed.
Human interpretation • confidence 0.91
supporting-image
Photo shows a damaged/disconnected electrical switch or connector assembly with cut wires.
Human interpretation • confidence 0.88
supporting-image
Photo shows a removed small electrical connector/switch assembly with cut or disconnected wires.
Human interpretation • confidence 0.87
Claim Lines
complaint
CUSTOMER STATES WATER SYSTEM LEAKING EXTERIOR/INTERIOR WHEN CONNECTED TO CITY WATER / CHECK FRESH WATER TANK AND PUMP
partial-match • confidence 0.36
complaint
CUSTOMER STATES WATER SYSTEM LEAKING EXTERIOR/INTERIOR WHEN CONNECTED TO CITY WATER / CHECK FRESH WATER TANK AND PUMP
partial-match • confidence 0.45
cause
Fill tube kinked causing tube to separate GARY, BEN Customer #: 60921
needs-review • confidence 0.06
cause
Fill tube kinked causing tube to separate GARY, BEN Customer #: 60921
needs-review • confidence 0.06
correction
Drop underbelly to access tank at top and replace fill hose. 3.0 hrs
needs-review • confidence 0.11
correction
Drop underbelly to access tank at top and replace fill hose. 3.0 hrs
needs-review • confidence 0.11
complaint
CUSTOMER STATES THE MONITOR READS FULL ALL THE TIME FOR FRESH WATER TANK
partial-match • confidence 0.47
complaint
CUSTOMER STATES THE MONITOR READS FULL ALL THE TIME FOR FRESH WATER TANK
needs-review • confidence 0.15
cause
Must drop underbelly. Connections at tank very loose.
needs-review • confidence 0.33
cause
Must drop underbelly. Connections at tank very loose.
needs-review • confidence 0.06
correction
Need auth to drop underbelly 3.0 minimum Repairs completed. Tested
needs-review • confidence 0.33
correction
Need auth to drop underbelly 3.0 minimum Repairs completed. Tested
needs-review • confidence 0.00
complaint
CUSTOMER STATES THE WATER WAS LEAKING ON THE INSIDE HE WOULD LIKE TO Page 1 of 2 © 2026 Integrated Dealer Systems *72651* MAKE SURE THE FLOOR AND WALLS IS OK. KM Promised Date: 21 NOV 25 W/O: 72651
needs-review • confidence 0.28
complaint
CUSTOMER STATES THE WATER WAS LEAKING ON THE INSIDE HE WOULD LIKE TO Page 1 of 2 © 2026 Integrated Dealer Systems *72651* MAKE SURE THE FLOOR AND WALLS IS OK. KM Promised Date: 21 NOV 25 W/O: 72651
needs-review • confidence 0.15
cause
Visually inspected trailer. No wwod damage from water apparent
needs-review • confidence 0.19
cause
Visually inspected trailer. No wwod damage from water apparent
needs-review • confidence 0.15
correction
Completed Subtotal for
needs-review • confidence 0.00
correction
Completed Subtotal for
needs-review • confidence 0.00
complaint
CUSTOMER STATES TOILET LEAKING WHEN BEING FLUSHED AT PEDAL
partial-match • confidence 0.36
complaint
CUSTOMER STATES TOILET LEAKING WHEN BEING FLUSHED AT PEDAL
needs-review • confidence 0.05
cause
WATER VALVE AND BALL VALVE MECHANISM LEAKING
partial-match • confidence 0.42
cause
WATER VALVE AND BALL VALVE MECHANISM LEAKING
needs-review • confidence 0.15
correction
REMOVED PEDAL / FOUND PIECE FOR BALL VALVE CAME APART / FOUND WATER VALVE LEAKING *72651* WATER VALVE AND BALL VALVE MECHANISM NEEDS TO BE REPLACE OR ENTIRE TOILET
partial-match • confidence 0.53
correction
REMOVED PEDAL / FOUND PIECE FOR BALL VALVE CAME APART / FOUND WATER VALVE LEAKING *72651* WATER VALVE AND BALL VALVE MECHANISM NEEDS TO BE REPLACE OR ENTIRE TOILET
needs-review • confidence 0.15
Evidence Thread
Brian Parrott
dealer_or_external • Dec 16, 2025, 5:05 PM
Heartland unit authorized by Jayco by email (Attached)
Brian Parrott
dealer_or_external • Dec 16, 2025, 5:06 PM
@Stephanie K
Stephanie Kendziorski
processor • Dec 16, 2025, 5:41 PM
Spoke with Brian, authorized 3.0 hours for lines 1 and 2, authorized 1.0 to replace toilet. Has to be submitted via email. Brian advised Jayco/Heartland to send parts to him.
Brian Parrott
dealer_or_external • Dec 17, 2025, 10:53 AM
@Stephanie K Not sure how this got here, this is the weird Hartland/Jayco claim through emails
Stephanie Kendziorski
processor • Mar 11, 2026, 9:39 AM
Hey @Brian P - just checking in on this one. It's a bit older so just wondering if anything has been completed yet?
Brian Parrott
dealer_or_external • Mar 11, 2026, 9:41 AM
Yes, it is completed and I did sent it to Jayco for payment since this was a different type of claim. I will check on payment
Stephanie Kendziorski
processor • Mar 11, 2026, 10:51 AM
Ok, thanks. Can you upload a final copy of the work order? Then I can move it to the correct folder and keep an eye out for a check from Sarah. Thanks!
Brian Parrott
dealer_or_external • Mar 11, 2026, 11:17 AM
I uploaded the final copy
Claim Files
72651F REVISED.pdf
pdf • Mar 11, 2026, 11:16 AM • 420,910 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651/72651F REVISED.pdf
72651F.pdf
main-pdf • Mar 11, 2026, 11:15 AM • 420,795 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651/72651F.pdf
72651F.pdf
main-pdf • Jan 29, 2026, 3:29 PM • 119,710 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651F.pdf
1955_001.pdf
pdf • Dec 16, 2025, 5:04 PM • 168,285 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651/1955_001.pdf
1955_001.pdf
pdf • Dec 16, 2025, 5:03 PM • 168,285 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Heartland/72651/72651/72651 - duplicate/1955_001.pdf