Claim explorer / evidence thread
Claim 72605
MYRV 12024 • Stephanie • Paid • nexus
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
14
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Nexus/72605/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
22 indexed side comments on this claim.
Latest visible thread signal
Mar 6, 2026, 1:27 PM • dealer_or_external • I do not believe they have our account information for DD. We have not received a check. I will email Christy and check on the payment status. Nexus is notorious for "check is in the mail."
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 8
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
RV interior ceiling/wall panel beside vent and cabinetry; blue marker indicates an inspected area.
Human interpretation • confidence 0.72
document-photo
Water-heater control/instruction panel visible; no clear failure or damage shown.
Human interpretation • confidence 0.82
document-photo
Bedroom wall/cabinet panel is separated and misaligned near the window trim.
Human interpretation • confidence 0.82
document-photo
Interior view of an HMD H-2375 electronic control board; no clear physical damage visible.
Human interpretation • confidence 0.86
document-photo
RV bedroom cabinet drawer shown open; no clear damage is visible.
Human interpretation • confidence 0.69
document-photo
Close-up of a white-panel latch with a visibly damaged Phillips-head fastener.
Human interpretation • confidence 0.84
document-photo
Trailer rear shows a bent or damaged license-plate mounting bracket.
Human interpretation • confidence 0.86
document-photo
Close-up of a reflective packaged part with barcode label 2260650100229.
Human interpretation • confidence 0.86
document-photo
Close-up of trailer wiring and a manufacturer label; no visible damage.
Human interpretation • confidence 0.72
document-photo
Close-up of a white textured RV panel with a circular opening and scuffed finish around its edge.
Human interpretation • confidence 0.86
document-photo
Photo shows a Lippert/Nexus RV component identification label on a textured white panel.
Human interpretation • confidence 0.94
document-photo
Exposed electrical wiring with WAGO 221 connectors near a light fixture.
Human interpretation • confidence 0.90
document-photo
Exposed 120V wiring connections using WAGO lever connectors near a light fixture.
Human interpretation • confidence 0.90
document-photo
Exposed 12V wiring with Wago lever connectors beneath RV ceiling/cabinet area.
Human interpretation • confidence 0.91
document-photo
Close-up of a white electrical connector plugged into a metal-mounted appliance component.
Human interpretation • confidence 0.84
document-photo
Close-up shows a white electrical connector plugged into a metal-mounted component.
Human interpretation • confidence 0.78
document-photo
Interior cabinet drawer area showing a black metal latch/bracket beneath the countertop.
Human interpretation • confidence 0.78
document-photo
Dometic component identification label and wiring are visible; no apparent damage.
Human interpretation • confidence 0.92
document-photo
Close-up of a black electrical component with wiring and a partially readable manufacturer label.
Human interpretation • confidence 0.66
document-photo
Close-up of a labeled electrical module with connected wiring; no visible damage.
Human interpretation • confidence 0.64
document-photo
Close-up of a black electrical component with wiring and a partially obscured specification label.
Human interpretation • confidence 0.62
document-photo
Dometic appliance data plate and wiring visible; no damage evident.
Human interpretation • confidence 0.93
document-photo
Dometic appliance data plate and wiring are visible; no apparent physical damage.
Human interpretation • confidence 0.91
supporting-image
Photo shows scuffs and scrape damage along the lower passenger-side body near the rear wheel.
Human interpretation • confidence 0.90
Claim Lines
complaint
CUSTOMER STATES GETTING A CODE OF F8 OR E8 ON TANKLESS WATER HEATER
needs-review • confidence 0.10
cause
Component was not set to correct setting
needs-review • confidence 0.15
correction
Verified customer concern. When operating kitchen faucet and bathroom faucet error would set.. Contacted manufacturer. Tech Support sent video to change settings. Video did not show clear instructions . Call manufactured Tech Support and had them directly confirm setting . Two people have to be used to perform reset. Reset setting and verified repair .
needs-review • confidence 0.10
complaint
JOB ADDED: CUSTOMER STATES GETTING A CODE OF F8 OR E8 ON AIR CONDITIONER
needs-review • confidence 0.05
cause
Incorrect installation. Loose wires at thermostat appled to controller in ceiling assembly
needs-review • confidence 0.14
correction
Removed filter and Plenum cover to gain access to air conditioner. Removed filter to gain access to remove screws. Initiated AC. AC would not turn on checked voltage at thermostat 12 V present coming to thermostat 12 V coming out of the thermostat when testing going to control board for demand found loose wires, reinsalled and clipped connectors and AC started to function as design. Reinstalled all items in reverse order. Job complete *72605*
needs-review • confidence 0.11
complaint
JOB ADDED: CUSTOMER STATES TRIM ON BEDROOM SLIDE HAS COME OFF - INSIDE OF UNIT **PANEL IS INSIDE CLOSET WILL NEED TO REMOVE ITEMS IN FRONT OF CLOSET $97.50 CHARGE**
partial-match • confidence 0.36
cause
Incorrect installation. Nails did not hold trim to wall.
needs-review • confidence 0.18
correction
Removed old fasteners and installed new trim with 22 gauge staples.
needs-review • confidence 0.14
complaint
JOB ADDED: CUSTOMER STATES BOTTOM DRAWER, BELOW CLOSET WILL NOT STAY CLOSED
needs-review • confidence 0.12
cause
Component failure, catch damaged beyond repair missing rollers.
needs-review • confidence 0.15
correction
Removed old catch and installed new catch. had to open slide to gain access to drawer.
needs-review • confidence 0.17
complaint
JOB ADDED: CUSTOMER STATES TRIM IN BATHROOM, AT CEILING TO THE LEFT AS YOU WALK IN, COMING UNDONE
needs-review • confidence 0.14
cause
Incorrect installation
needs-review • confidence 0.00
correction
Remove trim, removed old fasteners, clean, trim, and installed with 22 gauge staples filled all staple holes
needs-review • confidence 0.14
Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 16, 2025, 9:14 PM
@Stephanie K @Jeannette B
@Rhianna S Sticky notes states: Collin with Nexus called in regard to this WO - see comments on WO
Stephanie Kendziorski
processor • Dec 18, 2025, 9:26 PM
@Jeannette B Are you able to provide any further insight into what the comments from Collin are? I can see this PA in the system, but it has not been submitted for authorization yet, and there are not any notes in the Nexus system. I don't want to submit for authorization if Collin advised of something particular that needs to be done still. Also, I just want to double check the times.
Job 2 is not on the auth at all - possibly why Collin was calling back, to address this line?
Job 3 has 1.5 being requested
Job 4 has .1 being requested
Job 5 has .3 being requested
Job 6 has .1 being requested
@Jeff M
Stephanie Kendziorski
processor • Dec 26, 2025, 12:43 PM
@Jeannette B Any additional insight into this one? Sarah had a note above that there are comments on the work order regarding the phone call from Nexus.
Jeannette Britton
dealer_or_external • Dec 26, 2025, 12:48 PM
@Stephanie K This is the comment from Nexus...Not sure who the comments and what they mean
30AMP SYSTEM RUNNING DUAL AC, SHEDDER POWER SHARE DEVICE, BLACK BOX UNDER THE BED. WHEN YOU RUN THE MICROWAVE IT SHEDS THE REAR A/C. IF IT IS NOT HOOKED UP COIRRECTLY IT COULD CAUSE ISSUES COLLIN SCHIEBER W/ NEXXUS ELECTRICAL SUPERVISOR 574-336-0178 11/10
Stephanie Kendziorski
processor • Dec 26, 2025, 12:59 PM
Ok, thanks. I'm just going to go ahead and submit it for authorization and see what comes back. Can you let me know how much time is needed for line 2?
Jeannette Britton
dealer_or_external • Dec 26, 2025, 1:00 PM
@Stephanie K Took tech 1.51
Stephanie Kendziorski
processor • Dec 26, 2025, 1:47 PM
Submitted PA 16744
Stephanie Kendziorski
processor • Dec 30, 2025, 3:20 PM
@Jeannette B Please provide requested labor times for all warranty lines.
Provide complete 3 C's for job 6.
Also, I think that job 3 could be a warranty job. If it was missing on delivery, why aren't we putting that in for warranty?
@Jeff M @Sarah C
Jeannette Britton
dealer_or_external • Dec 30, 2025, 6:51 PM
@Stephanie K My apologies. I thought I sent everything including the time for Job #3 in our conversation last week
Jeff Myers
dealer_or_external • Jan 2, 2026, 11:05 AM
@Jeannette B @Brian P What is the status here?
Stephanie Kendziorski
processor • Jan 2, 2026, 11:23 AM
I have the PA in, just waiting to see what Nexus approves. They haven't reviewed it yet.
Stephanie Kendziorski
processor • Jan 9, 2026, 12:11 PM
Called Nexus and left message for Kristy regarding PA still "Awaiting Approval"
Stephanie Kendziorski
processor • Jan 14, 2026, 11:41 AM
Called Christy 1/9. Emailed Christy on 1/12 and 1/14. I have not had any luck getting in touch with her. PA has been pending since 12/26.
@Jeannette B - just want to update you. I am trying, I just am not having luck.
Stephanie Kendziorski
processor • Jan 14, 2026, 11:42 AM
Called Christy 1/9 and left voicemail. Emailed Christy on 1/12 and 1/14. I have not had any luck getting in touch with her. PA has been pending since 12/26.
@Jeannette B - just want to update you.
@Jeff M - including you in this because you had a comment below asking for the status of it. @Sarah C
Stephanie Kendziorski
processor • Jan 19, 2026, 11:20 AM
@Jeannette B Job 2 approved 1.0
Job 3 approved 1.0
Job 4 approved .1
Job 5 approved .3
Job 6 approved .1
Stephanie Kendziorski
processor • Jan 22, 2026, 9:44 AM
@Jeannette B For line 4 the notes state new trim was installed but there is no part billed. Was the trim actually replaced or just resecured?
Jeannette Britton
dealer_or_external • Jan 22, 2026, 9:57 AM
@Stephanie K If I remember correctly, new trim was not installed. It was trim that fell off and was resecured
Stephanie Kendziorski
processor • Jan 22, 2026, 9:59 AM
Ok, thank you.
Sarah Caffrey
dealer_or_external • Mar 4, 2026, 5:17 PM
@Stephanie K
have you heard anything regarding payment for this one? It was closed and is now aged 41 days. I don't want to log into Nexus and potentially lock you out.
Stephanie Kendziorski
processor • Mar 4, 2026, 6:16 PM
@Sarah C For 72605 here is the acknowledgement. You should have been paid $490.34 for this work order. When I was logging in to check the status of these, before it went to "Complete" the status on it was "Pending Quickbooks Transfer." Do they do direct deposit to the dealership bank account? From all information I have, this looks paid.
Stephanie Kendziorski
processor • Mar 6, 2026, 1:23 PM
Just wanted to check and see if you were able to confirm payment at all via direct deposit instead of paper check.
Sarah Caffrey
dealer_or_external • Mar 6, 2026, 1:27 PM
I do not believe they have our account information for DD. We have not received a check. I will email Christy and check on the payment status. Nexus is notorious for "check is in the mail."
Claim Files
Paid claim.pdf
pdf • Feb 9, 2026, 10:04 AM • 77,523 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Nexus/72605/Paid claim.pdf
72605F.pdf
main-pdf • Jan 21, 2026, 5:37 PM • 338,854 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Nexus/72605/72605F.pdf
72605.pdf
main-pdf • Dec 16, 2025, 9:13 PM • 336,814 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Nexus/72605/72605.pdf