Claim 72590

Claim explorer / evidence thread

Claim 72590

MYRV 12024 • Stephanie • OEM Review • forest-river

Next Recommended Action

Review Short-Pay

Overdue / escalation ready

Reason

OEM Response Deadline Exceeded

Deadline

Overdue / escalation ready

Estimated recovery

$375.00

Send Follow-Up

risk 0.90 deadline Overdue / escalation ready images 20 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Completed stage

71d elapsed • 0d remaining

Auto-Approved

Completed stage

71d elapsed • 0d remaining

Payment Due

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

Escalation Eligible

Upcoming statutory deadline

71d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

71d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

$375.00

What this claim may still be worth based on current evidence.

Compliance Score

10/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo • low_quality_photo_package

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

23 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.90.

Claim Summary

Evidence summary

images=20; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo,low_quality_photo_package • Unit 2019 Forest River • VIN W1X8ED3Y3KP194403

Path

/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/72590/Invoice.pdf

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo • damage signal without damage photo • low quality photo package

Comment Intelligence

Thread depth

25 indexed side comments on this claim.

Latest visible thread signal

Jun 5, 2026, 5:58 PM • processor • Paid $2098.21 check 3138202 6/2/2026

Role mix

Dealer 0 • OEM 0 • Processor 16

Decision cues

Denial signals 0 • info / missing-doc asks 9 • approval signals 7

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

WO_72590_JOB_1_2025.10.23_14.28.10_1(1).jpg

document-photo

WO_72590_JOB_1_2025.10.23_14.28.10_1.jpg

document-photo

WO_72590_JOB_1_2025.10.23_14.28.10_4.jpg

document-photo

WO_72590_JOB_1_2025.10.23_14.28.10_5.jpg

document-photo

Claim Lines

complaint

CUSTOMER STATES AWNING CAME OUT ON ITS OWN / RECALL ON THE AWNING.

partial-match • confidence 0.73

complaint

CUSTOMER STATES AWNING CAME OUT ON ITS OWN / RECALL ON THE AWNING.

unreviewed • confidence 0.00

complaint

CUSTOMER STATES AWNING CAME OUT ON ITS OWN / RECALL ON THE AWNING.

unreviewed • confidence 0.00

complaint

CUSTOMER STATES AWNING CAME OUT ON ITS OWN / RECALL ON THE AWNING.

unreviewed • confidence 0.00

complaint

CUSTOMER STATES AWNING CAME OUT ON ITS OWN / RECALL ON THE AWNING.

unreviewed • confidence 0.00

cause

Awning opened on its own while driving will not roll back up. See pictures. GABALDON, GARY Customer #: 52773

partial-match • confidence 0.73

cause

Awning opened on its own while driving will not roll back up. See pictures. GABALDON, GARY Customer #: 52773

unreviewed • confidence 0.00

cause

Awning opened on its own while driving will not roll back up. See pictures. GABALDON, GARY Customer #: 52773

unreviewed • confidence 0.00

cause

Awning opened on its own while driving will not roll back up. See pictures. GABALDON, GARY Customer #: 52773

unreviewed • confidence 0.00

cause

Awning opened on its own while driving will not roll back up. See pictures. GABALDON, GARY Customer #: 52773

unreviewed • confidence 0.00

correction

Recall diag completed Labor Job # Description Total 1 AWNING 304.00 Parts Part # Description Qty Price Total F100792916 AWNING - FREEDOM EVOLUTION 1.00 1,502.15 1,502.15 RIGHT ANGLE MOTOR - SATIN Other Services Code Description Qty Price Total *52773* FRT SHIPPING & HANDLING 1.00 292.06 292.06 CHARGES Subtotal for Job #1: 2,098.21 Parts Total: 1,502.15 Labour Total: 304.00 Sublet Total: 0.00 Extras Total: 292.06 WORK ORDER TOTAL: 2,098.21

partial-match • confidence 0.77

correction

unreviewed • confidence 0.00

correction

unreviewed • confidence 0.00

correction

unreviewed • confidence 0.00

correction

unreviewed • confidence 0.00

Evidence Thread

Jeannette Britton

dealer_or_external • Dec 16, 2025, 5:51 PM

@Stephanie K CLAIM #2503663. When the awning came out it ruined the fabric. Fabric will need to be replaced

Stephanie Kendziorski

processor • Dec 16, 2025, 11:46 PM

Hi Jeannette. The authorization on this unit is 1.0 hour for the recall procedure only. Please let me know how much time the tech needs to replace the awning fabric and send photos of the awning serial number. Thanks! I've included the recall document here in DB as well, just so it is easily accessible for everyone. @Sarah C @Jeff M

Jeannette Britton

dealer_or_external • Dec 17, 2025, 12:30 PM

My apologies, the entire awning will need to be replaced since the arms and all got damaged. As soon as I receive the data tags I will send them. Tech is requesting 2 hours to remove and replace

Stephanie Kendziorski

processor • Dec 23, 2025, 12:09 PM

Do you have the data tags yet?

Jeannette Britton

dealer_or_external • Dec 23, 2025, 12:52 PM

It has been dispatched to tech.

Stephanie Kendziorski

processor • Jan 2, 2026, 12:46 PM

Any update on this one?

Stephanie Kendziorski

processor • Jan 8, 2026, 10:56 AM

@Jeannette B Do you have the data tags yet?

Stephanie Kendziorski

processor • Jan 15, 2026, 12:10 PM

Any update about getting me the data tags?

Sarah Caffrey

dealer_or_external • Jan 20, 2026, 6:17 PM

@Jeannette B what is the status on this one? I can see the WO status is WIP, but the last time the tech clocked into it was 10/23/2025. The job status is Hold For Parts, but I do not see an order card in the file. @Stephanie K @Jeff M

Jeannette Britton

dealer_or_external • Jan 20, 2026, 6:43 PM

@Stephanie K I dispatched it to the tech so he can get the data tags off the arms and fabric, since both will need to be replaced.

Jeannette Britton

dealer_or_external • Jan 29, 2026, 11:19 AM

@Stephanie K Has this been approved to order the awning. Customer is getting a little irrigated with me

Stephanie Kendziorski

processor • Jan 29, 2026, 11:23 AM

Not yet, I just checked it this morning.

Stephanie Kendziorski

processor • Jan 29, 2026, 11:25 AM

It's waiting for FR to review it again after I added feedback on the 26th. I emailed FR just now to see if we can get it expedited due to customer frustrations.

Stephanie Kendziorski

processor • Jan 29, 2026, 5:00 PM

Approved 1.5 hours for awning! Recall time was adjusted down to .1 instead of the 1.0 originally approved.

Stephanie Kendziorski

processor • Jan 29, 2026, 5:02 PM

@Jeannette B Just as a precaution - if the tech finds any additional tags after the awning has been uninstalled to put the new one up, have them take pictures.

Stephanie Kendziorski

processor • Mar 11, 2026, 9:35 AM

@Jeannette B Just checking in on this one. It's from October of last year. We got approval back in January, so just wondering if this work has been completed yet.

Jeannette Britton

dealer_or_external • Mar 11, 2026, 9:42 AM

@Stephanie K We are still waiting for the awning to come in. From what I am told it's going to be a bit for it to come in

Stephanie Kendziorski

processor • Apr 8, 2026, 10:43 AM

Just checking in on this one. This one is going to expire in the portal in about a month. Have you received the part? @Jeff M @Sarah C

Jeannette Britton

dealer_or_external • Apr 8, 2026, 10:59 AM

@Stephanie K The awning arrived, I believe Friday. I am waiting for customer to schedule appointment.

Jeannette Britton

dealer_or_external • Apr 24, 2026, 12:37 PM

@Stephanie K Good morning. Mr. Gabaldon sold this unit. I have been in contact with him trying to get the new owner to bring unit is so we can replace the awning. So far, I have been unsuccessful. Just thought you should know.

Stephanie Kendziorski

processor • Apr 24, 2026, 2:06 PM

Thank you for keeping me posted!

Stephanie Kendziorski

processor • May 14, 2026, 10:54 AM

Hey Jeannette. I just want to let you know that this one is going to expire soon as an authorized PA, at which time, it will need to be reentered. I know you said you weren't having luck getting in touch with the new customer that he sold to, but just want you to be informed. @Sarah C @Jeff M

Stephanie Kendziorski

processor • May 20, 2026, 10:34 AM

Hey Jeannette. This approved PA is now expired. I did enter a new one and will submit for payment once it gets approved, but I just wanted you to know that it may be a couple days. The last time I had an expired PA that had to go through the vendor they had to reach back out to the vendor to make sure they would still authorize.

Stephanie Kendziorski

processor • May 20, 2026, 3:08 PM

Submitted for payment

Stephanie Kendziorski

processor • Jun 5, 2026, 5:58 PM

Paid $2098.21 check 3138202 6/2/2026

Claim Files

Invoice.pdf

main-pdf • May 20, 2026, 3:06 PM • 60,754 bytes

/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/72590/Invoice.pdf

Invoice.pdf

main-pdf • May 20, 2026, 3:06 PM • 60,754 bytes

/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/June 2026/Forest River/72590/Invoice.pdf

Invoice.pdf

main-pdf • May 20, 2026, 3:06 PM • 60,754 bytes

/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/2-Pre-Authorizations Pending- iCS/Forest River/72590/Invoice.pdf

72590F.pdf