Claim explorer / evidence thread
Claim 72469
MYRV 12024 • Stephanie • Paid • prime-time
risk 0.00
deadline Overdue / escalation ready
images 0
matched 2
review 35
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
35
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
35
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
10 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Paid claim 2473274.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
28 indexed side comments on this claim.
Latest visible thread signal
Feb 3, 2026, 10:07 AM • processor • Claim 2525520 paid $242.03 1/28/2026 check 3102829
Claim 2473274 paid $306.88 1/28/2026 check 3102829
Role mix
Dealer 0 • OEM 0 • Processor 18
Decision cues
Denial signals 0 • info / missing-doc asks 22 • approval signals 16
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Photo shows tandem RV wheels and fender; no clear damage or identifying details.
Human interpretation • confidence 0.72
document-photo
Trailer A-frame with propane cover, jack and hitch; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Trailer wheel-area trim shows a misaligned seam and surface scuffs near the black fender.
Human interpretation • confidence 0.78
document-photo
Trailer wheel well and exterior service-port area; no clear damage is visible.
Human interpretation • confidence 0.55
document-photo
Photo shows travel trailer front A-frame, hitch, propane cover, and battery boxes; no clear damage visible.
Human interpretation • confidence 0.82
document-photo
RV exterior storage compartment shown with installed Hotpoint refrigerator; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Exterior view of Trace travel trailer; no clear damage visible.
Human interpretation • confidence 0.90
document-photo
Photo shows tandem trailer wheels, hubs, and lower sidewall; no clear damage visible.
Human interpretation • confidence 0.82
document-photo
Exterior side view of a Prime Time Tracer travel trailer; no clear damage visible.
Human interpretation • confidence 0.91
document-photo
Exterior view of a Tracer travel trailer sidewall, entry door, and awning hardware; no clear damage visible.
Human interpretation • confidence 0.78
document-photo
Front exterior of a Prime Time Tracer LE travel trailer; no clear damage visible.
Human interpretation • confidence 0.90
document-photo
Exterior model decal identifies Prime Time Avenger 240BHSLE; no repair condition shown.
Human interpretation • confidence 0.90
document-photo
Hand indicates a gap/misalignment beneath the microwave trim.
Human interpretation • confidence 0.88
document-photo
Rear view of Prime Time Tracer LE trailer; no clear damage visible.
Human interpretation • confidence 0.83
document-photo
Side view of a Trace travel trailer; awning fabric appears wrinkled along its length.
Human interpretation • confidence 0.82
document-photo
Damaged interior wall panel exposes wood framing and plumbing hose.
Human interpretation • confidence 0.94
document-photo
Photo shows installed Furrion microwave and range hood; no visible defect or unit identifier.
Human interpretation • confidence 0.82
document-photo
Large cutout/damage in gray wall panel exposes wood framing and plumbing hose.
Human interpretation • confidence 0.93
document-photo
Damaged cabinet side panel exposes plumbing and unfinished wood framing.
Human interpretation • confidence 0.97
document-photo
Vehicle ID label visible; minor damage at lower rear corner trim.
Human interpretation • confidence 0.93
document-photo
Exterior front view of a Prime Time Tracer travel trailer; no clear damage is visible.
Human interpretation • confidence 0.72
document-photo
Rear and curb-side exterior of a Prime Time Tracer LE travel trailer; no clear damage visible.
Human interpretation • confidence 0.86
document-photo
Exterior view of a Tracer travel trailer; no clear damage is visible.
Human interpretation • confidence 0.88
document-photo
Exterior side of a Racer travel trailer with awning hardware and window visible; no clear damage shown.
Human interpretation • confidence 0.78
Claim Lines
complaint
CUSTOMER STATES PASS. SIDE FENDERSKIRT NEEDS SOME SILICONE
partial-match • confidence 0.36
complaint
CUSTOMER STATES PASS. SIDE FENDERSKIRT NEEDS SOME SILICONE
needs-review • confidence 0.06
cause
Cracked silicone
partial-match • confidence 0.37
cause
Cracked silicone
needs-review • confidence 0.06
correction
Found the silicone on the passenger side fender skirt on both ends cracked Used a tube of clear silicone resealed both ends of the fender skirt *60254* Work completed
partial-match • confidence 0.42
correction
Found the silicone on the passenger side fender skirt on both ends cracked Used a tube of clear silicone resealed both ends of the fender skirt *60254* Work completed
needs-review • confidence 0.11
complaint
CUSTOMER STATES UNDER KITCHEN SINK PIPE IS BROKE
partial-match • confidence 0.41
complaint
CUSTOMER STATES UNDER KITCHEN SINK PIPE IS BROKE
needs-review • confidence 0.14
cause
Fitting broke between the one way trap and the 1 1/2 abs
needs-review • confidence 0.31
cause
Fitting broke between the one way trap and the 1 1/2 abs
needs-review • confidence 0.06
correction
Opened the cabinet cut the broke fitting off the abs pipe and removed one way trap. Used a new swivel fitting and 1 1/2 coupler glued the couple to the fitting and to the abs pipe threaded the one way trap back on and reattached it to the sink Work completed
partial-match • confidence 0.41
correction
Opened the cabinet cut the broke fitting off the abs pipe and removed one way trap. Used a new swivel fitting and 1 1/2 coupler glued the couple to the fitting and to the abs pipe threaded the one way trap back on and reattached it to the sink Work completed
needs-review • confidence 0.21
complaint
CUSTOMER STATES UNDER MICROWAVE FURRION RANGE HOOD LOOSE ON SIDE CLOSEST TO WALL
partial-match • confidence 0.50
complaint
CUSTOMER STATES UNDER MICROWAVE FURRION RANGE HOOD LOOSE ON SIDE CLOSEST TO WALL
needs-review • confidence 0.20
cause
Screws stripped in range hood *72469*
partial-match • confidence 0.48
cause
Screws stripped in range hood *72469*
needs-review • confidence 0.24
correction
Found the front two screws were stripped. Moved the screws to new hole added one screw to the top and one to the back. Hood now secure. Work completed
needs-review • confidence 0.35
correction
Found the front two screws were stripped. Moved the screws to new hole added one screw to the top and one to the back. Hood now secure. Work completed
needs-review • confidence 0.14
complaint
CUSTOMER STATES OVER BURNER HAS COME OFF
needs-review • confidence 0.24
complaint
CUSTOMER STATES OVER BURNER HAS COME OFF
needs-review • confidence 0.04
cause
Oven burner fell off no screws located
needs-review • confidence 0.24
cause
Oven burner fell off no screws located
needs-review • confidence 0.05
correction
Placed oven burner back into the correct position. Added 2 screws with nuts and secured the burner back to the base plate. Tested the oven for operation worked correctly Work completed GARCIA, JACOB MICHAEL Customer #: 60254
needs-review • confidence 0.24
correction
Placed oven burner back into the correct position. Added 2 screws with nuts and secured the burner back to the base plate. Tested the oven for operation worked correctly Work completed GARCIA, JACOB MICHAEL Customer #: 60254
needs-review • confidence 0.05
complaint
Transferred to RV*72469-1 on 05 DEC 25 Estimate amount was 0.00 CUSTOMER STATES THIRD DRAWER FROM TOP IS HARD TO CLOSE. NEED TO PUSH TO RIGHT TO CLOSE *60254*
needs-review • confidence 0.15
complaint
Transferred to RV*72469-1 on 05 DEC 25 Estimate amount was 0.00 CUSTOMER STATES THIRD DRAWER FROM TOP IS HARD TO CLOSE. NEED TO PUSH TO RIGHT TO CLOSE *60254*
needs-review • confidence 0.10
cause
Drawer rail broken
needs-review • confidence 0.19
cause
Drawer rail broken
needs-review • confidence 0.06
correction
Recommend replacement of both drawer rails 15 inches in length see photo.
needs-review • confidence 0.14
correction
Recommend replacement of both drawer rails 15 inches in length see photo.
needs-review • confidence 0.14
complaint
Transferred to RV*72469-1 on 05 DEC 25 Estimate amount was 0.00 CUSTOMER STATES LIGHT COVER IN FRIDGE IS BROKE
needs-review • confidence 0.15
complaint
Transferred to RV*72469-1 on 05 DEC 25 Estimate amount was 0.00 CUSTOMER STATES LIGHT COVER IN FRIDGE IS BROKE
needs-review • confidence 0.15
cause
Light cover broken clip on the right broken off
needs-review • confidence 0.19
cause
Light cover broken clip on the right broken off
needs-review • confidence 0.15
correction
Found the light cover is broken the clip on the right is gone. Page 2 of 4 © 2026 Integrated Dealer Systems *72469* Recommend replacement Promised Date: 19 NOV 25 W/O: 72469 Hold for
needs-review • confidence 0.32
correction
Found the light cover is broken the clip on the right is gone. Page 2 of 4 © 2026 Integrated Dealer Systems *72469* Recommend replacement Promised Date: 19 NOV 25 W/O: 72469 Hold for
needs-review • confidence 0.15
complaint
CUSTOMER STATES CONNECTORS IN OUTSIDE FRIDGE COMPARTMENT HAVE COME DISCONNECTED
needs-review • confidence 0.33
complaint
CUSTOMER STATES CONNECTORS IN OUTSIDE FRIDGE COMPARTMENT HAVE COME DISCONNECTED
needs-review • confidence 0.05
cause
90 degree swivel elbow broken *72469*
partial-match • confidence 0.58
cause
90 degree swivel elbow broken *72469*
needs-review • confidence 0.06
correction
Found the swivel elbow was missing customer stated it was broken Removed the plug the was installed. Replaced the elbow and clamped it in place. Reattached to the outdoor sprayer and reinstalled the access panel. Work completed
matched • confidence 0.93
correction
Found the swivel elbow was missing customer stated it was broken Removed the plug the was installed. Replaced the elbow and clamped it in place. Reattached to the outdoor sprayer and reinstalled the access panel. Work completed
matched • confidence 0.66
complaint
WINTERIZE STANDARD
needs-review • confidence 0.00
cause
Winterize tv
needs-review • confidence 0.00
correction
Complete GARCIA, JACOB MICHAEL Customer #: 60254
needs-review • confidence 0.05
Evidence Thread
Sarah Caffrey
dealer_or_external • Dec 18, 2025, 5:03 PM
@Stephanie K @Brian P @Jeff M
Claim# 2525520
Needs review
Jeannette Britton
dealer_or_external • Dec 18, 2025, 5:10 PM
I'm showing claim #2473274 was submitted 10.27.25
Stephanie Kendziorski
processor • Dec 18, 2025, 6:50 PM
This claim has been approved, but has not yet been submitted for payment.
Job 1 approved .1
Job 2 approved .5
Job 3 approved .1
Job 4 approved .5
Job 7 approved .3
Stephanie Kendziorski
processor • Dec 18, 2025, 6:56 PM
This claim appears to be for work order 72469-1, which jobs 5 and 6 were transferred to.
Job 5 approved for .5
Job 6 - Can you confirm if you have received the part on this one? If you do not have the part, it will need to be ordered from FR. Additionally, I need a picture of the model and serial number, please.
Brian Parrott
dealer_or_external • Dec 19, 2025, 10:17 AM
The parts have been ordered from FR.
Brian Parrott
dealer_or_external • Dec 19, 2025, 10:21 AM
There is a picture of the refer tag
Stephanie Kendziorski
processor • Dec 19, 2025, 10:26 AM
I don't have any pictures for line 6 in DropBox. The photos attached in the Forest River portal show a tag, but only the model number is visible. The number underneath that is the serial number is cut off because of the angle the pic was taken.
Stephanie Kendziorski
processor • Dec 19, 2025, 10:26 AM
I don't have any pictures for line 6 in DropBox. The photos attached in the Forest River portal show a tag, but only the model number is visible. The number underneath is cut off because of the angle the pic was taken.
Jeannette Britton
dealer_or_external • Dec 19, 2025, 4:54 PM
Will submit once I get it printed and uploaded - 5 minutes
Brian Parrott
dealer_or_external • Dec 19, 2025, 5:12 PM
Added pic
Stephanie Kendziorski
processor • Dec 22, 2025, 9:33 AM
Hey Jeannette. If claim 2473274 is ready to submit for payment, I need a final copy uploaded that has your pricing billed out. With these copies, I can't see the total amount of silicone needed on job 1 or the part pricing for the parts not sent by FR on line 2.
Stephanie Kendziorski
processor • Dec 23, 2025, 1:17 PM
@Brian P Can you help me with this one? For line 6 - the entire temperature control box will need to be replaced instead of just the light cover? It looks like that is what the vendor approved, but I want to make sure that is the repair before I respond to Katlynn.
Stephanie Kendziorski
processor • Dec 23, 2025, 1:18 PM
@Brian P Can you help me with this one? For line 6 - the entire temperature control box will need to be replaced instead of just the light cover? It looks like that is what the vendor approved, but I want to make sure that is the repair before I respond to Katlynn. @Jeff M @Sarah C
Brian Parrott
dealer_or_external • Dec 23, 2025, 1:39 PM
The entire temp control box had to be ordered. Part: F100627751
Stephanie Kendziorski
processor • Jan 6, 2026, 10:19 AM
@Jeannette B
Claim 2525520
Job 5 approved .5
Job 6 approved .2
Claim 2473274
Job 1 approved .1
Job 2 approved .5
Job 3 approved .1
Job 4 approved .5
Job 7 approved .3
Rhianna Szczesiul
dealer_or_external • Jan 27, 2026, 4:51 PM
@Stephanie K Hi Stephanie, this work order is closed on our end but this is the one that the parts were incorrect and both sets of drawer guides as well as both shipping charges are on this. Is it too late to change this one?
Stephanie Kendziorski
processor • Jan 27, 2026, 7:29 PM
I'll hold off on it until I know it is good to go. You can make any changes you need to, and then just let me know when it is ok to submit.
Stephanie Kendziorski
processor • Jan 27, 2026, 7:30 PM
It also looks like the temp control box is billed here twice (job 5 and 6) when it should be billed on 72469.
Stephanie Kendziorski
processor • Jan 27, 2026, 7:32 PM
It also looks like the temp control box is billed here twice (job 5 and 6)
Rhianna Szczesiul
dealer_or_external • Jan 28, 2026, 1:50 PM
Ok, I fixed the drawer guides, the temp control box and the shipping charges. It should be good to go now.
Stephanie Kendziorski
processor • Jan 28, 2026, 1:52 PM
Thanks! Are you able to upload the revised copy in here? Or can Jeannette?
Stephanie Kendziorski
processor • Jan 28, 2026, 1:55 PM
If not, just let me know which parts actually need to be claimed for line 5. I know the temp control box doesn't belong there - but am I just going with the parts and freight that were on the invoice in here?
Rhianna Szczesiul
dealer_or_external • Jan 28, 2026, 1:56 PM
Jeanette will be uploading the revised version here in just a minute.
Stephanie Kendziorski
processor • Jan 28, 2026, 2:03 PM
Got it! Sorry I missed your call @Jeannette B
Stephanie Kendziorski
processor • Jan 28, 2026, 2:10 PM
Submitted 2525520 for payment
Stephanie Kendziorski
processor • Jan 28, 2026, 2:18 PM
Submitted for payment
Stephanie Kendziorski
processor • Feb 3, 2026, 10:05 AM
Claim 2525520 paid $242.03 1/28/2026 check 3102829
Stephanie Kendziorski
processor • Feb 3, 2026, 10:07 AM
Claim 2525520 paid $242.03 1/28/2026 check 3102829
Claim 2473274 paid $306.88 1/28/2026 check 3102829
Claim Files
Paid claim 2473274.pdf
pdf • Feb 3, 2026, 10:07 AM • 32,245 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Paid claim 2473274.pdf
Paid claim.pdf
pdf • Feb 3, 2026, 10:05 AM • 31,251 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Paid claim.pdf
72469-1F.pdf
main-pdf • Jan 28, 2026, 1:58 PM • 325,434 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/72469-1F.pdf
Invoice2.pdf
main-pdf • Jan 28, 2026, 11:57 AM • 60,867 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Invoice2.pdf
72469F.pdf
main-pdf • Jan 27, 2026, 4:23 PM • 333,723 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/72469F.pdf
72469F.pdf
main-pdf • Jan 27, 2026, 4:22 PM • 333,723 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/72469/72469F.pdf
Invoice.pdf
main-pdf • Jan 5, 2026, 9:16 AM • 60,410 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Invoice.pdf
72469.pdf
main-pdf • Dec 19, 2025, 4:57 PM • 331,446 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/72469/72469.pdf
Auth only - claim 2473274.pdf
pdf • Dec 18, 2025, 6:49 PM • 30,700 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/Auth only - claim 2473274.pdf
72469.pdf
main-pdf • Dec 18, 2025, 5:02 PM • 331,422 bytes
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72469/72469.pdf