Claim Detail

REPLACE THE RADIO KRV­VCB Please follow these instructions to return Warranty or RGA return parts on Keystone’s account. Further information is available in Section 11 of the Policy and Procedure Manual. For Small Parts – UPS In Key Express, select 'UPS Return Label' which will take you to the UPS website to generate a return shipping label on Keystone’s account. You will need the box weight (no dimensions are needed).Properly protect the contents, put the Part Return Tag inside the box, the UPS return label on the box, and have the UPS driver take the package when they deliver next. Large Parts ­ Motor Freight USA­Contact CEVA Logistics at 800/989­9052 or UPS Supply Chain at 574/234­7192.They will manifest the return to Keystone Freight Collect on Keystone’s account.The Warranty Claim number or RGA number will be required and the Parts Tag(s) needs to be in the package with the part.CANADA­Please see Section 11 of the Policy and Procedure Manual for complete part return instructions utilizing Frontier Supply Chain Solutions. Vendor Direct Follow the instructions on the Warranty Claim for return of the part direct to the vendor. Do not return the part to Keystone. Keystone RV Company Please return parts to: Part Tag 2425 Davis Drive Goshen, IN 46526 R.O. number ..: 64224 _________________ VIN .................: 4YDF24R22MV502725 Claim..............: C2838206 Part Tag : PT595622 Dealer ............: dba American RV Center Item number...: 591384 Item name ......: Radio ­ Stereo Only ­ DVD ­ Bluetooth ­ NFC ­ HDMI ­ App Control ­ DV3300/DV3000S­BL Reason for return CUSTOMER STATES THAT THEY ARE UNABLE TO GET THE RADIO TO COME ON. Reason: THE RADIO DOES NOT PUT OUT SOUND I RANG ALL THE SPEAKES OUT AND HAD TONE TO EACH SPEAKER BUT RADIO DOES NOT PUT OUT ANYTHING. Correction: REPLACE THE RADIO KRV­VCB Please follow these instructions to return Warranty or RGA return parts on Keystone’s account. Further information is available in Section 11 of the Policy and Procedure Manual. For Small Parts – UPS In Key Express, select 'UPS Return Label' which will take you to the UPS website to generate a return shipping label on Keystone’s account. You will need the box weight (no dimensions are needed).Properly protect the contents, put the Part Return Tag inside the box, the UPS return label on the box, and have the UPS driver take the package when they deliver next. Large Parts ­ Motor Freight USA­Contact CEVA Logistics at 800/989­9052 or UPS Supply Chain at 574/234­7192.They will manifest the return to Keystone Freight Collect on Keystone’s account.The Warranty Claim number or RGA number will be required and the Parts Tag(s) needs to be in the package with the part.CANADA­Please see Section 11 of the Policy and Procedure Manual for complete part return instructions utilizing Frontier Supply Chain Solutions. Vendor Direct Follow the instructions on the Warranty Claim for return of the part direct to the vendor. Do not return the part to Keystone.

partial-match • confidence 0.46

processor • Jun 10, 2021, 10:27 AM

submitted for pymt

processor • Jun 15, 2021, 5:19 PM

@Matt Boes see attached part tag for radio. pending part return. Thank

dealer_or_external • Jun 15, 2021, 6:13 PM

@Dianne L TRACKING #1Z9YX8689095085203 FRO RADIO RETURN. WILL SHIP OUT ON 6-16-21. MOVING FOLDER TO RETURNED PARTS.

processor • Jul 15, 2021, 9:57 AM

2 claims c2838216 $211.30 on 6/17 c2838206 $240.22 on 7/1/21