Claim 40932

Claim explorer / evidence thread

Claim 40932

LIN 1025 • Alix • Paid • keystone

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

82d elapsed • 0d remaining

Analyzed

Completed stage

82d elapsed • 0d remaining

Awaiting OEM

Completed stage

82d elapsed • 0d remaining

Auto-Approved

Completed stage

82d elapsed • 0d remaining

Payment Due

Completed stage

82d elapsed • 0d remaining

Escalation Eligible

Completed stage

82d elapsed • 0d remaining

Resolved

Overdue / escalation ready

82d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

82 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Jun 12, 2026, 2:51 AM to Aug 30, 2026, 3:03 AM.

Indexed evidence

16 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

82 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40932/Claim Sheet.pdf

Timeline

First seen Jun 12, 2026, 2:51 AM • last seen Aug 30, 2026, 3:03 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

31 indexed side comments on this claim.

Latest visible thread signal

Aug 28, 2026, 3:28 PM • processor • @cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.

Role mix

Dealer 0 • OEM 0 • Processor 26

Decision cues

Denial signals 2 • info / missing-doc asks 23 • approval signals 7

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

Claim Lines

No claim lines loaded

Evidence Thread

Alix Mongiat

processor • Jun 11, 2026, 4:17 PM

@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.

Alix Mongiat

processor • Jun 11, 2026, 4:28 PM

@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.

Alix Mongiat

processor • Jun 11, 2026, 4:30 PM

PREAUTH121795 has been submitted for approval.

Alix Mongiat

processor • Jun 15, 2026, 9:15 AM

@cody e @Jeremy G Job A: approved for 0.5 hour - flat rate (requested 2 hours) Job B: approved for 0.5 hour - flat rate (requested 2 hours) Job C: approved for 0.3 hour - flat rate (requested 1.5 hours) Job D: approved for 0.2 hour - repair only (requested 0.5 hour) Job E: denied- needs to be processed through tire manufacturer. I can do this, I will reach out for what information I need.

Alix Mongiat

processor • Jun 15, 2026, 11:58 AM

@Stephanie K @Ashlee O Can you help me fill this out with the photos provided in the folder? I am not sure we have all the information we need for this form.

Alix Mongiat

processor • Jun 15, 2026, 12:01 PM

This is the form I pulled off Westlake website, so I think this is correct?

Alix Mongiat

processor • Jun 15, 2026, 12:46 PM

@Stephanie K

Alix Mongiat

processor • Jun 15, 2026, 12:50 PM

I have submitted a claim to Lionshead for Job E

Alix Mongiat

processor • Jun 22, 2026, 7:39 AM

This is still pending approval as Beth was off until today.

Alix Mongiat

processor • Jun 23, 2026, 9:26 AM

@cody e @Jeremy G From Lionshead: Thank you for the claim form and pictures, this tire has been approved. I can ship a tire out to the dealer within 24-36 hours. All I would need from them would be a labor invoice-we pay .3 hours per their OEM’s approved labor rate. Thank you.

Alix Mongiat

processor • Jun 23, 2026, 9:30 AM

I am talking this over with Heidi and Chris.

Alix Mongiat

processor • Jun 23, 2026, 10:22 AM

@cody e @Jeremy G Please provide a breakdown of the 3 hours you are requesting for Job E. The WO does not support 3 hours. Thank you.

Alix Mongiat

processor • Jun 30, 2026, 10:39 AM

@JASON S

JASON SWENSON

dealer_or_external • Jun 30, 2026, 11:00 AM

I DID ORDER THE TIRE BUT I HAVE NO INVOICE OR ANY INFO FROM KEYSTONE. I WAS TOLD TO ORDER IT BECAUSE WE HAD TO HAVE IT.

JASON SWENSON

dealer_or_external • Jun 30, 2026, 11:02 AM

THE TIRE IS INSTALLED

JASON SWENSON

dealer_or_external • Jun 30, 2026, 11:55 AM

I JUST DONT KNOW ABOUT THIS TIRE DEAL. I WAS TOLD TO DO A UNKNOWN PART REQUEST. BUT KEYSTONE DID NOT SEND IT. BUT ITS HERE. I GUESS I WAS WAITING FOR AUTHORIZATION AND DIDNT ORDER IT.

JASON SWENSON

dealer_or_external • Jun 30, 2026, 12:11 PM

OK I FOUND THE PACKING SLIP. THE TIRE CAME FROM LIONSHEAD WITHOUT ME ASKING FOR IT.

Alix Mongiat

processor • Jun 30, 2026, 1:21 PM

@JASON S I stated in an above comment that Lionshead was sending it. Please make sure you are reading everything so double parts are not ordered.

cody eagle

dealer_or_external • Jul 8, 2026, 3:08 PM

@Alix M @Jeremy G this is ready to summit

Alix Mongiat

processor • Jul 8, 2026, 3:44 PM

@JASON S Please upload the invoices for this. Thank you!

Alix Mongiat

processor • Jul 9, 2026, 5:16 PM

CLAIM129415 has been submitted for everything processed through Keystone.

Alix Mongiat

processor • Jul 9, 2026, 5:17 PM

Waiting to hear from Beth on the part cost of the tire so we can claim the 30% markup.

Alix Mongiat

processor • Jul 16, 2026, 9:03 AM

Part cost is $45.10 so markup we are able to charge is $13.53

Alix Mongiat

processor • Jul 16, 2026, 9:08 AM

Job E has been submitted for payment for $63.03 total (0.3 hour plus $13.53 markup)

Alix Mongiat

processor • Jul 17, 2026, 12:45 PM

@cody e @Jeremy G @JASON S Job B: please attach photos of the defective hinge. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. To verify defect vs damage. **WE HAVE UNTIL 7/24/26 to provide a response!!

Alix Mongiat

processor • Jul 31, 2026, 9:56 AM

Moving back to claims submitted since there was no response.

Alix Mongiat

processor • Aug 13, 2026, 9:57 AM

@cody e @Jeremy G This paid on check 1610718 for $170.33

Alix Mongiat

processor • Aug 13, 2026, 9:58 AM

Hinges were denied due to no response in regard to the photos.

Alix Mongiat

processor • Aug 13, 2026, 10:02 AM

Check process for Job E takes about 4-5 weeks and Beth submitted it on 7/22/26. I will check in with her next week to see if she can get me an update.

Alix Mongiat

processor • Aug 28, 2026, 9:05 AM

Sent Beth an email to see if this was paid.

Alix Mongiat

processor • Aug 28, 2026, 3:28 PM

@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.

Claim Files

Lionshead warranty claim form - 40932.pdf

pdf • Jun 15, 2026, 12:47 PM • 484,455 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/Lionshead warranty claim form - 40932.pdf

Lionshead warranty claim form - 40932.pdf

pdf • Jun 15, 2026, 12:47 PM • 484,455 bytes

/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Lionshead warranty claim form - 40932.pdf

Standard-Warranty-Claim-Form_51623.pdf

pdf • Jun 15, 2026, 11:54 AM • 169,596 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932/Standard-Warranty-Claim-Form_51623.pdf

Pre-Authorization Print.pdf

approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/Pre-Authorization Print.pdf

Pre-Authorization Print.pdf

approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes

/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Pre-Authorization Print.pdf

RO# 40932 media.zip

zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/RO# 40932 media.zip

RO# 40932 media.zip

zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/RO# 40932 media.zip

RO# 40932 media.zip

zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes

/home/openclaw/nas/Dropbox/#recycle/LIN 1025/1- Pre-Authorizations Needed- iCS/Keystone/40932/RO# 40932 media.zip

RO# 40932 media.zip

zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes

/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/RO# 40932 media.zip

40932.pdf