Claim explorer / evidence thread
Claim 40932
LIN 1025 • Alix • Info Needed • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 43
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
143d elapsed • 0d remaining
Analyzed
Approaching deadline
143d elapsed • 0d remaining
Awaiting OEM
Upcoming statutory deadline
143d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
143d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
143d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
143d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
143d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
43
No active evidence gaps are listed.
Deadline Status
Approaching deadline
143 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
42
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jun 12, 2026, 2:51 AM to Nov 1, 2026, 2:55 AM.
Indexed evidence
16 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
143 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/Lionshead warranty claim form - 40932.pdf
Timeline
First seen Jun 12, 2026, 2:51 AM • last seen Nov 1, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Aug 28, 2026, 3:28 PM • processor • @cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Role mix
Dealer 0 • OEM 0 • Processor 26
Decision cues
Denial signals 2 • info / missing-doc asks 23 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
- **Visible area/components:** Close-up of a white molded/fiberglass or plastic panel adjacent to a black metal frame/track/trim. Several blobs/runs of white sealant/caulk are visible along the edge and around small raised tabs/fasteners.
- **Observed condition/damage:** Surface shows dirt, scuffing, brown/black streak marks, and uneven/rough sealant application. Along the lower edge near the black trim there appears to be a seam/gap with possible moisture/wetness or sealant residue, but no clea
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Close-up of an RV/trailer rear/side exterior area near a red clearance/marker light and black frame/bracket. A black textured underbelly/liner or protective panel is heavily wet with visible water droplets. Water is also present on adjacent white fiberglass/trim and black metal support components, suggesting an active or recent leak/water intrusion in this area. No readable labels or document text are visible. No clear broken part is identifiable, but the image supports a claim line related to w
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Visible interior cabinetry/door area with two gray/white shaker-style cabinet doors and long chrome/mesh pull handles. A noticeable uneven vertical gap/misalignment is visible between the two doors/center stile area; one narrow trim/door edge appears offset or not sitting flush. Minor scuff/scratch marks are visible on the lower right cabinet panel/rail area, but no major breakage is clearly shown.
No labels, serial tags, or document/screenshot text visible.
Repair context: likely cabinet door
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
- **Visible area:** Interior upper cabinetry/trim, likely RV cabinet/closet face with vertical stiles and panel seams near ceiling/soffit.
- **Damage observed:** No obvious break, crack, missing part, or water damage visible. Possible minor scuffing/discoloration on cabinet/trim surfaces and a shadowed/uneven gap along the top edge, but unclear from this photo.
- **Parts/components:** Cabinet face panels, vertical trim/stile, upper horizontal trim/ceiling transition.
- **Labels/text:** No labels
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
- **Visible components:** Steel braided cable running horizontally through/near a black metal bracket/track with multiple silver screws/bolts. White interior/exterior RV paneling and trim visible; a small vent/grille is in background.
- **Observed damage/concern:** Cable appears to be rubbing against or misrouted through the black bracket opening/edge. Possible fraying/wear is visible near the left side where the cable is being held, but the image is too close to confirm full extent. No obviou
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
- **Visible area/components:** RV interior entertainment/overhead cabinet area with light-colored cabinet doors, silver pulls, dark TV/monitor below, dark horizontal soffit/valance, ceiling panel, puck lights, and side trim/column.
- **Visible damage/condition:** Possible uneven/wavy ceiling or soffit/trim line above the cabinets; the dark valance/ceiling junction appears irregular in places. No obvious broken cabinet hardware or cracked doors visible. Image is angled and somewhat blurry, so dam
Human interpretation • confidence 0.00
Claim Lines
complaint
Dealer states the vinyl insert on rear drivers side extrusion has a 1' long slice.
needs-review • confidence 0.00
complaint
Dealer states the vinyl insert on rear drivers side extrusion has a 1' long slice.
needs-review • confidence 0.00
complaint
Dealer states the vinyl insert on rear drivers side extrusion has a 1' long slice.
needs-review • confidence 0.00
cause
Damaged during install.
needs-review • confidence 0.00
cause
Damaged during install.
needs-review • confidence 0.00
cause
Damaged during install.
needs-review • confidence 0.00
correction
Extrusion has a slice approximately 1 foot long from what we would guess would be a utility knife. Recommend replacing complete vinyl insert on drivers side. Replace and re-seal. KRV –
needs-review • confidence 0.18
correction
Extrusion has a slice approximately 1 foot long from what we would guess would be a utility knife. Recommend replacing complete vinyl insert on drivers side. Replace and re-seal. KRV –
needs-review • confidence 0.18
correction
Extrusion has a slice approximately 1 foot long from what we would guess would be a utility knife. Recommend replacing complete vinyl insert on drivers side. Replace and re-seal. KRV –
needs-review • confidence 0.12
complaint
Dealer states cupboard doors above the TV overlap.
needs-review • confidence 0.05
complaint
Dealer states cupboard doors above the TV overlap.
needs-review • confidence 0.05
complaint
Dealer states cupboard doors above the TV overlap.
needs-review • confidence 0.05
cause
Broken hinge.
needs-review • confidence 0.27
cause
Broken hinge.
needs-review • confidence 0.27
cause
Broken hinge.
needs-review • confidence 0.16
correction
Went back and forth trying to align the cupboards. Screw on 1 hinge does not adjust. Top right, facing rear. Recommend new adjusting hinge. Time includes attempted repair and then KRV –
needs-review • confidence 0.13
correction
Went back and forth trying to align the cupboards. Screw on 1 hinge does not adjust. Top right, facing rear. Recommend new adjusting hinge. Time includes attempted repair and then KRV –
needs-review • confidence 0.13
correction
Went back and forth trying to align the cupboards. Screw on 1 hinge does not adjust. Top right, facing rear. Recommend new adjusting hinge. Time includes attempted repair and then KRV –
needs-review • confidence 0.16
complaint
Dealer states tape on trim in the ft above tv storage in main room is peeling.
needs-review • confidence 0.04
complaint
Dealer states tape on trim in the ft above tv storage in main room is peeling.
needs-review • confidence 0.04
complaint
Dealer states tape on trim in the ft above tv storage in main room is peeling.
needs-review • confidence 0.04
cause
Peeling tape.
needs-review • confidence 0.00
cause
Peeling tape.
needs-review • confidence 0.00
cause
Peeling tape.
needs-review • confidence 0.00
correction
Tape on seam trim was peeling. Applied pressure to surface to re-adhere trim tape but it still has air bubbles. Need to replace trim. Time includes attempted repair and replacement. KRV –
needs-review • confidence 0.16
correction
Tape on seam trim was peeling. Applied pressure to surface to re-adhere trim tape but it still has air bubbles. Need to replace trim. Time includes attempted repair and replacement. KRV –
needs-review • confidence 0.16
correction
Tape on seam trim was peeling. Applied pressure to surface to re-adhere trim tape but it still has air bubbles. Need to replace trim. Time includes attempted repair and replacement. KRV –
needs-review • confidence 0.16
complaint
Dealer states rear drivers side Repair - per 3 ft slideout has fabric or plastic sticking out behind interior fascia trim.
needs-review • confidence 0.09
complaint
Dealer states rear drivers side Repair - per 3 ft slideout has fabric or plastic sticking out behind interior fascia trim.
needs-review • confidence 0.09
complaint
Dealer states rear drivers side Repair - per 3 ft slideout has fabric or plastic sticking out behind interior fascia trim.
needs-review • confidence 0.09
cause
Pinched fabric.
needs-review • confidence 0.00
cause
Pinched fabric.
needs-review • confidence 0.00
cause
Pinched fabric.
needs-review • confidence 0.00
correction
Fabric was pinched and extruding from original install. Cut fabric out with a fresh utility blade. KRV – Repair only approved. 1102406B Tire 0 3 0 1 0.5
needs-review • confidence 0.15
correction
Fabric was pinched and extruding from original install. Cut fabric out with a fresh utility blade. KRV – Repair only approved. 1102406B Tire 0 3 0 1 0.5
needs-review • confidence 0.15
correction
Fabric was pinched and extruding from original install. Cut fabric out with a fresh utility blade. KRV – Repair only approved. 1102406B Tire 0 3 0 1 0.5
needs-review • confidence 0.15
complaint
Dealer states there is a tire on rim in the front compartment that needs to be tested for leaks, spare tire on axle.
needs-review • confidence 0.15
complaint
Dealer states there is a tire on rim in the front compartment that needs to be tested for leaks, spare tire on axle.
needs-review • confidence 0.15
complaint
Dealer states there is a tire on rim in the front compartment that needs to be tested for leaks, spare tire on axle.
needs-review • confidence 0.15
cause
Bubble on tire.
needs-review • confidence 0.15
cause
Bubble on tire.
needs-review • confidence 0.15
cause
Bubble on tire.
needs-review • confidence 0.15
correction
Removed aluminum rim from front compartment, gathered tools, lifted unit, secured with jack stand, performed leak test, no evidence of a leak, but discovered bubble in sidewall close to the seal. Recommend replacing tire and washing and reinstalling the spare in front compartment. KRV – Keystone RV does not administer the warranty for Tires. Please contact the tire distributor directly. For a listing of the tire distributors, consult Chapter 4 of the Keystone RV Owner’s Manual. Pre-Authorization number: PREAUTH121795 1.5 For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
partial-match • confidence 0.44
correction
Removed aluminum rim from front compartment, gathered tools, lifted unit, secured with jack stand, performed leak test, no evidence of a leak, but discovered bubble in sidewall close to the seal. Recommend replacing tire and washing and reinstalling the spare in front compartment. KRV – Keystone RV does not administer the warranty for Tires. Please contact the tire distributor directly. For a listing of the tire distributors, consult Chapter 4 of the Keystone RV Owner’s Manual. Pre-Authorization number: PREAUTH121795 1.5 For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
partial-match • confidence 0.44
correction
Removed aluminum rim from front compartment, gathered tools, lifted unit, secured with jack stand, performed leak test, no evidence of a leak, but discovered bubble in sidewall close to the seal. Recommend replacing tire and washing and reinstalling the spare in front compartment. KRV – Keystone RV does not administer the warranty for Tires. Please contact the tire distributor directly. For a listing of the tire distributors, consult Chapter 4 of the Keystone RV Owner’s Manual. Pre-Authorization number: PREAUTH121795 1.5 For paper claims only use one pre-authorization number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the
needs-review • confidence 0.26
Evidence Thread
Alix Mongiat
processor • Jun 11, 2026, 4:17 PM
@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.
Alix Mongiat
processor • Jun 11, 2026, 4:28 PM
@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.
Alix Mongiat
processor • Jun 11, 2026, 4:30 PM
PREAUTH121795 has been submitted for approval.
Alix Mongiat
processor • Jun 15, 2026, 9:15 AM
@cody e @Jeremy G
Job A: approved for 0.5 hour - flat rate (requested 2 hours)
Job B: approved for 0.5 hour - flat rate (requested 2 hours)
Job C: approved for 0.3 hour - flat rate (requested 1.5 hours)
Job D: approved for 0.2 hour - repair only (requested 0.5 hour)
Job E: denied- needs to be processed through tire manufacturer. I can do this, I will reach out for what information I need.
Alix Mongiat
processor • Jun 15, 2026, 11:58 AM
@Stephanie K @Ashlee O Can you help me fill this out with the photos provided in the folder? I am not sure we have all the information we need for this form.
Alix Mongiat
processor • Jun 15, 2026, 12:01 PM
This is the form I pulled off Westlake website, so I think this is correct?
Alix Mongiat
processor • Jun 15, 2026, 12:46 PM
@Stephanie K
Alix Mongiat
processor • Jun 15, 2026, 12:50 PM
I have submitted a claim to Lionshead for Job E
Alix Mongiat
processor • Jun 22, 2026, 7:39 AM
This is still pending approval as Beth was off until today.
Alix Mongiat
processor • Jun 23, 2026, 9:26 AM
@cody e @Jeremy G From Lionshead:
Thank you for the claim form and pictures, this tire has been approved. I can ship a tire out to the dealer within 24-36 hours.
All I would need from them would be a labor invoice-we pay .3 hours per their OEM’s approved labor rate.
Thank you.
Alix Mongiat
processor • Jun 23, 2026, 9:30 AM
I am talking this over with Heidi and Chris.
Alix Mongiat
processor • Jun 23, 2026, 10:22 AM
@cody e @Jeremy G Please provide a breakdown of the 3 hours you are requesting for Job E. The WO does not support 3 hours. Thank you.
Alix Mongiat
processor • Jun 30, 2026, 10:39 AM
@JASON S
JASON SWENSON
dealer_or_external • Jun 30, 2026, 11:00 AM
I DID ORDER THE TIRE BUT I HAVE NO INVOICE OR ANY INFO FROM KEYSTONE. I WAS TOLD TO ORDER IT BECAUSE WE HAD TO HAVE IT.
JASON SWENSON
dealer_or_external • Jun 30, 2026, 11:02 AM
THE TIRE IS INSTALLED
JASON SWENSON
dealer_or_external • Jun 30, 2026, 11:55 AM
I JUST DONT KNOW ABOUT THIS TIRE DEAL. I WAS TOLD TO DO A UNKNOWN PART REQUEST. BUT KEYSTONE DID NOT SEND IT. BUT ITS HERE. I GUESS I WAS WAITING FOR AUTHORIZATION AND DIDNT ORDER IT.
JASON SWENSON
dealer_or_external • Jun 30, 2026, 12:11 PM
OK I FOUND THE PACKING SLIP. THE TIRE CAME FROM LIONSHEAD WITHOUT ME ASKING FOR IT.
Alix Mongiat
processor • Jun 30, 2026, 1:21 PM
@JASON S I stated in an above comment that Lionshead was sending it. Please make sure you are reading everything so double parts are not ordered.
cody eagle
dealer_or_external • Jul 8, 2026, 3:08 PM
@Alix M @Jeremy G this is ready to summit
Alix Mongiat
processor • Jul 8, 2026, 3:44 PM
@JASON S Please upload the invoices for this. Thank you!
Alix Mongiat
processor • Jul 9, 2026, 5:16 PM
CLAIM129415 has been submitted for everything processed through Keystone.
Alix Mongiat
processor • Jul 9, 2026, 5:17 PM
Waiting to hear from Beth on the part cost of the tire so we can claim the 30% markup.
Alix Mongiat
processor • Jul 16, 2026, 9:03 AM
Part cost is $45.10 so markup we are able to charge is $13.53
Alix Mongiat
processor • Jul 16, 2026, 9:08 AM
Job E has been submitted for payment for $63.03 total (0.3 hour plus $13.53 markup)
Alix Mongiat
processor • Jul 17, 2026, 12:45 PM
@cody e @Jeremy G @JASON S
Job B: please attach photos of the defective hinge. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. To verify defect vs damage.
**WE HAVE UNTIL 7/24/26 to provide a response!!
Alix Mongiat
processor • Jul 31, 2026, 9:56 AM
Moving back to claims submitted since there was no response.
Alix Mongiat
processor • Aug 13, 2026, 9:57 AM
@cody e @Jeremy G This paid on check 1610718 for $170.33
Alix Mongiat
processor • Aug 13, 2026, 9:58 AM
Hinges were denied due to no response in regard to the photos.
Alix Mongiat
processor • Aug 13, 2026, 10:02 AM
Check process for Job E takes about 4-5 weeks and Beth submitted it on 7/22/26. I will check in with her next week to see if she can get me an update.
Alix Mongiat
processor • Aug 28, 2026, 9:05 AM
Sent Beth an email to see if this was paid.
Alix Mongiat
processor • Aug 28, 2026, 3:28 PM
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Claim Files
Lionshead warranty claim form - 40932.pdf
pdf • Jun 15, 2026, 12:47 PM • 484,455 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/Lionshead warranty claim form - 40932.pdf
Lionshead warranty claim form - 40932.pdf
pdf • Jun 15, 2026, 12:47 PM • 484,455 bytes
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Lionshead warranty claim form - 40932.pdf
Standard-Warranty-Claim-Form_51623.pdf
pdf • Jun 15, 2026, 11:54 AM • 169,596 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932/Standard-Warranty-Claim-Form_51623.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Pre-Authorization Print.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/Pre-Authorization Print.pdf
Pre-Authorization Print.pdf
approval-artifact • Jun 15, 2026, 9:17 AM • 153,743 bytes
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/Pre-Authorization Print.pdf
RO# 40932 media.zip
zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/RO# 40932 media.zip
RO# 40932 media.zip
zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/RO# 40932 media.zip
RO# 40932 media.zip
zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/1- Pre-Authorizations Needed- iCS/Keystone/40932/RO# 40932 media.zip
RO# 40932 media.zip
zip • Jun 11, 2026, 4:13 PM • 40,440,496 bytes
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/RO# 40932 media.zip
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Keystone/40932/40932.pdf
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/40932.pdf
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/1- Pre-Authorizations Needed- iCS/Keystone/40932/40932.pdf
40932.pdf
main-pdf • Jun 11, 2026, 4:12 PM • 421,558 bytes
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf