Claim Detail

STOVE IS SHOOTING 7-8" HIGH FLAMES WHEN USING IT. CUST STATED THE FRONT EYE GETS ALOT HIGHER THEN THE BACK. CUST STATED THE OUTSIDE QUICK CONNECT HAD A FLAME SHOOT 1 TIMES FROM IT AND HAS NOT DONE IOT SINCE THAT THEY ARE AWARE. HOWEVER THE INSIDE STOVE DOES IT EVERYTIME THEY USE IT

partial-match • confidence 0.53

confirmed front burner allows flames of 7-8" high.While rear burners work normal.Preformed JEFF DRINNON, CAROLYN & Customer #: 57544 pressure test and it is ok, regulator puts out before burner and found no difference in pressure.Issue is with the burner itself.

partial-match • confidence 0.61

replace front burner

partial-match • confidence 0.53

Found front arm and head not aligned properly. Tech loosed fabric and moved over to resecure awning hardware and head. They are now clear to close but the fabric is stretched on front side now not allowing to fully close.

partial-match • confidence 0.46

CUSTOMER STATES THE BACK ENTRY DOOR IS STILL HAVING ISSUES, UNHAPPY WITH CAULKING JOB - PLEASE CHECK AND ADVISE

partial-match • confidence 0.37

Need to lower the top mount to allow handle to sit all the way down correctly.

partial-match • confidence 0.45

owner_test_review • unknown

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27715. Preauthorization-stage evidence follow-up, not submission approval. JOB 1: The updated RO requests complete stove replacement / 2.0 hours. The September 25 Forest River note instead authorizes the FRONT PANEL MODULE / 1.0 hour. Please reconcile the planned repair and labor basis with that authorization, or retain a superseding approval. Burner and pressure-test photos are already supplied; retain the documented safety disposition for the reported abnormal flames and the final operational verification when repaired. REFRIGERATOR: The 1.25-hour refrigerator authorization is OEM claim line 2 but corresponds to RO job 3 (1.0 hour on the RO), not RO job 2's separate communication-code concern. Keep the RO-to-OEM component/line cross-reference, clarify job 2's disposition (the RO says no work performed), and retain job 7 as addressed under job 3 without duplicate labor. Do not apply the short approval list to RO job numbers without that cross-reference. The overall refrigerator photo and vendor tag are already supplied. The October 7 comment confirms fridge and panel arrival, not completed installation. No blanket request for after-repair photos while work remains pending. No original files, approvals or claim status changed. [TEST-27715-20261014]

processor • Sep 22, 2026, 4:07 PM

submitted PA#2816393

processor • Sep 23, 2026, 11:37 AM

@Stephanie D WO 27715 FR feedback, job 3: 09/23/2026KErb@forestriverinc.comPlease provide a photo of the complete front of the fridge as well as the vendor tag on the inside of the fridge. kerb

processor • Sep 23, 2026, 2:58 PM

@Stephanie D Hey, sorry for all the back & forth on this one, the vendor just responded on job 1: Hello Forest River, Case 7158659VIN 4X4TRLB2XSD465121  Thank you for sharing the details of the customer’s situation. We appreciate your efforts in providing this information. To ensure we are replacing the correct component/part can you have the dealership verify the information below?We need to determine the source of the issue. Please swap the center burner module connection with the left side burner. Does the flame stay in the center? Does the issue jump to the left rear burner? This detail is important for accurately diagnosing the issue and identifying the correct part for replacement. Please let us know as soon as possible so we can proceed accordingly.

dealer_or_external • Sep 23, 2026, 4:37 PM

It's no problem at all! It is on the techs board for testing.

dealer_or_external • Sep 24, 2026, 1:05 PM

@Ashlee O I have attached a WO 2 on this folder. I have also updated the correction on line 1 of this new WO 2. This has become an issue that is intermitting and the tech is requesting to replace the stove now due to the safety of this issue.

processor • Sep 24, 2026, 2:30 PM

Updated notes/request to replace on job 1 made to FR and Furrion

processor • Sep 25, 2026, 11:52 AM

approved job 1 1 09/25/2026KErb@forestriverinc.comHello, the vendor has authorized to replace the FRONT PANEL MODULE and 1 hour labor. Please note you will need to order the needed part. Thank you job 2 1.25 09/24/2026KErb@forestriverinc.comThe requested repair has been authorized for 1.25 hour by Forest River and the Vendor. Please review the authorization email sent to the dealer admin contact listed on this claim. You may order the replacement part through the Forest River Parts Department or a local supplier; the Off‑the‑Shelf Parts Policy applies to parts purchased outside of Forest River or the Vendor. For questions, call 574‑642‑8907 or email rockwoodflagstaffauths@forestriverinc.com. Thank you. job 3 2 job 4 .2 job 5 .3 job 6 .3

dealer_or_external • Sep 25, 2026, 3:16 PM

@Tessa C @Cole P Approved to order the following. Please the 2 emails that have been forwarded about the fridge and stove part. Line 1 : front panel module Line 3 : fridge Line 4 : awning fabric

dealer_or_external • Sep 25, 2026, 3:54 PM

ON ORDER PO 18389

dealer_or_external • Oct 7, 2026, 12:13 PM

@Stephanie D FRIDGE AND PANEL ARRIVED. IN BAY. COLE CHECKED FOR DAMAGE

processor • Oct 14, 2026, 11:16 PM

@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27715. Preauthorization-stage evidence follow-up, not submission approval. JOB 1: The updated RO requests complete stove replacement / 2.0 hours. The September 25 Forest River note instead authorizes the FRONT PANEL MODULE / 1.0 hour. Please reconcile the planned repair and labor basis with that authorization, or retain a superseding approval. Burner and pressure-test photos are already supplied; retain the documented safety disposition for the reported abnormal flames and the final operational verification when repaired. REFRIGERATOR: The 1.25-hour refrigerator authorization is OEM claim line 2 but corresponds to RO job 3 (1.0 hour on the RO), not RO job 2's separate communication-code concern. Keep the RO-to-OEM component/line cross-reference, clarify job 2's disposition (the RO says no work performed), and retain job 7 as addressed under job 3 without duplicate labor. Do not apply the short approval list to RO job numbers without that cross-reference. The overall refrigerator photo and vendor tag are already supplied. The October 7 comment confirms fridge and panel arrival, not completed installation. No blanket request for after-repair photos while work remains pending. No original files, approvals or claim status changed. [TEST-27715-20261014]

dealer_or_external • Oct 20, 2026, 4:46 PM

@Tessa C Are we still waiting on the awning fabric?

dealer_or_external • Oct 20, 2026, 4:51 PM

@Cole P did this come in while Tessa was on vacation? It was invoiced 9/28/26

dealer_or_external • Oct 21, 2026, 9:00 AM

no fabric i checked the bay please double check me

dealer_or_external • Oct 21, 2026, 1:03 PM

@Tessa C Can you please look into this awning fabric? It says invoiced on FR but it is not here and that was Sept 28.

dealer_or_external • Oct 21, 2026, 1:07 PM

@Stephanie D reached out to forest river. cc'd you in email

dealer_or_external • Oct 30, 2026, 10:52 AM

@Tessa C Recap of the email, I sent you. I called FR today and they stated this awning fabric has probably been lost in transit. They are supposed to follow up with an email.