Claim explorer / evidence thread
Claim 27632
TRI 1202 • Ashlee • Approved / Unpaid • k-z-rv
risk 0.00
deadline Approaching deadline
images 0
matched 8
review 27
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
59d elapsed • 0d remaining
Analyzed
Completed stage
59d elapsed • 0d remaining
Awaiting OEM
Completed stage
59d elapsed • 0d remaining
Auto-Approved
Approaching deadline
59d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
59d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
59d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
59d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$6,875.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
27
No active evidence gaps are listed.
Deadline Status
Approaching deadline
59 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 45 • RO lines 54 • human-described photos 43 • 3C red • reconciliation reconciled • linked side comments 3
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 2, 2026, 3:04 PM to Sep 4, 2026, 3:08 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
59 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27632/PA.pdf
Timeline
First seen Sep 2, 2026, 3:04 PM • last seen Sep 4, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Oct 27, 2026, 11:17 AM • dealer_or_external • @Tessa C Cust called and let me know they contacted kz about the parts. They were shipped and arrival date is 11/2/26
Tracking: OV91076536
Role mix
Dealer 0 • OEM 0 • Processor 2
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
complaint
CUSTOMER STATES HOT WATER HEATER SOUNDS LIKE ITS GONNA BLOW UP, AND SHOOTS A BIG FLAME - PLEASE CHECK AND ADVISE
partial-match • confidence 0.42
complaint
CUSTOMER STATES HOT WATER HEATER SOUNDS LIKE ITS GONNA BLOW UP, AND SHOOTS A BIG FLAME - PLEASE CHECK AND ADVISE
partial-match • confidence 0.42
complaint
CUSTOMER STATES HOT WATER HEATER SOUNDS LIKE ITS GONNA BLOW UP, AND SHOOTS A BIG FLAME - PLEASE CHECK AND ADVISE
partial-match • confidence 0.42
complaint
CUSTOMER STATES HOT WATER HEATER SOUNDS LIKE ITS GONNA BLOW UP, AND SHOOTS A BIG FLAME - PLEASE CHECK AND ADVISE
partial-match • confidence 0.42
complaint
CUSTOMER STATES HOT WATER HEATER SOUNDS LIKE ITS GONNA BLOW UP, AND SHOOTS A BIG FLAME - PLEASE CHECK AND ADVISE
needs-review • confidence 0.10
cause
TECH STATED THE WATER HEATER WOULD FILL UP ON LP BEFORE IGNITING. TECH WATCHED FIREBALL SHOOT OUT ON LP LIGHT UP. IN ORDER TO FIND THE ISSUE,THE ISSUE HAD TO BE ADJUSTED. CONDER, ANDREA Customer #: 89454
partial-match • confidence 0.42
cause
TECH STATED THE WATER HEATER WOULD FILL UP ON LP BEFORE IGNITING. TECH WATCHED FIREBALL SHOOT OUT ON LP LIGHT UP. IN ORDER TO FIND THE ISSUE,THE ISSUE HAD TO BE ADJUSTED. CONDER, ANDREA Customer #: 89454
partial-match • confidence 0.42
cause
TECH STATED THE WATER HEATER WOULD FILL UP ON LP BEFORE IGNITING. TECH WATCHED FIREBALL SHOOT OUT ON LP LIGHT UP. IN ORDER TO FIND THE ISSUE,THE ISSUE HAD TO BE ADJUSTED. CONDER, ANDREA Customer #: 89454
partial-match • confidence 0.42
cause
TECH STATED THE WATER HEATER WOULD FILL UP ON LP BEFORE IGNITING. TECH WATCHED FIREBALL SHOOT OUT ON LP LIGHT UP. IN ORDER TO FIND THE ISSUE,THE ISSUE HAD TO BE ADJUSTED. CONDER, ANDREA Customer #: 89454
partial-match • confidence 0.42
cause
TECH STATED THE WATER HEATER WOULD FILL UP ON LP BEFORE IGNITING. TECH WATCHED FIREBALL SHOOT OUT ON LP LIGHT UP. IN ORDER TO FIND THE ISSUE,THE ISSUE HAD TO BE ADJUSTED. CONDER, ANDREA Customer #: 89454
needs-review • confidence 0.30
correction
TECH ADJUSTED IGNITOR BRACKET TO BE MORE CENTERED. NOW THE WATER HEATER LIGHTS PERFECT ON LP.
partial-match • confidence 0.42
correction
TECH ADJUSTED IGNITOR BRACKET TO BE MORE CENTERED. NOW THE WATER HEATER LIGHTS PERFECT ON LP.
partial-match • confidence 0.45
correction
TECH ADJUSTED IGNITOR BRACKET TO BE MORE CENTERED. NOW THE WATER HEATER LIGHTS PERFECT ON LP.
partial-match • confidence 0.45
correction
TECH ADJUSTED IGNITOR BRACKET TO BE MORE CENTERED. NOW THE WATER HEATER LIGHTS PERFECT ON LP.
partial-match • confidence 0.45
correction
TECH ADJUSTED IGNITOR BRACKET TO BE MORE CENTERED. NOW THE WATER HEATER LIGHTS PERFECT ON LP.
needs-review • confidence 0.10
complaint
CUSTOMER STATES THERE IS A LEAK IN THE BATHROOM SINK - MAINLY WHEN HOT WATER HEATER IS RUNNING - PLEASE CHECK AND ADVISE *89454*
partial-match • confidence 0.47
complaint
CUSTOMER STATES THERE IS A LEAK IN THE BATHROOM SINK - MAINLY WHEN HOT WATER HEATER IS RUNNING - PLEASE CHECK AND ADVISE *89454*
matched • confidence 0.65
complaint
CUSTOMER STATES THERE IS A LEAK IN THE BATHROOM SINK - MAINLY WHEN HOT WATER HEATER IS RUNNING - PLEASE CHECK AND ADVISE *89454*
matched • confidence 0.65
complaint
CUSTOMER STATES THERE IS A LEAK IN THE BATHROOM SINK - MAINLY WHEN HOT WATER HEATER IS RUNNING - PLEASE CHECK AND ADVISE *89454*
matched • confidence 0.65
complaint
CUSTOMER STATES THERE IS A LEAK IN THE BATHROOM SINK - MAINLY WHEN HOT WATER HEATER IS RUNNING - PLEASE CHECK AND ADVISE *89454*
needs-review • confidence 0.20
cause
SEAL IS LEAKING TO THE FIXTURE.
partial-match • confidence 0.52
cause
SEAL IS LEAKING TO THE FIXTURE.
partial-match • confidence 0.52
cause
SEAL IS LEAKING TO THE FIXTURE.
partial-match • confidence 0.41
cause
SEAL IS LEAKING TO THE FIXTURE.
partial-match • confidence 0.41
cause
SEAL IS LEAKING TO THE FIXTURE.
needs-review • confidence 0.00
correction
REMOVE AND REPLACE THE SEAL THEN RETEST
partial-match • confidence 0.38
correction
REMOVE AND REPLACE THE SEAL THEN RETEST
partial-match • confidence 0.41
correction
REMOVE AND REPLACE THE SEAL THEN RETEST
partial-match • confidence 0.41
correction
REMOVE AND REPLACE THE SEAL THEN RETEST
partial-match • confidence 0.41
correction
REMOVE AND REPLACE THE SEAL THEN RETEST
needs-review • confidence 0.00
complaint
CUSTOMER STATES ONE OF THE UNDER COMPARTMENTS IS HARD TO GET THE KEY OUT OF WHEN HE LOCKS IS. PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES ONE OF THE UNDER COMPARTMENTS IS HARD TO GET THE KEY OUT OF WHEN HE LOCKS IS. PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES ONE OF THE UNDER COMPARTMENTS IS HARD TO GET THE KEY OUT OF WHEN HE LOCKS IS. PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
complaint
CUSTOMER STATES ONE OF THE UNDER COMPARTMENTS IS HARD TO GET THE KEY OUT OF WHEN HE LOCKS IS. PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
complaint
CUSTOMER STATES ONE OF THE UNDER COMPARTMENTS IS HARD TO GET THE KEY OUT OF WHEN HE LOCKS IS. PLEASE CHECK AND ADVISE
needs-review • confidence 0.15
cause
FRONT LEFT COMPARTMENT DOOR LOCK IS VERY HARD TO TURN WITH KEY,IF IT TURNS AT ALL. TECH DID LUBE THE TUMBLER TO SEE IF THIS WOULD ALLOW THE KEY TO TURN AND IT DID NOT.
partial-match • confidence 0.57
cause
FRONT LEFT COMPARTMENT DOOR LOCK IS VERY HARD TO TURN WITH KEY,IF IT TURNS AT ALL. TECH DID LUBE THE TUMBLER TO SEE IF THIS WOULD ALLOW THE KEY TO TURN AND IT DID NOT.
partial-match • confidence 0.57
cause
FRONT LEFT COMPARTMENT DOOR LOCK IS VERY HARD TO TURN WITH KEY,IF IT TURNS AT ALL. TECH DID LUBE THE TUMBLER TO SEE IF THIS WOULD ALLOW THE KEY TO TURN AND IT DID NOT.
partial-match • confidence 0.47
cause
FRONT LEFT COMPARTMENT DOOR LOCK IS VERY HARD TO TURN WITH KEY,IF IT TURNS AT ALL. TECH DID LUBE THE TUMBLER TO SEE IF THIS WOULD ALLOW THE KEY TO TURN AND IT DID NOT.
partial-match • confidence 0.47
cause
FRONT LEFT COMPARTMENT DOOR LOCK IS VERY HARD TO TURN WITH KEY,IF IT TURNS AT ALL. TECH DID LUBE THE TUMBLER TO SEE IF THIS WOULD ALLOW THE KEY TO TURN AND IT DID NOT.
needs-review • confidence 0.27
correction
REPLACE THE COMPARTMENT DOOR TUMBLER, THIS IS A KEY ALIKE SYSTEM.
partial-match • confidence 0.57
correction
REPLACE THE COMPARTMENT DOOR TUMBLER, THIS IS A KEY ALIKE SYSTEM.
partial-match • confidence 0.57
correction
REPLACE THE COMPARTMENT DOOR TUMBLER, THIS IS A KEY ALIKE SYSTEM.
partial-match • confidence 0.47
correction
REPLACE THE COMPARTMENT DOOR TUMBLER, THIS IS A KEY ALIKE SYSTEM.
partial-match • confidence 0.47
correction
REPLACE THE COMPARTMENT DOOR TUMBLER, THIS IS A KEY ALIKE SYSTEM.
needs-review • confidence 0.27
complaint
CUS STATES LEFT SIDE DINETTE IS COMING APART, CHECK AND ADVISE
partial-match • confidence 0.36
complaint
CUS STATES LEFT SIDE DINETTE IS COMING APART, CHECK AND ADVISE
partial-match • confidence 0.36
complaint
CUS STATES LEFT SIDE DINETTE IS COMING APART, CHECK AND ADVISE
needs-review • confidence 0.33
complaint
CUS STATES LEFT SIDE DINETTE IS COMING APART, CHECK AND ADVISE
needs-review • confidence 0.33
complaint
CUS STATES LEFT SIDE DINETTE IS COMING APART, CHECK AND ADVISE
needs-review • confidence 0.06
cause
AFTER REMOVING THE SEAT CUSHION AND PANEL VERIFIED THE STAPLES HAVE PULLED LOOSE FROM THE BACKER TO SMALL STOPS ON FLOOR AND WALL.
matched • confidence 0.67
cause
AFTER REMOVING THE SEAT CUSHION AND PANEL VERIFIED THE STAPLES HAVE PULLED LOOSE FROM THE BACKER TO SMALL STOPS ON FLOOR AND WALL.
matched • confidence 0.67
cause
AFTER REMOVING THE SEAT CUSHION AND PANEL VERIFIED THE STAPLES HAVE PULLED LOOSE FROM THE BACKER TO SMALL STOPS ON FLOOR AND WALL.
partial-match • confidence 0.58
cause
AFTER REMOVING THE SEAT CUSHION AND PANEL VERIFIED THE STAPLES HAVE PULLED LOOSE FROM THE BACKER TO SMALL STOPS ON FLOOR AND WALL.
partial-match • confidence 0.58
cause
AFTER REMOVING THE SEAT CUSHION AND PANEL VERIFIED THE STAPLES HAVE PULLED LOOSE FROM THE BACKER TO SMALL STOPS ON FLOOR AND WALL.
partial-match • confidence 0.43
correction
WILL NEED TO FULLY REMOVE THE BACKER AND STAPLES. RESECURE THE STUDS AND REPLACE THE BACKER PIECE THEN RESECURE ALL PIECES IN THE AREA FIRMLY AND CORRECTLY.
needs-review • confidence 0.33
correction
WILL NEED TO FULLY REMOVE THE BACKER AND STAPLES. RESECURE THE STUDS AND REPLACE THE BACKER PIECE THEN RESECURE ALL PIECES IN THE AREA FIRMLY AND CORRECTLY.
needs-review • confidence 0.29
correction
WILL NEED TO FULLY REMOVE THE BACKER AND STAPLES. RESECURE THE STUDS AND REPLACE THE BACKER PIECE THEN RESECURE ALL PIECES IN THE AREA FIRMLY AND CORRECTLY.
needs-review • confidence 0.28
correction
WILL NEED TO FULLY REMOVE THE BACKER AND STAPLES. RESECURE THE STUDS AND REPLACE THE BACKER PIECE THEN RESECURE ALL PIECES IN THE AREA FIRMLY AND CORRECTLY.
needs-review • confidence 0.28
correction
WILL NEED TO FULLY REMOVE THE BACKER AND STAPLES. RESECURE THE STUDS AND REPLACE THE BACKER PIECE THEN RESECURE ALL PIECES IN THE AREA FIRMLY AND CORRECTLY.
needs-review • confidence 0.14
complaint
INSERT ON THE ENTRANCE DOOR IS COMING OUT CHECK AND ADVISE
needs-review • confidence 0.33
complaint
INSERT ON THE ENTRANCE DOOR IS COMING OUT CHECK AND ADVISE
partial-match • confidence 0.41
complaint
INSERT ON THE ENTRANCE DOOR IS COMING OUT CHECK AND ADVISE
partial-match • confidence 0.41
complaint
INSERT ON THE ENTRANCE DOOR IS COMING OUT CHECK AND ADVISE
partial-match • confidence 0.41
complaint
INSERT ON THE ENTRANCE DOOR IS COMING OUT CHECK AND ADVISE
needs-review • confidence 0.22
cause
VERIFIED THE EXTERIOR OF THE ENTRY DOOR COMING LOOSE.TECH STATED THE ENTRY DOOR SIDE MOUNTS HAVE BEEN SCREWED IN TO TIGHT. THIS HAS CAUSED THE DOOR FRAME TO POP LOOSE AND WARP.
partial-match • confidence 0.59
cause
VERIFIED THE EXTERIOR OF THE ENTRY DOOR COMING LOOSE.TECH STATED THE ENTRY DOOR SIDE MOUNTS HAVE BEEN SCREWED IN TO TIGHT. THIS HAS CAUSED THE DOOR FRAME TO POP LOOSE AND WARP.
matched • confidence 0.67
cause
VERIFIED THE EXTERIOR OF THE ENTRY DOOR COMING LOOSE.TECH STATED THE ENTRY DOOR SIDE MOUNTS HAVE BEEN SCREWED IN TO TIGHT. THIS HAS CAUSED THE DOOR FRAME TO POP LOOSE AND WARP.
matched • confidence 0.67
cause
VERIFIED THE EXTERIOR OF THE ENTRY DOOR COMING LOOSE.TECH STATED THE ENTRY DOOR SIDE MOUNTS HAVE BEEN SCREWED IN TO TIGHT. THIS HAS CAUSED THE DOOR FRAME TO POP LOOSE AND WARP.
matched • confidence 0.67
cause
VERIFIED THE EXTERIOR OF THE ENTRY DOOR COMING LOOSE.TECH STATED THE ENTRY DOOR SIDE MOUNTS HAVE BEEN SCREWED IN TO TIGHT. THIS HAS CAUSED THE DOOR FRAME TO POP LOOSE AND WARP.
partial-match • confidence 0.61
correction
DOOR FRAME DAMAGED DUE TO IMPROPER INSTALL AT BUILD AND WILL NEED TO REPLACE THE DOOR AND FRAME.
partial-match • confidence 0.38
correction
DOOR FRAME DAMAGED DUE TO IMPROPER INSTALL AT BUILD AND WILL NEED TO REPLACE THE DOOR AND FRAME.
partial-match • confidence 0.46
correction
DOOR FRAME DAMAGED DUE TO IMPROPER INSTALL AT BUILD AND WILL NEED TO REPLACE THE DOOR AND FRAME.
partial-match • confidence 0.46
correction
DOOR FRAME DAMAGED DUE TO IMPROPER INSTALL AT BUILD AND WILL NEED TO REPLACE THE DOOR AND FRAME.
partial-match • confidence 0.46
correction
DOOR FRAME DAMAGED DUE TO IMPROPER INSTALL AT BUILD AND WILL NEED TO REPLACE THE DOOR AND FRAME.
needs-review • confidence 0.26
complaint
FACING BEDROOM CLOSET THE DOOR ON THE RIGHT HAND SIDE IS BOWING CHECK AND ADVISE
partial-match • confidence 0.50
complaint
FACING BEDROOM CLOSET THE DOOR ON THE RIGHT HAND SIDE IS BOWING CHECK AND ADVISE
partial-match • confidence 0.50
complaint
FACING BEDROOM CLOSET THE DOOR ON THE RIGHT HAND SIDE IS BOWING CHECK AND ADVISE
partial-match • confidence 0.42
complaint
FACING BEDROOM CLOSET THE DOOR ON THE RIGHT HAND SIDE IS BOWING CHECK AND ADVISE
partial-match • confidence 0.42
complaint
FACING BEDROOM CLOSET THE DOOR ON THE RIGHT HAND SIDE IS BOWING CHECK AND ADVISE
needs-review • confidence 0.22
cause
VERIFIED THE DOOR IS BOWING, FAULTY WOOD THE CABINET IS BUILT WITH.
partial-match • confidence 0.44
cause
VERIFIED THE DOOR IS BOWING, FAULTY WOOD THE CABINET IS BUILT WITH.
partial-match • confidence 0.44
cause
VERIFIED THE DOOR IS BOWING, FAULTY WOOD THE CABINET IS BUILT WITH.
partial-match • confidence 0.42
cause
VERIFIED THE DOOR IS BOWING, FAULTY WOOD THE CABINET IS BUILT WITH.
partial-match • confidence 0.42
cause
VERIFIED THE DOOR IS BOWING, FAULTY WOOD THE CABINET IS BUILT WITH.
needs-review • confidence 0.30
correction
REPLACE CABINET DOOR
partial-match • confidence 0.44
correction
REPLACE CABINET DOOR
partial-match • confidence 0.44
correction
REPLACE CABINET DOOR
partial-match • confidence 0.42
correction
REPLACE CABINET DOOR
partial-match • confidence 0.42
correction
REPLACE CABINET DOOR
needs-review • confidence 0.30
Evidence Thread
Ashlee Olsen
processor • Sep 2, 2026, 3:41 PM
submitted PA#CLAIM12386
Ashlee Olsen
processor • Sep 3, 2026, 4:51 PM
approved
job 1 .3
job 2 .3
job 3 .2
job 4 1.2
job 5 1
job 6 .3
Stephanie Davis
dealer_or_external • Sep 4, 2026, 12:39 PM
@Tessa C Approved to order the following.
Line 3: compartment door tumbler. This is a key alike system; the tumbler will need to be G386 according to the prep paper.
Line 4: backer for the dinette seating area.
Line 5: entry door
Line 6 cabinet door
Tessa Coffey
dealer_or_external • Sep 8, 2026, 11:35 AM
@Stephanie D THERES NO MEASUREMENTS ON THE CABINET DOOR AND THE DINNETTE BACKING. I WILL GO OUT WHEN I GET A CHANCE AND GET THOSE MEASUREMENTS
Tessa Coffey
dealer_or_external • Sep 8, 2026, 11:51 AM
@Stephanie D reached out for the dinette backing. It wasnt listed on the portal.
other part numbers
tumbler 155259
entry door 162695
Tessa Coffey
dealer_or_external • Sep 8, 2026, 2:00 PM
@Stephanie D on order 18338
Tessa Coffey
dealer_or_external • Sep 17, 2026, 1:53 PM
@Stephanie D PARTS UPDATE STILL PROCESSING
Tessa Coffey
dealer_or_external • Sep 24, 2026, 10:04 AM
@Stephanie D reached out to get an eta on your parts for this order. cc'd you in the email as well
Tessa Coffey
dealer_or_external • Sep 24, 2026, 11:06 AM
@Stephanie D this is expected to get to them on 9/29 then they will ship it to us
Stephanie Davis
dealer_or_external • Oct 5, 2026, 10:41 AM
Can we get an update on this please?
Tessa Coffey
dealer_or_external • Oct 5, 2026, 11:18 AM
@Stephanie D its still showing processing on KZ i will reach out to them again
Stephanie Davis
dealer_or_external • Oct 27, 2026, 11:17 AM
@Tessa C Cust called and let me know they contacted kz about the parts. They were shipped and arrival date is 11/2/26
Tracking: OV91076536
Claim Files
WO.pdf
pdf • Sep 2, 2026, 3:02 PM • 409,351 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27632/WO.pdf
WO.pdf
pdf • Sep 2, 2026, 3:02 PM • 409,351 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27632/WO.pdf
WO.pdf
pdf • Sep 2, 2026, 3:02 PM • 409,351 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27632/WO.pdf