Claim explorer / evidence thread
Claim 27631
TRI 1202 • Ashlee • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 1
review 66
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AI Claim Analysis
Estimated Recovery Amount
$6,625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
66
No active evidence gaps are listed.
Deadline Status
Approaching deadline
58 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 56 • RO lines 72 • human-described photos 55 • 3C red • reconciliation reconciled • linked side comments 7
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
28
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Sep 3, 2026, 12:09 PM to Sep 10, 2026, 2:58 AM.
Indexed evidence
5 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27631/WO.pdf
Timeline
First seen Sep 3, 2026, 12:09 PM • last seen Sep 10, 2026, 2:58 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
29 indexed side comments on this claim.
Latest visible thread signal
Oct 22, 2026, 2:36 PM • dealer_or_external • @Stephanie D MAGNET HERE S/O M-R
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 11 • approval signals 8
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Work missing-doc or reply asks first from the thread.
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Claim Lines
complaint
CUSTOMER STATES THE WINDOW BEHIND DRIVERS SEAT IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES THE WINDOW BEHIND DRIVERS SEAT IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES THE WINDOW BEHIND DRIVERS SEAT IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.45
complaint
CUSTOMER STATES THE WINDOW BEHIND DRIVERS SEAT IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.45
complaint
CUSTOMER STATES THE WINDOW BEHIND DRIVERS SEAT IS LEAKING - PLEASE CHECK AND ADVISE
needs-review • confidence 0.22
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. RICKER, JERRY Customer #: 93876
matched • confidence 0.72
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. RICKER, JERRY Customer #: 93876
partial-match • confidence 0.46
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. RICKER, JERRY Customer #: 93876
partial-match • confidence 0.55
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. RICKER, JERRY Customer #: 93876
partial-match • confidence 0.55
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. RICKER, JERRY Customer #: 93876
needs-review • confidence 0.29
correction
REPLACE WINDOW
partial-match • confidence 0.46
correction
REPLACE WINDOW
partial-match • confidence 0.46
correction
REPLACE WINDOW
partial-match • confidence 0.45
correction
REPLACE WINDOW
partial-match • confidence 0.45
correction
REPLACE WINDOW
needs-review • confidence 0.22
complaint
CUSTOMER STATES THE WINDOW ABOVE THE SINK IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES THE WINDOW ABOVE THE SINK IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES THE WINDOW ABOVE THE SINK IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.44
complaint
CUSTOMER STATES THE WINDOW ABOVE THE SINK IS LEAKING - PLEASE CHECK AND ADVISE
partial-match • confidence 0.44
complaint
CUSTOMER STATES THE WINDOW ABOVE THE SINK IS LEAKING - PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. *93876*
partial-match • confidence 0.41
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. *93876*
partial-match • confidence 0.41
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. *93876*
partial-match • confidence 0.42
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. *93876*
partial-match • confidence 0.42
cause
CUST STATED THEY HAD WATER COMING IN THE WINDOWS WHEN IT RAINS. WATER SOWER TEST PREFORMED. *93876*
needs-review • confidence 0.29
correction
REPLACE WINDOW
partial-match • confidence 0.46
correction
REPLACE WINDOW
partial-match • confidence 0.46
correction
REPLACE WINDOW
partial-match • confidence 0.44
correction
REPLACE WINDOW
partial-match • confidence 0.44
correction
REPLACE WINDOW
needs-review • confidence 0.22
complaint
CUSTOMER STATES BATHROOM MAGANET PULLED OUT AGAIN. PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES BATHROOM MAGANET PULLED OUT AGAIN. PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES BATHROOM MAGANET PULLED OUT AGAIN. PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
complaint
CUSTOMER STATES BATHROOM MAGANET PULLED OUT AGAIN. PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
complaint
CUSTOMER STATES BATHROOM MAGANET PULLED OUT AGAIN. PLEASE CHECK AND ADVISE
needs-review • confidence 0.06
cause
FOUND MAGNET THAT HOLDS DOOR OPEN FOR BATHROOM HAS PULLED OUT FROM DOOR. DOOR IS NOT STRONG ENOUGH TO HOLD
partial-match • confidence 0.37
cause
FOUND MAGNET THAT HOLDS DOOR OPEN FOR BATHROOM HAS PULLED OUT FROM DOOR. DOOR IS NOT STRONG ENOUGH TO HOLD
needs-review • confidence 0.32
cause
FOUND MAGNET THAT HOLDS DOOR OPEN FOR BATHROOM HAS PULLED OUT FROM DOOR. DOOR IS NOT STRONG ENOUGH TO HOLD
needs-review • confidence 0.31
cause
FOUND MAGNET THAT HOLDS DOOR OPEN FOR BATHROOM HAS PULLED OUT FROM DOOR. DOOR IS NOT STRONG ENOUGH TO HOLD
needs-review • confidence 0.31
cause
FOUND MAGNET THAT HOLDS DOOR OPEN FOR BATHROOM HAS PULLED OUT FROM DOOR. DOOR IS NOT STRONG ENOUGH TO HOLD
needs-review • confidence 0.31
correction
RECOMMEND THROUGH BOLT
needs-review • confidence 0.32
correction
RECOMMEND THROUGH BOLT
needs-review • confidence 0.32
correction
RECOMMEND THROUGH BOLT
needs-review • confidence 0.31
correction
RECOMMEND THROUGH BOLT
needs-review • confidence 0.31
correction
RECOMMEND THROUGH BOLT
needs-review • confidence 0.00
complaint
CUSTOMER STATES FRONT DOOR STILL DONT COLSE PROPERLY - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES FRONT DOOR STILL DONT COLSE PROPERLY - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES FRONT DOOR STILL DONT COLSE PROPERLY - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES FRONT DOOR STILL DONT COLSE PROPERLY - PLEASE CHECK AND ADVISE
partial-match • confidence 0.46
complaint
CUSTOMER STATES FRONT DOOR STILL DONT COLSE PROPERLY - PLEASE CHECK AND ADVISE
needs-review • confidence 0.24
cause
DOOR STRIKER HITTING LATCH PLATE CAUSING DOOR TO SHUT HARD. Page 1 of 3 © 2026 Integrated Dealer Systems *27631*
partial-match • confidence 0.56
cause
DOOR STRIKER HITTING LATCH PLATE CAUSING DOOR TO SHUT HARD. Page 1 of 3 © 2026 Integrated Dealer Systems *27631*
partial-match • confidence 0.47
cause
DOOR STRIKER HITTING LATCH PLATE CAUSING DOOR TO SHUT HARD. Page 1 of 3 © 2026 Integrated Dealer Systems *27631*
partial-match • confidence 0.46
cause
DOOR STRIKER HITTING LATCH PLATE CAUSING DOOR TO SHUT HARD. Page 1 of 3 © 2026 Integrated Dealer Systems *27631*
partial-match • confidence 0.46
cause
DOOR STRIKER HITTING LATCH PLATE CAUSING DOOR TO SHUT HARD. Page 1 of 3 © 2026 Integrated Dealer Systems *27631*
needs-review • confidence 0.25
correction
ADJUST DOOR TO CLOSE PROPERLY W/O: 27631
partial-match • confidence 0.46
correction
ADJUST DOOR TO CLOSE PROPERLY W/O: 27631
partial-match • confidence 0.46
correction
ADJUST DOOR TO CLOSE PROPERLY W/O: 27631
partial-match • confidence 0.46
correction
ADJUST DOOR TO CLOSE PROPERLY W/O: 27631
partial-match • confidence 0.46
correction
ADJUST DOOR TO CLOSE PROPERLY W/O: 27631
needs-review • confidence 0.24
complaint
CUSTOMER STATES THE 2ND UNDERBELLY ON THE PASSANGERS SIDE DONT HAVE SCREWS IN IT - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE 2ND UNDERBELLY ON THE PASSANGERS SIDE DONT HAVE SCREWS IN IT - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE 2ND UNDERBELLY ON THE PASSANGERS SIDE DONT HAVE SCREWS IN IT - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE 2ND UNDERBELLY ON THE PASSANGERS SIDE DONT HAVE SCREWS IN IT - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE 2ND UNDERBELLY ON THE PASSANGERS SIDE DONT HAVE SCREWS IN IT - PLEASE CHECK AND ADVISE
needs-review • confidence 0.31
cause
COMPERTMENT PAN IS HANGING DOWN DUE TO SCREWS MISSING.
needs-review • confidence 0.32
cause
COMPERTMENT PAN IS HANGING DOWN DUE TO SCREWS MISSING.
needs-review • confidence 0.32
cause
COMPERTMENT PAN IS HANGING DOWN DUE TO SCREWS MISSING.
needs-review • confidence 0.32
cause
COMPERTMENT PAN IS HANGING DOWN DUE TO SCREWS MISSING.
needs-review • confidence 0.32
cause
COMPERTMENT PAN IS HANGING DOWN DUE TO SCREWS MISSING.
needs-review • confidence 0.05
correction
RECOMMEND INSTALLING SCREWS AND RESEAL
needs-review • confidence 0.32
correction
RECOMMEND INSTALLING SCREWS AND RESEAL
needs-review • confidence 0.32
correction
RECOMMEND INSTALLING SCREWS AND RESEAL
needs-review • confidence 0.32
correction
RECOMMEND INSTALLING SCREWS AND RESEAL
needs-review • confidence 0.32
correction
RECOMMEND INSTALLING SCREWS AND RESEAL
needs-review • confidence 0.05
complaint
CUSTOMER STATES THE LANAMATE IN THE BATHROOM IS PEELING OF CABINETS - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE LANAMATE IN THE BATHROOM IS PEELING OF CABINETS - PLEASE CHECK AND ADVISE
needs-review • confidence 0.32
complaint
CUSTOMER STATES THE LANAMATE IN THE BATHROOM IS PEELING OF CABINETS - PLEASE CHECK AND ADVISE
needs-review • confidence 0.29
complaint
CUSTOMER STATES THE LANAMATE IN THE BATHROOM IS PEELING OF CABINETS - PLEASE CHECK AND ADVISE
needs-review • confidence 0.29
complaint
CUSTOMER STATES THE LANAMATE IN THE BATHROOM IS PEELING OF CABINETS - PLEASE CHECK AND ADVISE
needs-review • confidence 0.05
cause
VERIFIED THERE ARE 2 CABINETS IN THE BATHROOM THAT THE OVERLAY IS PEELING OFF.
needs-review • confidence 0.32
cause
VERIFIED THERE ARE 2 CABINETS IN THE BATHROOM THAT THE OVERLAY IS PEELING OFF.
needs-review • confidence 0.32
cause
VERIFIED THERE ARE 2 CABINETS IN THE BATHROOM THAT THE OVERLAY IS PEELING OFF.
needs-review • confidence 0.29
cause
VERIFIED THERE ARE 2 CABINETS IN THE BATHROOM THAT THE OVERLAY IS PEELING OFF.
needs-review • confidence 0.29
cause
VERIFIED THERE ARE 2 CABINETS IN THE BATHROOM THAT THE OVERLAY IS PEELING OFF.
needs-review • confidence 0.05
correction
REMOVE AND REPLACE 2 CABINETS
needs-review • confidence 0.32
correction
REMOVE AND REPLACE 2 CABINETS
needs-review • confidence 0.32
correction
REMOVE AND REPLACE 2 CABINETS
needs-review • confidence 0.29
correction
REMOVE AND REPLACE 2 CABINETS
needs-review • confidence 0.29
correction
REMOVE AND REPLACE 2 CABINETS
needs-review • confidence 0.00
complaint
CUSTOMER STATES THE DRIVERS SIDE REAR COMPARTMENT IS STILL LEAKING - PLEASE CHECK AND ADVISE RICKER, JERRY Customer #: 93876
partial-match • confidence 0.40
complaint
CUSTOMER STATES THE DRIVERS SIDE REAR COMPARTMENT IS STILL LEAKING - PLEASE CHECK AND ADVISE RICKER, JERRY Customer #: 93876
partial-match • confidence 0.37
complaint
CUSTOMER STATES THE DRIVERS SIDE REAR COMPARTMENT IS STILL LEAKING - PLEASE CHECK AND ADVISE RICKER, JERRY Customer #: 93876
partial-match • confidence 0.38
complaint
CUSTOMER STATES THE DRIVERS SIDE REAR COMPARTMENT IS STILL LEAKING - PLEASE CHECK AND ADVISE RICKER, JERRY Customer #: 93876
partial-match • confidence 0.38
complaint
CUSTOMER STATES THE DRIVERS SIDE REAR COMPARTMENT IS STILL LEAKING - PLEASE CHECK AND ADVISE RICKER, JERRY Customer #: 93876
needs-review • confidence 0.31
cause
SPRAYED WITH WATER WATER AND FOUND THE SEAL IS DAMAGED ALLOWING WATER TO PASS THROUGH TO STORAGE AREA.
partial-match • confidence 0.58
cause
SPRAYED WITH WATER WATER AND FOUND THE SEAL IS DAMAGED ALLOWING WATER TO PASS THROUGH TO STORAGE AREA.
partial-match • confidence 0.55
cause
SPRAYED WITH WATER WATER AND FOUND THE SEAL IS DAMAGED ALLOWING WATER TO PASS THROUGH TO STORAGE AREA.
partial-match • confidence 0.55
cause
SPRAYED WITH WATER WATER AND FOUND THE SEAL IS DAMAGED ALLOWING WATER TO PASS THROUGH TO STORAGE AREA.
partial-match • confidence 0.55
cause
SPRAYED WITH WATER WATER AND FOUND THE SEAL IS DAMAGED ALLOWING WATER TO PASS THROUGH TO STORAGE AREA.
partial-match • confidence 0.36
correction
REMOVE DAMAGED SEAL ON COMPARTMENT AREA AND REPLACE WITH NEW.
partial-match • confidence 0.46
correction
REMOVE DAMAGED SEAL ON COMPARTMENT AREA AND REPLACE WITH NEW.
partial-match • confidence 0.46
correction
REMOVE DAMAGED SEAL ON COMPARTMENT AREA AND REPLACE WITH NEW.
partial-match • confidence 0.49
correction
REMOVE DAMAGED SEAL ON COMPARTMENT AREA AND REPLACE WITH NEW.
partial-match • confidence 0.49
correction
REMOVE DAMAGED SEAL ON COMPARTMENT AREA AND REPLACE WITH NEW.
needs-review • confidence 0.19
complaint
CUSTOMER STATES THE ROD IN THE BACK CLOSET FELL DOWN - PLEASE CHECK AND ADVISE *93876*
needs-review • confidence 0.34
complaint
CUSTOMER STATES THE ROD IN THE BACK CLOSET FELL DOWN - PLEASE CHECK AND ADVISE *93876*
needs-review • confidence 0.34
complaint
CUSTOMER STATES THE ROD IN THE BACK CLOSET FELL DOWN - PLEASE CHECK AND ADVISE *93876*
needs-review • confidence 0.29
complaint
CUSTOMER STATES THE ROD IN THE BACK CLOSET FELL DOWN - PLEASE CHECK AND ADVISE *93876*
needs-review • confidence 0.29
complaint
CUSTOMER STATES THE ROD IN THE BACK CLOSET FELL DOWN - PLEASE CHECK AND ADVISE *93876*
needs-review • confidence 0.00
cause
CLOTHES ROD IN CLOSET HAS PULLED DOWN AND THE SCREWS HAVE PULLED LOOSE.
partial-match • confidence 0.50
cause
CLOTHES ROD IN CLOSET HAS PULLED DOWN AND THE SCREWS HAVE PULLED LOOSE.
partial-match • confidence 0.45
cause
CLOTHES ROD IN CLOSET HAS PULLED DOWN AND THE SCREWS HAVE PULLED LOOSE.
partial-match • confidence 0.46
cause
CLOTHES ROD IN CLOSET HAS PULLED DOWN AND THE SCREWS HAVE PULLED LOOSE.
partial-match • confidence 0.46
cause
CLOTHES ROD IN CLOSET HAS PULLED DOWN AND THE SCREWS HAVE PULLED LOOSE.
needs-review • confidence 0.05
correction
NEED TO RESECURE WITH LONGER SCREWS
needs-review • confidence 0.32
correction
NEED TO RESECURE WITH LONGER SCREWS
needs-review • confidence 0.29
correction
NEED TO RESECURE WITH LONGER SCREWS
needs-review • confidence 0.29
correction
NEED TO RESECURE WITH LONGER SCREWS
needs-review • confidence 0.29
correction
NEED TO RESECURE WITH LONGER SCREWS
needs-review • confidence 0.05
Evidence Thread
Chris Balderrama
owner_test_review • unknown
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27631. Reviewed the RO, repair/identity photographs and both the diagnostic and parts comment threads. The September 4 reply already confirms both window weep holes are clear and top seals checked; retain that diagnostic evidence rather than repeat the same request. ITEMS TO RECONCILE: RO versus September 9 authorized hours differ for Job 3 (.30/.10), Job 4 (.40/.25), Job 5 (.40/.10), and Job 7 (1.0/.30). Confirm the intended claim hours and any additional authorization needed; preserve actual technician time. These are authorization differences, not a verified payment shortfall. Job 6 says replace two cabinets, while its labor line and ordering note specify two cabinet DOORS; make the final work description unambiguous. Keep the stated goodwill conditions for Jobs 5, 7 and 8 with their approvals, and keep external Jobs 9/10 separate. Today's comments record parts arrival and handoff to service at 12:06 PM, so this review is not treating pending completion photos as a present defect. After repair, document the actual work and relevant leak/operation retests. No original files or claim status changed. [TEST-27631-20261014]
Stephanie Davis
dealer_or_external • Sep 3, 2026, 11:52 AM
@Tessa C This cust is asking for the information on a hub cap, line 10. This will not be warranty.
Ashlee Olsen
processor • Sep 3, 2026, 12:19 PM
submitted PA#2798588
Tessa Coffey
dealer_or_external • Sep 3, 2026, 12:31 PM
@Tamara H f100603690 $385.99 THIS IS FOR THE FRONT SET ONLY. CANT GET THEM INDIVIDUALLY
Ashlee Olsen
processor • Sep 3, 2026, 4:45 PM
@Stephanie D WO 27631 FR feedback:
job 1
09/03/2026sbabbitt@forestriverinc.comIs the water just pulling up inside the window? Check the weepholes to make sure they are not clogged and make sure the window is sealed at the top.
job 2: this appears to be from the weepholes
job 7:
This repair was just done on the other claim. Why is the seal damaged and how?
Stephanie Davis
dealer_or_external • Sep 4, 2026, 9:30 AM
Line 1 and 2: tech verified the weep holes are clear, and window is sealed at the top on both.
Line 7: compartment seal has failed once again.
Ashlee Olsen
processor • Sep 4, 2026, 2:37 PM
Notes made to FR, thank you!
Ashlee Olsen
processor • Sep 8, 2026, 1:42 PM
@Stephanie D FR feedback, job 7:
09/08/2026sbabbitt@forestriverinc.comThere is either something causing this to push up as shown in the photo or it was not installed correctly. Please verify why this is happening.
Stephanie Davis
dealer_or_external • Sep 8, 2026, 2:08 PM
Tech stated the door is operating correctly.
Ashlee Olsen
processor • Sep 8, 2026, 3:12 PM
Thank you, notes made in FR
Ashlee Olsen
processor • Sep 9, 2026, 12:27 PM
approved
job 1 1
job 2 1
job 3 .1
job 4 .25
job 5 .1
This is a one time good will only. This compartment has way too much weight in it. THis will cause this to happen. This is considered customer damage and not warranty. NOVCB
job 6 1
job 7 .3
This is a one time goodwill only. This will not be covered again and the dealer will have to stand behind their repair. NOVCB
job 8 .3
This is also a one time goodwill and is caused from excessive weight on the rod. This is considered customer damage and not warranty. NOVCB
Stephanie Davis
dealer_or_external • Sep 9, 2026, 3:04 PM
@Tessa C Approved to order the following.
Line 1 : window
Line 2: window
Line 6: 2 cabinet doors for bathroom
Line 7: compartment door seal
This unit is here if you need me to help with anything.
Tessa Coffey
dealer_or_external • Sep 9, 2026, 3:55 PM
@Stephanie D do we have tags or measurements for the windows?
Stephanie Davis
dealer_or_external • Sep 9, 2026, 4:48 PM
Let me know if the measurements we got don't work, we will pull the wundow
Tessa Coffey
dealer_or_external • Sep 10, 2026, 12:58 PM
@Stephanie D theres different options with the same measurements. per our conversation we will need a tech to pull the window and get the tag off them
Stephanie Davis
dealer_or_external • Sep 11, 2026, 10:18 AM
@Tamara H Can you please have a tech pull these 2 windows so the parts can be ordered please?
Tessa Coffey
dealer_or_external • Sep 14, 2026, 2:16 PM
@Stephanie D ON ORDER 18352
Tessa Coffey
dealer_or_external • Oct 6, 2026, 9:32 AM
@Stephanie D STILL NO ETA ON THIS. CC'D YOU IN EMAIL
Tessa Coffey
dealer_or_external • Oct 6, 2026, 11:07 AM
@Stephanie D eta is 10/9 on this one
Tessa Coffey
dealer_or_external • Oct 12, 2026, 3:11 PM
@Stephanie D updated eta coming from ceva 10-16
Tessa Coffey
dealer_or_external • Oct 14, 2026, 9:40 AM
@Stephanie D all parts here for this one. out in bay. me and cole checked for damage
Stephanie Davis
dealer_or_external • Oct 14, 2026, 12:06 PM
Gave to service for the tech to complete
Chris Balderrama
processor • Oct 14, 2026, 8:21 PM
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27631. Reviewed the RO, repair/identity photographs and both the diagnostic and parts comment threads. The September 4 reply already confirms both window weep holes are clear and top seals checked; retain that diagnostic evidence rather than repeat the same request. ITEMS TO RECONCILE: RO versus September 9 authorized hours differ for Job 3 (.30/.10), Job 4 (.40/.25), Job 5 (.40/.10), and Job 7 (1.0/.30). Confirm the intended claim hours and any additional authorization needed; preserve actual technician time. These are authorization differences, not a verified payment shortfall. Job 6 says replace two cabinets, while its labor line and ordering note specify two cabinet DOORS; make the final work description unambiguous. Keep the stated goodwill conditions for Jobs 5, 7 and 8 with their approvals, and keep external Jobs 9/10 separate. Today's comments record parts arrival and handoff to service at 12:06 PM, so this review is not treating pending completion photos as a present defect. After repair, document the actual work and relevant leak/operation retests. No original files or claim status changed. [TEST-27631-20261014]
Stephanie Davis
dealer_or_external • Oct 19, 2026, 10:24 AM
@Tessa C This is the claim we were speaking on. We need a diff cabinet door due to color and a magnet for line 3.
Tessa Coffey
dealer_or_external • Oct 19, 2026, 11:14 AM
@Stephanie D emailed jeff on the color difference cc'd you in that email
Tessa Coffey
dealer_or_external • Oct 19, 2026, 11:22 AM
@Stephanie D they are issuing a no charge. they sent us the wrong color. cc'd you in that response that has all the info in it.
Tessa Coffey
dealer_or_external • Oct 19, 2026, 11:25 AM
@Stephanie D they are issuing a no charge. they sent us the wrong color. cc'd you in that response that has all the info in it. MAGNET ON ORDER 18449
Tessa Coffey
dealer_or_external • Oct 20, 2026, 9:00 AM
@Stephanie D parts update 10-20 invoiced no eta yet
Tessa Coffey
dealer_or_external • Oct 22, 2026, 2:36 PM
@Stephanie D MAGNET HERE S/O M-R
Claim Files
WO.pdf
pdf • Sep 3, 2026, 11:50 AM • 407,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27631/WO.pdf
WO.pdf
pdf • Sep 3, 2026, 11:50 AM • 407,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Forest River/27631/WO.pdf
WO.pdf
pdf • Sep 3, 2026, 11:50 AM • 407,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27631/WO.pdf
WO.pdf
pdf • Sep 3, 2026, 11:50 AM • 407,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27631/WO.pdf
WO.pdf
pdf • Sep 3, 2026, 11:50 AM • 407,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27631/WO.pdf