Claim explorer / evidence thread
Claim 27445
TRI 1202 • Ashlee • OEM Review • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 11
review 168
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AI Claim Analysis
Estimated Recovery Amount
$11,375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
168
No active evidence gaps are listed.
Deadline Status
Approaching deadline
101 days open in the visible workflow.
Recommended Action
Review Short-Pay
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
32
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Jul 22, 2026, 5:17 PM to Sep 4, 2026, 3:08 AM.
Indexed evidence
8 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
101 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27445/LINE 17 REQUESTED PHOTO FOR PROCESSING 4.jpg
Timeline
First seen Jul 22, 2026, 5:17 PM • last seen Sep 4, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
36 indexed side comments on this claim.
Latest visible thread signal
Oct 8, 2026, 1:41 PM • dealer_or_external • @Cole P i didnt inventory these, did you? never seen them out in the bay. im going out to see if i can find them
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 4 • info / missing-doc asks 25 • approval signals 4
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES THERE IS A GAP AROUND THE PATIO DOOR ALLOWING DAY LIGHT TO COME THRU. STATES ITS LARGE ENOUGH TO STICK YOUR FINGERS THRU.
partial-match • confidence 0.57
complaint
CUSTOMER STATES THERE IS A GAP AROUND THE PATIO DOOR ALLOWING DAY LIGHT TO COME THRU. STATES ITS LARGE ENOUGH TO STICK YOUR FINGERS THRU.
partial-match • confidence 0.57
complaint
CUSTOMER STATES THERE IS A GAP AROUND THE PATIO DOOR ALLOWING DAY LIGHT TO COME THRU. STATES ITS LARGE ENOUGH TO STICK YOUR FINGERS THRU.
matched • confidence 0.65
complaint
CUSTOMER STATES THERE IS A GAP AROUND THE PATIO DOOR ALLOWING DAY LIGHT TO COME THRU. STATES ITS LARGE ENOUGH TO STICK YOUR FINGERS THRU.
matched • confidence 0.65
complaint
CUSTOMER STATES THERE IS A GAP AROUND THE PATIO DOOR ALLOWING DAY LIGHT TO COME THRU. STATES ITS LARGE ENOUGH TO STICK YOUR FINGERS THRU.
partial-match • confidence 0.60
cause
SLIDING PART OF PATIO DOOR EXTENDING PAST SEALS WHEN DOORS ARE IN FULLY CLOSED POSITION. ALLOWING NO SEAL DUE TO THE LARGE GAP IN SEAL. NIXON, JEREMIAH Customer #: 94271
matched • confidence 0.66
cause
SLIDING PART OF PATIO DOOR EXTENDING PAST SEALS WHEN DOORS ARE IN FULLY CLOSED POSITION. ALLOWING NO SEAL DUE TO THE LARGE GAP IN SEAL. NIXON, JEREMIAH Customer #: 94271
matched • confidence 0.66
cause
SLIDING PART OF PATIO DOOR EXTENDING PAST SEALS WHEN DOORS ARE IN FULLY CLOSED POSITION. ALLOWING NO SEAL DUE TO THE LARGE GAP IN SEAL. NIXON, JEREMIAH Customer #: 94271
matched • confidence 0.74
cause
SLIDING PART OF PATIO DOOR EXTENDING PAST SEALS WHEN DOORS ARE IN FULLY CLOSED POSITION. ALLOWING NO SEAL DUE TO THE LARGE GAP IN SEAL. NIXON, JEREMIAH Customer #: 94271
matched • confidence 0.74
cause
SLIDING PART OF PATIO DOOR EXTENDING PAST SEALS WHEN DOORS ARE IN FULLY CLOSED POSITION. ALLOWING NO SEAL DUE TO THE LARGE GAP IN SEAL. NIXON, JEREMIAH Customer #: 94271
matched • confidence 0.74
correction
REPLACE COMPLETE DOOR ASSEMBLY TO CORRECT THIS ISSUE.
partial-match • confidence 0.44
correction
REPLACE COMPLETE DOOR ASSEMBLY TO CORRECT THIS ISSUE.
partial-match • confidence 0.44
correction
REPLACE COMPLETE DOOR ASSEMBLY TO CORRECT THIS ISSUE.
partial-match • confidence 0.48
correction
REPLACE COMPLETE DOOR ASSEMBLY TO CORRECT THIS ISSUE.
partial-match • confidence 0.48
correction
REPLACE COMPLETE DOOR ASSEMBLY TO CORRECT THIS ISSUE.
partial-match • confidence 0.40
complaint
CUSTOMER STATES THEY WATER RUNS DOWN THE INSIDE OF WINDOW WHEN RAINING
partial-match • confidence 0.41
complaint
CUSTOMER STATES THEY WATER RUNS DOWN THE INSIDE OF WINDOW WHEN RAINING *94271*
partial-match • confidence 0.41
complaint
CUSTOMER STATES THEY WATER RUNS DOWN THE INSIDE OF WINDOW WHEN RAINING *94271*
partial-match • confidence 0.57
complaint
CUSTOMER STATES THEY WATER RUNS DOWN THE INSIDE OF WINDOW WHEN RAINING *94271*
partial-match • confidence 0.57
complaint
CUSTOMER STATES THEY WATER RUNS DOWN THE INSIDE OF WINDOW WHEN RAINING *94271*
partial-match • confidence 0.60
cause
PREFORMED WATER TEST AND VERIFIED WATER IS LEAKING INTO THE UNIT. THE LEAK IS AT THE SEAM WHERE BOTH PANELS MEET. *94271*
partial-match • confidence 0.36
cause
PREFORMED WATER TEST AND VERIFIED WATER IS LEAKING INTO THE UNIT. THE LEAK IS AT THE SEAM WHERE BOTH PANELS MEET.
partial-match • confidence 0.36
cause
PREFORMED WATER TEST AND VERIFIED WATER IS LEAKING INTO THE UNIT. THE LEAK IS AT THE SEAM WHERE BOTH PANELS MEET.
partial-match • confidence 0.43
cause
PREFORMED WATER TEST AND VERIFIED WATER IS LEAKING INTO THE UNIT. THE LEAK IS AT THE SEAM WHERE BOTH PANELS MEET.
partial-match • confidence 0.43
cause
PREFORMED WATER TEST AND VERIFIED WATER IS LEAKING INTO THE UNIT. THE LEAK IS AT THE SEAM WHERE BOTH PANELS MEET.
partial-match • confidence 0.48
correction
REPLACE THE WINDOW
needs-review • confidence 0.31
correction
REPLACE THE WINDOW
needs-review • confidence 0.31
correction
REPLACE THE WINDOW
partial-match • confidence 0.45
correction
REPLACE THE WINDOW
partial-match • confidence 0.45
correction
REPLACE THE WINDOW
partial-match • confidence 0.47
complaint
UNDER THE OVEN DRAWER HAS BROKEN LOOSE CHECK AND ADVISE
partial-match • confidence 0.63
complaint
UNDER THE OVEN DRAWER HAS BROKEN LOOSE CHECK AND ADVISE Page 1 of 6 © 2026 Integrated Dealer Systems *27445*
matched • confidence 0.68
complaint
UNDER THE OVEN DRAWER HAS BROKEN LOOSE CHECK AND ADVISE Page 1 of 6 © 2026 Integrated Dealer Systems *27445*
partial-match • confidence 0.56
complaint
UNDER THE OVEN DRAWER HAS BROKEN LOOSE CHECK AND ADVISE Page 1 of 6 © 2026 Integrated Dealer Systems *27445*
partial-match • confidence 0.56
complaint
UNDER THE OVEN DRAWER HAS BROKEN LOOSE CHECK AND ADVISE Page 1 of 6 © 2026 Integrated Dealer Systems *27445*
partial-match • confidence 0.60
cause
WOOD FRAMING FOR THE DRAWER HAS BROKEN AND CAME APART.
partial-match • confidence 0.59
cause
WOOD FRAMING FOR THE DRAWER HAS BROKEN AND CAME APART. W/O: 27445
partial-match • confidence 0.59
cause
WOOD FRAMING FOR THE DRAWER HAS BROKEN AND CAME APART. W/O: 27445
matched • confidence 0.68
cause
WOOD FRAMING FOR THE DRAWER HAS BROKEN AND CAME APART. W/O: 27445
matched • confidence 0.68
cause
WOOD FRAMING FOR THE DRAWER HAS BROKEN AND CAME APART. W/O: 27445
matched • confidence 0.68
correction
REBUILD THE FRAMING TO CORRECT THE CONCERN
needs-review • confidence 0.33
correction
REBUILD THE FRAMING TO CORRECT THE CONCERN
needs-review • confidence 0.33
correction
REBUILD THE FRAMING TO CORRECT THE CONCERN
partial-match • confidence 0.38
correction
REBUILD THE FRAMING TO CORRECT THE CONCERN
partial-match • confidence 0.38
correction
REBUILD THE FRAMING TO CORRECT THE CONCERN
partial-match • confidence 0.38
complaint
ALL COMPARTMENT DOOR LATCHES ARE JUST TURNING. THIS LINE IS FOR THE COMPARTMENT DOOR ON THE DS OF THE UNIT
partial-match • confidence 0.38
complaint
ALL COMPARTMENT DOOR LATCHES ARE JUST TURNING. THIS LINE IS FOR THE COMPARTMENT DOOR ON THE DS OF THE UNIT
partial-match • confidence 0.38
complaint
ALL COMPARTMENT DOOR LATCHES ARE JUST TURNING. THIS LINE IS FOR THE COMPARTMENT DOOR ON THE DS OF THE UNIT
partial-match • confidence 0.46
complaint
ALL COMPARTMENT DOOR LATCHES ARE JUST TURNING. THIS LINE IS FOR THE COMPARTMENT DOOR ON THE DS OF THE UNIT
partial-match • confidence 0.46
complaint
ALL COMPARTMENT DOOR LATCHES ARE JUST TURNING. THIS LINE IS FOR THE COMPARTMENT DOOR ON THE DS OF THE UNIT
partial-match • confidence 0.47
cause
LATCH TUMBLER IS FAULTY AND JUST TURNS
needs-review • confidence 0.33
cause
LATCH TUMBLER IS FAULTY AND JUST TURNS
needs-review • confidence 0.33
cause
LATCH TUMBLER IS FAULTY AND JUST TURNS
partial-match • confidence 0.46
cause
LATCH TUMBLER IS FAULTY AND JUST TURNS
partial-match • confidence 0.46
cause
LATCH TUMBLER IS FAULTY AND JUST TURNS
partial-match • confidence 0.38
correction
REPLACE LATCH TUMBLER Page 1 of 4 © 2026 Integrated Dealer Systems *27445*
needs-review • confidence 0.33
correction
REPLACE LATCH TUMBLER
needs-review • confidence 0.33
correction
REPLACE LATCH TUMBLER
partial-match • confidence 0.46
correction
REPLACE LATCH TUMBLER
partial-match • confidence 0.46
correction
REPLACE LATCH TUMBLER
partial-match • confidence 0.38
complaint
AWNING LIGHT STRIP HAS THREE LOOSE SPOTS CHECK AND ADVISE CORRECTION: ISSUE CAN NOT BE DUPLICATED. LIGHT STRIP WORKS AND NO LIGHTS ARE OUT OR DIM AT THIS TIME. LIGHTS ARE INSTALLED WITH A PLASTIC TUBE EVER SO MANY INCHES AND THEN THERE IS A SMALL GAP BETWEEN PIECES. Subtotal for Job #5: 0.00 Job #6 - Warranty COMPLAINT: BR DOOR GOING INTO MASTER BEDROOM HAS TRIM COMING DOWN *27445*
partial-match • confidence 0.63
complaint
AWNING LIGHT STRIP HAS THREE LOOSE SPOTS CHECK AND ADVISE CORRECTION: ISSUE CAN NOT BE DUPLICATED. LIGHT STRIP WORKS AND NO LIGHTS ARE OUT OR DIM AT THIS TIME. LIGHTS ARE INSTALLED WITH A PLASTIC TUBE EVER SO MANY INCHES AND THEN THERE IS A SMALL GAP BETWEEN PIECES. Subtotal for Job #5: 0.00 *94271* Job #6 - Warranty COMPLAINT: BR DOOR GOING INTO MASTER BEDROOM HAS TRIM COMING DOWN
partial-match • confidence 0.57
complaint
AWNING LIGHT STRIP HAS THREE LOOSE SPOTS CHECK AND ADVISE CORRECTION: ISSUE CAN NOT BE DUPLICATED. LIGHT STRIP WORKS AND NO LIGHTS ARE OUT OR DIM AT THIS TIME. LIGHTS ARE INSTALLED WITH A PLASTIC TUBE EVER SO MANY INCHES AND THEN THERE IS A SMALL GAP BETWEEN PIECES. Subtotal for Job #5: 0.00 *94271* Job #6 - Warranty COMPLAINT: BR DOOR GOING INTO MASTER BEDROOM HAS TRIM COMING DOWN
partial-match • confidence 0.40
complaint
AWNING LIGHT STRIP HAS THREE LOOSE SPOTS CHECK AND ADVISE CORRECTION: ISSUE CAN NOT BE DUPLICATED. LIGHT STRIP WORKS AND NO LIGHTS ARE OUT OR DIM AT THIS TIME. LIGHTS ARE INSTALLED WITH A PLASTIC TUBE EVER SO MANY INCHES AND THEN THERE IS A SMALL GAP BETWEEN PIECES. Subtotal for Job #5: 0.00 *94271* Job #6 - Warranty COMPLAINT: BR DOOR GOING INTO MASTER BEDROOM HAS TRIM COMING DOWN
partial-match • confidence 0.40
complaint
AWNING LIGHT STRIP HAS THREE LOOSE SPOTS CHECK AND ADVISE CORRECTION: ISSUE CAN NOT BE DUPLICATED. LIGHT STRIP WORKS AND NO LIGHTS ARE OUT OR DIM AT THIS TIME. LIGHTS ARE INSTALLED WITH A PLASTIC TUBE EVER SO MANY INCHES AND THEN THERE IS A SMALL GAP BETWEEN PIECES. Subtotal for Job #5: 0.00 *94271* Job #6 - Warranty COMPLAINT: BR DOOR GOING INTO MASTER BEDROOM HAS TRIM COMING DOWN
partial-match • confidence 0.43
cause
TRIM ON BOTH SIDES OF DOOR FROM BATH TO BEDROOM ARE LOOSE.
partial-match • confidence 0.42
cause
TRIM ON BOTH SIDES OF DOOR FROM BATH TO BEDROOM ARE LOOSE.
partial-match • confidence 0.42
cause
TRIM ON BOTH SIDES OF DOOR FROM BATH TO BEDROOM ARE LOOSE.
needs-review • confidence 0.28
cause
TRIM ON BOTH SIDES OF DOOR FROM BATH TO BEDROOM ARE LOOSE.
needs-review • confidence 0.28
cause
TRIM ON BOTH SIDES OF DOOR FROM BATH TO BEDROOM ARE LOOSE.
needs-review • confidence 0.28
correction
RESECURE WITH PIN NAILS BACK INTO PLACE.
needs-review • confidence 0.00
correction
RESECURE WITH PIN NAILS BACK INTO PLACE.
needs-review • confidence 0.00
correction
RESECURE WITH PIN NAILS BACK INTO PLACE.
needs-review • confidence 0.00
correction
RESECURE WITH PIN NAILS BACK INTO PLACE.
needs-review • confidence 0.00
correction
RESECURE WITH PIN NAILS BACK INTO PLACE.
needs-review • confidence 0.00
complaint
BED SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.40
complaint
BED SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.40
complaint
BED SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.49
complaint
BED SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.49
complaint
BED SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.44
cause
VERIFIED THE EXTERIOR FASCIA CORNER IS LOOSE.
partial-match • confidence 0.36
cause
VERIFIED THE EXTERIOR FASCIA CORNER IS LOOSE.
partial-match • confidence 0.36
cause
VERIFIED THE EXTERIOR FASCIA CORNER IS LOOSE.
partial-match • confidence 0.39
cause
VERIFIED THE EXTERIOR FASCIA CORNER IS LOOSE.
partial-match • confidence 0.39
cause
VERIFIED THE EXTERIOR FASCIA CORNER IS LOOSE.
partial-match • confidence 0.39
correction
RESECURE BACK INTO CORRECT PLACE.
needs-review • confidence 0.25
correction
RESECURE BACK INTO CORRECT PLACE. Page 2 of 6 © 2026 Integrated Dealer Systems *27445*
needs-review • confidence 0.25
correction
RESECURE BACK INTO CORRECT PLACE. Page 2 of 6 © 2026 Integrated Dealer Systems *27445*
needs-review • confidence 0.28
correction
RESECURE BACK INTO CORRECT PLACE. Page 2 of 6 © 2026 Integrated Dealer Systems *27445*
needs-review • confidence 0.28
correction
RESECURE BACK INTO CORRECT PLACE. Page 2 of 6 © 2026 Integrated Dealer Systems *27445*
needs-review • confidence 0.28
complaint
INTERIOR SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.37
complaint
INTERIOR SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.37
complaint
INTERIOR SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.47
complaint
INTERIOR SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.47
complaint
INTERIOR SLIDE TRIM IS LOOSE CHECK AND ADVISE
partial-match • confidence 0.41
cause
TECH VERIFIED THE OVERLAY ON THE SLIDE FASCIA IS PEELING OFF BOTH SIDES
partial-match • confidence 0.40
cause
TECH VERIFIED THE OVERLAY ON THE SLIDE FASCIA IS PEELING OFF BOTH SIDES
partial-match • confidence 0.40
cause
TECH VERIFIED THE OVERLAY ON THE SLIDE FASCIA IS PEELING OFF BOTH SIDES
partial-match • confidence 0.52
cause
TECH VERIFIED THE OVERLAY ON THE SLIDE FASCIA IS PEELING OFF BOTH SIDES
partial-match • confidence 0.52
cause
TECH VERIFIED THE OVERLAY ON THE SLIDE FASCIA IS PEELING OFF BOTH SIDES
partial-match • confidence 0.50
correction
REPLACE THE SLIDE FASCIA
needs-review • confidence 0.34
correction
REPLACE THE SLIDE FASCIA
needs-review • confidence 0.34
correction
REPLACE THE SLIDE FASCIA
partial-match • confidence 0.47
correction
REPLACE THE SLIDE FASCIA
partial-match • confidence 0.47
correction
REPLACE THE SLIDE FASCIA
partial-match • confidence 0.45
complaint
AWNING LEFT SIDE IDLER COVER IS MISSING CUSTOMER STATES IT CAME OFF GOING DOWN THE ROAD
needs-review • confidence 0.21
complaint
AWNING LEFT SIDE IDLER COVER IS MISSING CUSTOMER STATES IT CAME OFF GOING DOWN THE ROAD NIXON, JEREMIAH Customer #: 94271
needs-review • confidence 0.21
complaint
AWNING LEFT SIDE IDLER COVER IS MISSING CUSTOMER STATES IT CAME OFF GOING DOWN THE ROAD NIXON, JEREMIAH Customer #: 94271
needs-review • confidence 0.33
complaint
AWNING LEFT SIDE IDLER COVER IS MISSING CUSTOMER STATES IT CAME OFF GOING DOWN THE ROAD NIXON, JEREMIAH Customer #: 94271
needs-review • confidence 0.33
complaint
AWNING LEFT SIDE IDLER COVER IS MISSING CUSTOMER STATES IT CAME OFF GOING DOWN THE ROAD NIXON, JEREMIAH Customer #: 94271
needs-review • confidence 0.29
cause
COFIRMED THE MOTOR SIDE HEAD COVER OS MISSING ON THE AWNING.
needs-review • confidence 0.21
cause
COFIRMED THE MOTOR SIDE HEAD COVER OS MISSING ON THE AWNING.
needs-review • confidence 0.21
cause
COFIRMED THE MOTOR SIDE HEAD COVER OS MISSING ON THE AWNING.
needs-review • confidence 0.33
cause
COFIRMED THE MOTOR SIDE HEAD COVER OS MISSING ON THE AWNING.
needs-review • confidence 0.33
cause
COFIRMED THE MOTOR SIDE HEAD COVER OS MISSING ON THE AWNING.
needs-review • confidence 0.29
correction
REPLACE THE MOTOR SIDE AWNING HEAD COVER
needs-review • confidence 0.21
correction
REPLACE THE MOTOR SIDE AWNING HEAD COVER
needs-review • confidence 0.21
correction
REPLACE THE MOTOR SIDE AWNING HEAD COVER
needs-review • confidence 0.33
correction
REPLACE THE MOTOR SIDE AWNING HEAD COVER
needs-review • confidence 0.33
correction
REPLACE THE MOTOR SIDE AWNING HEAD COVER
needs-review • confidence 0.29
Evidence Thread
Ashlee Olsen
processor • Jul 22, 2026, 5:17 PM
submitted PA#2752453
Ashlee Olsen
processor • Jul 24, 2026, 1:57 PM
@Stephanie D WO 27445 FR feedback:
Job 2:
Feedback07/24/2026tpettit@forestriverinc.comI need the etching on the window please. Thank you
Job 10:
Feedback07/23/2026tpettit@forestriverinc.comI need more pictures than that. thank you
Job 17:
Feedback07/23/2026tpettit@forestriverinc.comneed more pictures please. thank you
Ashlee Olsen
processor • Jul 27, 2026, 1:45 PM
Photos added to FR
Ashlee Olsen
processor • Jul 30, 2026, 1:13 PM
@Stephanie D WO 27445 Lippert feedback:
Case Number: 6997046VIN: S5403472Hello Knitta Carter, Thank you for contacting the Lippert Customer Care Center. Can you please provide the following information?
Photo of the complete window from the outside
Photos or a short video of a cascading water test that clearly shows the point of water intrusion inside of the coach? Please note that the coach should be leveled during this process as if the coach is not level, it can impede the functionality of the weep holes. Also, please be sure the weep holes are clean and free of obstruction. I have attached a link to a video below that shows how the test should be performed.
I will attach the video to this folder
Ashlee Olsen
processor • Jul 30, 2026, 1:14 PM
@Stephanie D WO 27445 Lippert feedback:
Case Number: 6997046VIN: S5403472Hello Knitta Carter, Thank you for contacting the Lippert Customer Care Center. Can you please provide the following information?
Photo of the complete window from the outside
Photos or a short video of a cascading water test that clearly shows the point of water intrusion inside of the coach? Please note that the coach should be leveled during this process as if the coach is not level, it can impede the functionality of the weep holes. Also, please be sure the weep holes are clean and free of obstruction. I have attached a link to a video below that shows how the test should be performed.
I will email you the video
Stephanie Davis
dealer_or_external • Jul 30, 2026, 1:51 PM
@Ashlee O I have attached photos of the outside window and weep holes showing they clean. @Cole P stated the video the tech provided is the video they are requesting.
Ashlee Olsen
processor • Jul 30, 2026, 3:07 PM
Thank you, requested info sent back to Lippert
Ashlee Olsen
processor • Jul 31, 2026, 12:15 PM
approved
job 1 .5 authorized to adjust. Lt me know if that doesn't work with pictures, thank you
job 2 1 107/31/2026kcarter@forestriverinc.comCase Number: 6997046 VIN: S5403472 Hello Knitta Carter, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new window and 1 hour of labor. For the latest updates to our flat rate chart, check the link: https://support.lci1.com/documents/flat-rate-chart-rv Best Regards, Tristan M. Lippert Customer Care Representative 432-Lippert www.lippert.com
job 3 .5
job 4 .2
job 6 .2
job 7 .2
job 8 .5
job 9 .3
job 10 .3
job 11/12 1 authorized to replace
job 13 .1
job 14 .5 authorized to replace
job 16 .2
job 17 .5
job 18 .2
job 19 .2
job 20 .2
Stephanie Davis
dealer_or_external • Aug 3, 2026, 12:59 PM
@Tessa C
Grab a paper for a list on this one friend.......:)
Line 2: complete window
Line 4: compartment door tumbler (this maybe a key alike system)
Line 8: slide fascia
Line 12: ramp door seal
Line 13: base for a snap (we may have this in stock. It's the part the snap on the curtain goes to the is usually on the wall. I am not sure where to get this at!)
Line 14: window trim
Line 17: front jack
Line 18, 19 and 20: all these jobs need compartment door tumblers too. a total of 4 tumblers for this WO.
Joe is the tech on this unit.
Tessa Coffey
dealer_or_external • Aug 3, 2026, 1:46 PM
@Stephanie D had trouble trying to find the window trim piece. sent an email to get that part number
Stephanie Davis
dealer_or_external • Aug 4, 2026, 2:51 PM
Cust called for a update and ask if we could go ahead and order the parts, we have numbers for please.
Tessa Coffey
dealer_or_external • Aug 5, 2026, 9:52 AM
@Stephanie D just lack the seal. I'll get it all on order
Tessa Coffey
dealer_or_external • Aug 5, 2026, 12:21 PM
@Stephanie D ON ORDER 18243
Tessa Coffey
dealer_or_external • Aug 10, 2026, 12:12 PM
@Stephanie D MOST OF THE PARTS HAVE ARRIVED...STILL WAITING ON WINDOW AND HEADER FASCIA PIECE. OTHER PARTS ARE IN THE BAY
Tessa Coffey
dealer_or_external • Aug 19, 2026, 12:13 PM
@Stephanie D header piece is here in bay. inspected for damage by me jayson and yearout..still waiting on the window
Tessa Coffey
dealer_or_external • Aug 21, 2026, 1:13 PM
@Stephanie D all parts here for this on now.
Stephanie Davis
dealer_or_external • Aug 22, 2026, 2:31 PM
On techs board for repairs
Tessa Coffey
dealer_or_external • Aug 26, 2026, 10:19 AM
@Stephanie D reached out to Miranda at forest river to get the part number for the L bracket on the ramp door
Stephanie Davis
dealer_or_external • Aug 31, 2026, 2:02 PM
@Ashlee O Is there any way we could split line 10 off to itself on this claim? The customers came and picked up the unit up Saturday. We are still waiting on the part number for line 10 as well. It's the end of the month and we are working on trying to close as much as possible!
Ashlee Olsen
processor • Aug 31, 2026, 2:45 PM
You got it, job 10 moved to C2794334
Ashlee Olsen
processor • Aug 31, 2026, 4:26 PM
@Stephanie D WO 27445., Hey! Job 9 was not denied, but you have it as denied here
Ashlee Olsen
processor • Aug 31, 2026, 4:33 PM
@Stephanie D WO 27445., Hey! Job 9 was not denied, but you have it as denied on this WO
You also have the part on job 13 as $0
Do you need to claim a part on job 20?
Sorry, just don't want to leave anything off! Thanks!
Stephanie Davis
dealer_or_external • Sep 1, 2026, 1:38 PM
Girl, this was a mess on the inside here! I have added another WO with the cost on the part line 13. For line 9, can we split this off as well to another claim?
Ashlee Olsen
processor • Sep 1, 2026, 2:30 PM
@Stephanie D Sadly, I can't split the claim again. I can remove job 9 and do another PA for it if needed, but since we already split job 10 off, I can't split it again. Also, do you need a part claimed on job 20? I didn't see it on the new WO. Thanks!
Stephanie Davis
dealer_or_external • Sep 1, 2026, 4:25 PM
@Ashlee O Ok, lets remove job 9 and I will claim it on the next claim. I am fixing to get another one going for them anyways! I have added the part to line 20. Hopefully this gets this one fixed!
Ashlee Olsen
processor • Sep 1, 2026, 4:54 PM
Perfect, job 9 removed. Thank you!
Ashlee Olsen
processor • Sep 1, 2026, 4:55 PM
submitted C#2752453
Ashlee Olsen
processor • Sep 2, 2026, 11:46 AM
@Stephanie D WO 27445 FR feedback:
09/02/2026lprussia@forestriverinc.comPlease attach a picture of the batch code number on the leg. Thank you
Stephanie Davis
dealer_or_external • Sep 3, 2026, 9:24 AM
@Ashlee O I have attached a photo with the only number on the jack we could find. Also attached all sides of the jack. I had to google where this would be and it says it can be on the packaging it came in. We do not have that anymore.
Ashlee Olsen
processor • Sep 3, 2026, 11:37 AM
Thank you, info added to claim
Stephanie Davis
dealer_or_external • Sep 29, 2026, 10:57 AM
@Tessa C @Cole P Is there an update available for the flaps on bottom of patio on this one? It would be job 10 on this wo (27445). Thanks
Tessa Coffey
dealer_or_external • Sep 29, 2026, 3:17 PM
EMAILED MIRANDA AGAIN NOTHING I WILL CALL AND BUG HER TOMORROW
Ashlee Olsen
processor • Sep 30, 2026, 2:51 PM
C# 2752453 paid $2124.42 9/30 check #3234733
Tessa Coffey
dealer_or_external • Oct 1, 2026, 9:53 AM
@Stephanie D flap holder on order po 18400
Stephanie Davis
dealer_or_external • Oct 8, 2026, 11:45 AM
@Tessa C @Cole P As I am going over all my poo and this part said it arrived 10/6. ?
Tessa Coffey
dealer_or_external • Oct 8, 2026, 1:41 PM
@Cole P i didnt inventory these, did you? never seen them out in the bay. im going out to see if i can find them
Claim Files
completed wo 2.pdf
pdf • Sep 1, 2026, 4:26 PM • 423,069 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27445/completed wo 2.pdf
completed wo 2.pdf
pdf • Sep 1, 2026, 4:26 PM • 423,069 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27445/completed wo 2.pdf
completed wo 2.pdf
pdf • Sep 1, 2026, 4:26 PM • 423,069 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27445/completed wo 2.pdf
COMPLETED WO.pdf
pdf • Aug 31, 2026, 4:05 PM • 422,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27445/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Aug 31, 2026, 4:05 PM • 422,475 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27445/COMPLETED WO.pdf
WO.pdf
pdf • Jul 22, 2026, 3:59 PM • 411,264 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27445/WO.pdf
WO.pdf
pdf • Jul 22, 2026, 3:59 PM • 411,264 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27445/WO.pdf
WO.pdf
pdf • Jul 22, 2026, 3:59 PM • 411,264 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27445/WO.pdf