Claim explorer / evidence thread
Claim 27353
TRI 1202 • Ashlee • Manufacturer Denied • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 2
Warranty deadline timeline
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Overdue / escalation ready
50d elapsed • 0d remaining • Overdue
Resolved
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AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
50 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
6
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 14, 2026, 12:49 PM to Aug 4, 2026, 2:55 AM.
Indexed evidence
1 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
50 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Timeline
First seen Jul 14, 2026, 12:49 PM • last seen Aug 4, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Jul 21, 2026, 12:26 PM • dealer_or_external • @Cole P water heater here in bay
Role mix
Dealer 0 • OEM 0 • Processor 2
Decision cues
Denial signals 2 • info / missing-doc asks 1 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES WHEN THEY TOOK UNIT OUT LAST WEEK, THE(GIRARD) TANKLESS HOT WATER HEATER HAD A LEAK ON THE BOTTOM AFTER HOOKING IT UP TO WATER. PLEASE CHECK AND ADVISE - STATES SHOULD BE COVERED UNDER WARRANTY - PLEASE CHECK AND ADVISE
matched • confidence 0.75
cause
TECH BEGIN TESTING AND FOUND WATER SPRAYS OUT BETWEEN FLOW SENSOR AND WALKER, DON Customer #: 91728 COPPER PIPE. THERE IS A GAP BETWEEN FLOW SENSOR AND PIPE. MANUFACTOR DEFECT IN SCREW HOLE AND IT BROKE ALLOWING THE FLOW SENSOR TO BECOME DAMAGED.
partial-match • confidence 0.52
correction
REPLACE WATER HEATER
matched • confidence 0.66
Evidence Thread
Ashlee Olsen
processor • Jul 14, 2026, 12:49 PM
submitted PREAUTH134422
Ashlee Olsen
processor • Jul 15, 2026, 1:48 PM
@Stephanie D denied:
KRV – Excluded from Limited Warranty:Damage or loss caused in whole or in part by animals, exposure to natural or atmospheric elements, corrosive chemicals, ash or fumes generated or released by vehicles, collision, road hazards, rock chips, condensation, or any other source; impact, rock chips, dents, scratches or failure to maintain.
Stephanie Davis
dealer_or_external • Jul 15, 2026, 2:37 PM
@Tamara H Claimed denied
replacement labor will be 3.0 labor and @Tessa C can you please get a price for the replacement part? Model number should be in the photos.
Thanks ladies!
Tessa Coffey
dealer_or_external • Jul 15, 2026, 2:43 PM
@Tamara H 11-9144 $964.99 FOR A REPLACEMENT WATER HEATER
Tamara Hayes
dealer_or_external • Jul 15, 2026, 3:08 PM
@Tessa C @Stephanie D CAN I PLEASE GET A PART NUMBER AND PRICE FOR A FLOW SENSOR FOR THIS HEAT PUMP
Stephanie Davis
dealer_or_external • Jul 15, 2026, 3:46 PM
@Tamara H and @Tessa C This is a water heater. Tech had stated we may be able to replace the flow sensor in water heater.
Tessa Coffey
dealer_or_external • Jul 15, 2026, 4:05 PM
@Tamara H 11-9151 $70.99
Tamara Hayes
dealer_or_external • Jul 15, 2026, 4:42 PM
@Tessa C PLEASE ORDER PART, CUSTOMER [PAID DEPOSIT
Tessa Coffey
dealer_or_external • Jul 15, 2026, 4:46 PM
@Tamara H ON PO 18194
Tessa Coffey
dealer_or_external • Jul 15, 2026, 4:46 PM
@Tamara H 18194
Tessa Coffey
dealer_or_external • Jul 16, 2026, 11:38 AM
@Tamara H FLOW SENSOR IS HERE S/O S-Z
Cole Perkins
dealer_or_external • Jul 18, 2026, 10:31 AM
@Tessa C Customer has paid full deposit for water heater please order it
Tessa Coffey
dealer_or_external • Jul 20, 2026, 9:37 AM
@Cole P ON ORDER 18204
Tessa Coffey
dealer_or_external • Jul 21, 2026, 12:26 PM
@Cole P water heater here in bay
Claim Files
WO.pdf
pdf • Jul 14, 2026, 11:34 AM • 381,317 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf