Claim 27225

Claim explorer / evidence thread

Claim 27225

TRI 1202 • Ashlee • OEM Review • dutchman

Next Recommended Action

Review Short-Pay

Approaching deadline

Reason

OEM Response Deadline Exceeded

Deadline

Approaching deadline

Estimated recovery

$250.00

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risk 0.00 deadline Approaching deadline images 0 matched 0 review 10

Warranty deadline timeline

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Completed stage

88d elapsed • 0d remaining

Analyzed

Completed stage

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Awaiting OEM

Completed stage

88d elapsed • 0d remaining

Auto-Approved

Completed stage

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Payment Due

Approaching deadline

88d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

88d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

88d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

$250.00

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Approaching deadline

88 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

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Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

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Chronology

Ready to order

Visible span: Jun 5, 2026, 4:17 PM to Aug 1, 2026, 2:55 AM.

Indexed evidence

13 docs / 24 images

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Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

88 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27225/LINE 5 REQUESTED PHOTO OF CORRECT AWNING TAG.jpg

Timeline

First seen Jun 5, 2026, 4:17 PM • last seen Aug 1, 2026, 2:55 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

34 indexed side comments on this claim.

Latest visible thread signal

Jul 28, 2026, 3:30 PM • processor • Photo added to Keystone, thank you!

Role mix

Dealer 0 • OEM 0 • Processor 12

Decision cues

Denial signals 0 • info / missing-doc asks 17 • approval signals 4

Best move

Work missing-doc or reply asks first from the thread.

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Images

parts-photo

parts-photo

supporting-image

supporting-image

Claim Lines

complaint

AC WALL T-STAT IN BEDROOM IS SHOWING 32'F ALL THE TIME. CUST STATED THE AC CAN BE COMPLETELY OFF AND T-STAT STILL SHOWING 32'F. HE ALSO STATED THAT HE CAN SET THE T-STAT AT A CERTAIN TEMP AND NO CHANGE ON T-STAT SCREEN.

partial-match • confidence 0.44

cause

TECH DETERMINED AFTER PHONE CALL TO TECH SUPPORT, AC IS MISSING THE ROOM TEMP SENSOR. THIS IS THE PLUG THAT HAS BOTH SENSORS ON IT. PARKER, ROBERT Customer #: 87620

needs-review • confidence 0.29

correction

INSTALL NEW ROOM TEMP SENSOR ON AC AND TEST

needs-review • confidence 0.29

complaint

AC WALL T-STAT IN THE LIVING/KITCHEN AREA IS 32'F AS WELL AT ALL TIMES. CUST STATED THE AC CAN BE COMPLETELY OFF AND T-STAT STILL SHOWING 32'F. HE ALSO STATED THAT HE CAN SET THE T-STAT AT A CERTAIN TEMP AND CHANGE ON THE T-STAT SCREEN.

partial-match • confidence 0.44

cause

TECH DETERMINED AFTER PHONE CALL TO TECH SUPPORT, AC IS MISSING THE ROOM TEMP SENSOR. THIS IS THE PLUG THAT HAS BOTH SENSORS ON IT.

needs-review • confidence 0.29

correction

INSTALL NEW ROOM TEMP SENSOR ON AC AND TEST

needs-review • confidence 0.29

complaint

CS THAT THE FRIDGE TO 3 DAYS TO GET DOWN TO TEMP HAD COOLER TEMPS OUT SIDE *27225*

needs-review • confidence 0.15

cause

TECH TURNED FRIDGE ON TO COOL AT 11:30, CHECKED AT 1:30 AND THE TEMP IN THE FRIDGE WAS 36 AND FREEZER 13.5.

needs-review • confidence 0.20

correction

ASKING IF THIS IS IN SPECS FOR CUSTOMER Subtotal for

needs-review • confidence 0.00

complaint

CS THAT THE MAIN AWNING AND SIDE AWNING BLEW A FUSE WHEN COMING IN (CUSTOMER ALSO STATED THAT THE AWNING ROLLED UP BACKWARDS)

needs-review • confidence 0.32

cause

REAR AWNING FRONT ARM IS FAULTY AND NOT ALLOWING TO CLOSE ALL THE WAY

needs-review • confidence 0.32

correction

REPLACE AWNING HARDWARE

needs-review • confidence 0.32

Evidence Thread

Stephanie Davis

dealer_or_external • Jun 5, 2026, 4:14 PM

@Ashlee O Claiming lines 1,2,4 and 5

Ashlee Olsen

processor • Jun 5, 2026, 4:46 PM

Hey! What's your correction for job 4?

Ashlee Olsen

processor • Jun 5, 2026, 4:48 PM

Also, I will likely need a picture of the tag on the refer. Thanks!

Ashlee Olsen

processor • Jun 5, 2026, 4:55 PM

PREAUTH119253 saved

Stephanie Davis

dealer_or_external • Jun 8, 2026, 10:20 AM

On techs board for tag photo.

Ashlee Olsen

processor • Jun 8, 2026, 12:37 PM

@Stephanie D Hey! I will still need to know the correction for job 4. Are you just trying to find out if this is normal or are you asking for a repair? Thanks!

Stephanie Davis

dealer_or_external • Jun 9, 2026, 10:18 AM

Yes ma'am, I failed to add that comment. I would just like to turn this in since the customer is stating it's not cooling like his other fridge did. According to our testing the fridge is within specs.

Ashlee Olsen

processor • Jun 9, 2026, 11:43 AM

submitted PREAUTH119253

Ashlee Olsen

processor • Jun 10, 2026, 5:22 PM

approved job 1 .5 job 2 .5 job 3 0- Noted job 4 1 KRV-Approved to replace both front and back awning arms

Stephanie Davis

dealer_or_external • Jun 11, 2026, 9:49 AM

@Tessa C Approved to order the following. Line 1: room temp sensor Line 2: room temp sensor * These parts attach to the inside ac unit. Jayson is the tech if you have any questions. * Line 5: front and back awning arms

Tessa Coffey

dealer_or_external • Jun 12, 2026, 11:55 AM

@Stephanie D ON ORDER 18097

Tessa Coffey

dealer_or_external • Jun 16, 2026, 10:00 AM

@Stephanie D CABINET DOOR IS ON ORDER 18108

Tessa Coffey

dealer_or_external • Jun 16, 2026, 10:00 AM

@Stephanie D CABINET DOOR IS ON ORDER 18108 I PUT IT HERE TO KEEP TRACK OF IT

Tessa Coffey

dealer_or_external • Jun 17, 2026, 11:46 AM

@Stephanie D thermostats are here. awning arms are coming ceva and have shipped...no eta on it yet

Tessa Coffey

dealer_or_external • Jun 22, 2026, 4:45 PM

@Stephanie D reached out to get part numbers on the room temp sensors. sorry again

Stephanie Davis

dealer_or_external • Jun 23, 2026, 12:05 PM

Your ok, look we have it figured out. I will get with you on this. Don't order them just yet!

Tessa Coffey

dealer_or_external • Jun 23, 2026, 3:24 PM

@Stephanie D The part number you are showing me is 752308 A/C - Control Kit - Standard - Single Zone Controller - R32 - Enhanced - For Furrion Chill Air - FACC10ESSA2-BL 2024031587 PER KEYSTONE MELANIE LAMBERT

Stephanie Davis

dealer_or_external • Jun 23, 2026, 4:01 PM

@Tessa C Hold on this until I get Jayson's write up from this today.

Stephanie Davis

dealer_or_external • Jun 23, 2026, 4:34 PM

@Ashlee O This is another tangled one! So, we were approved to replace room temp sensors. @Tessa C accidently order thermostats. However, after the tech spoke to LCI again we just need to replace the thermostats with version 2. These currently have version 1 thermostats, this is why they are not communicating with the a/c. I am forwarding you an email the tech got after the phone call with a case number. Can we please ask to replace the thermostats with version 2's? We will not need the room temp sensors; labor can remain .50 for line 1 and 2. I was not sure if you would need me to revise the WO.

Ashlee Olsen

processor • Jun 23, 2026, 4:40 PM

Hey! Yes, I will email them!

Tessa Coffey

dealer_or_external • Jun 24, 2026, 3:05 PM

@Stephanie D AWNING ARMS HERE IN BAY

Ashlee Olsen

processor • Jun 25, 2026, 12:54 PM

@Stephanie D You have the approval to replace both thermostats. .5 for each job

Ashlee Olsen

processor • Jun 25, 2026, 1:08 PM

@Stephanie D You have the approval to replace both thermostats. .5 for each job Keystone feedback: Please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. Model+serial numbers/vendor tags from complete component/vendor markings required.

Tessa Coffey

dealer_or_external • Jun 26, 2026, 10:52 AM

@Stephanie D on order 18142

Tessa Coffey

dealer_or_external • Jul 1, 2026, 11:40 AM

@Stephanie D this one is good to go now. got the other thermostat

Stephanie Davis

dealer_or_external • Jul 2, 2026, 11:05 AM

@Tessa C This one was a little confusing all around. Are the awning arms here?

Tessa Coffey

dealer_or_external • Jul 3, 2026, 11:03 AM

@Stephanie D yes in the bay came in june 24th

Tessa Coffey

dealer_or_external • Jul 7, 2026, 9:11 AM

@Tamara H @Stephanie D CABINET DOOR FOR THIS ONE IS HERE. S/O M-R

Ashlee Olsen

processor • Jul 21, 2026, 6:13 PM

submitted CLAIM133451

Ashlee Olsen

processor • Jul 22, 2026, 12:59 PM

@Stephanie D WO 27225 Keystone feedback: 7/22/2026,11:06:26 am,disht: Hello, please provide photos of both defective thermostats uninstalled showing a clear photo of the model/serial tag. Photos provided only show 1. Please advise which awning hardware tag is the correct awning tag as there are two different tags provided. Thank you in advance, any questions call 866-273-1450 option 3 or email to warranty@keystonerv.com

Stephanie Davis

dealer_or_external • Jul 22, 2026, 4:42 PM

put on tech board

Stephanie Davis

dealer_or_external • Jul 23, 2026, 3:49 PM

@Ashlee O I have attached the photos the tech provided for the t-stats on line 1 and 2. The awning tag I will have to confirm Monday/Tuesday. This unit is currently at Green Co Fair grounds and will not be back until then.

Stephanie Davis

dealer_or_external • Jul 28, 2026, 3:11 PM

@Ashlee O New photo of the correct tag is attached.

Ashlee Olsen

processor • Jul 28, 2026, 3:30 PM

Photo added to Keystone, thank you!

Claim Files

COMPLETED WO.pdf

pdf • Jul 21, 2026, 4:39 PM • 410,113 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27225/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jul 21, 2026, 4:39 PM • 410,113 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27225/COMPLETED WO.pdf

PA.pdf

pdf • Jun 10, 2026, 5:22 PM • 419,485 bytes

/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/PA.pdf

PA.pdf

pdf • Jun 10, 2026, 5:22 PM • 0 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27225/PA.pdf

WO.pdf