Claim Detail

CUSTOMER STATES AWNING WILL NOT RETRACT BY ITSELF

partial-match • confidence 0.44

CONFIRMED POWER IS COMING IN BUT NO POWER COMES OUT UNITY BOARD IS BAD TECH HAS ATTACHED A PHOTO OF THE TAG ON THE AWNING ARM. TECH STATED UNTIL THE BOARD IS REPLACED TO GET THE TAG ON THE FABRIC IT COULD CAUSE MORE DAMAGE TO THE WORKMAN, JACOB Customer #: 91946 AWNING BY MANUALLY RETRACTING A PHOTO CAN BE ATTACHED AFTER REPAIRS

partial-match • confidence 0.63

REPLACE THE UNITY BOARD AND RETEST

partial-match • confidence 0.58

CUSTOMER STATES BATTERIES NOT STAYING CHARGED, CAN USE IT TO GET SLIDEOUT OUT, BUT ONLY CLICKS WHEN TRYING TO RETRACT THEM CORRECTION: TESTED AND NO ISSUES FOUND BATTERY 1 READING 13.05 BATTERY 2 READING 13.07 Subtotal for Job #2: 0.00 Job #ROOFINS - External COMPLEMENTARY ROOF INSPECTION CHECK CAULKING________ CHECK SKYLIGHTS________ CHECK ROOF VENTS________ Page 1 of 2 © 2026 Integrated Dealer Systems *27176* CHECK LUBE & ANTENNA________ W/O: 27176 CHECK SATELLITE________ CHECK RUBBER________ Subtotal for Job #ROOFINS: 0.00 Job #4 - Warranty COMPLAINT: CUSTOMER STATES LOVE SEAT MOVES ALOT WHEN TRAVELING, HE WONDERS IF IT NEEDS TO BE SCREWED DOWN - PLEASE CHECK AND ADVISE

partial-match • confidence 0.61

dealer_or_external • May 27, 2026, 2:06 PM

@Tessa C HEY holden didnt get a picture of it but i need a price and part number for a unity board please

dealer_or_external • May 27, 2026, 4:01 PM

@Chris L I'll have to have a picture of it to get the right part number

dealer_or_external • May 28, 2026, 9:03 AM

@Tessa C pic added

dealer_or_external • May 28, 2026, 10:16 AM

@Chris L CALLED LCI AND THEY SAID THEY ONLY SHOW 3 IN STOCK AND DIDNT HAVE A PRICE FOR IT. FOUND IT ON FOREST RIVER F100564818 $161.99

processor • Jun 4, 2026, 6:10 PM

@Stephanie D Hey! Can you tell me which lines need claimed on this one as well as requested labor times? Thank you!

dealer_or_external • Jun 5, 2026, 11:08 AM

@Ashlee O I have a WO attached for warranty now! We are claiming lines 1 and 4 only please!

processor • Jun 5, 2026, 1:06 PM

submitted PA#2700388

processor • Jun 5, 2026, 3:33 PM

@Stephanie D WO 27176 FR feedback: Feedback06/05/2026mpegan@forestriverinc.comHello, please provide photo sof the unity board. Also, we will need the following diag questions answered, these are needed for the vendor's review. Thank you. Voltage Questions - Unity Board 1. What is the voltage at the Unity X270D for BATT 1 & BATT 2? (two readings at the Unity board) 2. What is the voltage at the RV battery (what type of battery)? 3. What is the voltage underload for RET at the 30amp REV PINs where the slide is wired to? 4. What is the voltage underload for EXT at the 30amp REV PINs where the slide is wired to? 5. Do the BATT 1 and BATT 2 wires each have a 30amp In-line fuse OR wired to a 30amp fuse at the breaker/short stop?

dealer_or_external • Jun 8, 2026, 11:33 AM

on techs board for testing

dealer_or_external • Jun 16, 2026, 11:01 AM

Answers to questions 1: 13.86 2: 13.86 at battery, 24 series 3 AND 4 Slide in 10.8 Slide out 12.8 Awning in: 13.6 5: Has 30 AMP breakers, no fuse I also attached the printout that the tech wrote all this on incase I did not number something correctly.

processor • Jun 16, 2026, 12:17 PM

Thank you! Feedback added to FR

processor • Jun 17, 2026, 3:21 PM

@Stephanie D WO 27176 FR feedback: EmailToCase 7:20 AM (6 hours ago)to rockwoodflagstaffauths@forestriverinc.com, meGood afternoon!Thank you for contacting Lippert. We need to verify the Unity board. Put the RV on battery power only then remove the Awning wires from the Unity and test the following.What is the voltage at the Unity X270D for BATT 1 & BATT 2? (two readings at the Unity board) What is the voltage while pressing Extend at the 15amp REV Extend PINs where the Awning is wired to? What is the voltage while pressing Retract at the 15amp REV Retract PINs where the Awning is wired to?

processor • Jun 17, 2026, 4:20 PM

FR feedback: Feedback06/17/2026mpegan@forestriverinc.comHello, our vendor has replied all via the email thread that the dealer is copied on and is requesting clarification/additional information. Please reply all to that thread with the needed information. We ask for a response within 2 business day. Failure to do so may result in a denial of the claim.

dealer_or_external • Jun 18, 2026, 9:50 AM

@Ashlee O I had Cole go out and get the required info for this. Battery 1: 12.2 Battery 2: 12.23 Awning Ext: 12.18 Awning Ret: 6.9 V Will run out but not in. We also need to let them know, the tech has 1.6 diagnostic time so far in this Chris B stated. :)

processor • Jun 18, 2026, 12:18 PM

Thank you! Info sent!

processor • Jun 18, 2026, 12:45 PM

@Stephanie D Lippert feedback: Hello,Looks like the board is faulty and needs to be replaced. The labor for a unity replacement is 0.50 I see we asked for some voltage readings and if Battery #1 & Battery#2 had a 30 amp breaker. Was the tech directed by Lippert to run additional testing to account for the 1.6 hours?  **Reference Case Number 6873648**Thank you,KURTIS B.

dealer_or_external • Jun 18, 2026, 2:48 PM

Tech was not asked by Lippert to run additional test, just asking for the diagnostics time on this. Half hour for original diagnosis (which was replace unity board), additional voltage test, replacing and retesting new unity board.

dealer_or_external • Jun 18, 2026, 2:51 PM

@Ashlee O Can you please verify approved time on job 4?

processor • Jun 18, 2026, 3:12 PM

job 4: .3 Authorized06/05/2026mpegan@forestriverinc.comHello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Notes made to Lippert

processor • Jun 18, 2026, 3:26 PM

Job 1: Case Number: 6873648VIN: SZ195673Hello Warranty Authorizations, Thank you for contacting Lippert Customer Care Center. We have reviewed your request with the information provided and Lippert will authorize warranty replacement of Unity X270D 2023018428 and 1 hours of labor pending part return for testing.Please return the parts to:LippertAttn: WARRANTY2020 Blakesley PkwyBristol, IN 46507Please ensure the case number is referenced on the package. Fill out the attached WarrantyParts Return form and include it with the returned product for testing.The replacement will need to be ordered as normal. This can be done through our partsdepartment by calling 432-LIPPERT or through the Lippert online store. Please reference thecase number if you choose to order through the parts department.Once the part has been tested, if found to be defective, Lippert will reimburse the cost of the part,plus markup, and shipping costs associated with this authorization. Please complete the attachedWarranty form to submit for payment.If the part is not found to be defective, Lippert will not be responsible for the repair.Thank you

dealer_or_external • Jun 18, 2026, 4:40 PM

@Tessa C Approved to order the following. Line 1: unity board for awning. This is a Forest River warranty so I would go through them to order. There is a LCI case number in the above comment from Ashlee. Let me know if you have any questions on this and I will help.

dealer_or_external • Jun 19, 2026, 9:08 AM

@Stephanie D ON ORDER 18124

processor • Jun 19, 2026, 1:16 PM

approved job 1 06/19/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 1 hr. To replace the unity board (LCI part# 2023018428). Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required. job 4 .3

processor • Jun 19, 2026, 1:58 PM

Hi ladies! I got an email regarding parts this morning, I've attached it here.

processor • Jun 19, 2026, 1:58 PM

@Stephanie D @Tessa C

dealer_or_external • Jun 19, 2026, 2:19 PM

@Ashlee O Thanks Ashlee :)

dealer_or_external • Jun 22, 2026, 8:54 AM

@Stephanie D parts eta 6/23

dealer_or_external • Jun 24, 2026, 2:42 PM

@Stephanie D PART IS HERE S/O S-Z

processor • Jun 30, 2026, 4:39 PM

@Stephanie D Hey! Do you need to claim a part for job 4? Thanks!

dealer_or_external • Jul 1, 2026, 4:38 PM

No, tech was able to lock chair in place correctly.

processor • Jul 1, 2026, 6:23 PM

submitted C#2700388

processor • Jul 2, 2026, 2:18 PM

@Stephanie D WO 27176 Pending parts return job 1: Feedback07/02/2026arbutler@forestriverinc.comHello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.

dealer_or_external • Jul 2, 2026, 4:52 PM

Part in UPS pick up

processor • Jul 22, 2026, 3:40 PM

paid $646.53 7/21 check #3196866